I have been using Automation Anywhere to automate repetitive tasks across various domains and organizations. We have developed a lot of automations in domains like finance, HR, and supply chains on a daily basis. Basically, we create bots using Automation Anywhere that replicate human actions.

Currently, we are working on a business case involving agents who respond to phone calls, providing order dispatch status. The average call time is five to six minutes. By using AI, we are creating a chatbot so that a customer service agent can input details and quickly provide all the customer-related information. This reduces call times from five minutes to one or two minutes, which is something we are currently working on. We are also exploring AI use cases for things that are not structured or rule-based.

Previously, we were using legacy automation methods. We were using different platforms to automate the system by writing scripts. You get the best value from automation when you automate a process end to end. In a business process, multiple applications might be involved in completing the processes. Automation Anywhere provides better integration with applications. We can integrate multiple applications at the frontend or backend and complete our processes. Previously, we could automate only a few parts because of limitations in supporting various technologies, whereas Automation Anywhere helps to integrate all the applications and automate a process end to end.

I have integrated it with SAP, Salesforce, ServiceNow, Jira, Tableau, and a lot of Microsoft platforms. We have also had integrations with database and mainframe applications. The integration is seamless. They have packages for particular applications. If you want to work with Salesforce, they already have a package for Salesforce. You just have to connect Salesforce with a certain set of details and provide the API details. It is seamless and within a second, you get connected, and data starts to be exchanged with the application.

It saves headcounts, improves customer experiences, and provides time and cost savings. In some projects, millions of dollars are saved annually from a single bot. The response time for certain customer scenarios has also been made efficient.

The way it integrates with subsystems is impressive. When automating business processes, there might be multiple systems in use. Automation Anywhere provides various ways to connect, such as by directly using backend APIs or using the frontend. This is incredibly useful.

They are constantly enhancing its capabilities. They have already included support for GenAI, enabling easy LLM training. You can train LLMs without putting in a lot of effort. You can train a model very easily. If you do the same thing manually from scratch, it will take a lot of time and you also cannot be sure of the accuracy. They are enhancing their capabilities in the field of AI to provide efficiency and accuracy.

It is a low-code/no-code platform. If you have a little bit of technical knowledge, you can easily design a bot. It is a basic part of software development. It is easier if you are aware of a few things such as writing up a logic, loop conditions, etc. Someone having the basic knowledge can easily adapt to this tool. It is quite simple and straightforward with drag-and-drop actions. It also provides information about a particular package or action you are going to use in your automation. If you are not familiar with the technology, you can explore Automation Anywhere University where they provide training. For anyone eager to start with it, it is quite easy.

Automation tools have a lot of dependency on the environment, particularly on machines. Reducing this dependency could increase success. The product has entered the GenAI space, so it is easy to implement. It will keep improving over time. However, making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.

I have been using Automation Anywhere for the last six years.

The stability rating is a nine out of ten. They are improving stability daily. If you had asked me four or five years ago, I would have rated it four or five, but they have significantly improved. Currently, nine is accurate, but there is always room for improvement.

It is being used globally. We are a global team with a presence in six to seven different countries. We have about 10,000 employees. We have business processes in different countries, and everyone is using it. We have implemented 140 to 150 automations, and a lot of people are involved in developing them.

I would rate it an eight out of ten for scalability.

I would rate them a nine out of ten. They have been kind and supportive. Whenever we need help, we can reach out to them, and they help us out.

I have worked with major partners like UiPath and Blue Prism prior to Automation Anywhere. I also worked with UiPath last year.

When comparing them from a developer's perspective, I prefer Automation Anywhere. Its canvas is user-friendly with options to switch between code view and list view, which other tools lack. As a developer comfortable with list view coding, transitioning to UiPath without that feature would require adaptation, whereas transitioning from UiPath to Automation Anywhere is smooth due to the flow view or list view option. Automation Anywhere already provides flow view development, simplifying adaptation. I appreciate this flexibility. I am also working on Power Automate, which is generally flow-based. Automation Anywhere offers convenient switching.

In UiPath, if you want to work with Salesforce, the package will not be there by default. You have to import that package, which is not the case with Automation Anywhere. Importing packages, like for Salesforce, is straightforward, and often available to team members. The best feature is having access to packages imported by team members.

