I use Automation Anywhere to automate processes for other businesses.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,697 reviews
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Automate complex and monotonous processes with Automation Anywhere bots.
What do you like best about the product?
The tools for creating fully customizable automatic bots are one of my favorites. I love being able to use the drag-and-drop tool. Using the performance dashboard control structure, you will be able to automate all your work by department in the cloud. Ability to generate very comprehensive custom reports. In the financial area, it stands out over others. I have even created custom invoices that I integrate seamlessly with emails to be sent to clients. The dedicated mobile application has an easy-to-access interface and simple-to-apply codes, making it perfect for financial market strategies. Repetitive actions are things of the past, and with this software, we save time on dedicated services.
What do you dislike about the product?
The platform is very well structured but may present errors; perhaps when automating complex processes with very slow loading, some command areas need to be updated. I would like more functions for integration with Python. When you want to work with robust applications, the program can become very complicated to understand with multiple inputs, not suitable for any beginner in the area.
What problems is the product solving and how is that benefiting you?
In our company, we perform repetitive tasks such as sending emails, managing and automating invoices, and providing financial services. Thanks to Automation Anywhere, we have been able to automate all this workflow using bots as powerful tools for our company. By integrating with Datacap and IBM products, we have achieved great efficiency by being able to export images and documents in a very simple way with the drag-and-drop tool. It is explicitly useful for data and document extraction; say goodbye to manual operations.
Has a small learning curve, can speed up processes, and reduce workloads
What is our primary use case?
How has it helped my organization?
Automation Anywhere is user-friendly for individuals with a technical background and can also be utilized by those without specific knowledge.
The learning curve for Automation Anywhere is easy. The steps are nicely designed and of high quality, making it easy for users to learn.
Automation Anywhere has helped our customers' organizations speed up their processes and reduce the workload for their staff.
It offers automation at scale, enabling our customers to accomplish their objectives.
Integrating RPA bots, APIs, business applications, and documents is easily achievable with Automation Anywhere.
Automation Anywhere has helped to increase automation consumption.
What needs improvement?
The dashboard has room for improvement.
For how long have I used the solution?
I have been using Automation Anywhere for one and a half years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
Automation Anywhere is scalable.
How are customer service and support?
The technical support has been helpful, and we have not experienced any delays.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Power Automate before switching to Automation Anywhere as per the client's request.
How was the initial setup?
The initial setup is straightforward and takes one or two days to deploy.
What was our ROI?
I believe our clients do see a return on investment because they continue to use the solution for their automation needs.
What's my experience with pricing, setup cost, and licensing?
I think the pricing is reasonable, but clients often perceive it as expensive. This perception might change once we see the benefits, understand the full process, and realize what is required to achieve our goals.
What other advice do I have?
I give Automation Anywhere an eight out of ten. Power Automate has better cloud flows.
For those who prefer API integration over robotic process automation, I would use an API if it's more logical to do so. It all depends on the situation. If I need to fill some Excel documents, I will use bots; and if I need to display that data on a web page, I will use APIs if available.
Automate anywhere for troublesome and repetitive processes
What do you like best about the product?
I like how easy it is to use and the free comunity eddition that is available to anyone is great and I love its automation features, drag and drop makes it totally cost effective RPA for any business that wants to automate tasks.
What do you dislike about the product?
For now its a great software that doesnt cause dislike so I wont say anything here.
What problems is the product solving and how is that benefiting you?
Automation of email, Excel and everything related to business and operational processes. This technology adapted very well to our automation needs, so I can say that it benefits us a lot.
AA excellent software so that all tasks are automated
What do you like best about the product?
AA is an amazing software that can be easily used to cover all the repetitive tasks needs of the business. I like running bot for different data sets and it offers error testing capability and its interface is intuitive.
What do you dislike about the product?
I would like it to be more comfortable when executing the bots.
What problems is the product solving and how is that benefiting you?
Since we use AA we notice an improvement in the workflow and we save a lot of time and effort because we automate most of the tasks that are too many and repetitive is what this RPA does.
Helps to automate a lot of processes, but should work consistently with web applications
What is our primary use case?
We have automated some data entry scenarios. We also have automation for system monitoring. It is being used for data entry, system monitoring, and data exchange with other systems.
How has it helped my organization?
We found a lot of processes to automate. We currently have about 80 processes that we have automated.
Automation Anywhere has helped our organization increase its automation consumption, but we are a little short of RPA developers. We are acquiring new talent and new resources for that group, and we are on the right path. We have a lot of work.
What is most valuable?
Workbench, which is a development tool, is very friendly. It is complete. Compared to Power Automate, Automation Anywhere is much more comprehensive and easy to understand.
