We use Automation Anywhere for process automation.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,697 reviews
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AA unique RPA for automation and data management anywhere
What do you like best about the product?
It is a complete RPA software for queue processing and data management. It has been very beneficial; I like the operation commands, how easy it is to learn to use low code and easy to develop processes for simple automation and that I had never imagined being so easy to use.
What do you dislike about the product?
Nothing from now on; everything is beneficial, and I do not have a present problem that is cause for disagreement.
What problems is the product solving and how is that benefiting you?
This RPA transforms the manual process into automatic ones in a simple way, it reduces tasks, and our team gets more time for other things; besides the schedule, bots perform activities at a particular time, which is excellent.
Performs efficiently and helps reduce workload, but is complex to learn
What is our primary use case?
How has it helped my organization?
Automation Anywhere has enabled us to eliminate manual, time-consuming tasks, and increase accuracy within our organization by automating them.
We witnessed the benefits of Automation Anywhere within six months of its deployment.
Automation Anywhere helped reduce the workload of our P2P billings by around 60 percent.
Automation Anywhere helped our organization increase its automation consumption by 25 percent on our billing automation once we resolved all the background issues.
What is most valuable?
Automation Anywhere performs efficiently.
What needs improvement?
Automation Anywhere is difficult to use and could be made more user-friendly. The GUI needs to be improved.
Using Automation Anywhere can be extremely difficult for individuals who lack technical skills.
The learning curve for Automation Anywhere is challenging. We should not need to rely on a vendor to handle the solution. The end-user should be able to use the solution independently.
The automation at scale has room for improvement.
There are many features missing from Automation Anywhere, including cloud collaboration tools provided by Google and Microsoft, that I would like to see integrated into the solution.
For how long have I used the solution?
I have been using Automation Anywhere for three years.
What do I think about the stability of the solution?
Automation Anywhere is stable. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
Scalability involves both the customer and the vendor, requiring significant effort to increase due to its lack of user-friendliness.
How are customer service and support?
We experience difficulties in getting our issues resolved when dealing with technical support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used Microsoft Power Automate, which was not a great application at the time. However, it has now become easier to use, more cost-effective, and more scalable compared to Automation Anywhere. As a result, we are considering switching back to it.
How was the initial setup?
The initial setup was complex. The vendor was unfamiliar with the process, and there was no guidance from Automation Anywhere regarding the requirements. According to Automation Anywhere, we were supposed to simply follow the onscreen instructions and click "next," which should have taken a maximum of one hour. However, due to an error and misunderstanding, it took us around three days instead.
The deployment started at the control room, then the client, and finally the developer.
One person, who was an Automation Anywhere specialist with infrastructure knowledge, was used for the deployment.
What about the implementation team?
We used a vendor for the implementation.
What was our ROI?
To realize a return on investment, we must utilize Automation Anywhere for several years.
What's my experience with pricing, setup cost, and licensing?
Automation Anywhere is significantly expensive. The cost is at the highest end of the spectrum.
In addition to the licensing cost, let's say, $1,000, we also have to pay the OEM vendor fee, which can be around $150. Furthermore, we are responsible for the payment of managed services, and occasionally there are additional charges for maintenance.
Which other solutions did I evaluate?
We considered several options, including Blue Prism, before choosing Automation Anywhere.
What other advice do I have?
I give Automation Anywhere a six out of ten.
When I joined my organization, we were using Automation Anywhere. Consequently, I am currently using it. However, all the features are also accessible through Microsoft Power Automate, which offers a free upgrade.
We attempted to train non-technical staff members for one month to utilize Automation Anywhere; however, learning proved to be quite challenging. As a result, we ultimately abandoned the endeavor and opted to hire a technical professional.
Automation Anywhere requires technical personnel who can write code to utilize the solution, making it challenging to integrate RPA bots, APIs, business applications, and documents. We are compelled to hire a vendor to write the code, which is not a practical approach.
I would recommend Microsoft Power Automate over Automation Anywhere because Automation Anywhere is excessively complex and challenging to use.
We have three users across three teams who utilize Automation Anywhere in our organization.
Automation Anywhere is self-maintained unless there is an error.
I advise exploring other options before settling for Automation Anywhere.
Sufficient tool to automate routine and mundane processes
What do you like best about the product?
I like its design and how easy it is to use, plus the navigation is fantastic, and I love how easy it is to create a bot anywhere, and it does the work for me. I also like that with this RPA, you can learn RPA every day.
What do you dislike about the product?
