We are using Automation Anywhere for the automation of supply chain management, logistics, and procurement processes. We are automating invoices and supply chain processes.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,697 reviews
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RPA tool for the digital transformation of routine processes
What do you like best about the product?
I like this tool for exploring knowledge because it is friendly and it a leader in the RPA market, its AI capabilities are great for automating repetitive processes, and it offers flexibility in scheduling and massive gains in productivity.
What do you dislike about the product?
Only problems with pop-ups that were coming up all the time but it was already fixed.
What problems is the product solving and how is that benefiting you?
Automating data, mining processes with precision, reducing errors and complexity, automating invoices, email monitoring and much more with just AA great RPA that paid off.
Easy to learn, has many features, and saves a lot of effort and time
What is our primary use case?
How has it helped my organization?
By implementing Automation Anywhere, we wanted to automate repetitive tasks. Because of this solution, my business is able to complete the work quickly. It saves a lot of effort and hours. It is time-efficient and cost-efficient. It reduces human error and manual effort.
It takes three to six months to realize its benefits because businesses need some time to understand what is the difference, but going forward, with the enhancements, there is a reduction in the cost and errors.
The integration of RPA bots, APIs, business applications, and documents is easy in Automation Anywhere. It is not difficult to get the details from the Automation Anywhere University, learn it, and do it. There is training for everything. For the APIs or document processing, there is limited material, but anyone can still learn it on the go. We have a portal where we can ask questions and get answers or suggestions.
Automation Anywhere has helped our organization increase its automation consumption, but I do not have the metrics.
What is most valuable?
I use SAP connectors, and I use Excel operations and Windows operations. I also use the OCR functionality and the functionality for sending emails.
It is easy to learn. There is an assistant in Automation Anywhere, so even a layman can access it, utilize it, and quickly learn it. It is not a problem. It takes a week for a new person to start working on it. It is straightforward.
What needs improvement?
There are not many areas for improvement. As compared to V11, A360 is more user-friendly and flexible. It is fine. They have even included support for ChatGPT, Azure, and other things in the latest version. They have incorporated many latest technologies, such as AI, and there is always scope to improve the processes and have more stability.
For how long have I used the solution?
I have been working with Automation Anywhere for the past six years.
What do I think about the stability of the solution?
I can rely on it.
What do I think about the scalability of the solution?
Going forward, I can do more and more automations to save time. I can improve the business processes with the latest technologies as well, so from the scaling perspective, it is good.
I know our team is using Automation Anywhere, but I am not sure whether any other team is also using it. There might be more teams using it.
We have plans to increase its usage. We are getting more projects.
How are customer service and support?
For me, it is easy. Generally, if I am not able to understand something, I go through the documentation, and I am able to find the information quickly. In case of any issues, I inform the platform team, and they raise a ticket and get in touch with the Automation Anywhere team. They involve me in the issue description, but it is completely owned by the platform team because they do the first level of testing and go ahead with ticket creation and other things. The problem always gets resolved. In terms of time, the duration depends on the availability of the platform team.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not use any other solution previously.
How was the initial setup?
I was not involved in its deployment. For its maintenance, the platform team is there, and they are doing the maintenance activity.
What other advice do I have?
It is an easy tool and easy technology. It is quick to learn. You can use Automation Anywhere University for learning.
Excel advanced operations are very good. Document processing is also very good. Handling of the web forms and sites is also good. Before using this solution, I thought it would take me time to automate all the processes, but I was able to use it easily.
Automation Anywhere is at the number one position now. That itself proves how good it is and how well it is doing. From the time I started using it, it has been going up. It never went down. There are more features and more technologies coming in.
To someone who wants to use API integration instead of an RPA solution, I would say that you can utilize the API integration in RPA as well. It might be a little faster in the API, but for certain business processes, you need user intervention or user clearance. In such cases, RPA is required.
Overall, I would rate Automation Anywhere an eight out of ten.
AA the best RPA tool will eliminate mundane repetitive processes and is easy to use for everyone
What do you like best about the product?
Its features like drag and drop, bot creation, different data sets, data visualization, automation of repetitive tasks and all its features are the best that this RPA product has to offer. It also offers a comunnity trial version where you can learn much more and test it its worth it.
What do you dislike about the product?
There is nothing in particular that could make me complain about this RPA product.
What problems is the product solving and how is that benefiting you?
Tasks that used to be repetitive are now automated with bots and we learned how RPA works to solve problems like data mining and extraction as well as perform deep analysis.
Cloud-native automation platform with external API integration
What do you like best about the product?
I like that it is a real-time automation platform to improve accuracy and decision-making; it also offers user-friendly features to help reduce human errors and provides excellent features like drag and drop, cross-platform, interactive forms, and many supported packages. It's amazing.
What do you dislike about the product?
I could comment here that it's expensive RPA and some code is complex, but nothing that can't be solved.
What problems is the product solving and how is that benefiting you?
