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Device42 - Discovery & Dependency Mapping - Cloud & Hybrid IT

Device42 | v19.03.10

Linux/Unix, Other Rocky Linux 8.10 - 64-bit Amazon Machine Image (AMI)

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External reviews

48 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Reda H.

Excellent product and support

  • February 19, 2021
  • Review verified by G2

What do you like best about the product?
- User friendly interface.
- Support team
What do you dislike about the product?
Complete manual (user guide and administration) version in PDF format that can be downloaded and used offline.
What problems is the product solving and how is that benefiting you?
Automatic discovery for computers and network switches and integration of device42 CMDB with ServiceNow.
Recommendations to others considering the product:
I am recommending this product as it is powerful with many capabilities and easy to use and administer.

    Computer Software

Device42 is a solid offering priced WAAY better than the competition.

  • February 18, 2021
  • Review provided by G2

What do you like best about the product?
While most ITAM systems are pretty similar in terms of overall functionality, what sets Device42 apart is their responsive support team.

They provide awesome assistance setting things up, and doing some of the more complex functions within the platform (such as writing the SQL queries for Advanced Reporting, or helping to correctly format the API).

The platform itself is also very robust, and after using for more than 2 years in a production environment we have experienced 0 minutes of downtime for any issue related to the ITAM itself.
What do you dislike about the product?
One of the biggest negatives about Device42 is the Jira integration. Even with a very high powered Jira instance (brand new servers with the fastest cores we can get paired with plenty of RAM), it causes substantial slowdown when users open tickets for which the Device42 custom field has any value at all.

In addition, the on premises version of Device42 REQUIRES a TLS 1.0 mail relay, meaning that if you have a mail system which enforces TLS 1.2 (like Office365) you will be forced to maintain a separate TLS 1.0 SMTP Relay server otherwise the scheduled reports simply will not send.
What problems is the product solving and how is that benefiting you?
Device42 has become a central part of our automation stack, and it's pretty easy to use API has given us the ability to fully integrate our automated server creation tools into the ITAM and our ticketing system.

    Cris G.

A must-have tool for M&A

  • December 12, 2019
  • Review provided by G2

What do you like best about the product?
- Visual topology information
- Network communications reports (allowing to identify dependencies between servers)
- Last login users, Host information, HW information
- Application dependency
- Inventory
What do you dislike about the product?
- Maybe the first scan should be guided by a support session, there are many configurations that can contaminate the inventories (adding duplicates, offline machines, VMs that were decommissioned…)
- I would like a report to be Added where machines are linked to their sites based on the subnet, its very useful when in comes to global consolidation projects
What problems is the product solving and how is that benefiting you?
- Discovering site to site dependencies in different active directories (using netstat, excel of dependencies that we have customized to obtain the site to site communications)
- Planning Active directory consolidation and application migration
- Complete Hardware inventory (good for capacity planning)
- File sharing reporting - for migration planning (improvement opportunity:obtain share folder permissions)
- Software inventory - for migration
- Visual for dependencies between services (netstat) allowing
Recommendations to others considering the product:
Its a product I recommend for:
M&A context
Regular Inventory of Datacenters

    Dany V.

Device42 CMDB of easy configuration

  • December 09, 2019
  • Review provided by G2

What do you like best about the product?
Easy installation, configuration and connection with other systems
What do you dislike about the product?
The functionality of Application Dependency Mapping does not show real-time data
What problems is the product solving and how is that benefiting you?
Have all the infrastructure inventory in one place and generate reports as requested

    Steven M.

Great tool with a lot of opportunities

  • December 09, 2019
  • Review verified by G2

What do you like best about the product?
The GUI is simple and clear, no graphics are loaded, so the frontend is very fast. The database is also well-designed and very fast, although we have thousands of objects. Device42 have a lot of discovery options, a REST-API, agent-based and agentless based OS discovery.

I like very much the remote collectors. Very easy to setup appliances with an automatic update feature. Only open one port and you are able to monitor a whole site.

The guys from the support are always friendly and the answers are really quite fast.
What do you dislike about the product?
Nobody is perfect. Here a few points which can be improved.

- Roadmap: I miss a high level roadmap for the next 12 months
- Release Notes: The update release notes can beimproved
- The online documentaion needs an update on some points
What problems is the product solving and how is that benefiting you?
Device42 is our single point of truth. Because of this, D42 is connected to many other of our tools, like Jira and Stackstorm. For example, so we are able to deploy fully automated new virtual machines in seconds.
Recommendations to others considering the product:
No CMDB in this world is perfect. BUT Device42 is a great tool with a lot of opportunities and a affordable price. It's really a good choice.

    Francisco L.

device42 is easy to use with alot of options

  • December 06, 2019
  • Review verified by G2

What do you like best about the product?
automerge of devices
ip/mac association
very good api
well documented
nice support
What do you dislike about the product?
lack of support of some devices (purestorage or radware, for example)
What problems is the product solving and how is that benefiting you?
Inventory, IPAM, device location
Recommendations to others considering the product:
try to keep updated the appliance, because every update has new support for devices

    Viktor D.

Device42 for DC operations

  • December 06, 2019
  • Review provided by G2

What do you like best about the product?
It is a great and an easy to use platform.
What do you dislike about the product?
Basically nothing. All the features are great.
What problems is the product solving and how is that benefiting you?
Easy to follow the open orders and the HW for the DCs.
Recommendations to others considering the product:
I don't have any recommendations

    Giovanni S.

Great Product in Our Environment

  • December 06, 2019
  • Review verified by G2

What do you like best about the product?
How everything links together from room layout, to server rack organization, down to all VMs and business applications. Also functions as a password manager bundled in which is great.
What do you dislike about the product?
Deleting organization items not as easy as adding them in. Not all options are available upon initial asset entry. Items in room layout cannot overlap and the grid size factor cannot be changed.
What problems is the product solving and how is that benefiting you?
Inventory management, application tracking and management, dependency tracking, password management

    Chad C.

Device42 Newbie

  • October 28, 2019
  • Review verified by G2

What do you like best about the product?
We are just getting started with using Device42 but so far it has been very easy to pick up and run with. We can give it entire subnets to scan and just sit back and watch it discover the environment.
What do you dislike about the product?
My biggest complaint so far is how it seemingly randomly times out my login forcing me to log in again. I eventually found the setting to extend the default timeout so time will tell if that fixes the issue or not.
What problems is the product solving and how is that benefiting you?
The problem we're trying to solve is application dependency. In our effort to move to the cloud we need to make sure no pieces of the puzzle get left behind.
Recommendations to others considering the product:
Take the time to read through the documentation because it is pretty thorough and helpful.

    Aaron B.

Senior Linux Engineer

  • October 22, 2019
  • Review verified by G2

What do you like best about the product?
Device 42 is by far the easiest to administer of all the CMDB asset tools that we have used. It user interface and robustness are unmatched and pricing is esxtremly attractive
What do you dislike about the product?
The only issue i have is and it may be just with me as i find it difficult to find accurate information on the api. They may be do to the continued upgrade and improvments device 42 roles out.
What problems is the product solving and how is that benefiting you?
We didn't have a automatic way to inventory and place infrastructure in and out of service. This tool allowed for quick and easy discovery with excellent reporting that allowed us to save a ton of infrastructure costs based on system that were powered on but forgotten or under utiliezed.
Recommendations to others considering the product:
Make sure to communicate expectations clearly to your team.

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