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Prisma Cloud (Annual Contract)

Palo Alto Networks

Reviews from AWS customer

20 AWS reviews

External reviews

159 reviews
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5-star reviews ( Show all reviews )

    Harkunwar Singh

Users can bring applications to production without vulnerabilities or malicious packages

  • November 22, 2023
  • Review from a verified AWS customer

What is our primary use case?

I am using five modules of Prisma Cloud, and I have expertise in CSPM. The use cases are related to securing our host container environment and multi-cloud environment.

We were looking to resolve issues related to host and container security in the Kubernetes environment, vulnerability management, and compliance management.

How has it helped my organization?

One of the benefits of using Prisma Cloud is that we can easily make our cloud environment compliant. We can make it vulnerability-free, helping coders or application users bring their applications to production without vulnerabilities or malicious packages.

We have gotten good reviews from our customers, saying that they have improved their security with Prisma Cloud for their cloud environments. That includes customers in finance and in the medical field. And the reporting we get from Prisma is excellent.

It has helped us reduce runtime alerts by 70 to 80 percent.

And because it's very transparent, we can directly investigate things. It has reduced investigation time by 100 percent. We can easily go to the dashboard and check what's happening when investigating. We have to be experts with our tools to investigate and do a deep dive into an incident.

What is most valuable?

The best feature of Prisma Cloud is that the various modules have different features. With the CSPM, we have compliance management, and we also have an auto-remediation module. In CWP, we can go with runtime, where one of the great features is blocking vulnerabilities or malicious activities from the pipelines or CI. All five modules are taking a preventative approach to the security of the cloud environment, from the network to the cloud, posture management and workload protection.

In CI/CD, we have the option to add a Prisma scan, which helps us remove the vulnerabilities and malicious parts of packages used to create an application. This option enables us to scan the images before running or building them and to get a vulnerability report.

Prisma scans things and shows all the vulnerabilities and packages that are vulnerable, and which layers, by default, have vulnerabilities. So developers can easily go into the package or a particular layer and make changes to their code. It's very transparent.

Reporting from Prisma Cloud is very straightforward. We can export reports in CSV format, or we can use the APIs in Prisma to fetch reports. Reporting is very easy and customizable.

It is also compatible with multi-cloud and hybrid environments. It gives the option to onboard with five clouds: AWS, Azure, Alibaba, Oracle, and GCP. Most of the companies we deal with use parts of various services from different clouds. To provide them with solutions, we need Prisma Cloud, as it helps manage multi-cloud environments.

A lot of automation capabilities are coming out with the updates, and they are growing day by day. The basic automation covers remediation of alerts, and in live applications we can block malicious activities in the files where the vulnerabilities come across.

In terms of cloud-native application comprehensiveness, we can integrate various cloud-native applications with Prisma Cloud. We can use Defender to protect workloads or Kubernetes in any native cloud like AWS EKS.

The CSPM provides the whole asset inventory, where we can see all the services in our cloud environment and how they are working, as well as how the assets are connected to each other and which network is connected. We can see the configuration.

What needs improvement?

We face some GUI issues related to new permissions for AWS. So far, we don't have any automation to complete them through the GUI. We have to manually update the permissions. Our customers have faced some issues with that.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for more than four years.

What do I think about the stability of the solution?

The stability is a nine out of 10.

What do I think about the scalability of the solution?

The scalability is a nine out of 10. We just need some of the automations to come around in Prisma.

How are customer service and support?

With all the capabilities it has and how comprehensive it is, with CSPM, CWPP, and more, we get help from the technical team at Palo Alto. They help us to get into what Prisma Cloud is and all the capabilities it has.

Their technical support comes up with good solutions for every difficulty we face.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment is very straightforward, with the help of the technical team and tech support. It's very easy to get into Prisma Cloud. It takes time, one to two weeks, to complete the deployment. Most of our customers are enterprise-level, although we also have small clients.

The maintenance is mostly handled by Palo Alto teams. The updates are scheduled so that we know at what time they will update and what the new features are. They are good when it comes to updates.

What's my experience with pricing, setup cost, and licensing?

I'm on the technical side and not into sales, but Prisma Cloud is better than the native applications when it comes to pricing.

What other advice do I have?

I suggest that my customers adopt Prisma for every module. It's the best security platform, where we can provide security for multiple clients without using the native security approach.

I highly recommend this solution.


