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Reviews from AWS customer

25 AWS reviews

    reviewer2797701

Using cloud-native images has streamlined cluster management but has needed newer package versions

  • January 17, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Amazon Linux is as a base for my EC2 instances, but recently I have been using it almost exclusively as EKS node stock images.

A specific example of how I am using Amazon Linux in one of my projects is that it hosts our Kubernetes nodes that connect to AWS EKS services.

What is most valuable?

The best feature Amazon Linux offers, in my opinion, is the compatibility with AWS cloud and AWS services.

When I mention compatibility with AWS cloud and services, I appreciate how it is connected to AWS System Manager and how it automates registration to EKS.

Amazon Linux has impacted my organization positively by simplifying the workflow where we manage our EKS nodes. It simplifies our workflow because it reduces time; we always know that Amazon Linux AMIs are updated with all security patches and compatible with EKS, so we are able to rely on them.

What needs improvement?

I am not sure how Amazon Linux can be improved, as we are fully satisfied with it, but sometimes we cannot find some modern application packages. I cannot provide examples right now, but I think previously I tried to install a PostgreSQL server into it and I was unable to find the latest version available from the package registry, so I had to compile it myself.

For how long have I used the solution?

I do not remember exactly how long I have been using Amazon Linux, but probably starting in 2018.

What do I think about the stability of the solution?

Amazon Linux is stable in my experience; there were no issues at all with stability.

What do I think about the scalability of the solution?

The scalability of Amazon Linux for my needs is good; it is the same as any Linux distribution.

Which solution did I use previously and why did I switch?

We previously used Ubuntu and kops to deploy Kubernetes clusters, but we switched when Amazon provided the EKS service and AMIs with Amazon Linux that connects to EKS.

Before choosing Amazon Linux, we worked on Ubuntu.

What's my experience with pricing, setup cost, and licensing?

Amazon Linux is free, so we are not purchasing Amazon Linux, but we use AMIs that are published on the Marketplace.

I do not have experience with the pricing of Amazon Linux.

What other advice do I have?

My advice to others looking into using Amazon Linux is to use it if you need it.

I would not add more about the needed improvements, perhaps around package availability or anything else that comes to mind.

My overall review rating for Amazon Linux is 7.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Tolu Aina

Improved service reliability and performance have supported critical workloads but need more feedback loops

  • January 16, 2026
  • Review from a verified AWS customer

What is our primary use case?

A major use case for Amazon Linux is that it powers both web servers and application servers. As a payment company, we majorly use Amazon Linux to deploy our services. Being able to ship those services to our customers means that the performance of the service is critical to our customers, which speaks to service reliability. Service reliability has been one key thing that Amazon Linux has been able to deliver to us as an organization.

What is most valuable?

From the performance perspective, our use case is basically the deployment of services, and using Amazon Linux as the baseline OS has really helped us from the performance perspective compared to our experience with other baseline operating systems we have used in the past.

The boot time and resource usage have improved with Amazon Linux compared to other baseline operating systems we have used in the past. Resource usage is more efficient with Amazon Linux. Faster boot time and efficient resource usage make Amazon Linux perform better for us.

Being able to ship services to our customers efficiently and ensuring service reliability is a key benefit delivered by Amazon Linux.

What needs improvement?

I believe customer feedback and engagement will help improve the product. From my own standpoint for now, nothing comes to mind. We recently moved to Amazon Linux, but it has been efficient for us. Nothing comes to mind at this time.

For how long have I used the solution?

I have been using Amazon Linux for a few years now and it is currently being used at my workplace. We have a couple of services that are being deployed on Amazon Linux.

What do I think about the stability of the solution?

Amazon Linux is stable.

What do I think about the scalability of the solution?

From the scalability perspective, Amazon Linux has been efficient for us. It has been able to handle the traffic load for us.

How are customer service and support?

Customer support generally for AWS has been great, and we have not seen a reason to have any situation with the customer support. On the grand scheme of things, the customer support has been awesome.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

We evaluated and deployed some services on Ubuntu and some other Linux distributions.

