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Accurate detection & five-star customer service
What do you like best about the product?
As a previous customer, we selected DataDome for its detection accuracy and engineering performance. We were also a big fan of DataDome’s focus on customer success, and its flexibility to accommodate our use case. Another plus is its ability to handle our massive traffic scale.
What do you dislike about the product?
We had no complaints about Datadome. It reached our expectations.
What problems is the product solving and how is that benefiting you?
Advertising is our primary source of revenue, and our customers’ ad budgets shouldn’t be spent on bots. DataDome helped us improve the accuracy of our traffic classification, improving advertisers’ trust in our billing processes.
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An effective solution, with a truly customer success-oriented team
What do you like best about the product?
There is a lot to like about DataDome, but two things stand out: the solution is truly automated and requires little human intervention, which means our team can focus on other tasks, and DataDome’s devotion to customer success. From the start, we were well supported by the pre-sales team, who helped us fine-tune the configuration to understand our traffic, product views and endpoints. They were also very proactive, and provided us with an excellent data report to give us visibility on what was going on. The team was top-notch. The icing on the cake: implementing the solution was very straightforward and took less than half a day.
What do you dislike about the product?
No dislikes at this time (after almost 6 months).
What problems is the product solving and how is that benefiting you?
Before engaging DataDome, bots were extensively using our APIs and polluting our traffic data, which skewed our KPIs and performance metrics. Now, our team no longer needs to spend time estimating the proportion of bots. We can rely on our performance metrics, without having to do any work on them.
Great technology and solid service for bot traffic blocking at scale
What do you like best about the product?
Ease of adoption/imtegration of their solution into our SaaS technology and their attention / service when issues arise.
What do you dislike about the product?
The level of detail regarding the bots being blocked could be improved, which would help us craft stories to our stakeholders and address sources of bot traffic more effectively. This is a minor concern overall.
What problems is the product solving and how is that benefiting you?
DataDome helpsmitigate bot traffic at scale in our enterprise advertiser integrations. We process millions of transactions daily across thousands of online advertisers, and DataDome's service effectively blocks bot traffic and provides us with an endpoint to understand what has been blocked. This helps us protect our customers' investments and
A tool not to worry about
What do you like best about the product?
DataDome is a good friend to us because it doesn't need to be care of, this tool manage himself and I don't have to be on his back all the time.
And when I need to configure anything it's alwas simple to do in the dashboard, or Datadome's team can help me if I need.
It protects our 35 websites (e-commerce and institutional) with their APIs.
And when I need to configure anything it's alwas simple to do in the dashboard, or Datadome's team can help me if I need.
It protects our 35 websites (e-commerce and institutional) with their APIs.
What do you dislike about the product?
The hardest point when we use DataDome is that we can't know or understand why a request catch a captcha, I understand that it's from the algorithm and it will be very hard to explain in the dashboard, but when a customer ask why and we can't answer the question it's tough
What problems is the product solving and how is that benefiting you?
For our e-commerce website we have to be carefull about scraping by our competitor, and like everyone on the web, bad robots are everywhere and we have to be protect against them
Exceptional Bot Protection and Customer-Centric Approach
What do you like best about the product?
I am truly pleased with the quality of services offered by DataDome. Our engagement with this company has been exceptionally positive.
First and foremost, I want to commend DataDome's technical support team, which has consistently exceeded our expectations. Their level of attentiveness and responsiveness to our reports and assistance needs has been exemplary. They are a reliable and highly responsive partner.
The bot protection solution provided by DataDome has been pivotal in significantly reducing unwanted bot traffic, resulting in substantial cost savings. This reduction in bot traffic has been notably impressive, significantly bolstering our overall security posture.
What truly sets DataDome apart is its customer-centric approach. Instead of offering one-size-fits-all solutions, they customize their services to meet the unique needs of each customer. In our case, this included implementing the request-id tracking logs option. Their user-friendly management portal simplifies rule configuration, and when more custom configurations were necessary, DataDome's support team was readily available to assist us in creating dedicated rules.
In summary, DataDome has not only enhanced our bot protection capabilities but has also demonstrated a strong commitment to understanding and addressing the specific needs of its clients. We are highly satisfied with their product and the exceptional level of support they provide. DataDome's dedication to customer success sets them apart as a valuable partner in our security strategy.
First and foremost, I want to commend DataDome's technical support team, which has consistently exceeded our expectations. Their level of attentiveness and responsiveness to our reports and assistance needs has been exemplary. They are a reliable and highly responsive partner.
The bot protection solution provided by DataDome has been pivotal in significantly reducing unwanted bot traffic, resulting in substantial cost savings. This reduction in bot traffic has been notably impressive, significantly bolstering our overall security posture.
