Advanced Threat Protection for Email and Collaboration
Perception PointExternal reviews
External reviews are not included in the AWS star rating for the product.
Advanced email security has reduced phishing risk and has improved multi-layered threat detection
What is our primary use case?
How has it helped my organization?
Perception Point Advanced Email Security has helped me significantly in preventing phishing attacks, especially those delivered through URLs. Any URL-based phishing attack that comes through is being caught by this feature.
What is most valuable?
The features that I find most valuable in Perception Point Advanced Email Security include the account takeover attempt detection, which is worth mentioning. Recently, they introduced people posture and partner posture, which functions as a kind of SSPM, SaaS security posture management, especially for the users. For our users, we can identify any high-risk users or any account takeover items coming for our users, and those features are excellent and recently included in Perception Point Advanced Email Security.
The multi-layered threat detection is working well, and it is a very good feature. Multi-layered detection has introduced many algorithms, and it is being updated every day.
I believe the anti-phishing feature is also good, as it is utilizing phishing AI and ML technology combined with image recognition technology. It is working as expected.
What needs improvement?
I would like to improve reporting in Perception Point Advanced Email Security, along with adding options in the console where customers or users can create policies. That is what we are currently lacking; we need customized policies that we can create according to proofs of concept. If a customer is receiving cybersecurity advisory from any organization or their own company, it would be better if we could create an option to establish policies so that the AI and ML engine will work accordingly to those policies. Currently, they have the feature, but we need to request them in the backend, and they will be doing it for us from the backend. This process is difficult for us, as every time we want to make policy adjustments, we have to send them an email or get support. It is challenging sometimes for some customers when this type of advisory or policy change request occurs.
I would like to see custom reports as an additional feature in the future to make it better. Some customers might require customized reporting based on their requirements and priorities. Seamless integration with other security solutions is also something I recommend.
Third-party tools such as other XDR or SIEM tools or other MDR tools would benefit from seamless integration as well.
For how long have I used the solution?
I have been working with Perception Point Advanced Email Security for more than three years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and support?
I would rate their technical support as good, very good. Even though the acquisition happened, the support remains good until now, and I can rate it 4.5 out of five.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup for Perception Point Advanced Email Security is very straightforward and also very transparent. There is nothing happening behind the scenes; everything is visible, and we set it up while having control over it. Even when the system scans emails and all, we maintain control over Office 365 or G Suite, whatever email security or service provider that we are using.
What about the implementation team?
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
I recommend that Perception Point Advanced Email Security is the best option in the market at the moment; however, we can say that Check Point and Proofpoint are competitors in the UAE market. They are also in competition with this, but feature-wise and detection rate-wise, Perception Point Advanced Email Security is ahead of these solutions.
What other advice do I have?
I assess the effectiveness of Deep Content Disarm and Reconstruction technology as 4.5 out of five. FortiMail is now investing in Perception Point Advanced Email Security, and it is now under FortiMail Workspace Security. Fortinet is investing significantly in research and development, which is why new features are coming up. In terms of technology, Perception Point Advanced Email Security or FortiMail Workspace Security is top-notch in the industry. However, we cannot say it is a pure Fortinet family product because, based on the architecture, it is still a standalone product. We do not know about the future, but perhaps they will integrate it with Fortinet data centers, and then we can say it is a pure Fortinet family product. After the acquisition, they introduced FortiCloud integration into FortiMail Workspace Security, which is also a good feature for customers or users having Fortinet or FortiGate firewall and FortiCloud in their environment. With EDR, threat correlation can be seamlessly done from FortiCloud with ease.
The extensive reporting capabilities influence my decision-making process regarding email security as the reporting feature is intermediate. I believe there have been no changes in that part for the last couple of years, and there are no updates. Intermediate reports come in weekly, quarterly, and monthly, and we can schedule them. Automation is also included, as we can schedule the reports based on our requirements, and they will arrive in the inbox. They have introduced a graphical report, which is the one change that we can see in the reporting structure. However, there are no other types of reports or additional reports that exist in FortiMail Workspace Security.