We use APIs for some bots. It is not too common, but we use APIs in some processes. The integration at the moment is easy.
What needs improvement?
We work with version 11, and we have some problems with some applications. Automation Anywhere's software does not recognize them properly. The recognition of web applications is not good. The software does not consistently recognize all the controls and objects. We are in the process of migrating to a new version. We are migrating to Automation Anywhere 360, and I hope that in the latest version, the recognition model can be better. On the Internet and various forums, many people say that Automation Anywhere 360 appears to be much better, but we have not implemented it yet. I hope it is better and consistent. The main problem is consistency. If I make a bot today and tomorrow if the application changes, the bot stops working.
Similarly, in terms of the ability to provide automation at scale, the new version is more focused on that. The version that we have is not that capable. The development is not too easy. We need to put in too much effort, but Automation 360 appears to be easier. Development takes less time.
Automation Anywhere is a technical application. It is not so easy for a regular user. It requires technical knowledge. The new version is more user-friendly from an ease-of-use perspective.
For how long have I used the solution?
I have been using this solution for three to four years.
How are customer service and support?
I would rate their technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We are still using Power Automate, but we are not using their RPA model. We only use Power Automate for other automations. When we chose our RPA tool, Microsoft had not released the RPA tool for Power Automate. Microsoft released it a year or two years later.
What was our ROI?
We have some processes to analyze the ROI, but right now, we are not focusing on knowing that information. Our main need is automation. ROI is important, but it is not critical at the moment. We are still automating projects in the company.
What's my experience with pricing, setup cost, and licensing?
It is expensive. I would rate Automation Anywhere an eight out of ten in terms of pricing.
They bill for every IQ bot that you have. We do not use IQ Bot, but we have a license, and they bill for every thousand pages.
Which other solutions did I evaluate?
We evaluated one or two other options, but I was not a part of the evaluation.
We did a little bit of research, and we found that Automation Anywhere was recommended at that time. It had better reviews on the Gartner website, so we decided to go with it.
What other advice do I have?
It takes about three to four months to learn it. Some of the things are easy, but because we are trying to do automations, we need to make sure that we understand the application properly. We need to know how it works internally in the structure of the code because sometimes, we make a programming change that works today but stops working tomorrow. That is because the application can change, so we need to understand how the controls work between the changes and have the logic that allows a bot to run smoothly irrespective of the application changes. It is challenging to analyze the changes in the application and find a way to program the bot to recognize the changes.
To someone who wants to use API integration instead of an RPA solution, I would say that API integration is more recommended, but sometimes there are issues with this type of integration, so we have to finish the project in Automation Anywhere. The first option that we always try is to create our own integration between the systems with APIs. The RPA tool is the last option for integration.
In terms of maintenance, we need to install the updates or patches. Our infrastructure team is in charge of that. We have technicians to install patches. We have people with different roles. They are technical leaders or system administrators. We also have an information security team, and we have a network team, as well as an operating system team. Every department makes a little contribution to the whole environment.
For managing the bots, we have only three people. Maintenance of bots is different because we have bots scheduled all day, so we still need to monitor them on a daily basis, but the update process is monthly. We verify what is pending. Overall, the maintenance takes about eight hours a month.
I would rate Automation Anywhere a seven out of ten.
Perfect RPA for all the repetitive tasks that exist on a day-to-day basis
What do you like best about the product?
I like AA because it is a tool that helps us automate repetitive processes in a shot time. It has been a very good tool because it offers a community version and you dont have to be entering codes or being an expert because its low-code.
What do you dislike about the product?
Automating some processes can be awkward or incomprhensible at times.
What problems is the product solving and how is that benefiting you?
I solved problems in tiring and repetitive manual jobs because with this RPA solution there is no need to do the tasks manaually and it is very useful for process automation and data extraction.
RPA easy for anyone to use because it is low code
What do you like best about the product?
I like this RPA solution for mundane and repetitive processes, this tool is important for our team to end the repetitive and improve workflow. I like the look of the interface and that its easy to create your first bot and get it up and running.
What do you dislike about the product?
AA has not shown anything negative so far, wich is why I support this great RPA.
What problems is the product solving and how is that benefiting you?
Since using it it works great, fixing workflow issues, reducing errors when working wiht the bot, autoamting most of the tedious and manual processes, saving a lot of time and fixing invoice issues.
A fast solution with good a licensing cost, but the UI and stability can be better
How has it helped my organization?
It helps to free up our staff to work on value-add projects. It has saved their effort. With the automation of their project, a task that would have previously taken ten hours can now be done within four hours. We can then have them on other projects where more resources are required. They can utilize that time.