It is straightforward.

When it comes to bot deployment, a bot takes two minutes from one environment to another. Moving code between environments also takes only two minutes. However, there are sanity checks. These checks apply to all tools used in automation. Deploying code takes two minutes. We have automated this process, allowing code transfer from test to production with a single approval click. It is seamless.

Bot maintenance is not a tedious task. Once an update is done, we push that into a test or development to check whether it is impacting our automation. In more than 90% of scenarios, it does not impact. In a few cases, there is some impact with the update.

Before automating a use case, we assess its impact in terms of efficiency, error reduction, and cost savings.

Automation Anywhere has helped achieve around 50% savings in some scenarios. The error rate has been reduced by 80% to 90% in processes. Errors have been successfully eliminated from the process.

In terms of cost, we participated in projects achieving two to three million dollars in annual savings.

If you are a non-technical person, you need to become familiar with basic programming concepts such as conditions, looping, etc. Automation Anywhere is easy to adapt to. The UI is simple. If someone is coming from a different technology and wants to develop something in Automation Anywhere, one or two weeks are enough to get started with it.

We are getting trained on AI, document automation, and the Copilot system at the organization level. We are also exploring a few other business cases for implementing GenAI. We have some unstructured handwritten documents, and we are trying to assess how efficient it would be to automate it and how easily we can create a model for a certain set of documents for extracting the details.

I would surely recommend Automation Anywhere to other users. For business professionals, it automates repetitive tasks and enhances efficiency and cost savings. For technical individuals, it is easy to use and adapt.

I would rate Automation Anywhere a nine out of ten.

We have multiple entities and businesses in our organization, which leads to various use cases. Specifically, there are numerous SAP use cases where we perform automation. Additionally, there are use cases with application automation and document automation.

By implementing Automation Anywhere, we wanted to automate repetitive tasks done on a daily or weekly basis and utilize the time saved for other tasks. We wanted to save time and costs.

It integrates well. We have SAP CRM and browser automations. We also have document automations. We also have API integration.

We have multiple bots running. It saves time. If manual invoice processing in SAP takes two to three hours on a daily basis, a bot can do the same job in half an hour. We are saving more than 70% of the time.

The feature that I currently like is Agentic AI process automation, where we use LLM models to automate our processes. I have heard a lot about it. I am eager to learn more about it and implement it in my organization.

It is very easy to use. You do not require any prior knowledge. Through Automation Anywhere University, you can learn it and implement your use case. A non-technical person can learn it within a month. For a technical person, it is easier to understand the loops, conditions, and workflows. A technical person needs only 10 to 15 days.

One improvement would be to implement a log mechanism within the workflow, similar to other automation tools. Currently, the log mechanism uses a text file. If we want to monitor a process, we need to check manually.

Another improvement would be to facilitate copying code blocks between projects, as currently, it is not possible to copy and paste them either locally or on the web.

I have more than six years of experience as an RPA developer and have used other tools. I have been using Automation Anywhere for the past two years.

It is very stable. I would rate it a ten out of ten for stability.

It is scalable. I would rate it ten out of ten for scalability.

We have about 1,700 automation users. We are a big organization with multiple locations globally. We develop automation for multiple departments and multiple entities.

Their technical support is good. I would rate it an eight out of ten.

I have used UiPath and Automation Anywhere. Both are very good. Automation Anywhere is cost-effective compared to UiPath.

The deployment is fine. It is very easy.

It is completely on the web. We have our own licensing management tool. Anyone who has done internal training can request the license. A dedicated license is generated for you for a few hours or if needed, permanently. We have a dedicated portal for deploying our projects.

The upgrades are also easy. It does not require much maintenance.

We have multiple communities for automation. We have citizen developers and we also have expert developers. To identify the use case, we approach the entities and ask them to identify any mundane, repetitive, or complex task. We have a perfect pipeline for automation use cases. When a use case enters the feasibility check, an expert assesses its feasibility based on multiple parameters. If feasible, we proceed with development, prepare documentation, and design all solution documents. Next, we prepare the architecture, and development commences. After development, we conduct several rounds of UAT. Before deployment, we conduct a pre-delivery check with a dedicated department, ensuring best practices and proper exception and error handling. Once approved, we proceed with deployment.