What truly sets DataDome apart is its customer-centric approach. Instead of offering one-size-fits-all solutions, they customize their services to meet the unique needs of each customer. In our case, this included implementing the request-id tracking logs option. Their user-friendly management portal simplifies rule configuration, and when more custom configurations were necessary, DataDome's support team was readily available to assist us in creating dedicated rules.
In summary, DataDome has not only enhanced our bot protection capabilities but has also demonstrated a strong commitment to understanding and addressing the specific needs of its clients. We are highly satisfied with their product and the exceptional level of support they provide. DataDome's dedication to customer success sets them apart as a valuable partner in our security strategy.
What do you dislike about the product?
Implementing more flexible subscription plans, including the option for unused request quotas to carry over to subsequent periods, would be a valuable and more fear improvement.
What problems is the product solving and how is that benefiting you?
It protects against data scraping, credential stuffing, and other bot activities while enhancing the quality of conversion data.
DataDome is our strong partner for protecting us against bots in the music industry
What do you like best about the product?
Quality of bot protection and ratio of accuracy to price has been most important for our decision making process. During integration easy communciation with DataDome team and fast response time helped us a lot to solve our integration challanges. DataDome team has been also flexible and customer focused solving problems ona timely maneer.
What do you dislike about the product?
Some of the solutions we have beein integrating are still in its infancy suffering from issues that were annoying during the integration process. I would like the solutions we were integrating to be better tested. On the other hand - we could benefit from early access to the features.
What problems is the product solving and how is that benefiting you?
The goal for DAtaDome integration was to detect bots accessing SoundCloud and generating fake traffic for tracks and creators and/or interacting with SoundCloud users spamming them with unwanted information. These problems got to large extent addressed with support of the DataDome team.
Peace of mind on bots
What do you like best about the product?
Reliable protection that remove all axiety on being crawled or attacked. In addition the support and monthly review tends to always improve the detection and so the protection.
We sleep better since all our website is protected
We sleep better since all our website is protected
What do you dislike about the product?
The feature I would love to see is having more history by default in the interface.
What problems is the product solving and how is that benefiting you?
It redecue the traffic and so ressources useed on content but mainly stop crawlers that try to scrap our partners prices and offers
Simple implementation & full anti-bot protection that works
What do you like best about the product?
What is most important to us is that protection simply works! We have noticed a really huge improvement in the protection of our website. DataDome easily integrates with the system without the need for major changes in the architecture, which allows for simple, short implementation and gradual activation of protection. In addition, we are aware that traffic to our websites is not redirected or goes through a proxy, which could constitute an additional risk factor, and only the necessary signals are analyzed. Moreover, the precise identification, classification and referencing of bots is really good.
The support is very responsive, the contact and involvement of the team is also at a high level. Also the dashboard is very intuitive and easy to use.
The support is very responsive, the contact and involvement of the team is also at a high level. Also the dashboard is very intuitive and easy to use.
What do you dislike about the product?
Nothing really to dislike. So nothing to add at this point and nothing to report. The solution is working great for us.
What problems is the product solving and how is that benefiting you?
We implemented DataDome over a year ago because we had huge problems with various types of threats related to bot attacks. The implementation was simple, understandable, with great flexibility, excellent support from the DataDome engineering team and suddenly the problems disappeared. We have been operating the DataDome system for over a year and have not had any problem that would impact the business.
DataDome excels in protection against scraping and account attacks
What do you like best about the product?
DataDome's unwavering commitment to supporting the seamless implementation of their solution is truly commendable. Their continued assistance with customer rules and fine-tuning the system to address any identified issues is invaluable. The intuitive dashboards provide exceptional data visibility, enhancing our control and decision-making processes. The technical teams' responsiveness and approachability are top-notch and they consistently deliver prompt solutions to our requests and concerns.
What do you dislike about the product?
One area where DataDome could enhance its offering is by providing more flexibility in serving different responses based on headers. Additionally, fine-tuning user management controls could offer more granularity, improving overall customisation options.
What problems is the product solving and how is that benefiting you?
DataDome plays a pivotal role in blocking intensive scraping and credential stuffing attacks. By doing so, it significantly reduces the burden on our internal teams and alleviates the strain on our cloud infrastructure, ultimately leading to improved operational efficiency and cost savings.
Saved our site from aggressive scrapping
What do you like best about the product?
The system was very easy to implement in to our code allowing us to pivot and correct nightly attacks we were having. The attackes continue to try getting, DataDome is able to quickly ID the new attacks and stop them.
What do you dislike about the product?
Custome rules can be a bit clunky. There is also a need for some more reporting which would help show the systems to people less technical.
What problems is the product solving and how is that benefiting you?
We were being scrapped every night for 10-12 hours by bots to pull data from us. Since stopping the bots we are able to run less instances as well as make sure we don't reach limits with our vendors. This means lower bills and more uptime on the site.
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