How was the initial setup?

Because we set up Amazon Linux on AWS, which I believe is proprietary to the AWS organization, the experience was efficient.

What was our ROI?

We have seen a return on investments with that, and we were able as an organization to save something around $8,000 per month. That was really helpful.

What's my experience with pricing, setup cost, and licensing?

The pricing is not bad, especially with the Graviton instances, the ARM Graviton instances, which has also really helped us in our organization to basically drop our cloud cost.

What other advice do I have?

It has been a great experience with Amazon Linux for us as an organization. My overall review rating for Amazon Linux is 7 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Sayed Basha

Migration project has improved package management and supports smooth cloud operations

  • January 16, 2026
  • Review from a verified AWS customer

What is our primary use case?

I am working with Infosys, and the client is Denmark's Bank, Danske Bank, one of the largest banks in Denmark. I am part of a migration project with the bank servers moving from on-premises to AWS cloud. Amazon Linux was purchased from the Amazon Marketplace, and we have OpenShift, the Red Hat OpenShift container platform. As a migration engineer, I am not entirely certain how partnerships work with Amazon. My organization is large and its structure regarding how they manage their relation with AWS cloud is complex. We are using the service, with the OCP cluster purchased from the marketplace running on AWS and managed by Red Hat.

What is most valuable?

Regarding Amazon Linux, I observe that there is not much difference between Amazon Linux and Red Hat Linux. When I install packages, I notice that Red Hat Linux takes a little more time, and I am uncertain if it is based on the hardware or the security system. The RPM-based package makes it very difficult to install some specific packages in Red Hat Linux, but with Amazon Linux, it is easy to install RPM or DNF packages.

I have been using Amazon Linux for the last one and a half years.

What needs improvement?

Future features for Amazon Linux, like cost-effectiveness, should be improved because any organization, whether small, a startup company, or a large organization, primarily considers cost. Comparing to Ubuntu, an open-source alternative, I think Amazon Linux could benefit from some cost optimization because it costs a little more than Ubuntu in Indian Rupees.

Regarding maintenance for Amazon Linux, sometimes it requires maintenance similar to how Red Hat provides end-to-end support for Red Hat Linux.

Regarding Amazon Linux support, we used to raise tickets for any issues related to it. We connect on chat or interact with AWS engineers for critical issues. With the support system for Amazon Linux, I feel there is a lack compared to Red Hat, which provides a stronger support system.

For how long have I used the solution?

I have overall experience of 6+ years, with six years, nine or ten months as of this January.

What do I think about the stability of the solution?

Regarding the stability of Amazon Linux, we are migrating thousands of servers from on-premises to AWS cloud for Danske Bank. I observed that while patching and updates from Red Hat systems are handled easily, with Amazon Linux we need to take extra care, particularly with legacy systems, since the latest versions work fine without issues.

How are customer service and support?

In my experience with Amazon's technical support, all issues are resolved whenever I connect with their engineers, but the communication levels can be somewhat different, such as a priority system. I would give a score of 8.5 to 9 out of 10.

How would you rate customer service and support?

Positive

How was the initial setup?

From an installation point of view for Amazon Linux, there is nothing difficult as we are using Terraform for deployment purposes. We use the Amazon provided AMI directly and deploy it, just as we do with other Linux flavors such as Ubuntu or Red Hat.

What other advice do I have?

From my personal and system perspective, I have experienced over the last one year that any packages run easily in Amazon Linux, which I would recommend because I am a cloud engineer for AWS cloud for the last six plus years and I am aware of how these things are involved. For Amazon Linux overall, I give it nine out of ten because it executes commands very smoothly, and that is what I appreciate about it. I would rate this review nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2797587

Built secure, self-hosted web and data platforms and now manage production operations confidently

  • January 16, 2026
  • Review from a verified AWS customer

What is our primary use case?