In evaluating the success of sandboxing features in identifying threats in Fortinet, I find that they have two sandboxes in FortiMail Workspace Security. One is CPU, and the other is application, allowing for two levels of sandboxing. The metrics I use include application testing to see how effectively it detects or scans application-level malware or application-level executables. I also check for system-level executables such as EXE or MSI files, which can disrupt or modify system registry files or C-level programs. Perception Point Advanced Email Security shows very good results in that testing metric.
My experience with the pricing of Perception Point Advanced Email Security indicates that it is not costly, but actually a very decent price. With the features, functionalities, and detection capabilities that FortiMail Workspace Security provides, it is worth the investment. The need for human intervention is minimal. We have customers who have replaced Mimecast or other technology-based solutions with Perception Point Advanced Email Security or FortiMail Workspace Security, reporting that their challenges have reduced by approximately 95%. They no longer need to come to Perception Point Advanced Email Security every time to create policies or to check for false negatives or false positives. In Perception Point Advanced Email Security, it is very easy to manage, and that is the real feedback from the customers. I would rate this product 8.5 out of 10.
Advanced email defense has reduced phishing risk and now saves our team many hours each week
What is our primary use case?
My main use case for Perception Point Advanced Email Security is proactive defense against advanced threats, particularly phishing, zero-day attacks, and malware that a standard filter might miss. I rely on the deep analysis capabilities to protect our users.
When we receive mail that contains a malicious attachment, the Perception Point Advanced Email Security analysis helps us significantly.
What is most valuable?
The best features Perception Point Advanced Email Security offers are its multi-layer dynamic scanning and anti-evasion technology.
The multi-layer dynamic scanning and activation technology have helped me significantly. When we receive a malicious email, the multi-layer dynamic scanning is an extra capability that Defender does not have, giving us better results in some cases.
Perception Point Advanced Email Security has positively impacted my organization by reducing risk, improving operational efficiency, and creating a better end-user experience.
Operational efficiency improves because the platform is highly effective and contains threats automatically, resulting in a very low false positive rate. Our security operation center team spends far less time on triage and manual investigation of routine email alerts. For a better end-user experience, users are less exposed to harmful emails, which leads to fewer incidents of clicking malicious links.
What needs improvement?
Perception Point Advanced Email Security can be improved by increasing the speed of analysis and delivery. In some cases, we have trouble with multi-factor authentication emails, which take more than a minute to be received. We need to make some changes in the analysis or the code becomes invalid. Additionally, the API documentation could be improved since when I tried to use the API, it was very difficult to find specific endpoints, and not all of the endpoints are public or on the website. I need to write a ticket to customer support to get the endpoint, so if they have it, I do not understand why it is not public.
For how long have I used the solution?
I have been using Perception Point Advanced Email Security for almost two years.
What do I think about the stability of the solution?
Perception Point Advanced Email Security is stable approximately ninety-nine percent of the time. There may be some issues, but they are not significant, usually lasting just an hour or something similar.
What do I think about the scalability of the solution?
There is no problem with Perception Point Advanced Email Security's scalability.
How are customer service and support?
The customer support for Perception Point Advanced Email Security is very good. They help us a lot, and when we create a ticket, they answer us in one or two hours.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Defender, and I am still using Defender at the same time as Perception Point Advanced Email Security.
What was our ROI?
I am confident that there is a good return on investment with Perception Point Advanced Email Security. For example, in time saved, I am certain that it saves us a lot of time.
I estimate that my team saves approximately eight hours each week because of Perception Point Advanced Email Security.
Which other solutions did I evaluate?
Before choosing Perception Point Advanced Email Security, we had evaluated other options, specifically Trend Micro Email Security.
What other advice do I have?