In our organization, we are the first ones to work closely with the Gen AI and AI topics. We have a few opportunities to use the Gen AI capabilities in automation.

Overall, I would rate Automation Anywhere a nine out of ten.

Our primary functionality is built around screen scraping applications. We collect data from one application and either generate reports or use it to complete a user transaction or a customer transaction. For example, I have automation that handles bill pay. A request comes in, we verify it, and then we execute a bill payment transaction.

When we first started, the motivation was not wanting to be left behind in the latest and greatest opportunity for automating desktop applications that are boring and time-consuming but are still very important for the company's business operations.

We were able to see its benefits immediately during our proof of concept five years ago. We were able to take five users of daily work and reduce it to one user of support work. It was very significant.

Prior to implementation, these processes were done by the business units manually. Post implementation, the solutions are IT-based. As a result, IT now has additional responsibility for the business automation, just supporting the business function. It is one thing to build the software. It is another thing to maintain it and keep it running in production. There is a pretty significant lift or burden on the IT side that was not there during the manual executions.

I like the diversity. Every year, maybe even every six months, new modules are introduced to the program, and module enhancements are added to the toolbox to make automating various applications or situations easier. For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication. Without the ability for these modules to stay in sync and up to date, we would not be able to use them.

On the document automation side, the document learning features are not as robust as one would expect them to be. When I am doing document automation and a document fails due to low confidence in populating a field, it requires manual correction. Automation Anywhere states that if I correct enough documents, over time, the automation tools will learn where those error situations are and automatically fix them. We have not seen that feature work as advertised.

I have been using Automation Anywhere for roughly five years.

We have not had any issues. I am very impressed with its availability.

It scales quite well. I have not found an application that has exhausted the capacity of the system to execute. If we need to handle more transactions, we simply need to add additional bot runners. We currently have three bot runners in production. If we needed five or ten, I could have five or ten in a couple of days.

On a scale of one to ten, I would rank their technical support group a nine.

We have two other solutions in-house other than Automation Anywhere. They are very specific to the tasks they are handling.

It was pretty easy. I took a proof of concept that took nine months to build. Since I could not copy it from the proof of concept environment to our brand-new tenant or control room, we had to reprogram it. The reprogramming and testing took three months. Now, if you put all those numbers together, you probably could say it took us a year to build that first application.

It requires operation execution maintenance by my company and my IT group, but it does not take any Automation Anywhere resources to maintain it now. They maintain it at the cloud level and do a good job.

Two people were involved in the implementation.

The pricing is fair. My company is part of a big organization, so the pricing is very advantageous.

Five years ago, we evaluated four products, and Automation Anywhere emerged as the top choice. It offered the best cloud solution compared to the other vendors or providers. Now, if I took those same four vendors and evaluated them today, I might come up with a different answer. The industry has changed drastically just in the last three or four years, and if we did a reevaluation and could start over, chances are everyone, including Automation Anywhere, is on much better footing today than they were five years ago.

In terms of our AI approach, we are very cautious with AI. We are a Microsoft shop, so we are limiting our AI exposure to an Azure tenant-based AI resource. We are probably building our own LLMs to manage the intelligence or the exposure of intelligence to the AI engine. I do not see us ever using external AI modules.

On a scale of one to ten, I would rate Automation Anywhere a nine.

I have worked on automation for several clients and organizations. In my previous organization, we automated several business processes related to governance. Currently, I am working with Nokia. Here at Nokia, we are performing data reconciliations, including financial data, procurement data, and asset-related data. To achieve this, we fetch data from systems like SAP and custom applications. Instead of manually navigating multiple screens in SAP, we use the RPA Automation tool to handle these activities. We are essentially automating these processes.

We are exploring an automated system that can help our production support system resolve tickets more efficiently. We have the data of or the history of multiple incidents raised in the past two or three years. We would like to utilize this data to resolve new tickets and provide the steps for resolution. When a ticket is there, the automated system can identify the solutions and automatically implement those suggestions to fix the ticket. We have not implemented it yet.

At the moment, we do not have any use cases for Generative AI, but we are looking into it.