Amazon Linux serves as my primary platform for hosting Nginx web servers and self-hosted Postgres databases. I have also set up HashiCorp Nomad, Consul, Prometheus, and Grafana on Amazon Linux, utilizing a maximum of self-hosted services including all services and APIs as part of DevOps-managed, self-hosted applications.

In a specific project, I used Amazon Linux for these self-hosted services with a tool called Nomad, which is equivalent to Kubernetes. I created a Nomad Consul setup with worker and master-slave nodes specifically on Amazon Linux, where I set up three Nomad servers, three Nomad workers, and Consul as a service mesh. I built an end-to-end use case on Amazon Linux, utilizing Postgres for self-hosting the database connection, which also runs on Amazon Linux.

I have also set up a Key Vault on Amazon Linux, which is a Kubernetes native solution released by the Linux Foundation. It functions as an RBAC authentication layer for application DevOps-level operations. I set up the Key Vault for our application two days ago, and we are using Postgres for it, both running on Amazon Linux, which is performing excellently.

What is most valuable?

Amazon Linux offers many excellent features. Compared to other operating systems, Amazon Linux is quicker and faster than CentOS, Ubuntu, or similar alternatives. Amazon Linux natively supports many AWS features, offers long-term support, and regularly updates security.

Setting up monitoring in AWS through CloudWatch monitoring, log monitoring, or alert monitoring is beneficial due to the clear documentation provided by Amazon. I have set up many things throughout my career using Amazon Linux, and it supports many dependency software and open-source software with free licensing, so there is no need for license purchase or dependencies. It supports all technologies including Nomad, Docker, and Kubernetes, along with many programming languages such as Java and Python with numerous agents available for installation, making it an excellent operating system complemented by strong documentation.

The documentation from Amazon has helped me significantly. When I want to set up something in Key Vault for application-level monitoring, I refer to the clear and well-released documentation from Amazon, which is superior compared to other operating systems. This clarity allows me to set things up quickly and upgrade from staging to production easily.

Amazon Linux has positively impacted my organization through excellent support. The good support provided helps upgrade effortlessly, and security vulnerabilities are professionally fixed quickly while releasing multiple AMIs. I notice this whenever I see an AMI being upgraded within two weeks, which is beneficial for us. Many open-source supported features are available, and the operational efficiency of upgrading to Amazon Linux compared to other operating systems has been significant. We utilize it extensively.

What needs improvement?

Amazon is bringing more upgrades through Amazon Linux 2 and Amazon Linux 2023, and I appreciate that the boot time is fast and upgrades are easy, which represents a positive aspect.

Everything is currently good with Amazon Linux for my needs, and I think Amazon is performing excellently. I have not faced any issues, but if there is any concern regarding the security side, I would appreciate proactive addressing, as we use this in production-level operations. It would be good to have prior knowledge of any potential issues. I am also performing OS hardening while expecting proactive addressing of any third-party vulnerabilities linked to bad software in the repository.

For how long have I used the solution?

I have been working with Amazon Linux from the start of my career, providing six years of experience with Amazon Linux.

What do I think about the stability of the solution?

Amazon Linux is stable, and I find it performing consistently well overall.

What do I think about the scalability of the solution?

The scalability of Amazon Linux is good. If I want to run any launch template or configuration with more scripts, the booting is very fast, allowing quick scalability without any confusion.

How are customer service and support?

Customer support from Amazon is excellent. They provide extensive support for any obstacles we face and for everything we want to accomplish. When I raise a case with AWS, they assist effectively.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have been using Amazon Linux from the start.

Before choosing Amazon Linux, we evaluated other options such as Ubuntu because they also provide support and have a competitive market presence compared to other Linux distributions.

How was the initial setup?

We have not purchased Amazon Linux through the AWS Marketplace since it is offered in the AWS Launchpad itself, and we are using that OS.

What was our ROI?

