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Calabrio is a fantastic WFM system
What do you like best about the product?
Calabrio does pratically everything you would need it to do with a fantastic self scheduling setup. We use this on a daily basis. We have good contacts with customer support and never have to worry about issues not being resolved.
What do you dislike about the product?
There isn't much i don't like about Calabrio one. The data explorer could be slightly easier to use.
What problems is the product solving and how is that benefiting you?
Scheduling.
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Simplicity for Solace
What do you like best about the product?
That one can see all of their requestes in real time and status.
What do you dislike about the product?
The inconsistency of getting things posted by management.
What problems is the product solving and how is that benefiting you?
Knowing that I can have advance notice of my schedule and off time weeks in advance.
How Calabrio helps Workforce
What do you like best about the product?
I like the interface of calibrio. It's easy to use and details are clear.
What do you dislike about the product?
Some times it has syncing issue with our soft phone app
What problems is the product solving and how is that benefiting you?
I solves staffing prolems quickly and it gives us more time to do other task
AMAZING
What do you like best about the product?
EASY TO USE
EASY TO REQUEST OFF
EASY TO CHECK DAILY SCHEDULE
CUSTOMER SERVICE IS USUALLY PROMPT ABOUT REQUESTS
I USE IT DAILY
YOU CAN KEEP TRACK OF PAST REQUESTS AND CURRENT
EASY TO REQUEST OFF
EASY TO CHECK DAILY SCHEDULE
CUSTOMER SERVICE IS USUALLY PROMPT ABOUT REQUESTS
I USE IT DAILY
YOU CAN KEEP TRACK OF PAST REQUESTS AND CURRENT
What do you dislike about the product?
THE REMOVAL OF THE LEADERBOARD AND ADHERENCE SCREEN
What problems is the product solving and how is that benefiting you?
MAKING SURE MY FMLA AND SCHEDULE IS ADJUSTED FOR MY OFF DAYS
Easy
What do you like best about the product?
the site is vey self sufficient, easy to use
What do you dislike about the product?
the webiste has made my company organized no dislikes
What problems is the product solving and how is that benefiting you?
scheduling
Calabrio ONE Review
What do you like best about the product?
The ease of accessing call recordings and viewing my daily schedule.
What do you dislike about the product?
Occasionally you have to log out of Calabrio & log back in to get access to the main tools.
What problems is the product solving and how is that benefiting you?
I am able to go back & listen to a recorded call if I missed jotting information down in my notes. Prevents me from having to make additional calls.
Good, fast solution with minor flaws
What do you like best about the product?
It is fast, easy to use, with responsive customer support.
What do you dislike about the product?
Limited schedule view functionality and quite poor reporting module (which will soon be replaced so this will be irrelevant)
What problems is the product solving and how is that benefiting you?
Forecasting (partially), Scheduling, Real time tracking, Payroll.
Sometime quirky but overall a good WFM tool.
What do you like best about the product?
We moved to Calabrio One to help with more impactful omni-channel forecasting and scheduling. The agent user interface was also a nice upgrade to our old WFM application. While it took some time getting used to, and with the help of their support staff, our forecasts are really strong.
What do you dislike about the product?
One major sticking point has been Data Explorer. When we were upgraded we were given some basic "How To" videos on how to create new dashboards. However you really need to be a data analyst or someone with a lot of Business Objects experience to really create something in depth. Unfortunately if you dont have that experience and need help with a dashboard you will need to pay for professional services to help you.
What problems is the product solving and how is that benefiting you?
They are working with our ACD vendor to develop better statistical data for chat volume. Our chat vendor has things setup a little differently and that's requiring some customization
The system is well programmed
What do you like best about the product?
I like the history features it allows you to explore
What do you dislike about the product?
The statistics i disliked the most about calabrio.
What problems is the product solving and how is that benefiting you?
The problems that calabriuo is helping me solve is the problem of time keeping.
It has been useful for adjusting my schedule and requesting time off.
What do you like best about the product?
Being able to edit my breaks, requesting VTO, and requesting time off in advance.
What do you dislike about the product?
It does not always account for all of my vacation time or banked holidays.
What problems is the product solving and how is that benefiting you?
Knowing what days I can request off in advance.
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