Currently, I have solved problems with the automation of repetitive tasks and mining of processes, and we obtain benefits like saving time and doing other activities while the bots do their thing.
Excellent software that automates most processes and is easy to use
What do you like best about the product?
This tool offers the ability to automate with easily created bots because you don't have to code because it offers built-in commands and drag and drop, which is excellent without proper RPA knowledge.
What do you dislike about the product?
I have nothing I don't like; I hope they improve customer service.
What problems is the product solving and how is that benefiting you?
It's a successful solution that we've put in place to help us with repetitive day-to-day processes. We also use it for mining, extraction and process analysis, which we see a big difference using this RPA.
AA tool with learning materials for new users without experience
What do you like best about the product?
I like this tool. It's easy to use its components, and no compression skills are required. It also offers suitable learning materials to get into the RPA world, but in general, you can see each of its detailed features and immediate availability.
What do you dislike about the product?
There is no displeasure; I recommend this RPA for any company.
What problems is the product solving and how is that benefiting you?
In general, this tool offers help with repetitive processes and data management, and with drag and drop, it facilitates all the work with our functions through bots.
Easy to use robotic process automation with a great user interface
What do you like best about the product?
AA makes repetitive work much easier as it offers features for process automation using AI for those heavy jobs. I like its capabilities, and the OCR is excellent as a beginner; this tool is perfect.
What do you dislike about the product?
It's a great product but can be expensive for start-ups, which is my only negative point.
What problems is the product solving and how is that benefiting you?
There are several problems that it solved, for example, in the case of invoice processing with its automation capabilities, data extraction, and custom bots. In financial services, it delivered a great positive blow.
Good functions and essential for automating tasks and eliminating manual routines
What do you like best about the product?
I like this RPA solution because anyone can use it, whether they are a developer or have no coding experience. I like that it allows learning and climbing. It is also an excellent technology to automate processes and maintain a good workflow, improving productivity.
What do you dislike about the product?
Just problems with some bots automating some tasks that were difficult to automate.
What problems is the product solving and how is that benefiting you?
We manage our daily tasks and save a lot of time, handle large amounts of data, automate form fulfilment, and change the workflow for the better. It's an excellent solution.
Enables us to digitize processes, optimize them, and reduce time and cost involved
What is our primary use case?
We have used it for many projects and many different types of companies. For example, we have used it to solve problems that companies have with backups, as well as issues of integration with legacy systems. We also use it for human resources and suppliers.
How has it helped my organization?
With Automation Anywhere, we can digitize a process, optimize it, and reduce the cost and the time that process takes. It has also reduced failures in processes.
We have used it to increase automation by 100 percent.
What is most valuable?
The development tools are very good. It's very user-friendly and easy to develop and deploy with Automation Anywhere. Ordinary people, within a few weeks, can develop a bot using the tool. It's very easy for business users, who don't have technical skills, to use.
The learning curve is low. Within two months, non-technical people can be trained to use it.
Administration of the environment of the solution is also a valuable aspect. Scheduling the bots and the Control Room are very good.
Another element that is easy is the integration of RPA bots, APIs, business applications, and documents.
For how long have I used the solution?
I have been using Automation Anywhere for four years.
What do I think about the stability of the solution?
It has good stability. It's a 10 out of 10.
What do I think about the scalability of the solution?
The platform gives you an environment that you can easily scale within your company. The scalability is a nine out of 10.
How are customer service and support?
Their technical support is good, but it could be better.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not used another RPA solution.
What was our ROI?
ROI is very good. We measure processes that we automate and calculate the reduced cost.
What's my experience with pricing, setup cost, and licensing?
It's the best RPA tool, but the pricing could be improved.
What other advice do I have?
Whether to use an API integration or an RPA solution depends on the use case. If there is a possibility of using an API integration, it could be better because the integration can be more secure. But if you have a legacy system where API integration is not possible you can use Automation Anywhere. It also depends on the expectations of the customer. Sometimes, the implementation via Automation Anywhere can be faster. If the customer doesn't have a lot of time and you need to deliver the solution, RPA could be the best solution.
And Automation Anywhere doesn't require any maintenance.
Automation Anywhere is one of the best tools on the market. It's a little expensive but if you implement it in your company, you should see return on investment.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
AA for the automation of file reading process and information extraction
What do you like best about the product?
I like all its functions, in addition to the fact that it integrates with Excel and its credential storage, offers good features and is a certified RPA leader. It increases development to automate the processes and ends the high volume of repetitive operations, avoiding errors and breakdowns in the system.
What do you dislike about the product?
The installation is not easy, the database also looks messy, and the interface design should be better.
What problems is the product solving and how is that benefiting you?
It is used for different things such as process automation with ticket management and email automation; we take advantage of another tool for data extraction, and its essential factor is bots for commercial tasks that are complex; it reduces the human hand, and we save time, which it makes life easier.
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