Automation Anywhere has helped us with efficiency and accuracy. We cannot achieve the same level of efficiency and accuracy through manual tasks. There are also cost savings. Manually performed tasks are financially demanding.

Automation Anywhere is easy to learn. People who are not technical can also get started with this tool. They can explore and slowly adapt to the tool. They do not need too much expertise, but having technical expertise can be an advantage. Overall, Automation Anywhere is fairly good for non-technical people.

We have integrated SAP and web applications with Automation Anywhere. We have also automated using the APIs. Its integration is good and has improved over time. It is evolving and getting easier for us to integrate with external applications.

We have had a lot of time savings. We have 40 to 50 bots.

The best aspect is the user interface. It is very user-friendly and snappy, responding quickly compared to other available tools. It is easy to learn, and the community support is good for asking questions and getting answers. Training camps are provided by Automation Anywhere. I recently attended the document automation training camp. In 2025, we are going to attend the AI agent training camp. The community and the training around the tool have been beneficial.

In Automation Anywhere, the logging process is manual. We have to manually log each instance where the bot fails or the progress of a task. Automating this through a new feature would help developers simplify their development process. That is my suggestion.

About a year or two ago, debugging was challenging in Automation Anywhere. If you had multiple task bots with a parent task and a child task, there were issues during debugging. Automation Anywhere took the feedback and fixed it in the next releases.

I have been using Automation Anywhere for over five years.

Most of the time, I do not encounter problems with the control room. On a scale of one to ten, I would rate it a nine, but I have had issues with IQ Bot. I would rate IQ Bot's stability an eight out of ten due to some service instability. For example, it sometimes fails to communicate with RabbitMQ. Automation Anywhere's control room is very stable.

It is scalable. Scalability also depends on how we code or develop the bots. We have 45 different use cases, and most of them are multi-bot, so I do not see any issues with the scalability. I would rate it a nine out of ten for scalability.

I would rate it an eight out of ten. Most of the time, when I raise cases for help with the Automation Anywhere vendor, I receive good help at the right time. However, sometimes I receive automated responses, which are not helpful and cause delays. Despite this, I generally get good support, so I can rate customer service an eight out of ten, but there is room for improvement.

I have used Blue Prism and Power Automate as well. In Blue Prism, logging is simple because it is automatic. Automation Anywhere is more snappy and faster in response. It also has inbuilt document automation, whereas Blue Prism does not have the inbuilt OCR capability. Overall, Automation Anywhere is a better solution than Blue Prism.

Power Automate is a very slow tool. If you have to open any flow, it takes a lot of time to load. This issue is not there in Automation Anywhere. It is more capable than Power Automate.

Currently, we have two control rooms. One is an on-prem control room, and the other one is a SaaS or cloud control room. We are using both.

The SaaS option is evidently easier because we do not need to manage servers, issues, or restart services. We prefer SaaS for these reasons.

In terms of maintenance, the platform upgrade from one version to another version is not difficult. We started with version 21 of A360, and we are currently on version 35. Most of the updates in the SaaS environment are automatic and happen during the night hours. Most of the time, we have not seen any issues. They went smoothly, but sometimes, there were some terminations and other issues. If those issues are also taken care of, it will be very smooth.

For the SaaS control room, there is not much maintenance. We are doing maintenance only in terms of the code. In terms of platform, we do not need any maintenance for the SaaS control room. For the on-prem control room, there is a lot of maintenance. Sometimes, the services go down, or the communication between the application and database server has problems.

We have seven to eight developers and three to four production support resources. Building a bot is not an easy process. It is a lengthy process. The duration depends on the use case. It can take from one month to three to four months to develop one automation.

We have a separate platform team that helps us in terms of the platform issues. We have a development team, and we have a production support team. So everyone has their own responsibilities and roles.

We have about 45 use cases deployed in production.

I would definitely recommend Automation Anywhere. I have been using it for the last five years, and it is one of the leading RPA tools in the market.

Their community support is excellent. If we encounter challenges, we can rely on the community for help. There are ample training programs and an Automation Anywhere university to facilitate learning. The solution is reliable.

I would rate Automation Anywhere a nine out of ten. Some features, such as automatic logging, could be improved. It has the potential to become the best tool.

