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I can't acccess to the console

  • By Edith
  • on 01/27/2021

I followed the instructions of the Market place:

Connect to the instance on port 3780, and if this is your first login, use nxadmin as the username and the instance ID as the password.

But when I try to access show the error:

The user name or password is invalid.

  • By Aaron @ Rapid7
  • on 01/30/2021

Hi Edith, I'm sorry to hear that you're having troubles with the console. Just to make sure, you're trying to connect by using a web browser to go to https://<ip or dns>:3780 and on the log in screen, you're seeing that error message when you try to log in? If that's correct, please submit a support ticket via the Customer Portal at You can also reach out to me directly for help: