Sign in Agent Mode
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Reviews from AWS customer

35 AWS reviews

External reviews

5,703 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Shikher T.

Dicovering RPA using Automation Anywhere tool.

  • June 17, 2024
  • Review provided by G2

What do you like best about the product?
Based on my experience and knowledge of RPA using Automation Anywhere, I believe that it will significantly impact the future of technology. Its user-friendly UI, low code environment, and seamless integration with other software and inbuilt packages like OCR are attracting new developers to this technology. Additionally, the integration of AI has made RPA more efficient and effective for various applications.
Gather Info-> Analyze -> Automate
What do you dislike about the product?
When copying a command from one subtask to another, if the package version changes, we need to update the package version manually in the subtask where the command is being used. Sometimes, the bot runs well in attended mode but crashes when switched to unattended mode initially.
What problems is the product solving and how is that benefiting you?
The Business problems that Automation Anywhere is solving involve the creation of bots for both small and large workflows. These bots can be deployed simultaneously, increasing initial productivity by 50% and decreasing the workforce required for rerunning processes by 70%. Additionally, scheduling different bots on different machines results in significant time savings. The use of RPA in finance, medical fields, and IT benefits users and businesses, as it eliminates the need for daily manual work. Instead, minor variables in the bot can be adjusted, and the bot can be rerun as needed.


    MarcosRaposo

Seamlessly integrates with our daily applications, providing a valuable human-like interaction that enhances the automation process

  • June 14, 2024
  • Review provided by PeerSpot

What is our primary use case?

In the financial industry, Automation Anywhere helps us streamline tasks by automating processes like invoice entry and employee onboarding, along with many other functions.

Businesses leverage Automation Anywhere to streamline their workflows and minimize operational problems.

How has it helped my organization?

Automation Anywhere has empowered our clients to achieve greater accuracy, enhanced control over their processes, and liberated employee time for more strategic endeavors.

Automation Anywhere is easy to use even for non-technical people once they receive the training.

Automation Anywhere is considered user-friendly, with the learning curve manageable for beginners. The available resources provide a solid foundation for new users to get started.

It seamlessly integrates with our daily applications, providing a valuable human-like interaction that enhances the automation process.

Co-Pilot improves productivity by automating tasks like reviewing purchase requisitions, which previously required multiple people. It also allows individuals to manage workloads that once demanded multiple people, allowing them to focus on more valuable tasks.

Generative AI stands out in automation, especially for crucial tasks like invoice processing, where it can extract information, or for tasks requiring web research, going beyond simple rule-based automation.

Automation Anywhere offers integration with various Large Language Model applications, and for connecting these external systems, utilizing their API is the best approach.

What is most valuable?

Automation Anywhere's document automation, powered by IQ Bots and now enhanced with AI, stands out as a particularly valuable feature. This combination allows for seamless integration of a wider range of document types, streamlining our workflows.

What needs improvement?

Automation Anywhere's current requirement for upfront annual payments limits flexibility for customers. Offering a wider range of payment options, such as monthly installments, would be a welcome improvement.

While Automation Anywhere's current learning materials cater to junior and new users, senior developers require more in-depth content to effectively utilize the platform's full potential.

For how long have I used the solution?

I have been using Automation Anywhere for six years.

How are customer service and support?

Automation Anywhere's technical support has a prompt response time, with Portuguese-speaking representatives in Brazil. For complex issues, they efficiently escalate tickets to a global team of engineers for further assistance.

How would you rate customer service and support?

Positive

What other advice do I have?

I would rate Automation Anywhere ten out of ten.


    Ranjan K.

Automating Workflows with Automation Anywhere

  • June 05, 2024
  • Review provided by G2

What do you like best about the product?
Using Automation Anywhere, we can easily create automated bot of smaller and medium scale workflows or processes which helps in increasing productivity by 50 percent. We can easily integrate A360 with other apps for data extraction, web automation. And the accuracy is efficient upto 75-80 percent.
What do you dislike about the product?
The major disadvantage i faced while using automation anywhere is if due to network issues bot doesn't run or and flow goes in processing so it gives task already running/disconnect the device, it can be ery difficult to solve this issue for new user.
What problems is the product solving and how is that benefiting you?
the biggest problem automation anywhere is solving and benfiting is that, if there repeated task which required lot of manual workforce so by just creating the simple bot so it can perform all the manual task by automation helps in increasing the cost saving by 50% and productivity by 75%. And also we can run the bot in attended and unattended mode, and also bot can be schedule for anytime so not anyone have to sit with it to run everytime.