    Tripta Bamel

Provides insight into our entire inventory of assets and everything happening in our multi-cloud or hybrid environments

  • November 21, 2023
  • Review provided by PeerSpot

What is our primary use case?

My company provides solutions for Cisco customers and helps them secure their cloud environments. Most of our clients are adapting to the cloud, and we're trying to resolve vulnerabilities in their configurations. I use all of the Prisma Cloud modules but have expertise in the CSPM and CWP modules. We work with SMEs but also have some enterprise clients. 

How has it helped my organization?

Using Prisma Cloud has improved customer satisfaction. Our customers are happy with the solution and the level of security we can provide with this. Prisma can secure a cloud-native development cycle. We can configure Prisma to run a scan before we build the images. 

Prisma is known for its visibility and comprehensiveness. It provides insight into our entire inventory of assets and everything happening in our multi-cloud or hybrid environments. We want to know all the services working in our environment and who is accessing them. 

It provides a single tool for protecting all cloud resources without the need to reconcile compliance reports. All of our reports come into Prisma's CSPM module via the APIs. It's easy to get the reports coming into CSPM. We can get the inventory, asset, and alert reports containing all of the alert notifications coming into the CWPP and the reliability and compliance. It has enhanced our overall reporting experience. We can do a deep dive into alerts from various integrated third-party applications and get alerts sent via email or SMS text to keep track of any incidents in our environment.

What is most valuable?

My favorite feature is the CWPP module. We can define various kinds of rules for vulnerabilities, incidents, or suspicious activities. Prisma Cloud covers various cloud providers, including AWS and GCP. It covers every cloud on the market. 

Many customers in finance, healthcare, and other industries are adopting cloud or hybrid environments. Some of them are using GCP, AWS, and Azure services together, and Prisma is compatible with all of them.

Prisma's ability to protect a fully cloud-native stack is comprehensive. We benefit from Palo Alto's technical knowledge, training sessions, and learning programs to develop robust solutions for our customers. Prisma's automation features are helpful. We can set up automated remediation, messaging, and alerts. The CSPM module can be automated directly, and we can automate runtime rules in the CWP module. We can also automate some code scanning. 

Prisma is integrated into our CI/CD pipeline through the CWP module. We can load the images into Azure DevOps and scan them for vulnerabilities or compliance issues. We can block the vulnerabilities or disable the application so it cannot run with the vulnerabilities in place. 

Runtime alerts are among the best capabilities. In CWP, we have to block malicious or suspicious activities to stop the incoming attacks against our workloads. Using various templates, we can reduce our runtime alerts by 60 to 70 percent. 

What needs improvement?

I have some challenges customizing and personalizing some of the capabilities in the CSPM in terms of new policies and services. We have to reconfigure and rebuild the CSPM.

For how long have I used the solution?

I have used Prisma Cloud for around three years. 

What do I think about the stability of the solution?

I rate Prisma Cloud nine out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Prisma Cloud nine out of 10 for scalability.

How are customer service and support?

I rate Palo Alto support 10 out of 10. They come and help us a lot. 

How would you rate customer service and support?

Positive

How was the initial setup?

Deploying Prisma Cloud is straightforward. We received some training from Palo Alto's technical team. The deployment time varies depending on the client and the modules you deploy. It may take a few weeks or a couple of months. After deployment, Palo Alto handles the maintenance. They notify us by text or email when there will be a scheduled maintenance window. 

What's my experience with pricing, setup cost, and licensing?

I'm not involved on the financial side, but I know that Prisma Cloud isn't cheap. 

Which other solutions did I evaluate?

I've seen some other solutions with CSPM and CWP capabilities, but they do not have the same coverage of multi-cloud or hybrid environments. That's an area where Prisma stands out from its competitors. 

What other advice do I have?

I rate Prisma Cloud 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud


    Computer Software

Excellent platform for a single-pane view of your cloud deployments across CSPs!

  • October 30, 2023
  • Review provided by G2

What do you like best about the product?
The capability of Prisma Cloud to display the posture of cloud accounts across cloud platforms is a very useful thing for daily operations. It is easy to navigate.
What do you dislike about the product?
The subscriptions/cloud accounts are not integrated automatically in rare occasions
What problems is the product solving and how is that benefiting you?
Prisma cloud assists us to fix the possible misconfigurations reported across the cloud accounts which helps us prevent possible security threats.