In terms of money saved, many operating systems impose charges. We save considerable amounts since we do not have to pay for an OS such as Kali Linux. The free license and support mean we save considerable time launching. With Amazon Linux, selecting and launching instances on a public cloud provider means the machine spins up in fewer than ten seconds, making it efficient.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing is quite positive. The pricing is free compared to many other operating systems that charge. I appreciate that there is no license renewal required, and it is a free tier for us, which makes it very convenient. Amazon's straightforward approach on these matters means no additional costs involved, making everything quite comfortable for us.

Which other solutions did I evaluate?

We use AWS, or Amazon Web Services, as our cloud provider.

What other advice do I have?

Regarding specific outcomes or metrics with Amazon Linux, I can first say that production upgrades enhance security. Amazon Linux runs faster compared to other operating systems such as CentOS, Kali Linux, and Ubuntu, making the startup and boot-up script run fast during launch time.

I rate Amazon Linux a nine out of ten. I choose this rating because I am concerned about the repository possibly containing vulnerability packages, though this could happen with any system.

My advice for others looking into using Amazon Linux is to explore the many features available. Several aspects such as Session Manager for public cloud connection and startup scripts are useful. Security-wise, it is also robust, and various software packages are available in the registry. If something is not found, it is easy to install open-source software. Monitoring applications at a custom CloudWatch level is also supported, so I recommend exploring Amazon Linux first since it is free. Overall, I would rate this product a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Tim Robles

Django and Next.js projects have been deployed faster and run reliably for complex web platforms

  • January 15, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Amazon Linux is deploying Django websites, apps, and APIs with Next.js. I handle deployment using Nginx and manage the complete setup for deploying full projects.

A specific example is the Django API backend with a Next.js frontend for the web dashboard at 71lbs.com, where users must log in. The entire project is deployed on Amazon Linux. I manage the integration of new deployments and created a setup using Nginx and the supervisor provided by Amazon Linux.

What is most valuable?

Amazon Linux and Ubuntu are similar but differ in implementation and setup. Both have similar functions and run very well, making Amazon Linux a good option alongside Ubuntu.

These features work well for me, though I am more accustomed to working with Ubuntu. My company uses Amazon Linux because of the initial setup they established. It is working very well and operates very fast with queries and everything on that server, so there are no current problems.

Since using Amazon Linux, I have performed long queries and updated information for the web system. I find that it works very fast and handles large queries for substantial amounts of information effectively.

What needs improvement?

Amazon Linux could be improved by including libraries for supervisor. On Ubuntu, supervisor runs Django services in the background, while Amazon Linux does not have this built-in and requires a different supervisor approach. Documentation or PDF files about well-known solutions for this would be beneficial.

Since Amazon Linux is based on Ubuntu, documentation explaining the differences between Ubuntu and Amazon Linux would be valuable. When I am accustomed to working with Ubuntu and want to use the same functions on Amazon Linux, I would prefer to understand the differences and how to implement features that exist on Ubuntu so I do not become lost in the process or have to search extensively for information.

For how long have I used the solution?

I have been using Amazon Linux for two years.

What do I think about the stability of the solution?

Amazon Linux is stable.

What do I think about the scalability of the solution?

Amazon Linux has good scalability. I remember when we upgraded one server to a different tier, the service upgrade was quick and very effective.

How are customer service and support?

Customer support for Amazon Linux is very good. We experienced an upgrade that took only a few minutes to complete.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used a different solution with a VPS running Ubuntu before, primarily because I had that available and possessed more knowledge about using it, as well as due to cost considerations, since I was not aware of AWS at that time.

How was the initial setup?

I am not certain whether my company purchased Amazon Linux through the AWS Marketplace, as the server is managed by the company, but I believe they are using it from the AWS Marketplace.

I have heard about pricing and consider it good. The setup was somewhat difficult because of a lack of knowledge. I am not certain about the cost and licensing because I was not involved in that part of the process.

What was our ROI?

I do not have information on whether I have seen a return on investment.

Which other solutions did I evaluate?

Before choosing Amazon Linux, I evaluated Google Cloud Platform. My company selected Amazon Linux because they have all their services already working on AWS.

What other advice do I have?