    Harun Kumar y.

Challenging tool in RPA-AA360

  • May 28, 2024
  • Review provided by G2

What do you like best about the product?
With my 3 years of experience, I can say that , cloud orchestrator, scheduling bots. And AARI
What do you dislike about the product?
They must improve more efficient activities, since some times activities may fail, without reason.
What problems is the product solving and how is that benefiting you?
It will help to automate the repetitive works in the processes like finance- reconciliation, banking, healthcare,

It will help to reduce the manforce, it was more benefitting to companies.


    Suraj_Singh

Designed for situations where humans and bots work together, especially useful when users need to enter specific details during the automation process itself

  • May 14, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Automation Anywhere to automate specific use cases for our clients. The majority of use cases fall under the logistics and finance departments.

Our organization utilizes Automation Anywhere on the Automation Anywhere private cloud infrastructure.

We implemented Automation Anywhere to automate repetitive tasks and save humans time to focus on other tasks.

How has it helped my organization?

Automation Anywhere is easy to use with basic knowledge or training.

The learning curve is easy. We can learn how to use it within one week. There are a lot of courses available for Automation Anywhere.

Automation Anywhere Co-Pilot is designed for situations where humans and bots work together, especially useful when users need to enter specific details during the automation process itself.

It has helped our clients significantly increase their production and has freed up time for employees to work on other tasks.

We have integrated Automation Anywhere with our SQL database.

Adding automation into workflows and APIs is easy.

Automation Anywhere helps save organizations time and money.

What is most valuable?

Automation Anywhere's OCR functionality stands out as the most valuable feature for us, as it allows us to swiftly extract data for repetitive tasks, significantly boosting our efficiency.

What needs improvement?

OCR technology could be more inclusive by offering a wider range of supported languages, as its current selection is limited.

For how long have I used the solution?

I have been using Automation Anywhere for four years.

What do I think about the stability of the solution?

Automation Anywhere is stable.

What do I think about the scalability of the solution?

Automation Anywhere does a good job of providing automation at scale.

The scalability of Automation Anywhere has impacted our ability to expand across more processes.

How are customer service and support?

There was a time when the technical support was not able to provide an exact solution for my query.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

While I've used UiPath, I prefer Automation Anywhere for its user-friendly interface and competitive OCR capabilities. Automation Anywhere's bi-directional flow, allowing both graph and sequence views, offers greater clarity compared to UiPath's linear flow.

How was the initial setup?

The initial deployment is straightforward.

What other advice do I have?

I would rate Automation Anywhere nine out of ten.

Automation Anywhere requires maintenance and updates semi-annually. For an experienced person, it is an easy task.

We have eight people on our team who utilize Automation Anywhere.

I recommend taking advantage of Automation Anywhere's trial version to thoroughly test its capabilities within your specific environment before committing to a full deployment.


    Nadeem Bashir

Easy to learn and use and allows for extensive customization

  • May 13, 2024
  • Review provided by PeerSpot

What is our primary use case?

I basically develop automations and also configure and create new scripts. I do user testing and separate testing as well.

How has it helped my organization?

We use it for legacy applications. We can automate legacy applications well, even with complexity.

What is most valuable?

It's very easy to use. It helps streamline manual processes. Manual work can cost the company a lot of money, but with an automation, work can be just a click of a button. That, and the work is more accurate and happens much faster. Any manual processes can be automated.

While it does use AI, we don't use it too much. We're looking at it. However, it's not something we prioritize.

I like that we can customize almost anything. You can create workflows fairly easily.

Even if users do not have technical skills, they can still use Automation Anywhere. It's not hard to learn.

I did training over one or two weeks. However, I did find some of the training challenging, specifically in areas where I didn't have any background. That said, I'm using it with legacy applications, which makes some things more complex. For most users, it would be very easy to get going.

We did see near immediate results once we started using Automation Anywhere. Within a week or two, once we started testing it, we could see how useful it was.

