What do you like best about the product?

Sisense has extensive REST APIs along with multiple embedding options making it easier to integrate it in host application.
There are many customization options available enabling us to achieve almost everything.

What do you dislike about the product?

The deployment documentation can be more clear and precise.
The support turnaround time is a bit slow.

What problems is the product solving and how is that benefiting you?

In our use case we plan to put forward a platform to enable end user to perform ad-hoc analysis of incentive plans for their sales reps. From technical front it involved heavy data modelling along with a need to provide an elegant UI to design dashboard to see comparative analysis of the plans being modified.

Sisense's ElastiCube technology enabled us in faster data movement from one system to another. Also it quick queriablity through JAQL demonstrated quick response time on dashboard.

The analytical canvas to design widgets and dashboards is a plus from UX perspective

Recommendations to others considering the product:

Support needs to improve from response time perspective.

What do you like best about the product?

Most helpful/Useful feature of Sisense: Although my organization hasn’t purchased Sisense Narratives, it’s the one feature that sold me on the product. I’m also a huge fan of the Pulse feature.

Upside: Sisense connects very easily to a larger variety of data sources than some of its competitors.

What do you dislike about the product?

Lamentably, I find Sisense’s “out of the box” features to be extremely lacking as compared to some of its competitors. For example, I’ve had to go to its marketplace to locate add-ons to replicate the dynamic visualizations that I was able to make using another business intelligence tool.

Additionally, I was surprised to discover that Sisense doesn’t have an extensive library of 3D rendering extensions, which combined with logarithmic functionality are great for visualizing data with lots of data points. Comparatively, Excel’s built-in 3D rendering options are more robust.

Ironically, the biggest downside to using Sisense doesn’t have anything to do with the application itself, but with their inefficient tech support model. Moreover, it’s my belief that their response to support tickets isn’t necessarily aligned with the severity of the customer’s issue.

For example, when I recently submitted a ticket of a critical nature, indicating that my system was down. Nonetheless, it took their support team a total of 8 days to remediate, when it should have taken 1 or 2 days at most.

My Recent Experience with Tech Support

Day 1: Submission of Support Ticket Categorized as Critical System Outage

Hours after submitting a ticket, someone from tech support (or perhaps it was a bot) replied with an article listing various scenarios which could be the cause for the critical outage and suggestions for remediation.

Essentially, I was tasked by support with determining if any of the scenarios listed were the reason for the outage.

Day 2: Suggestions Followed & System Logs Uploaded to Support Portal

Upon learning that none of the suggestions referenced in the article resolved the issue, support’s next response was to task me with finding and uploading system logs to their support portal for them to review.

Day 3: Support Reviews the System Logs

Ironically, after reviewing the system logs, support informed me that Sisense wasn’t working, which is of course why I submitted a support ticket in the first place. Finally, they offered to schedule a troubleshooting session via ZOOM.

Days 4 & 5: Scheduling the Support Call

Expecting that they would work around my schedule, I replied with my availability. Support instead replied with THEIR availability by forwarding a link to their calendar. In every instance when I have received one of these links, there wasn’t an available time slot for at least 24 hours.

Day 6: The 1st Support Call

Ultimately, while on the call with tech support, I was pleasantly surprised to discover how eager they were to resolve the problem.

Unfortunately, after troubleshooting for nearly 2 hours the support tech couldn’t resolve the issue and had to end the call to confer with the team.

Days 7 & 8: Scheduling the 2nd Support Call & Ticket Resolution

After receiving a 2nd calendar link and selecting the earliest available time slot which wasn’t until the next day, I found myself on a marathon 3 hour troubleshooting session with a tenacious support tech determined to remediate the issue. He was successful.

A few takeaways from this experience and many others like it that I’ve had with Sisense.

During the inordinate amount of downtime between responses from Sisense’s tech team, I’ve learned that I must work in parallel with them to resolve and close out my own tickets. I’ve beaten them to the solution on at least 3 or 4 occasions, and for none other reason than the poor efficacy of their support model which moves at an almost glacial pace.