Automation Anywhere has helped our organization increase its automation consumption. In the last three years, we have used Automation Anywhere excessively, and in terms of cost, we have saved up to 50,000 to 60,000 dollars in three years.
What is most valuable?
I have used Automation Anywhere, UiPath, and Blue Prism. The licensing cost of Automation Anywhere is better than UiPath and Blue Prism.
Features such as MetaBot and IQ Bot are very advanced and capable as compared to reading PDFs using OCR.
What needs improvement?
It is very easy for me to use, but for non-technical users, Automation Anywhere is a little bit challenging. If you have previously worked with any other tool, such as Blue Prism, it is a little bit difficult to understand because the nomenclature and terminologies are a little bit tricky. After you have hands-on experience with it for six to seven months, it is quite easy to understand.
Automation Anywhere's UI is difficult. Its user interface can be improved.
They can improve their community so that if any help is required or if we face any issues, we can easily go there and get the help needed. In the case of both UiPath and Blue Prism, the community is very good. Everything is mentioned in the community. We just need to type a keyword, and we get the solution we need. It would be great if Automation Anywhere could improve their community.
In terms of additional features, there could be support for the cloud-based technology so that, similar to Orchestrator, we can use the control center from the cloud. It should be on-premises because a lot of financial institutes use automation, and they cannot upload their data or transfer their data to a third-party cloud. It would be good if they could host the system on the organization's premises.
For how long have I used the solution?
I have been using this solution for the last five to six years. I am not using its latest version.
What do I think about the stability of the solution?
It is not as stable as UiPath and Blue Prism. There are some software crashes.
What do I think about the scalability of the solution?
It is scalable but they need to enhance their product so that when any huge load of data comes, it does not crash. If we have to work on a million records of Excel data, it would crash.
How are customer service and support?
They have a support channel where we can raise our concerns. If we cannot understand something or we do not have a solution for something, we can raise our concerns and requests in their support channel, and they provide the response or solution. We just need to create a ticket. I would rate their support an eight out of ten. Their support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have been working in the automation field for the last 11 years. I started my journey with Automation Anywhere, version 10.7. After that, I started working with UiPath and Blue Prism. I work with all three RPA solutions. I am an expert in all these three solutions, and I am also certified in these three solutions.
We utilize a solution as per the requirement or process. UiPath and Blue Prism are easier to learn than Automation Anywhere. In terms of performance, if you use heavy logic or complex logic, Automation Anywhere isn't as stable as compared to UiPath and Blue Prism. Blue Prism is very stable if you build any process or do automation of any process, whereas in the case of Automation Anywhere, your application or your process can break. However, Automation Anywhere is quite fast. The setup is quite easy. You can easily set it up on your system. The UI is very fast. There is no lag.
How was the initial setup?
I installed it on my personal laptop, and it was straightforward, but for the production environment, the Infra team takes care of the installation. It takes them a maximum of two to three hours.
It is on a cloud. It is hosted in the Citrix environment, and it is being used by multiple departments. We need to log in to Citrix to utilize it.
Its maintenance is handled by our Infra team. If there is a patch release with a feature or fix that we need, the Infra team updates its version. Otherwise, we keep utilizing the same version. Our Infra team has access to the Citrix environment. They can create and close the Citrix environment, and that is why they do the maintenance. Any maintenance activities are done over weekends so that none of the in-progress processes get affected. Generally, they happen over weekends. They usually start on Saturday and then the activities are complete by Monday morning.
What was our ROI?
We are investing a lot in the licensing cost. If there was no ROI, our organization would not invest in it. We calculate the efficiency in terms of the effort saved by our full-time employees, which could vary depending on the processes. There could be 2% or 5% savings monthly, and based on that, we calculate the annual savings. Overall, there could be a 10% to 12% improvement in efficiency.
What's my experience with pricing, setup cost, and licensing?
Automation Anywhere's licensing cost is better than UiPath and Blue Prism. The licensing cost is a big factor because you might have 50 or more bots, and the per-bot license cost is about $5,000. That is the amount that you need to invest.
Which other solutions did I evaluate?
We have explored various RPA solutions such as Kofax. We generally go for solutions like Automation Anywhere, UiPath, and Blue Prism because of their capabilities. Our clients also want the best and the most cost-effective technology.
What other advice do I have?
I would recommend Automation Anywhere, but it also depends on the cost. If you get a good discount on the license, go for it.
Automation Anywhere is easy to learn if you have experience with automation tools. If you are starting from the beginning, you will have to invest more time compared to the other RPA tools. It could be a bit difficult for non-technical users. You at least need to know what data variables do and what strings do. All these things are technical. You would also need to write VB or C# code, so non-technical people cannot work on these things.