It's saved us time and money so far. We were able to do reports both before and after running Automation Anywhere and could compare the results and we were able to see that we did actually record savings on both counts.

What needs improvement?

The scripting can be a bit difficult.

For how long have I used the solution?

I've used the solution for the past three years.

What do I think about the stability of the solution?

The stability is very good. That said, it's not 100% stable. Sometimes it does crash.

How are customer service and support?

I've never contacted technical support.

How was the initial setup?

The initial setup was fairly straightforward. Our team did not find it to be difficult. our deployment team was pretty small. We only had four or five people working on it. It was easy to upgrade as well. There is some maintenance needed, including the need to take logs. However, it doesn't take too much time.

What's my experience with pricing, setup cost, and licensing?

The price is a bit higher than other options.

Which other solutions did I evaluate?

We did look at other options; however, we needed something that could handle legacy automation, and Automation Anywhere made the most sense.

What other advice do I have?

I'm a customer and end-user.

I'd rate the solution eight out of ten.

New users should be knowledgeable enough to write scripts, as that's the main issue. However, it's a good solution for automating small processes.


    Shady Mogawer

Significantly boosted both our sales department's performance and our finance department's efficiency by automating time-consuming manual tasks

  • May 13, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use Automation Anywhere to integrate between different systems like CRM and ERP.

We adopted Automation Anywhere to streamline our operations, enabling us to extend service hours while reducing manpower needs and human error, ultimately driving down costs and improving efficiency.

How has it helped my organization?

Before Automation Anywhere, manual processes were time-consuming and error-prone. Now, automation gives us peace of mind with error-free execution, saving us manual time while running 24/7.

AI, specifically through machine learning techniques, will impact data analysis and decision-making.

Automation Anywhere is easy to use, even for business users. It is considered user-friendly, with clear documentation available. However, I've found the most effective way to learn is by observing colleagues who are building new processes, allowing users to see the software in action.

A non-technical person can learn to use Automation Anywhere within two weeks.

Automation Anywhere has significantly boosted both our sales department's performance and our finance department's efficiency by automating time-consuming manual tasks, freeing up employees, and enabling us to complete many processes without human intervention.

Depending on the task, Automation Anywhere has saved us up to 70 percent of our time, directly correlating to cost savings.

We have Google Workspace, Microsoft Excel, ERP, and CRM integrated using Automation Anywhere.

Automation Anywhere's integration with APIs is durable.

What is most valuable?

The most valuable feature of Automation Anywhere is the ease with which it integrates with our existing APIs.

What needs improvement?

Automation Anywhere can be enhanced with additional safeguards during the database-building process to minimize errors.

When dealing with a large number of variables, uploading them directly from an Excel sheet to Automation Anywhere is not supported. In such cases, we have to enter each variable one by one.

For how long have I used the solution?

I have been using Automation Anywhere for almost four years.

What do I think about the stability of the solution?

Automation Anywhere is stable.

What do I think about the scalability of the solution?

We can scale Automation Anywhere by adding more licenses.

How are customer service and support?

The technical support team is not only responsive and helpful, but they also offer a rich library of documentation that provides valuable self-service resources.

How would you rate customer service and support?

Positive

How was the initial setup?

We need to install a client into our machine to use Automation Anywhere.

Implementing Automation Anywhere proved challenging due to platform-specific intricacies. Each platform, like Google Cloud and AWS, requires unique implementation techniques. Fortunately, once these variations are understood, the process becomes streamlined – it only took me two days to grasp it on Google's platform.

What's my experience with pricing, setup cost, and licensing?

Automation Anywhere might have a higher upfront cost than some competitors, but its extensive features and seamless integration with other tools can save organizations money in the long run. This is because they wouldn't need to purchase those capabilities separately.

Which other solutions did I evaluate?

After implementing Automation Anywhere, we explored other options like Microsoft Power Automate and considered UiPath, though I hadn't used it directly. Automation Anywhere provided the smoothest integration with our existing third-party tools.

What other advice do I have?

I would rate Automation Anywhere eight out of ten.

Maintenance is only required for the on-premise version of Automation Anywhere and is performed by a couple of administrators.

Daily, we perform routine bot maintenance for a few minutes, unless a significant problem arises.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Prasanth Selvaraj

Users save time and effort since most integrations come with clear documentation readily available before the standard setup process, ensuring immediate functionality

  • May 13, 2024
  • Review provided by PeerSpot

What is our primary use case?