In hundreds of moments, you can say that it is quite slow, and at the code level, it works fine, only sometimes there is confusion in the team.
What problems is the product solving and how is that benefiting you?
We use it for effort reduction, data capture, process automation, getting information from PDF, and email management, and I can assure you it's a great solution.
Automates complex processes and saves time and labor.
What do you like best about the product?
The bots are a marvel allowing to automate business processes quickly and efficiently; the (AI) performs repetitive and manual tasks in the best possible way; I like being able to choose between public or private cloud, the security they offer is incredible, and the automation is fully integrated, all teams work simultaneously, the integration with Salesforce is the most robust of (AA), they are constantly updating, the support team is amiable.
What do you dislike about the product?
I want to integrate it with another service I use, ServiceNow; the interface is not simple. It needs practice and hours of understanding; when importing data to Excel, there may be errors in the process; I have had some problems with repetitions and some errors in the codes.
What problems is the product solving and how is that benefiting you?
You save a lot of work by using (AA); in the marketing and advertising sector, you automate repetitive processes in different commerce sectors; you can also automate more complex operations with your (AI). Advertising, marketing, security for customers, everything is automated and fees up time and stress at work.
Great platform for AA robots to suffer from human effort
What do you like best about the product?
It's a platform that I like because it's helpful, and its user interface is nice; plus, you don't have to be an expert to interact with the bots. I also like the cloning, low coding, and easy-to-create meta bot with just a few clicks.
What do you dislike about the product?
I would like to see more details on how to use certain functions that are somewhat complicated.
What problems is the product solving and how is that benefiting you?
Through this RPA, we can handle the data validation, extraction and automation of processes, and it has been the best because we learned RPA and constantly increased productivity.
A solution that ends the problems and mistakes made by humans
What do you like best about the product?
It is a high-quality RPA software that allows us to create automatic bots. I like the interface and the object approach. In addition, it is used by drag and drop, it is very easy to modify the customisable codes, and it is also a cloud-based software.
What do you dislike about the product?
It needs machine improvements, and that the maintenance is more accessible and not so risky.
What problems is the product solving and how is that benefiting you?
AA solves our problems by reducing manual work; everything is done faster, reducing costs and errors. It is excellent for automating tasks, and I consider it the leading RPA in the market.
Working with this low-code RPA to automate most tasks
What do you like best about the product?
I like this platform because it is possible to work efficiently and start creating bots thanks to its excellent documentation and tutorials. I also like that I can connect without problems from anywhere, and it solves most of the issues with day-to-day processes without leaving traces of errors.
What do you dislike about the product?
It seems complex at first, but you get used to it over time. So it would be great to be more explanatory in the implementation and its functions.
What problems is the product solving and how is that benefiting you?
It fixed a problem with our work related to repetitive tasks providing a better workflow and saving time, and gaining benefits like handling large amounts of data in a short time or better email automation and all because of its ease of use.
Great RPA tool with good user interface for data extraction and automation
What do you like best about the product?
I like how easy it is to learn and set up; we can create multiple bots that do the work for me, the workflow management is excellent, and I love the dashboard.
What do you dislike about the product?
It needs improvement in the community version, for example, the more complete tutorials and documentation.
What problems is the product solving and how is that benefiting you?
It solves problems with repeated and everyday tasks because we can automate with bots and we maintain it; everything is easy to do, and it solves business problems with emails.
If you are looking for some RPA for process automation this is the one
What do you like best about the product?
I like that it can be used for everyday tasks and have less interaction with those processes. I also like that it is easy to use just drag and drop to create a bot, and also its role creation and management features are great.
What do you dislike about the product?
Since it is used for process automation, everything is smooth and productive.
What problems is the product solving and how is that benefiting you?
We use AA to create bots and automate specific processes, making everything much more manageable. The benefits are also data extraction, fewer processes that produce errors and more perfection during work.
Stable and reliable RPA tool to easily integrate with scripts
What do you like best about the product?
I like that it provides a cloud solution, and it's robust and stable; plus, it speeds up processes incredibly, and it's still beneficial in different scenarios. I also like the commands to interact with applications and their easy interaction with this RPA.
What do you dislike about the product?
Automation Anywhere is a powerful and complete RPA that does not need improvements; everything is perfect.
What problems is the product solving and how is that benefiting you?
This RPA is used to reduce repetitive work and handle different amounts of data, and it does an excellent job for now; it helps us a lot in automation and invoice generation and can understand emails, and tedious work is now fun.
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