    Pachai Muthu

Offers vulnerability monitoring, serverless access, and container runtime features

  • September 08, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Prisma Cloud by Palo Alto Networks to scan the Kubernetes cluster.

We use Prisma Cloud's threat detection module.

How has it helped my organization?

We implemented Prisma Cloud by Palo Alto Networks to help us address vulnerabilities within our Kubernetes cluster.

Prisma Cloud provides security in multi- and hybrid-cloud environments. It is a security console that is essential to our organization. We have implemented Prisma Cloud on the Kubernetes cluster for threat detection and vulnerability monitoring.

Prisma Cloud's security automation capabilities are good. Once integrated with our Kubernetes cluster, it automatically detects vulnerabilities and provides reports in the dashboard, which we can use to generate CSV formats to help our development team detect vulnerabilities.

Before implementing Prisma Cloud, we had difficulty preventing threats. After implementation, the vulnerabilities were resolved, and we now receive immediate notifications to help us prevent threats.

Prisma Cloud protects both our Azure and AWS cloud environments.

What is most valuable?

The most valuable features are vulnerability monitoring, serverless access, container runtime features, and Defender.

What needs improvement?

Prisma Cloud supports generating CSV files, but I would also like it to generate PDF files for reporting. 

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two years.

What do I think about the stability of the solution?

Prisma Cloud has a stability rating of 99.99 percent.

What do I think about the scalability of the solution?

The solution has very good performance 

How are customer service and support?

The technical support is dedicated and they respond quickly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Lacework, but we faced some licensing issues in our parent company, so we switched to Prisma Cloud.

How was the initial setup?

The initial setup is straightforward and was completed by my manager and me.

What about the implementation team?

Initially, we implemented it along with the vendor team, they guided us excellently.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud's pricing is good.

Which other solutions did I evaluate?

We evaluated other solutions' costs and features.

What other advice do I have?

I would rate Prisma Cloud a ten out of ten.

Twenty-four people monitor Prisma Cloud alerts each day in our organization, and any issues are sent to developers to be addressed.

Maintenance is required to upgrade the dashboard.

Which deployment model are you using for this solution?

Public Cloud


    reviewer2268216

Great for identifying misconfigurations and vulnerabilities with excellent technical support

  • August 31, 2023
  • Review provided by PeerSpot

What is our primary use case?

In my organization, we use Prisma Cloud to Protect the cloud environment to identify misconfigurations and send the reports to the cloud account owners. We can use Prisma Cloud based on location or based on cloud accounts. 

The policies that we are using in our organization help us to work more effectively to identify misconfigurations based on severity and the dashboard is very user-friendly to work with. 

I am very happy to use this product and find it to be highly impressive.

How has it helped my organization?

Prisma improved our cloud environment. It helps to identify the misconfigurations by monitoring regularly which helps to secure the organization's cloud environment. 

This product helps our organization in various ways, including identifying account-level misconfigurations. It will protect the environment in many ways. With this, we can avoid data leakage and avoid/identify public and internal cloud-level misconfigurations will be identified.

What is most valuable?

Identifying misconfigurations and vulnerabilities from the cloud account level as well as the development and operational level helps to secure everything effectively. 

Vulnerabilities can be identified before deployment - which helps our DevOps team to minimize or reduce time in an effective way. 

Identifying misconfigurations and vulnerabilities at the first stage itself will help the organization save time and money - which is highly appreciated. 

What needs improvement?

For some custom policies, we need more features. For example, at the investigation tab level, while adding columns for required fields, you can't have more than three or four custom fields. New cloud policies can be added in the next release to address severity changes for the cloned policies. It would be nice to have alerts at the dashboard level. For example, if five members are working with 50 different policies, based on the user name, policies should be assigned with alerts that can be displayed either in a graphical or listed way.

For how long have I used the solution?

I've used the solution for three years.

What do I think about the stability of the solution?

I'd rate the stability 4.5 out of five. 

What do I think about the scalability of the solution?

I am highly impressed with the product's scalability. Whenever I have issues with the solution, I will get an immediate response from the product team. They will try to close the issue as soon as possible - which is highly impressive.

How are customer service and support?

I am very happy with the customer service. Whenever I have issues with the solution, I will get an immediate response from the product team and they will try to close the issue as soon as possible. This level of service is highly impressive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This is my first solution. I did not previously use anything else. 

How was the initial setup?

The product team helped us when the Initial setup happened.

What about the implementation team?

We implemented through a vendor team and I'd rate the service five out of five. 

