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Enhancing user experience thanks to bot management
What do you like best about the product?
Apart from having full control over our website and its traffic, what we like the best is that we benefit from more reliable marketing data and we are now able to filter more effectively marketing agencies coming on our website from bad bots - when it was difficult only with Analytics.
What do you dislike about the product?
I wouldn’t say there is something I dislike about the solution, it fits my needs.
What problems is the product solving and how is that benefiting you?
By cleaning the incoming traffic from the beginning, we make sure our bandwidth is fully dedicated to the traffic we’d like to have either from customers or whitelisted marketing agencies. Since we’ve activated the solution, our bandwidth consumption dropped down by approx. 30%
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Putting an end to DoS attacks
What do you like best about the product?
What I like the best is that I can add rules in real time. We had, for example, a partner that needed to hit our API. We simply asked them to use a specific user agent which was whitelisted in DataDome, and in two minutes we were all set.
What do you dislike about the product?
Having a bot management solution is not cheap.
What problems is the product solving and how is that benefiting you?
We were facing BOT attacks on our website, where BOTs were stealing our content. The main problem linked to those attacks is that the site couldn't keep up with interactions processing, servers were overloaded, and the website went down. Now and thanks to Datadome, it is the end of DoS attacks and our website is always available. Bots are still trying to find a way around the barriers and attack in new ways, but thanks to the database that is shared by all DataDome customers, new threats are quickly identified.
Before installing DataDome, our website, francemarches.com, was vulnerable and facing attacks
What do you like best about the product?
What I like the best is that not only the solution is easy to set-up on our servers and protects our website francemarches.com against attacks, but it is also compliant with the new GDPR regulation which came into effect in May 2018.
What do you dislike about the product?
Setting up the module on our servers required to find the right balance within the different level of protection. Indeed, before customizing the module according to our own Custom Rules some trusted partners were filtered with a Captcha when some bots weren’t. The sensitivity of the tool is very high but demonstrates its ability to detect new threats. However it need fine tuning.
What problems is the product solving and how is that benefiting you?
We were facing unexplained traffic pikes which were slowing down francemarches.com and sometimes made it completely unavailable. Since we have activated the solution, the francemarches.com performances were automatically restored. As of today illegitimate traffic bot has dropped to 16%.
Companies which were scraping our content are also now completely blocked or have become a partner with a paying access.
Companies which were scraping our content are also now completely blocked or have become a partner with a paying access.
Effective analytics and bot mitigation
What do you like best about the product?
DataDome is eay to use: setting it up on our servers was quick and simple and the use of dashboard is very intuitive, allowing us to manage our bot traffic in real time.
What do you dislike about the product?
I understand it is coming very soon in the roadmap but I wish we could have alerts in real time when endpoints are under attack or a traffic peak is observed by the articial intelligence.
What problems is the product solving and how is that benefiting you?
Not only do we benefit from a clear overview of the bot traffic, but we are also able to know when and by who our content is being accessed. In terms of benefit, we have been able to reduce our server load, we have a better understanding of our audience and most importantly access to our data is more secure (in compliancy with GDPR).
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