I use it for various IT operations.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,719 reviews
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Significantly enhances our organization's efficiency, workflow, and connectivity
What is our primary use case?
How has it helped my organization?
Automation Anywhere has significantly improved our organization's efficiency. Across various processes, we have achieved a 90% time savings for each use case, making our workflow much more streamlined and productive.
We used to do things manually, which took a lot of time. Now, with Automation Anywhere, most things are automated, making things faster and better. Sometimes we still need to do things manually, but overall, it has made our work much easier and less prone to mistakes.
What needs improvement?
To improve Automation Anywhere for the next release, standardization is key. The application should work universally across servers and desktops, without limitations on licenses tied to specific virtual machines. Currently, the one-to-one bot and VM dependency pose restrictions, and a more flexible licensing system would enhance its usability. Additionally, for business users without technical skills, using Automation Anywhere can be challenging. While it is easy to develop automation, deploying and running them requires some technical knowledge. Training is essential to navigate the platform effectively.
Upgrading Automation Anywhere can be challenging. Communication about upgrades is lacking, and an auto-upgrade feature or at least notifications would be beneficial. Currently, there is no automatic check for the latest version, and improvement is needed in providing information to users about updates.
For how long have I used the solution?
I have been working with Automation Anywhere for a year and a half.
What do I think about the stability of the solution?
It is a stable solution. I would rate the stability as an eight out of ten.
What do I think about the scalability of the solution?
Automation Anywhere can provide automation at a large scale, but the effectiveness depends on the complexity of the processes, which is common for any ERP system.
How are customer service and support?
I would rate the technical support as an eight out of ten.
How was the initial setup?
The deployment process is fairly straightforward. Deployment of Automation Anywhere typically requires just one person. If you are familiar with the entire workflow, one person can manage the deployment effectively. Maintenance for Automation Anywhere is minimal. However, due to recent use, aspects like patching and version upgrades are not entirely clear, and occasional manual intervention is needed for tasks like access management.
What's my experience with pricing, setup cost, and licensing?
The price for Automation Anywhere is reasonable compared to others, but there are some feature limitations. Specifically, the ability of one bot to support multiple VMs is an issue, distinguishing it from some other solutions.
What other advice do I have?
In our organization, I see great opportunities to operationalize AI, particularly in the realm of monitoring. Whether it is through comprehensive monitoring tools or leveraging Python for data analysis, there is potential to enhance our operations.
Assessing the learning curve for Automation Anywhere, it takes around a month for non-technical employees to become proficient. While an expert developer might grasp it quicker, providing training is essential for non-technical users to effectively learn and use Automation Anywhere.
Our organization is focused on expanding automation and AI use cases, continually adding more features. Additionally, there is an interest in exploring generative AI to enhance our capabilities further.
We have integrated Automation Anywhere with various solutions, including ITSM, a centralized portal, and several third-party applications.
Integrating Automation Anywhere into our workflows, APIs, and business applications is effective, but it is crucial to ensure a secure network.
Automation Anywhere has been a time and cost-saver for us. Achieving a 90% cost reduction in tasks is a significant boost to resource efficiency and overall cost-effectiveness.
We use Automation Anywhere across multiple departments, but it operates within the same environment and infrastructure, given its public nature.
My advice for those using Automation Anywhere is to start with a less complex use case. It is a good platform overall, but beginning with simpler tasks will help ease into the automation process. Overall, I would rate the solution as a seven out of ten.
RPA Developer - Bot Developer - Citizen Developer
What do you like best about the product?
Automation Anywhere has become an integral part of our digital transformation journey. Its powerful automation capabilities, user-friendly design, and commitment to innovation have significantly improved our operational efficiency.
What do you dislike about the product?
The available documentation and support resources mitigate this challenge.
What problems is the product solving and how is that benefiting you?
I have one chalange to automate pdf documents from email which that I can recived. I want to extract some of infomation from pdf and enter into SAP.
AA can help me to processing Document automation from AA tool with so much of advance RPA tool. So that is solving the problem with DA.
AA can help me to processing Document automation from AA tool with so much of advance RPA tool. So that is solving the problem with DA.
Integrates well and saves time and money
What is our primary use case?
We sell Automation Anywhere to customers who want to automate their processes within the hospitality industry.
Our customers can deploy Automation Anywhere both on-premises and in the cloud.
How has it helped my organization?
It is easy to learn and use Automation Anywhere.
Learning to automate using the solution for simple processes in HR and IT is easy. For areas such as finance, the training takes a few months and requires a technical person to train the team.
Integrating with co-pilot is straightforward when using SAP, Oracle, Microsoft, or other international systems. However, challenges arise when integrating with in-house systems.
Co-pilot helps increase productivity for our customers.
We often integrate SAP, Oracle, and Microsoft with Automation Anywhere. There are no issues with the integrations as long as we configure everything properly.
Automation Anywhere enables our customers to achieve savings of over 60 percent in time and money. While employees may take breaks and vacations, their automated processes continue to operate seamlessly without interruption, ensuring a consistent flow of work.
