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External reviews

142 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Transportation/Trucking/Railroad

Easy to implement, great customer service!

  • January 03, 2023
  • Review verified by G2

What do you like best about the product?
DataDome’s solution is very easy to implement. In fact, we went from project start to go-live in just two weeks. Since then, we’ve added the DataDome SDK to protect our app as well. The DataDome team is also great; customer support is always available and ready to help us.
What do you dislike about the product?
Nothing to report.......................
What problems is the product solving and how is that benefiting you?
We were dealing with scraper bots retrieving ticket prices, which was skewing our performance metrics and putting an unnecessary burden on our infrastructure. Since implementing DataDome, our bad bot traffic has been divided by 3 or 4. We’ve also saved about 10% on our infrastructure costs.


    Kubra N.

Excellent Protection Against Scraping and Robust Security Solution

  • December 29, 2022
  • Review verified by G2

What do you like best about the product?
DataDome effectively safeguards our website, operating seamlessly in the background, thus requiring no manual intervention. This allows us to concentrate fully and peacefully on our development projects.
What do you dislike about the product?
The solution struggles somewhat in preventing manual scraping efforts.
What problems is the product solving and how is that benefiting you?
DataDome has been instrumental in protecting our website from competitive scraping and unauthorized data republishing, which had previously displeased our media partners and negatively affected our SEO rankings. Operating unobtrusively in the background, DataDome allows us to focus on our core development tasks without manual intervention. It has also addressed critical security concerns, such as thwarting SQL injection attempts through widgets on partner websites.


    Insurance

Easy integration, intuitive solution

  • December 05, 2022
  • Review provided by G2

What do you like best about the product?
We are satisfied with DataDome’s solution for a number of reasons. It integrates with our infrastructure easily, and the dashboard is intuitive, providing clear, readable monitoring of bot-related events. We also appreciate the fast and efficient support DataDome provides.
What do you dislike about the product?
Nothing to report, we like tu use this solution for our reporting
What problems is the product solving and how is that benefiting you?
We were facing a lot of scraping attacks on our website. Since implementing DataDome, we no longer have that problem.


    Consumer Services

Full coverage and easy to setup solution with great onboarding staff

  • November 30, 2022
  • Review verified by G2

What do you like best about the product?
- Easy to setup with a lot of integrations capabilities.
- On-boarding process streamlined.
- Reliable and with minimal maintenance needs.
- Non-intrusive compared to the competition.
What do you dislike about the product?
Investigations on the root cause of one being blocked can sometimes be tricky with the rules + AI. What could help is an overview on the stack of the applied rules in which priorities.
What problems is the product solving and how is that benefiting you?
Mainly scraping attempts but also vulnerability scanning. Overall server stability improved and therefore user experience. It also reduced a lot of the manual work needed by the operations team.


    Internet

anti bot solution does the job

  • November 16, 2022
  • Review provided by G2

What do you like best about the product?
User is happy with the solution to continue the usage. The support is good for any customisation request. The dashboard can supply insightful info for analsysis.
What do you dislike about the product?
Some features are not ready, but the solution providers can help to develop and release the new features. Look forward some new feature release in the new future.
What problems is the product solving and how is that benefiting you?
Help to defend our online services and provide an anti-bot solution. We don't need to spend internal resources on developing the solution and can rely on its ready solution.


    Insurance

Reliable KPIs and reduced bandwidth consumption

  • November 14, 2022
  • Review provided by G2

What do you like best about the product?
We trust DataDome to take care of any unwanted traffic. The dashboard is clear and understandable, and easily configurable. We also have an excellent relationship with the customer success team, they are responsive and always available.
What do you dislike about the product?
Nothing in particular, everything is working well.
What problems is the product solving and how is that benefiting you?
We enable our users to make complex price comparisons, and generate qualified leads for our partners. Bots were using our forms to scrape prices for competitive intelligence, which caused our conversion rates to drop and consumed unnecessary bandwidth. But since we implemented the DataDome protection, they are no longer attacking us, and our KPIs are stable and reliable again.


    Goran S.

Low touch Bot Protection, WAF Capability, Reporting and Great Product team

  • November 02, 2022
  • Review verified by G2

What do you like best about the product?
After the initial integration which is fairly straigh forward with the CDN - Datadome is easy to manage. It provides an intuitive interface to assess the bot traffic and take action on identified traffic. Bot protection aside, another excellent use case for Datadome is to provide an automated Web Application Firewall (WAF) capability. Typically WAFs require a manual set of rules to be curated and maintained - with Datadome, many of the traffic blocks it raises overlap with what would have been a manual WAF rule - thereby providing unique capability in the WAF space.

We've also been working with the Product team at Datadome who reach out for feedback and to introduce new products - one piece that was released recently and based on customer feeback was providing more insight into the behaviour of the 'captcha' page for classifications that were unclear - this is now quite comprehensive. We've also seen an increase in new product releases over the past year including more advanced detection techniques.
What do you dislike about the product?
Overall have seen really continual improvements in the way Data Dome has worked with our team - they are responsive to questions, have generated custom reports to help in ad bot investigations and proactively kept us up to date on new product releases.

There is still room to improve with regard to more extensive customised reporting - there's nothing critical here, but would be nice to have the ability to export larger periods of report data in detail (which they may already be working on)
What problems is the product solving and how is that benefiting you?
Datadome reduces the Bot traffic on our website and app by blocking 'bad bots', challenging Ai detected anomaly behavior and allowing good bots. It also prevents a large amount of web scraping. The product goes beyond bot detection to also act as a WAF by blocking unauthorized automated crawls to APIs as well as to patterns that are usually used by vulnerability scrapers.

Using the bot metadata returned from DataDome on requests - is also useful downstream to filter out the good (allowed) bots from analytics and reports.


    David G.

Simple and effective

  • October 30, 2022
  • Review verified by G2

What do you like best about the product?
Simple and detailed dashboard. The support team is always available and helpful. Threat prevention is effective and stops a most of the attacks
What do you dislike about the product?
We have no issues to report at this time.
What problems is the product solving and how is that benefiting you?
Blocking different bot, scrapping and attacks on our website - protecting our sites and reducing load from the servers


    Human Resources

Easy to deploy and very effective

  • October 19, 2022
  • Review verified by G2

What do you like best about the product?
The solution proved both easy to deploy and effective, and the onboarding process was fast. There were no surprises. Everything worked like we wanted, and how we expected it to.
What do you dislike about the product?
Nothing to report. Everything is working well.
What problems is the product solving and how is that benefiting you?
Bots were clicking ads, driving up costs, and undermining credibility; it’s hard to convince companies to pay you for advertising if a big chunk of the traffic you send their way are bots. Now that DataDome filters out all bad bot traffic, we’ve realized significant time savings and no longer have to deal with click fraud.


    Lucas T.

Hands-off bot detection

  • September 28, 2022
  • Review verified by G2

What do you like best about the product?
DataDome's advanced machine learning technologies efficiently distinguish bots from humans, and automatically block malicious visitors without intervention from our security team. Additionally, DataDome didn’t require a huge team of experts to get it to work, it was useful out of the box.
What do you dislike about the product?
We have no problems to report at this time.
What problems is the product solving and how is that benefiting you?
Bots were scraping our company’s database, posing a threat to our profitability. We needed to find a way to limit the access to our data en masse. Since activating DataDome, data scraping has no longer been an issue.