What's my experience with pricing, setup cost, and licensing?

When compared to other products, Prisma Cloud is high in pricing and licensing. However, when there is high security it can be expensive. Smaller organizations can't afford Prisma Cloud.

Which other solutions did I evaluate?

As this is my first solution, I didn't choose any other product other than Prisma Cloud.

Which deployment model are you using for this solution?

Private Cloud


    Banking

Best tool for cloud Security and workload protection

  • August 24, 2023
  • Review provided by G2

What do you like best about the product?
Inventory dashboard and runtime protection rules and policies and alerts for the cloud Security and workload protection using prisma cloud.
What do you dislike about the product?
Nothing yet. Working as all aspects as customer focused product
What problems is the product solving and how is that benefiting you?
Workload protection and crytominer detection and events on the host and containers


    Fabio Bettini

Provides the visibility and control we need, regardless of how complex or distributed our cloud environments become

  • July 14, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use it for mobile access, and we probably will also adopt a direct connection to our small branch offices across Europe.

How has it helped my organization?

Prisma Cloud has improved the response time and the availability of our applications on-premises and on the cloud for our users in many different countries in Western Europe, Eastern Europe, and the United States.

We use it for our mobile users. Prisma Cloud is a very strong and robust platform that improves endpoint security. The COVID-19 pandemic made us realize that we should be able to permit more or less 50% of our employees to work confidently and securely from home.

Prisma Cloud provides security across multi-cloud and hybrid-cloud environments. We already have developed a direct connection between the Prisma Cloud platform and the Azure Cloud solution. We also have integration with the AWS cloud where most of our servers are now located. It was absolutely a strategic choice for us.

We have decided to adopt almost all the security features that Prisma Cloud offers, such as DNS security, threat prevention, vulnerability analysis, anti-phishing, email, and so on. We did not use Prisma Cloud for security automation capabilities. We have a very specific application for the OTC environment, and we prefer to maintain this environment completely separate from the other world of traditional information technology applications.

Prisma Cloud helps with cloud security, but we are also managing security at many different levels. We have endpoint protection, firewalls, SIEM, and log collectors. We also have dedicated probes that work silently to discover any anomalies, such as zero-day threats, that could be there. We have a Palo Alto firewall, and this cloud solution also has some predefined level of security managed by the cloud provider.

Prisma Cloud provides the visibility and control we need, regardless of how complex or distributed our cloud environments become. We can very quickly and easily analyze the clusters, the connections, and so on. We have very good control over the data flow and any possible security problems. It increases our confidence in our security and compliance postures.

About 50% of our people work from a private network, not inside the company. The protection of the endpoints is more difficult than the protection inside the office. Prisma Cloud can elevate the level of security for people who are working from home or are traveling to another country and so on.

Prisma Cloud provides us with a single tool to protect all of our cloud resources and applications, without having to manage and reconcile disparate security and compliance reports. Prisma Cloud is used by remote users that are working from home, and that is it. It makes our operations easier.

I have daily evidence of any possible new threats that could appear. I get to know how often a threat was blocked and from which client these threats were blocked. We can then very quickly contact the user if there is a compromised endpoint.

Prisma Cloud sends the email and data to the administrative IT staff in case a very severe threat appears. So far, we have not received any alerts related to severe threats.

Prisma Cloud has reduced a lot of our alert investigation time. We have perfect visibility of every single connection from our colleagues who are working from home, a hotel, or any other place. We have activated a mechanism by which the VPN connection is mandatory as soon as the end users switch their computers on. If I have a severe alert, I could investigate the related bad behavior and node in 10 to 15 minutes.

What is most valuable?

We found it to be easy and flexible. We could easily configure it for our needs, and we could spread the Prisma Cloud platform to 16 countries without encountering any kind of problem.

What needs improvement?

It can be too expensive for small companies.

In terms of features, I wouldn't add anything specific. They did a major improvement in the field of reporting. It can automatically produce statistics on usage and so on. This aspect was not very well developed at the beginning of the project, but now, there is a very big improvement in this specific field. Reporting is better than the previous versions, so at the moment, for our needs, the solution is good enough. We might need something in the future, but at the moment, we are not asking Palo Alto for any new developments.

For how long have I used the solution?

We have been using this solution for half a year. We started the project at the beginning of this year, and at the moment, we have about 2,100 people who use this solution.

What do I think about the stability of the solution?