I started with Automation Anywhere version 11, which was the desktop-based version. It was the most initial cloud version. There is also a 2019 cloud version of Automation Anywhere. With some modifications and improvements, 2019 led to A360, which was again a cloud version but an improved form of the 2019 version. A360 is the current and running version of Automation Anywhere.

Most of the problems we've worked to solve have been related to business process automation. We were able to automate email - including replying to email, and capturing data.

We've also used it for website automation. We can do object cloning in PRA terms.

We were able to automate several data systems. We've automated Excel, for example, and various backbones of process systems.

It releases humans from monotonous tasks. Automating helps a lot and gives us the ability to free people for more high-end activities.

Most of the problems we have solved are related to business process automation. Ideally, in RPA, around 80% of the problems are related to business process automation.

Processes and tasks automated compared to a manual approach offers a lot of benefits. Any RPA tool will offer good time savings. When we have to do things manually, if there is a 20 or 30-step process, as a human, we may get confused and redraw information. We make mistakes. All of these things take time. Things can be very data-intensive and this takes time for a human. They need to look it up and validate, et cetera. and there are high chances of error. A human can misread or misunderstand, this could lead to losses. With RPA, we gain time savings, and we can make everything 100% error-free.

To train a non-technical employee, it might take a bit. They need to learn the basic foundations. It might take a month or two if they give time to learning every day.

It helps increase productivity by 20% to 30%.

I can integrate tools with Automation Anywhere. We've done Excel and database automation, web applications, data tables, FTTP tables, et cetera.

Copilot is an area with a lot of scope for improvement. It's the number one thing to improve. It just gives us a structure. It doesn't automate the workflow. This is a major area of improvement. Currently, it's still evolving. The integrations in Automation Anywhere are evolving, and going forward, they could be more beneficial for end-to-end processes. It should not be just an add-on, but it should be very well integrated.

I have been using it for close to four to four and a half years now.

The stability is okay. I would rate it 8.5 out of ten.

I would rate the solution 8.5 out of ten. It is quite scalable.

Power Automate is quite good, and gaining ground. With Automation Anywhere, you can log into the control room and work on it.

The deployment is on the cloud. The process depends on how straightforward it is. It depends on the number of steps. The deployment time doesn't take too long, however, they could improve a bit on the scheduling. It could be a bit more user-friendly if there is a new person coming in and using the solution for the first time.

Deployments tend to take a few days once all the approvals are in place.

The solution does require maintenance. Once you have developed and deployed a bot, there could be many things that may break the bot. We need to maintain them to keep them running as expected.

The ROI may be high. It depends on the process and the number of people involved.

It's not cheap. It's expensive. Power Automate is much cheaper.

I have been running Automation Anywhere since 2017 at Experian. The main use cases for it primarily focus on citizen development. Back then, Power Automate was not mature, and Microsoft did not offer the features that Automation Anywhere provided. We aimed for self-service automation for business units, unlocking citizen development across various company areas, like HR, finance, auto, and health. We implemented it as part of our continuous improvement mindset, akin to our Six Sigma, called the empowered program. When exploring improvement opportunities, automation naturally fits in. We use it for our mailing processes to assist those familiar with macros or scripting. Automation Anywhere has become the preferred tool for seasoned developers, enabling them to build their automation. I report to the Smart Automation CoE, the intelligent automation program at Experian. We govern the technology and train citizens to build their automations.

Nowadays, the tool is unique as it offers various automation capabilities in one platform, which once required different vendors. Even with Automation Anywhere's acquisitions, like FortressIQ, users can directly access features for document automation, process discovery, or RPA. From a technical standpoint and an end-user perspective, the platform is user-friendly and doesn't require complex setups like IDEs, unlike Power Platform. I've also observed changes in processes, as people are now more familiar with interacting with bots. This familiarity changes the way they do business.

As a customer, not just a user, I desire a better understanding of translating traditional RPA into newer features like Copilot and Majentik, leveraging API tasks. We've been running the program for eight years, with team members having their own frameworks. Helping them transition to advanced features is crucial. With over four hundred bots live in Experian, requiring recoding for Copilot involvement would lead to pushback. Automation Anywhere could assist in this transition.

I have been running Automation Anywhere since 2017 in Experian.

It is pretty stable. Especially with SaaS, it is always available and up and running. I can't think of any disruptions in the environment.