Automation Anywhere is an RPA tool we use to automate common workflows that interact with various enterprise applications. These workflows can involve tasks like data generation, sending emails, or completing transactions within those enterprise systems.

We implemented Automation Anywhere to automate our workflows and save time.

How has it helped my organization?

In the past, these tasks were handled manually, leading to a lot of repetition. Automation Anywhere has eliminated that burden, making these same tasks much easier and significantly faster to complete.

We implemented AI-based automation that combines documents using intelligent document processing. This involved integrating generative AI to automatically create responses based on the data extracted from the documents. This automation streamlines the process and delivers the desired business output to end users.

Automation Anywhere caters to business users with its user-friendly interface, allowing them to build automation with minimal technical expertise. Our large business user community exemplifies this – after a five-day training program with hands-on exercises, they're empowered to independently develop their own automation within three to four days. This highlights the platform's ease of use from a business user perspective.

To ensure our business users can leverage RPA, we provide training through Automation Anywhere University. This platform offers in-depth coverage of both use cases and technical aspects, along with customized training that helps users directly connect their daily tasks to RPA methods. This blended approach has proven to be very effective.

Non-technical users can overcome the learning curve in four to five days.

While Automation Co-Pilot is a strong solution overall and integrates well with web applications, integrating it with legacy systems may require some effort on our part. However, this effort is typically minimal, taking just a few days to achieve successful integration. We're currently testing Automation Co-Pilot and exploring its potential for AI integration, which reinforces our belief in its overall value.

Based on our POCs, we project that Automation Co-Pilot will add value to our projects.

Automation Co-Pilot helps free up our staff's time on projects.

Automation Anywhere's service and customer support are improving. Their management prioritizes strong relationships with customers, evidenced by frequent collaborative meetings. This focus on customer solutions, along with other efforts, contributes to a clear upward trend in their overall support effectiveness. They've been a valuable asset to our organization.

Generative AI has the potential to revolutionize how we implement automation. Our organization sees a significant opportunity to leverage generative AI within the Automation Anywhere landscape. As a bot-focused organization, we have achieved a 30 percent automation feasibility rate. By combining automation with AI, we can achieve a 70 percent rate. This represents the kind of scalability we envision for our organization.

Our organization is expanding its use of Automation Anywhere. We have two main approaches: governance is handled through a dedicated platform integrated with Automation Anywhere, while bot deployment utilizes a separate web platform built with XTML or Java that interacts with Automation Anywhere for bot execution and deployment.

Integrating automation and APIs with Automation Anywhere streamlines workflows significantly. Users save time and effort since most integrations come with clear documentation readily available before the standard setup process, ensuring immediate functionality. Automation Anywhere's documentation serves as the primary resource for all integrations, and users can find most information there. For any remaining questions, support channels are readily available for further assistance.

Automation Anywhere has significantly reduced our operational costs and freed up employee time. With thousands of automated processes running on our platform, we're saving thousands of hours of work every month.

What is most valuable?

Automation Anywhere offers a complete suite of development tools to empower developers for various enterprise automation needs. These tools include packages specifically designed for SAP integrations and other commonly used enterprise applications, making them highly efficient for building automation across different use cases within large organizations. Additionally, the web-based nature of the platform adds further value by enabling easy access and collaboration.

What needs improvement?

Automation Anywhere risks falling behind by focusing solely on Robotic Process Automation when competitors offer more versatile and adaptable solutions that integrate AI for a more intelligent automation experience.

For how long have I used the solution?

I have been using Automation Anywhere for three years.

What do I think about the stability of the solution?

Automation Anywhere offers a 99 percent uptime, ensuring a reliable and stable platform for its users.

What do I think about the scalability of the solution?

Automation Anywhere is capable of automation at scale.

How are customer service and support?

The technical support team is knowledgeable and efficient, readily guiding users toward automated solutions. While some complex issues may require additional data validation, they consistently deliver resolutions within established timeframes.

How would you rate customer service and support?

Positive

How was the initial setup?

Getting started is easy - the initial deployment follows standard procedures and can be completed in as little as two days for a simple use case. Complex setups may take up to a month, and the number of personnel required varies from two to ten people depending on the specific needs of each project.