It is very stable. The platform is quite robust and available. From the time the project was released to other countries, we received one or two tickets for a sporadic problem for some users.

What do I think about the scalability of the solution?

We have 4,000 licenses. We have Prisma Cloud in 16 different countries with a total of about 2,100 people. We do not have a large presence in the Extreme East or Middle East, but we have people connecting from Europe and also from Russia. It works perfectly.

Its usage will increase when there is a new acquisition or there is a new office somewhere in the world. 

How are customer service and support?

The customer support is good and professional. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use any similar solution before. We adopted the same VPN technology based on the on-premise firewall that we already had, but there was a very big consumption of bandwidth. It was sometimes a little bit difficult to manage a high number of remote users, and this problem was completely solved by Prisma Cloud.

How was the initial setup?

I was involved in its deployment. It took us about nine months to implement it.

In terms of the implementation strategy, we started with deciding about the site of our company that should be directly connected to Prisma Cloud. We produced an inventory of the applications and identified whether they are located on-premise, on Azure cloud, or on AWS cloud. We then started to configure the server and endpoints inside Prisma Cloud. We established the service connection between the site and Prisma Cloud, and we started to develop the solution for the end users. We selected a subset of users. We selected about 100 people from different departments in different countries to be sure that the solution was working properly in every country and every application environment.

What about the implementation team?

We received very professional and qualified support from both Palo Alto technicians and a platinum partner that normally assists us in developing Palo Alto technologies.

We had two people from Palo Alto for implementation. We had one senior engineer and one junior engineer from Palo Alto. We had two engineers from our partner. We did not have a lot of staff.

In terms of maintenance, Prisma Cloud is subject to periodic updates, and we follow what is required by Palo Alto. For maintenance, we have a colleague of mine and one person from our partner.

What was our ROI?

It was a good investment because now we can manage so many remote users without any problems.

The platform is not famous for being cheap. It is quite expensive, but we know that we have the protection, so there is enough value for what we pay for. It is worth the money.

It takes more or less nine months to realize its benefits.

What's my experience with pricing, setup cost, and licensing?

This solution is good for a company with at least 400 people that must be connected remotely. For smaller companies, it can be too expensive.

There are no costs in addition to standard licensing. We pay based on the number of users. We have 4,000 user licenses, and we use more or less 60% of our licenses.

Which other solutions did I evaluate?

We evaluated solutions from Cato Networks and Palo Alto. Because we have quite a large installation of Palo Alto's firewall and in-depth knowledge of this technology, we decided to adopt Prisma Cloud.

What other advice do I have?

I am very satisfied with Prisma Cloud, and we do not have any plans to change to anything else. I am confident that we will retain this solution for a long time.

Overall, I would rate Prisma Cloud a ten out of ten. We have received very positive feedback regarding this solution. I would recommend it to others.


    Information Services

Very Good

  • December 22, 2022
  • Review provided by G2

What do you like best about the product?
Its features to secure and detect threats to cloud infrastructure
What do you dislike about the product?
Its console is very old you have to gain some prior knowledge before using the tool
What problems is the product solving and how is that benefiting you?
It is helping startups to securing their cloud infrastructure


    Firoj S.

Security guard for all type of infrastructure

  • December 20, 2022
  • Review provided by G2

What do you like best about the product?
This is one of the best tool for security management be it network security and host security. It works almost for all the cloud in a single subscription and even manage your self hosted vm's and cluster.
What do you dislike about the product?
Pricing, to be honest it is but pricy but yeah a very good product to give you insights related to security.
What problems is the product solving and how is that benefiting you?
Basically we have implemented it to secure our infrastructure from outside world to provide the access of a particular resources to only specific person and block the access for othes. And as well to prevent different type of attacks on cloud.


    Shabbir hussain K.

Prisma Cloud working and features

  • November 23, 2022
  • Review provided by G2

What do you like best about the product?
The best thing about prisma cloud is the application security it provides by using threat prevention,its zero-day threat prevention has the ability to protect against newly generated malware and threats, also gives end to end visibility.
What do you dislike about the product?
If you have seen the management of prisma cloud it is quiet complex to configure and a begineer would face difficulty in managing it as it needs someone with clear base knowledge to manage it, lack of customization is reports feature.
What problems is the product solving and how is that benefiting you?
Prisma cloud prevents threat in your public cloud infrastructure which helps you to connect securely, it also reduces the cost of operations compared to mpls traffic