My advice to others looking into using Amazon Linux would be to be conscious about the differences between Amazon Linux and Ubuntu, as they look similar and have similar properties, but they need to have more knowledge for the initial setup, especially for downloading packages and dependencies. I would recommend obtaining more information on that topic.

Before concluding, I would suggest that your platform could provide examples of pricing and examples of which companies work with AWS and which languages they use. Perhaps you could create a list of websites using Django and Next.js as well as those using JavaScript. When I have a new project, I could check if my project will fit on AWS and how the pricing will be structured, because whether I run microservices or a VPS or EC2 server, it would be helpful to know the pricing, features, and everything before purchasing and discovering everything after the project is developed and deployed, with no way to roll back. I give this product a rating of eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2795433

Lightweight platform has accelerated web delivery and supports rapid instance scaling

  • January 15, 2026
  • Review from a verified AWS customer

What is our primary use case?

I currently use Amazon Linux for a web application deployed on AWS on EC2. The web application is built on Amazon EC2, which is the virtual machine infrastructure as a code service, and Amazon Linux is Amazon's Linux distribution built for increased efficiency with use on EC2. I have built my web application on EC2 instances in a managed instance group and Amazon Linux is the distribution that I use due to it being hosted on AWS.

What is most valuable?

I appreciate the fact that Amazon Linux is stripped of unnecessary components, which leads to faster boot times of the EC2 instances. When my web application has to scale, it can do that very quickly because the increased instances in the managed instance group can boot up quicker than if I were using a heavier distribution. The second thing I appreciate is that because it was built by Amazon, it contains pre-installed tooling that I would likely use for the web application or other Amazon applications that I might build. For example, the AWS CLI is already installed on it, along with a Sessions Management Agent and EBS storage drivers.

The combination of features definitely stands out for my day-to-day work. I appreciate the fact that the tooling is already integrated and pre-installed, as it reduces the toil of initial server setup. For a web application where you need that elasticity of instances, maybe scaling up and scaling down, this is really beneficial because they work together seamlessly. Because of the integrated tooling and because the unnecessary components are stripped away, you get faster boot up time and a more efficient service.

It has been positive because Amazon Linux increases the speed of delivery due to the fast boot up times and the integrated tooling. It also helps to be part of our cost reduction strategy as well because with EC2, you can scale the instances up and down. By using Amazon Linux, which is very quick, and EC2, which scales up and down, you can very quickly respond to increased demand of the web application.

What needs improvement?

In terms of improvements, the one thing I would say which I wish Amazon Linux was better at is that sometimes I find that I need to compile my own software because some dependencies are not within Amazon Linux. It is very lightweight, which is beneficial in some regards, but in other regards, if I have to use other tools with it, maybe different network drivers, I would have to compile that myself. If there were different versions of Amazon Linux based on how heavyweight or lightweight you want it to be, that could be quite good and would allow more flexibility and choice.

I would say the only other limitation, which is to be expected, is that Amazon Linux would lock you into using Amazon if you were to use that distribution, because it would be very difficult to port it on GCP, for example. You probably would not want to do that anyway, so you are locking yourself in, but you would have to accept that if you were to actually use this, which maybe you do not have an issue with, but maybe you would.

Because the package ecosystem of Amazon Linux is lighter than some more popular distributions like Ubuntu or Debian, there may be fewer third-party community packages which other users might want to use, but they might find that they are not able to. In my specific use case, I do not have to use too many third-party packages, so it is not much of a problem, but I would imagine that other users might see that as an issue.

For how long have I used the solution?

I have been using Amazon Linux for around a year.

What do I think about the stability of the solution?

Amazon Linux is very stable and is continually maintained by Amazon.

What do I think about the scalability of the solution?

Amazon Linux is highly scalable because it allows for EC2 instances to scale up and down based on what you want, so it is very beneficial.

How are customer service and support?