What's my experience with pricing, setup cost, and licensing?

Automation Anywhere falls within a mid-range price point when compared to other RPA tools on the market.

Which other solutions did I evaluate?

After considering UiPath, Microsoft Power Automate, and Automation Anywhere, we chose Automation Anywhere due to its ability to handle growth in our automation needs and its strong data security measures.

What other advice do I have?

I would rate Automation Anywhere nine out of ten.

Upgrading Automation Anywhere can be challenging, especially when migrating from a client-server architecture to Microsoft's. However, within the Microsoft architecture itself, upgrades are significantly smoother and can be completed within a four to five-hour downtime window.

While Automation Anywhere itself doesn't require application-specific maintenance, we still need to perform regular maintenance on the server it's running on. One person is enough for the maintenance.

The time to maintain bots varies depending on their purpose but typically ranges from one to four days on average.

Automation Anywhere is best suited for enterprise-level deployments due to its robust features. However, for smaller-scale needs, other options might be more efficient. If you're dealing with a large organization, Automation Anywhere is a strong choice. I recommend trying it to experience its microservice architecture, which allows for scalability and agility, as well as its integrated AI capabilities. These features provide a powerful and user-friendly platform for automating tasks.


    Jaleel Shaik

The copilot helps our workers save time and focus on more important work

  • May 09, 2024
  • Review provided by PeerSpot

What is our primary use case?

I'm a developer supporting my clients with Automation Anywhere. I work at McKarthy Labs. We use Automation Anywhere to provide automated processing to our clients. For example, we might get paid to do automated invoice processing. The bot can extract all the information, complaints, or remarks in that invoice. All of these details will go into an Excel spreadsheet.

Any repetitive, rule-based task will be appropriate for Automation Anywhere, but a judgment-based task will require some AI to implement. For example, if a user needs to send an email once an invoice is ready, we can check automatically to determine when the invoice is available in the appropriate folder and send the email to the user.

The developer gathers the requirements, and we prepare our business equipment once approved or assigned. First, we will see which applications are being used and how they could be automated. For example, we might need to automate logging into a Gmail account multiple times. We'll create it in three phases: 30 percent, 30 percent, and 40 percent. The process can be completed in about a week. Sometimes, it may take longer due to data scalability issues or some required changes in the back end. Some minor changes in the domain may take a little more time.

How has it helped my organization?

Since we started using Automation, we have automated more and more tasks. We are gradually expanding the capacity. It has helped them save time and money. The automation copilot has helped our workers save time, freeing them up for other work. I have a co-pilot based on SQL database connectivity. It pulls the required information tables. Automation Anywhere's AI is excellent for automating any process.

What is most valuable?

It's easy for non-technical users to work with Automation Anywhere. There are many options and methods they can use if they want to run a bot. The Automation Copilot is helpful. It will automatically give you all the solutions your bot requires. It's like a dictionary.

What needs improvement?

The integration is not always seamless. Sometimes, it takes a while to get everything to communicate and be ready to go into production.

For how long have I used the solution?

I have used Automation Anywhere for five years.

What do I think about the scalability of the solution?

I rate Automation Anywhere eight out of 10 for scalability.

How are customer service and support?

I rate Automation Anywhere support 10 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used UiPath and Power Automate. It depends on the client's requirements. We use Automation Anywhere if the clients prefer that.

What's my experience with pricing, setup cost, and licensing?

Automation Anywhere is a little expensive, but it's a good value. I've seen many companies use Power Automate, and the subscription is very low.

What other advice do I have?

I rate Automation Anywhere eight out of 10.


    Chinmaya A.

Me experience at Automation and liquid hanling in biotechnology research

  • May 04, 2024
  • Review provided by G2

What do you like best about the product?
I used Automation in Drug discovery industry and the most important i would like is it is used for
1. Highthroughout screening of sample screening
2. Avoid the Error in the experiment
3. Accuracy of the data
4. quality is excellent
What do you dislike about the product?
Some time sensor part is not working will damage the inside spare parts of teh instrument and also cause the damage for the user hands
What problems is the product solving and how is that benefiting you?
Increases the Throughput: quickly completes the experiment in laboratory, increases the productivity
quickly submit the data and avoid the human error.