What is most valuable?
The ability to automate renewals of government licenses four times a year is valuable.
What needs improvement?
The marketing for Automation Anywhere has room for improvement.
For how long have I used the solution?
I have been using Automation Anywhere for three years.
What do I think about the scalability of the solution?
Automation Anywhere can provide automation to scale as long as the organization has the budget for it.
How are customer service and support?
The technical support is great.
Which solution did I use previously and why did I switch?
I use both UiPath and Automation Anywhere. UiPath has a more aggressive marketing strategy and a larger market share. However, our banking, insurance, and high-level customers prefer Automation Anywhere over UiPath.
How was the initial setup?
The deployment time depends on the number of processes being automated.
What's my experience with pricing, setup cost, and licensing?
Despite being less expensive than UiPath, Automation Anywhere remains cost-prohibitive for many small and medium-sized businesses.
What other advice do I have?
I would rate Automation Anywhere nine out of ten.
Our customers are all enterprise-level.
Automation Anywhere does not require ongoing maintenance and offers 24/7 support if any issue arises.
Automation Anywhere. Go be Great!
What do you like best about the product?
Automation Anywhere Is one of the best RPA tool in the market. It has provide very ease to develop and maintains bots. Ueser interface is also very friendly, specially script mode.
What do you dislike about the product?
nothing as such , but sometimes Frequent updates and controlroom disconnection .
What problems is the product solving and how is that benefiting you?
AA tool helps us to build and take care of business processess. We can track our bots progress as well to see whats happening at the run time and post completion.
RPA Consultant at MSL
What do you like best about the product?
Automation Anywhere stands out as an application with a user-friendly drag-and-drop interface, empowering users with minimal coding skills to effortlessly create business processes. The platform's outstanding customer support serves as a valuable resource for users to overcome any obstacles. With a suite of features facilitating the easy implementation of diverse logics, Automation Anywhere ensures a smooth integration process. Beyond simplicity, the platform encourages frequent use, allowing users to regularly employ and optimize their business processes. Its commitment to ease of use and efficiency makes Automation Anywhere a reliable solution for organizations seeking both seamless integration and high-frequency utilization of automated processes.
What do you dislike about the product?
Pdf to text converter is very good but in some cases it dont convert the entire pdf perfectly so it can be better in future.
What problems is the product solving and how is that benefiting you?
Initially facing issues with document automation for extraction, I encountered difficulties. However, upon the support team's suggestion to utilize VBScript, I successfully overcame the challenges, enabling effective data extraction.
Automation anywhere is good to automate any task which is not required human intervention
What do you like best about the product?
Easy to learn and automate any process with logic, document automation IQ bot and aari process is good thing while doing automation makes process smother and faster
What do you dislike about the product?
Collection package should have more actions like delete empty rows and WLM also should have some more actions into it and needs to understandable
What problems is the product solving and how is that benefiting you?
Time saving and cost savings it's automating task and run it quickly that human intiative takes time
RPA Consultant at mittalsoftwarelabs
What do you like best about the product?
Automation anywhere is a perfect tool for automating any task easily. It can be easily implemented anywhere and has lots of features with great integration with any computer application. Also, they have great customer support.
What do you dislike about the product?
In Windows, it works fine, but for Mac, they don't give any Product.
What problems is the product solving and how is that benefiting you?
I am trying to install automation anywhere in Mac OS, but I face some difficulty in installing its exe file. I reached out to support, and they provided a great solution for me, by which I am able to run the bot on Mac.
RPA
What do you like best about the product?
RPA offers improved services to processes that have a high probability of human error, thereby increasing accuracy.
What do you dislike about the product?
If the processes are complex and involve a high level of decision-making or cognitive tasks, RPA may not be suitable. It is limited to tasks that can be explicitly defined and automated.
What problems is the product solving and how is that benefiting you?
After implementing rpa if it generates any error than it make difficult to find that error
RPA Developer
What do you like best about the product?
It is easy to use very nice tool accurate time saving
What do you dislike about the product?
Some time Schedule not working need to re schedule
What problems is the product solving and how is that benefiting you?
Sometimes, I need to verify what was the document type I received in email but by using AA Intelligent Document processing it's very easy and accurate to use.
Automation Anywhere 360 is my first automation tool. It is very easy and futuristic tool.
What do you like best about the product?
The interface is very easy and lots of packages are available in this tool. It is very easy to implement and integrate with the system. Bot development and monitoring are easy. Also, they have a bot store for already developed bots.
Customer support is also very fast and the latest feature "Open Chat" is very useful for me.
I daily use AA360 and
Customer support is also very fast and the latest feature "Open Chat" is very useful for me.
I daily use AA360 and
What do you dislike about the product?
Sometimes the recorder and the OCR do not give the desired output. The quality of image recognition should be better.
What problems is the product solving and how is that benefiting you?
It is reducing the human efforts and time. Also, the repeating and boring tasks that are done daily then we can automate them easy if they are rule based.
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