The customer support for Amazon Linux is great. AWS offers different tiers of support based on how much your cloud spend is and how much you are willing to spend. At the top level, you will get responses from AWS within ten minutes or maybe five minutes, which is world-class service.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Ubuntu on EC2. The reason for switching is because, as this is an AWS-native distribution, I found that it was quite handy that the specific tools that I would want to use were already installed on it. Also, because Amazon Linux is maintained by AWS and they offer support for it as well, that was a factor that drew me to use it.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, because you can scale your instances on how many you want, you have a lot of control over the pricing. With Amazon Linux itself, there is no cost associated with using it, so I would say it is very good from a pricing perspective.

Which other solutions did I evaluate?

I evaluated Ubuntu before choosing Amazon Linux.

What other advice do I have?

In terms of time saved when instances are booting up, you could easily see ten to twenty percent time savings just because Amazon Linux is a lighter distribution, so it would be quicker for your instances to boot up. Using Amazon Linux, you could very easily see maybe a ten to twenty percent speed increase as opposed to using heavier Linux distributions.

I would recommend others to try Amazon Linux if they are going to run their applications on Amazon. If you are looking to run your applications on different clouds, you might want to prioritize a distribution which is more portable so you can more easily use it across different cloud platforms. I would rate Amazon Linux a nine out of ten.


    Karthikeyan Janakiraman

Robust security and data science environments have supported reliable banking analytics

  • January 13, 2026
  • Review from a verified AWS customer

What is our primary use case?

We run EC2 instances on Amazon Linux, and we use Amazon Linux-based Docker images as well, which serve as a container for our data science users. On top of Amazon Linux, we have installed all data science-supported software that they use, including Jupyter Notebook and R.

We also run APIs on top of Amazon Linux. We run Fargate containers which are again based on Amazon Linux. We run FastAPI, and then we host our APIs on top of it, allowing our UIs to connect to this API in the backend.

There are multiple use cases for Amazon Linux. The first thing is installing R and R packages. It is not easy because for R to be installed, you need to solve many dependencies. Most of those dependencies are already available in Amazon Linux. Our organization also does a lot of security settings, given that it is a banking domain, and all those settings are straightforward. There is nothing we cannot do on Amazon Linux. It is easily customizable, and there are many packages available that can be installed on it. The very good thing is the AWS support we get; if there are any issues, we can reach out to the support team, and they will troubleshoot and help us, through which we learn and can resolve issues ourselves next time.

What is most valuable?

It is all about patching for security settings on Amazon Linux. When there is a vulnerability at a given patch level, the patches are readily available, and we can install them on top of what we already have. Regarding the Docker settings, there was a vulnerability recently for which there are already configuration files that we can change to secure it.

Amazon Linux has definitely reduced our costs. If we wanted to run Red Hat, which is very similar to Amazon Linux, we would have to pay more. A lot of products supported on Red Hat are also supported on Amazon Linux, which has been great for us since we were running things on Red Hat in the past both in an on-premise environment and when we migrated to AWS. After Amazon Linux was available, we started using it, and everything is working fine. With respect to efficiency, performance is good; we have not found any performance issues that hinder or impact our applications. Additionally, it gets supported very well on all available AWS services, such as EC2 instances and Fargate, which is very compatible. Given that we are in banking, security is vital for us, and whenever there is a vulnerability, we immediately see patches available to remediate it, which works great for us.

What needs improvement?

Things are working fine overall; there is not anything I could advise as an improvement for Amazon Linux.

If we had to do customization for RStudio, that would be good. Many data science users from other companies might be using RStudio and R, so if there were an AMI out there that had all these packages and products installed by default, that would be beneficial. However, I am not sure how that would work since we pay for RStudio licensing, and I do not know if that could come by default in Amazon Linux.

I choose nine out of ten because it could use a bit more options. For example, an Amazon Linux Docker image that is pre-built with Jupyter Notebook or RStudio would mean less work for us as customers, enabling us to download and get it installed and running as soon as possible.

For how long have I used the solution?

I have been using Amazon Linux since 2019.

What do I think about the stability of the solution?

We evaluated Amazon Linux, and it is very stable. We have been running it since 2019 without complaints.