My impression links back to the initial point about integrating agentic AI and process automation features. I'm eager for the upcoming summit to see advancements towards scaling the product. Currently, Power Platform already offers seamless GenAI integration. I look forward to Automation Anywhere achieving similar seamless integration for broader-scale automation.

I think that customer service is a question because we didn't have the Orange plan previously. Last year, we gained access to this tier, simplifying case resolution. Previously, resolving issues required navigating through various layers before reaching an architect or expert. Now, support quickly assigns technical resources, improving the experience.

Thank you for that. You mentioned experience with other RPA solutions like Power Automate. We don't own the Power Platform program at Experian, but it's accessible to all employees under the Office 365 licensing. This includes Power Automate flows and Power Apps. It's common for Copilot agents to be utilized, providing full capability and access to these features.

I would say setup is straightforward as long as full access to prerequisites and features is available. We don't have access to spin up databases or servers, relying on different teams, which delays deployment or upgrades. For companies where the COE has full control, setup is straightforward.

Usually, our team involves one or two people as the process is straightforward. We plan maintenance outside business hours and coordinate with groups owning the database or servers. This organizational structure may differ for other companies.

Absolutely, we classify ROI as time saved. It doesn't generate revenue directly, but focuses on unlocking productivity, allowing businesses to concentrate on value-adding activities. Automation Anywhere aids in handling repetitive tasks, contributing to productivity and enhancing customer service, especially when combined with methodologies like Six Sigma.

I don't have visibility on setup costs, but renewal discussions are underway. Currently, costs involve paying a fixed amount for licenses rather than a consumption-based model. This contrasts with other providers like Microsoft, which uses a subscription model.

For instance, Microsoft already has Microsoft Copilot Studio, making them key players in this realm. If someone wants an RP bot connected to CoPilot or GPT, Automation Anywhere requires setup and authentication. In contrast, Microsoft offers seamless connectivity, integrating RPA to GenAI with minimal effort.

Good things aside, on the other hand, what would I like to see improved or enhanced in Automation Anywhere apart from the AI functionality that we discussed previously? I'll give it a seven as they are among the top competitors. Their offering of diverse automation capabilities in one platform is notable, but there are still areas for improvement.

I work for a company, and we mainly automate tasks that we deem necessary, which are often repetitive and mundane. Anything that can be automated to save costs, from the finance and manufacturing perspective, is automated.

We are currently considering how to use it for document automation so that we can read unstructured data, such as invoices, that is a little bit messy and hard for a standard rule-based OCR to understand. We are also looking at an AI solution that could do that for us.

In terms of integration, we use tools like SAP. That is a big one. We have integrated Python scripting a lot. We also use Active Directory.

The advantage of Automation Anywhere is that it automates the mundane jobs that are brainless or take up time out of people's day that they could use to do other tasks. That was the main challenge that we wanted to address by implementing Automation Anywhere. We wanted to free up time in other areas by automating jobs that would make good candidates to do so.

It is built keeping business users in mind. Every single human being who uses a computer uses a UI, so automating those clicks is not a very complicated thing. You are just telling the computer what to do. In that respect, they try to make it as simple as possible to use things like Excel, send emails with Outlook, and automate clicks on a computer. That part is done well.

Allowing business users to trigger the bot means that I do not have to worry about scheduling or triggering the bots. I can just give them the keys to the car and let them do whatever they want to do. It saves time. We spend less time micromanaging and more time developing.

I have heard from people who are using these bots that it is saving them hours every week, every day, or so. They start to see those time savings instantly.

AARI allows business users to trigger the bot, so I do not have to schedule everything. This convenience allows users to utilize it as they need. I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications. AARI is very convenient, and that is their biggest selling point.

I have found that Automation Anywhere is prone to bugs in handling Excel. It breaks and gives vague error messages. I have had a lot of experience with that and learned that it is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break, unfortunately.

I have only been using it for about seven months.

I do not remember having any problems. It usually does not lag or crash. Some packages, like Excel, can behave unpredictably, but I have never had any issues with the application itself.

I do not have much information about scalability. When use cases come, I just build them and move on.

Before Automation Anywhere, I used Power Automate by Microsoft. I prefer Automation Anywhere because it is more robust. It allows us to build more powerful applications. Power Automate was great for small-scale things, but it had its limitations.