Perception Point Advanced Email Security is extremely user-friendly, and I would focus on the advanced threat capabilities because they are so advanced. It is not just a simple spam or malware filter; it deals with real-time sandboxing and anti-malware technology against current targeted threats, which is the difference between Perception Point Advanced Email Security and Defender. I rate Perception Point Advanced Email Security an eight on a scale of one to ten because it is very easy to use, and I prefer it. Compared to Defender, it is completely different. Perception Point Advanced Email Security offers just a few menus with a very simple interface, and that helps a lot. The customer support team is also very good, resolving our problems in just a few hours.
Offers real-time threat detection and very good email filtering capabilities
What is our primary use case?
What is most valuable?
What needs improvement?
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and support?
How would you rate customer service and support?
Positive
How was the initial setup?
Which other solutions did I evaluate?
What other advice do I have?
User-friendly platform with efficient scalability
What is our primary use case?
We use the product to safeguard your organization's email communication from various threats, particularly targeting senior-level employees. The aim is to prevent phishing attempts, spam, and other malicious attacks that often target executives or individuals accessing sensitive information.
What is most valuable?
The most valuable feature is the technical support services. They are doing a notable work. We can easily send requests to resolve issues in case of malicious attacks. Their response time is good. Additionally, the user interface is accessible. Even users from non-technical backgrounds can easily understand the status and nature of emails, whether they're spam, phishing, or malicious. This user-friendliness stands out as a significant positive point.
What needs improvement?
They could provide additional data loss prevention features as we encounter different kinds of attacks in today's scenario. It leads to data losses. It would be beneficial to include such functionality.
For how long have I used the solution?
We have been using Perception Point Advanced Email Security for five months.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The product scalability has been much appreciated. We do not encounter any lag or downtime. It doesn't impact the email flow aspect as well.
Which solution did I use previously and why did I switch?
We have used Mimecast before. Their user interface was complex and complicated to navigate. During the POC, it was evident that Perception Point could detect and prevent certain malicious emails that Mimecast had missed.
We switched to Perception Point as it has better reviews than other competitors in email security scenarios.
How was the initial setup?
The initial setup of Perception Point, whether deployed on-premises or in the cloud, was straightforward and efficient. The installation and configuration process took approximately an hour, including onboarding and DNS settings. Compared to other email security solutions, it was a quick setup process, requiring minimal time.
What was our ROI?
The product generates a good return on investment.
What other advice do I have?
Some features related to the user interface need improvement. While the pricing for email security alone remains reasonable, their additional offerings for collaboration apps like Teams, Zoom, and other web security vendors might entail a slightly higher cost.
I rate Perception Point Advanced Email Security an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
An easy-to-deploy and highly scalable solution that can analyze and block malicious links embedded inside a document or PDF file
What is most valuable?
Our customers use the solution for email security in a gateway. The solution is used to block malicious items hidden inside a document or PDF file. Perception Point Advanced Email Security could also analyze affected links embedded inside PDF documents.
The solution is also used to block the email gateway. Perception Point Advanced Email Security is similar to IRONSCALES.
What needs improvement?
Perception Point Advanced Email Security should make available more use cases.
What do I think about the stability of the solution?
I rate Perception Point Advanced Email Security a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Perception Point Advanced Email Security a nine out of ten for scalability.
How are customer service and support?
Perception Point Advanced Email Security's technical support is excellent. The solution has 24/7 technical support that you can always contact.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup is very easy. The POC would take or two; it doesn't take long.
What about the implementation team?
Perception Point Advanced Email Security's deployment doesn't take long. It can be done within a week, and sometimes it takes less than a day.
What other advice do I have?
Perception Point Advanced Email Security is deployed on-cloud.
Perception Point Advanced Email Security is a good solution to try. It's easy to deploy, highly scalable, and really granular. It's a solution users can use that will really help the organization.
Overall, I rate Perception Point Advanced Email Security a nine out of ten.