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If you put the time in up front, you won't be disappointed
What do you like best about the product?
- Able to use workflows to solve for multiple needs
- The ability to tailor the experience for our users as we see fit
- Conversational language processing is among the better range of tools I've tested
- The ability to tailor the experience for our users as we see fit
- Conversational language processing is among the better range of tools I've tested
What do you dislike about the product?
- Time needed to first implement
- Admin console can be overwhelming for IT team
- Not as plug-and-play as it could be (needs ongoing maintenance in order to work at its very best)
- Admin console can be overwhelming for IT team
- Not as plug-and-play as it could be (needs ongoing maintenance in order to work at its very best)
What problems is the product solving and how is that benefiting you?
Aisera is providing us with a way to offer conversational AI in Slack for our IT Helpdesk, offering possible self-service documentation to users before submitting a ticket. This allows us to reduce the overall ticket count while simultaneously allowing users to resolve low-level issues themselves without needing to wait for a technician to be available.
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Aisera Capabilities
What do you like best about the product?
Create your automation chatbot and have him perform a repetitive task and complete it faster and more efficiently. Integrating with other tools and leveraging that function opens up a lot of automation opputunities
What do you dislike about the product?
The ontology or entity recognition of Aisera needs a slight improvement. I know chatGPT would be able to level up the current function, but currently, it's lacking.
What problems is the product solving and how is that benefiting you?
BTS for nontechnical users, Aisera is trying to focus on providing users Knowledge base articles that might/will help them resolve their issues even without the help of IT Support. And also automation things like access requests and password resets
the Aisera team is very responsive to requests, and very easy to work with
What do you like best about the product?
Multiple channels of communication and ongoing support have been excellent
What do you dislike about the product?
Some challenges with language processing versus how our guests are helped. This will only improve with time though
What problems is the product solving and how is that benefiting you?
Reducing costs by automating many support tasks
AIsera is a great option for your business
What do you like best about the product?
The team that helps support us in the project implementation has been incredible. Any questions regarding the implementation and enhancement of this AI Chatbot have been taken care of promptly.
What do you dislike about the product?
The initial implementation of this Chatbot, in the beginning, takes quite a bit of time to get it running correctly, but once you put the time and effort in, it will start enhancing itself.
What problems is the product solving and how is that benefiting you?
We needed a solution to help keep our ever-growing IT Call Volume down. We are also looking into implementing the same process for our HR Helpdesk. It provides solutions to help us grow as a company.
Knowledge sharing & Self-help made simple
What do you like best about the product?
Aisera has got AI-enabled bot that helps in providing customers with the precise knowledge that they seek information by offering a superior user experience when compared to other technology service providers. The administration user interface is very elegant, and easily understandable, and options are placed in a manner that even a novice user can identify them and use them with ease.
What do you dislike about the product?
The downside to Aisera may not be many as most of their features outweigh their short comings but to name a few:
- The initial setup could be a little time consume and challenging if not dealt with in a phased approach
- There are scope of improvement on the bot framework
- The initial setup could be a little time consume and challenging if not dealt with in a phased approach
- There are scope of improvement on the bot framework
What problems is the product solving and how is that benefiting you?
The primary problem is the training of the bot to pull up the right information that the customer seeks. Each customer has their own unique way in which they search for information and Aisera was able to handle them well with the auto generating utterance list and training.
Amazing professionals who will make your Website more accessible to users with the power of AI
What do you like best about the product?
Increase reachability to users by understanding the queries and providing the best solution from the database by intent
What do you dislike about the product?
There is nothing specific, but seeing more analytics based on transactions and understanding user behavior will be great.
What problems is the product solving and how is that benefiting you?
If we go to any Support websites of renowned companies, we will see many uses of Artificial Intelligence Bots to smooth the customer journey.
Aisera is helping us with a similar technology where our users get to see most relevant answers based on their queries. They can get direct links to many Knowledge base articles, blogs and even can
land to a page from where they can start interacting with a real Support agent
Aisera is helping us with a similar technology where our users get to see most relevant answers based on their queries. They can get direct links to many Knowledge base articles, blogs and even can
land to a page from where they can start interacting with a real Support agent
A full blown system to help other get into the right grouping
What do you like best about the product?
The assistance from Aisera's team to make your needs and wants into a reality. The ease of use of the program. Everything is easy to navigate when you understand the categories of the program
What do you dislike about the product?
The original building of the system of having key words imported for convos for the Bot to pick the correct flow and Knowledge Article If you previously have never had an AI bot.
What problems is the product solving and how is that benefiting you?
The problems that Aisera are solving for us is to allow us to have users get assistance with their issue without having to speak to a representative if it's after hours or to find the right article for their issues. First line of help to resolve or gather more information from the user
Aisera Delivers on its Promises
What do you like best about the product?
I have been impressed with the ease of use and ability to integrate into 3rd party solutions. Visibility to performance metrics is out of the box, giving you the answers you need with a click of a button.
What do you dislike about the product?
We have yet to find anything we "dislike" about Aisera. Like with all solutions, you cant expect 100% support for 3rd party integrations. However, Aisera's out-of-the-box capabilities and their help in creating those connectors have been phenomenal.
What problems is the product solving and how is that benefiting you?
We went to Aisera to help us with automation and improving our self-service capabilities within IT. Since implementing Aisera we have been able to drive time-consuming requests that typically route through our help desk back to the business using automated workflows through Aisera's AI chatbot.
Decent chatbot software
What do you like best about the product?
Aisera was good about partnering with us on the rollout. The business team is happy with the deflection results and accuracy of knowledge predictions. It's been fairly low maintenance since go-live.
What do you dislike about the product?
Aisera is a fairly young product, so the feature set isn't as large as some competitors.
What problems is the product solving and how is that benefiting you?
Embedded self-service deflection with a basic chatbot that can return knowledge articles to deflect to self service before handing off to a separate system for live chat.
Ease of setup and great follow up
What do you like best about the product?
Great product and even greater team behind the product.
Product is user friendly and has great possibilities to add more features down the line.
Having the visuals helps with new setup and training.
Product is user friendly and has great possibilities to add more features down the line.
Having the visuals helps with new setup and training.
What do you dislike about the product?
Although the visuals make the setup easy, it would be great to have more background documentation as a reference.
What problems is the product solving and how is that benefiting you?
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