As an aside, I’d like to point out that in at least one instance, support closed out a ticket without there being a resolution.

Consequently, Sisense’s DIY brand of seemingly customer-phobic service, even when all systems are down, sends a message that their customer’s tech support needs aren’t a priority, which undermines both its product as well as its reputation.

Once more, when I’ve had the occasion to actually speak directly with members of their tech support staff they’ve always been very pleasant and extremely eager to resolve the issues, and have often done so masterfully.

It’s not the people, it’s the process!

I’d gladly change this review if Sisense were to reset the bar by providing exemplary customer service.

What problems is the product solving and how is that benefiting you?

Synthesized client data to discover industry trends. Leveraged insights gained from trend analysis to enhance operations and technological systems for our clients. Additionally we’ve used Sisense to track, benchmark and improve the productivity of our employees working in the field.

Recommendations to others considering the product:

Negotiate SLA’s for providing technical support assistance

What do you like best about the product?

Some functionality (comparing to PBI) is built in via special functions vs. jumping through the hoops.

What do you dislike about the product?

Does not have built in connection with Github.

What problems is the product solving and how is that benefiting you?

Our company goes to next level of reporting/visualization. At this time I see it will be easy to use by user and there are a lot of option during design.

What do you like best about the product?

I like different types of dashboards and the way handling huge data

What do you dislike about the product?

instability on linux environment especially storage issues

What problems is the product solving and how is that benefiting you?

We use Sisense to present our vision to finance to our clients

What do you like best about the product?

Training and great implementation support from sisense.

What do you dislike about the product?

Just started implementing. Nothing disliked until this moment.

What problems is the product solving and how is that benefiting you?

We as a company just started using sisense. But we are getting great training and support.

Recommendations to others considering the product:

Simple and beautiful visualization of data. User friendly.

What do you like best about the product?

Base dashboard creation is simple and efficient.

What do you dislike about the product?

Localization for currency-conversion and language translation is labored. Implementation timeline is longer than anticipated.

What problems is the product solving and how is that benefiting you?

Visualizations of data. Much easier to go from request to a completed Widget/Dashboard with this product.

Recommendations to others considering the product:

Anticipate a longer implementation process than is sold.

What do you like best about the product?

I like that as the data is constantly updated, the visuals keep up.

What do you dislike about the product?

Maybe lack of real time customer support

What problems is the product solving and how is that benefiting you?

Being able to track our BATM progress in a much easier way.

Recommendations to others considering the product:

Maybe having easier access to getting help in real-time online.

What do you like best about the product?

Sisense provides lot of flexibility while creating the data models which is the best part.

What do you dislike about the product?

Releases could be more stable by fixing the bugs properly in a mannered way.

What problems is the product solving and how is that benefiting you?

We are providing the anlytics to our end customer and they are liking it.

What do you like best about the product?

- Possibility to build datasets in form of cubes using heterogeneous set of data sources
- Super flexible with many options on modelling and frontend in case you know how to write scripts
- There are various extensions that are easy to install and provide additional features
- AI fuelled alerting for anomaly detection
- Data connectors are pretty fast
- Easy integration with Slack

What do you dislike about the product?

- Basic and not so fancy design (if you don't know javascript)
- Frontend UI not intuitive
- Takes more time to build fancy dashboards
- On frontend some functionalities are missing or very complicated to implement (e.g. drill down, hierarchies, formatting options without scripting, etc.)

What problems is the product solving and how is that benefiting you?

Used for BI reporting and KPI anomaly detection

What do you like best about the product?

The easiness in developing the cubes backend

What do you dislike about the product?

There is mismatches between backend and frontend from time to time, and the SQL are missing some very useful methods.

What problems is the product solving and how is that benefiting you?

We mainly analyze revenue trends and behaviors, but we also try to predict future trends with Sisense, and we like the prediction tools of Sisense, that not exist in other platforms.

Recommendations to others considering the product:

Sisense is Very easy to learn and to teach others! So the implementation will not be so hard.