It was already deployed when I got here.

In terms of maintenance, the updates happen monthly. I do not have to do anything, but there is some maintenance when users want to get connected to run bots. There is a little bit of upkeep that happens there. Other developers sometimes do not have the necessary permissions. That process is not particularly painstaking. It is usually painless. There are two or three of us involved in the maintenance. We spend very little time on maintenance. It does not happen too often.

In our organization, there is a fairly steep learning curve because we have a very particular framework in terms of the way that we handle our bots and our processes. This is likely not the case with other organizations that do not have a similar framework. We like to break down our bots in a very particular way, and we like to control our bots' inputs with configuration files and use Python scripting to handle a lot of work rather than using Automation Anywhere's packages because it is more effective, but then there is a little bit of a steeper learning curve.

I never had to train somebody who is not technical on how to use Automation Anywhere, but you could teach someone how to make something super simple in 30 minutes, and then give them an hour. You can quickly teach them how to send themselves email reminders or do something similar, so you could get going pretty quickly.

Overall, I would rate Automation Anywhere an eight out of ten. It does what it does well.

I am an assistant professor in a DMI institute in our country. In our institute, we have to manage a lot of invoice billing. I have been using the bots to automate and maintain invoicing in our institute.

We have also been using AI. I have created many projects, such as a virtual assistant, to automate tasks in our institute.

Automation has been playing a significant role in every aspect of our institution. In our institution, it is very difficult to manually manage more than 1,000 people's data. I like the ability to automate and the bot feature in Automation Anywhere.

Previously, we were doing everything manually. We needed a lot of people to do the work manually. We need 20 to 30 people to manage invoice billing every day. With Automation Anywhere, it has become very easy for us to do invoice billing. It has saved us about 80% of the time. We only need 10 people now. Financially, it has helped us a lot because we can manage tasks very easily with few people. The workload has been reduced by using automation.

I like to make use of Co-Pilot with every task because it is very reliable. They have improved it a lot. I like to use it every day and integrate it with my software. A task that takes months can be done in weeks with the help of Co-Pilot. It helps us save time and do other tasks. It saves a lot of time for employees to do or prioritize other tasks.

In terms of integration, some of our staff have been using the integration of Automation Anywhere with Microsoft 365, but I have not integrated it.

The interface is really nice and user-friendly. Anyone can start right away.

I have been using IQ Bot, and its accuracy can be improved. It could be more accurate.

Managing all the bots in the control room can be a difficult task for a large organization. The control room features could be enhanced for better performance.

I have been using Automation Anywhere for around one year in my institute.

At times, I faced some issues with Internet connectivity, even though I had a good Internet connection. This happened at the initial stage, but over the last five to six months, they have improved a lot. Other than that, everything is perfect. I would rate it a nine out of ten for stability.

It is scalable. I would rate it a nine out of ten for scalability.

The automation is used by 60 to 100 people on a regular basis. Around 50 to 100 people use it at intervals. They are not using it regularly in our institute. Overall, there are about 200 to 250 users.

Around 30 to 40 people are involved in maintaining the bots that we have been using. We usually assign them tasks to maintain the bots weekly. It takes a few hours. It is not a big deal.

Support is really good and genuine. I would rate their support a nine out of ten.

We have not used anything other than Automation Anywhere. We were introduced to this by an employee of one of my friends, and we have been using it. We have not used any other solution.

For a non-technical person, it can be a little bit complex, but it gets easier with time. A couple of days are enough to learn and deploy it.

We have five to six people involved in its deployment.

It has helped us save a lot of time and money. It helped us a lot financially.

It is reasonable and affordable. If you consider the tasks that we can get done using this, the pricing is reasonable and affordable.

Overall, it is not very difficult, but initially, it can be a bit difficult to understand how the bot works. Over time, even a non-technical person can manage it. A week or ten days would be enough to learn everything and start using Automation Anywhere.

I would suggest starting small for anyone new to Automation Anywhere. I would also recommend learning and gaining experience from those who are already experienced. Other than that, it is fine. I would definitely recommend Automation Anywhere to everyone.

I would rate Automation Anywhere a solid eight out of ten.