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New and Inconsistent

  • By Gareth W.
  • on 10/04/2022

This product looked promising on the outset, offering many connectors with extensive destinations and a low/no-code process. However, I was unable to get the service up-and-running before the trial period ended,.

I tried to get this running on an EC2 instance as outlined in the docs, and ran into roadblocks at every step. I received support on this with a frequency of around 1 email a day, but the support provided did not help solve any of the issues outlined below except for certificate issues:
- The self-signed certificate was not accepted by my browser, and I had to go into browser controls to even access the site.
- The default password was never being set as specified in the docs, and I had to dig through their code to figure out the bug.
- The first connector tested froze up the instance to the point where I had to terminate it and re-create it after downloading the connector.

At this point the free trial was over, and no extensions are offered.

Support mainly just sent documentation, which never covered the issues I encountered. I was told multiple times that "no other customers report these issues", but solutions were not offered.
All in all, I would not recommend this product at this point in time.

  • By David Kleiss (Sr Partner Alliances Manager)
  • on 02/02/2023

Gareth, Thank you for the feedback and we apologize for any frustration you experienced. Although we generally have positive reviews on CData Sync (, we take all feedback seriously and welcome the opportunity to discuss and work through issues and make note of areas we can improve your experience. I am the Sr. Partner Alliance Manager that manages the CData/AWS partnership and am a direct point of contact for you. - David Kleiss (