What do I think about the scalability of the solution?

The scalability of Amazon Linux is very good; we run it on top of scalable EC2 instances, and we do not find any issues there.

How are customer service and support?

Customer support for Amazon Linux is excellent. When we reach out to customer support for any issues, they resolve them promptly. If there is a case pending for a long time, we at least receive an update from support so we know how to proceed.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using Red Hat and CentOS, which was open-source. We switched from Red Hat to CentOS because CentOS was more cost-efficient than Red Hat, but after switching to CentOS, we lacked support; patch availability was slow, and we did not have help with any issues. We switched from CentOS to Amazon Linux, and we got a lot of support, and the patch availability is fast.

What other advice do I have?

The product itself is very good; even if I switch organizations and they are not using Amazon Linux, I will share my experience that Amazon Linux has worked great for us in these use cases. I do not see any issues with the product; it is all good. I rate this product nine out of ten.


    Alfredo Barba

Reliable platform has supported automated migrations and streamlined workflows for diverse workloads

  • December 23, 2025
  • Review from a verified AWS customer

What is our primary use case?

The use cases for this in our company is that we have a customer that internally uses it for several applications, and they are a telecommunications company that has virtual machines and Linux machines for several purposes.

What is most valuable?

In my opinion, the best features of Amazon Linux include the stability and its standard Linux distribution, which in some cases is easier to deploy and manage than the Ubuntu distribution, but I feel comfortable with Ubuntu too.

The rich documentation with Amazon Linux is beneficial for my migration processes; I think that one of the strongest parts is the documentation. AWS has a lot of documents and official documentation, which is pretty good in most cases, even though in some instances, you have to use the documentation for third parties.

It helps with workflow by being pretty useful for automation tasks.

What needs improvement?

Right now, I don't think there are any specific areas to improve in Amazon Linux.

What do I think about the stability of the solution?

I say it's stable because I'm a pretty big fan of the Linux platform in general, so for me, it is the most stable distribution and the most stable operating system, especially since I know that they use the latest kernel.

What do I think about the scalability of the solution?

I say it is also scalable because when AWS starts a project that works with something, they do things in a very good manner; AWS is a very stable distribution.

How are customer service and support?

I rate the support or customer service of Amazon as very good because our customer has a support contract, so they pay a lot of money for access; my team can reach AWS engineers 24/7. It's really good support.

I haven't used a lot of support in the case specifically for Amazon Linux, but the few times I have to request support for that platform, the engineers have been very proficient and they have a lot of knowledge in the platform.

How would you rate customer service and support?

How was the initial setup?

For me, the initial setup is complex, but I don't have sufficient elements to emit a concept in that part.

What other advice do I have?

I use AWS, Azure, and I'm starting to use GCP, Google Cloud Platform.

I have also used ZoomInfo. I have been using the product since its creation. I have not used the ZoomInfo product.

With Amazon, I use AWS in infrastructure, EC2, S3, RDS, etcetera. Mostly infrastructure products, and in Azure, I use virtual machines, VNETs, and SQL Azure, etcetera.

I have used Amazon Linux machines, but in some cases, I deliver Ubuntu servers, but I have used Amazon Linux machines as well.

I use that feature in Amazon Linux, absolutely.

I don't remember if I use the optimized kernel in Amazon Linux because I have used the Linux functions and the Linux functionality per se, but I'm not used to that functionality in AWS.

I don't have so much experience regarding the pricing and licensing of Amazon Linux.

We are partners with Amazon, we are registered partners, and we have several people certified in AWS, but we need to get much more business and pay the subscription to go to the next step in our level of partnership.

I rate this review with an overall rating of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Steven Alila

Rich ecosystem has supported AI development and secure migrations but still needs clearer examples

  • December 08, 2025
  • Review from a verified AWS customer

What is our primary use case?

I have experience with the product. AWS Lambda functions and the S3 bucket are the Amazon products I deal with mostly.

What is most valuable?

I am generally satisfied with Amazon Linux; I appreciate the EC2 instances as well.