Any integration completely depends on the application support. We have integrated ServiceNow API with Automation Anywhere. If the API is already provided by the organization or the development team, it is quite easy, but if we have to design the API or it is not available, it is a little bit difficult to integrate the application with the automation tool.
To someone who wants to use API integration instead of an RPA solution, I would say that based on my understanding, API integration is completely different from RPA. RPA is an end-to-end solution. It can automate your desktop applications. It can automate your browser-based application. API and web services are also included in RPA, so RPA is a complete ecosystem. API is just one part of it. Only through API, you cannot do automation. Through API, you can get values, and you can put values. You can modify values. You can generate a request or an incident, but creating a report via that data and replacing that data is not possible through API. You have to do it manually, or you have to open it in Tableau or Power BI and create a dashboard. By using an RPA tool, you can download data. You can change the request. You can get the request. You can modify those values and manipulate them according to your requirement. You can then create a dashboard.
Overall, I would rate Automation Anywhere a seven out of ten because of the stability and the terminology used in the product. The terminology they use is not for the layman. If I have to showcase it to my leadership, they would not be able to understand what MetaBot and IQ Bot are and why we use them. I have to make them understand in layman's language.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Has a favorable learning curve, delivers automation at scale, and helps increase automation consumption
What is our primary use case?
We use Automation Anywhere in the finance domain for tasks such as data reconciliation, data identification, and aviation operations.
How has it helped my organization?
We implemented Automation Anywhere to address our outstanding invoices, purchase orders, and quotations from multiple vendors. We utilized the IQ Bot feature, which is integrated into the OCR system.
For technical individuals, Automation Anywhere is easy to use.
The learning curve is favorable for non-technical staff, as it typically takes between two to four weeks before they can start automating with Automation Anywhere.
Automation Anywhere's capability to deliver automation at scale is commendable. We possess the ability to scale up to multiple users across organizations. In fact, I have successfully executed this RPA using a report containing one Lakh operations, which is equivalent to one hundred thousand.
Automation Anywhere has helped our organization increase its automation consumption. We were able to showcase the use cases and case studies we have completed to market our abilities and services.
What is most valuable?
IQ Bot is the most valuable integrated feature of Automation Anywhere.
What needs improvement?
For business users, the solution is complex and could be made more user-friendly.
It is not easy to integrate APIs with Automation Anywhere without a good knowledge of APIs.
The pricing of Automation Anywhere is higher compared to other solutions on the market, such as Microsoft Power Automate and UiPath, and it has room for improvement.
For how long have I used the solution?
I have been using Automation Anywhere for five years.
What do I think about the stability of the solution?
Automation Anywhere is stable. We can rely on it without encountering any issues.
What do I think about the scalability of the solution?
Automation Anywhere is highly scalable.
How are customer service and support?
The quality of technical support relies on the partnership we maintain with Automation Anywhere. Gold partners receive excellent service. As long as we maintain this relationship with Automation Anywhere, we can expect consistently good service. However, if the partnership is not in place, it may take some time, but we will still receive some answers eventually.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We still use multiple RPAs depending on the customers' requirements, including UiPath and Microsoft Power Automate.
UiPath has the ability to integrate with other products, whereas Automation Anywhere has limitations in integrating with APIs and other OCR tools.
What was our ROI?
We will see a return on investment eventually, but we need to be patient in order to realize the potential that Automation Anywhere offers three years down the line.
What's my experience with pricing, setup cost, and licensing?
The price for Automation Anywhere is high. I would rate the cost an eight out of ten, with ten being the highest cost.
What other advice do I have?
I would rate Automation Anywhere eight out of ten. The integrations and pricing model are areas that need improvement. However, Automation Anywhere is a very effective tool, offering its own internal solutions. Automation Anywhere eliminates the need to rely on any other third-party solutions, which is a significant advantage.
For organizations interested in utilizing API automation, there are several tools available in the market. Additionally, numerous BPM tools can be employed for API integration. However, if they require desktop automation or process automation, Automation Anywhere is a recommended tool.
Our IT department maintains the solution. We maintain the bots once a quarter for one hour.
Intuitive platform available for RPA with easy-to-use features without prior experience
What do you like best about the product?
This RPA is very good because it offers different types of versions and the community one is free and it also offers a complete demo but what I like the most is that it is friendly and easy in a certain way and that it fulfills its purpose in general tasks automation.
What do you dislike about the product?
Nothing bad, but you can improve privacy and confidentiality to feel more secure when using this RPA.
What problems is the product solving and how is that benefiting you?
We ran this RPA for our daily activities that are repetitive and we were able to organize ourselves very well by handling data and providing comprehensive analytics with deep details. It has become a necessary and useful tool for solving problems.
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