The ecosystem of software packages in Amazon Linux has helped us keep up to date with the artificial intelligence trend, where people are using ChatGPT to code, and they are also using Amazon Developer Q to program applications much faster, and then also to meet requirements with the Google Play Store and Apple Store.

The rich documentation of Amazon Linux is beneficial for my migration processes; it is very helpful.

Amazon Linux's security updates have been helpful in general because I have had to be more specific in using the Identity Access Management (IAM) service so that we can have role-based permissions in preference to just keeping it open.

What needs improvement?

Amazon Linux can be improved by having the documentation contain more examples of use cases.

For how long have I used the solution?

I have been working with Amazon Linux for at least five years.

How was the initial setup?

The initial setup was very friendly for me; it was very friendly on Mac. I did not have any severe challenges installing or updating.

What other advice do I have?

I do not use the optimized kernel in Amazon Linux.

I tried a little bit with Alexa services, but considering, it has been a while since I updated the integrated AWS CLI feature in Amazon Linux.

I find the pricing friendly because it is per hour; I use the pay-as-you-go option so that if the application does not have a lot of users, it is cheap. However, when there are many users, the users then pay for the expenses of the application.

There is a need for features including integration with other marketplaces; when you build, launch once, and deploy everywhere, it would be easy to just deploy once if there was that integration. That would be a nice feature to have.

I would recommend Amazon Linux to others. I give this review a rating of 7.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Jagadeesh J

Modern cloud services have improved auto-scaling, reduced costs, and support secure deployment of container-based applications

  • November 28, 2025
  • Review from a verified AWS customer

What is our primary use case?

I switched to a different organization where I am using AWS. We are dealing with EKS and ECS. I work with API Gateways, Amazon Linux, Lambda functions, and S3 storage buckets, among other services. Currently, I am building my own product, which is deployed in AWS services using ECS.

What is most valuable?

ECS is an excellent service because it has auto-scaling and is easy to manage. Since those are Fargate services, the cost is also lower compared to other options.

AWS has a CloudFront service that functions as an API to deploy all the services, which is the main feature I use. Handling services with Terraform is also effective, and AWS provides an SDK to deploy and create infrastructure-level creations.

With respect to scalability, security, and reliability, these services help me significantly. The application we developed is now more stabilized with these services. In terms of service security, there are many constraint security protocols and policies that help me create our own networks, security groups, and inline policies.

What needs improvement?

I have not had exposure to migrations, such as from Azure to AWS or GCP to AWS.

A main concern is that security patches and versions are released continuously. For example, EKS versions increase with updates. Our applications are built on the latest versions, which affects upgrades. We need to make modifications at the system and application coding level, and some packages may become outdated. This is impacted by the need to maintain security, which is the standard they want to uphold.

Amazon stops support for older versions of EKS and other services. While they do provide some time for migration, they should provide at least basic support so that if a product does not need to migrate to new versions, that would be a better approach.

For how long have I used the solution?

Overall, I have been using this for almost six years.

Which solution did I use previously and why did I switch?

Before starting my organization and building my product, I worked as a developer with multi-cloud platforms including Azure, GCP, and AWS, because my organization was building a multi-cloud platform.

What's my experience with pricing, setup cost, and licensing?

I am paying around $300 to $400 per month because I use many services.

Which other solutions did I evaluate?

Azure has more charges than GCP and AWS.

What other advice do I have?

Azure and GCP each present different scenarios. We use Terraform because it is scalable and manageable across all clouds.

I believe AWS could introduce a no-cloud approach where, as a developer and customer, I would not need to see infrastructure creations or infrastructure management. The system should be self-healing adaptively, with auto-patches that apply security patches through AI if required. I am more interested in that direction because AI is expanding and the world is moving faster with AI technology.

In terms of pricing, compared to Azure, AWS is more reasonable because both follow a pay-as-you-go model. However, I feel Amazon follows minimal standards of pricing compared to GCP and Azure.

I rate this review a 9.5 overall.