We use it in the healthcare domain and automate legacy systems to reduce processing time.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,699 reviews
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External reviews are not included in the AWS star rating for the product.
RPA innovation and future ahead
What do you like best about the product?
Systematic, error-free, easy to comprehend, collaborative, fast and useful mechanism for any organisation to activate on. It provides a seamless experience for all the stakeholders. Thanks team!
What do you dislike about the product?
Timely support and periodic features updates are what would be on the top of any executive's mind while leveraging any automation/ RPA tool. That's the space where your team needs to put more efforts.
What problems is the product solving and how is that benefiting you?
Configuration of products - mostly BFSI related
Design and innovation around financial services offerings and services
Contract outsourcing modules
Upgradation of the existing IT setup
Design and innovation around financial services offerings and services
Contract outsourcing modules
Upgradation of the existing IT setup
When it comes to RPA technology this is the best there is to automate without being an expert
What do you like best about the product?
I like its intelligent features. It offers incredible security and is cloud-native, plus its high-quality capabilities to jump into the RPA world and automate without consuming resources.
What do you dislike about the product?
The issues with data migration are the only negative so far.
What problems is the product solving and how is that benefiting you?
It is a solution that we use for data collection and creating bots to automate complex and exhausting tasks, and the efficiency is very remarkable; that is the benefit.
RPA tool that requires very little code to start automating processes
What do you like best about the product?
I like it because it is a low-code tool to create bots and get rid of repetitive tasks, plus it offers apparent features like drag and drop, which saves a lot of time.
What do you dislike about the product?
It has not presented any problems during its use, which shows that it is an excellent RPA.
What problems is the product solving and how is that benefiting you?
With AA, we could easily create bots for repetitive tasks, and it was quickly integrated into the workflow to analyse and extract processes in our system and avoid effort.
RPA is best for business
What do you like best about the product?
Automation Anywhere is a Robotic Process Automation (RPA) platform that offers a user-friendly interface with drag-and-drop functionality. It supports automation of various tasks and interacts with different applications. The platform provides scalability, enterprise-grade security, and comprehensive bot lifecycle management. Automation Anywhere integrates cognitive capabilities, offers automation analytics, and has a marketplace and community for users to access pre-built components and receive support. It's important to evaluate your specific needs when considering an RPA platform.
What do you dislike about the product?
As a businessman i have several issues first the licensing costs associated with automation is huge.there also maybe some learning curve involved in using automation especially for complex automation . The thing which i mostly analyse is the quality and responsiveness of technical support . The most important thing is to focus on quality of support for automation
What problems is the product solving and how is that benefiting you?
Automation Anywhere's RPA platform solves the problem of manual and repetitive tasks within organizations. By automating these tasks using software bots, it brings several benefits, including increased efficiency, error reduction, cost savings, scalability, enhanced employee experience, compliance, improved customer experience, and data-driven insights. These benefits collectively streamline operations, reduce costs, improve accuracy, and enhance overall business performance.
We have saved our clients a lot of time on operations, but document understanding feature needs to mature
What is our primary use case?
How has it helped my organization?
We have given services to clients and automated processes with 30 to 40 bots and their ROI has increased a lot. The turnaround for tasks done by bots is very quick, and, even on weekends, bots are running.
What is most valuable?
The integration abilities of Automation Anywhere are valuable and so is document processing.
It is also easy to design and implement, even for business users who don't have technical skills. A little bit of training is required, about five to seven days, and then they can start. The learning curve is low.
What needs improvement?
The document processing, OCR, needs to be more accurate. Sometimes, when you try it on documents, it keeps on failing and goes to a different queue. It needs to mature.
I would also like to see the solution include generative AI functionality because that would provide a lot of features.
For how long have I used the solution?
I have been using Automation Anywhere for about six years.
What do I think about the stability of the solution?
The stability is quite good. There are no major problems there.
How are customer service and support?
The technical support from Automation Anywhere is good. I worked with the Automation Anywhere platform for a long time, and it improved a lot.
For example, I worked on a migration project and there were some infrastructure issues and dependencies, things that were very hard to catch. The response time of the Automation Anywhere support team was slow. But now, their support has matured a lot.
How would you rate customer service and support?
Positive
How was the initial setup?
It takes 30 minutes to an hour for the initial deployment of the platform.
What was our ROI?
In health care, providers need to follow up after every visit within 10 days, 15 days, 20 days, 30 days. There are different frequencies with which they need to go back to the patient and come up with personalized communication. For that reason, we have created about 10 bots that have saved our clients a lot of time on operations.
What's my experience with pricing, setup cost, and licensing?
When you compare the cost of Automation Anywhere with UiPath and Blue Prism, those others are much less. Licensing-wise, UiPath wins the deal.
Which other solutions did I evaluate?
I started off using Automation Anywhere and, since then, I have also used UiPath. The reason is due to the cost. Automation Anywhere's licensing costs and package costs are very high. Most of our clients are being forced to move to UiPath because of that.
Another thing is that switching between versions of Automation Anywhere, for example, from Enterprise A2019.11 to the latest version, is a headache.
What other advice do I have?
From the time of deployment, it takes between 15 days and one month to automate a process. There is a center of excellence for each client. They set the standards and deployment and release procedures. And they have quality assurance procedures as well, before pushing something to production.
Deployment is straightforward because the development is on the cloud, so it's a smooth process of moving from development to UAT, and from UAT to production takes little time.
While deploying, we test the solution. We have a sanity checklist in which we will ensure all the prerequisites are covered and code-based code reviews are done. We run all the test cases and make sure everything is working fine before pushing to production. After pushing to production, we will run smoke tests with dummy data for a production sanity check. We'll ensure proper functionality and, otherwise, we have a rollback procedure.
Bot maintenance includes monitoring in case there are any failures. We have a monitoring team that monitors all 150 or 200 bots. If there is a failure, communication will come from the bot and the monitoring team will create a ticket and a developer will work on it. We have two people dedicated to this task. The amount of time they spend depends on the frequency that bots run. Some bots run every half an hour and others run once a day or once a week.
Regarding using an API integration instead of RPA, if you have a system where you can expose API services, that would be great. But when it comes to legacy systems, like mainframes, you can't expose an API. In that situation, naturally, RPA is the solution.
Overall, I recommend Automation Anywhere. Technically and feature-wise, and in terms of its stability, everything is fine. If they could just make the migration process from one version to another version very smooth, that would be great. And I am not satisfied with the document understanding and OCR. That should be improved.
An RPA with good documentation to learn and automate processes using bots
What do you like best about the product?
I like that it's a great tool with good features to automate tasks; I love the flexibility and that you can explore multiple features because it can be monitored and analysed and extract data.
What do you dislike about the product?
From the moment it is used, there is no problem.
What problems is the product solving and how is that benefiting you?
It solves many problems and gives us good benefits in developing in less time, automating heavy and repetitive tasks, extracting and mining data and everything from anywhere because it works in the cloud.
Great RPA solution with multiple tools to automate repetitive processes
What do you like best about the product?
I like that it simplifies all the mundane processes and is customisable plus, it offers good flexibility, and all cloud-based access from anywhere automates business processes and increases productivity.
What do you dislike about the product?
I only had minor issues creating the bot and automating specific repetitive processes.
What problems is the product solving and how is that benefiting you?
It is an RPA tool to automate all business processes and thus avoid those that are repetitive, especially in mundane processes, as well as minimal in the data extraction process, and also strengthens the call center infrastructure, which is very useful and beneficial.
RPA is the best ever I used
What do you like best about the product?
UIpath & Blue prism are very powerful and user friendly tool that enables business to automate their manual process. It increases the productivity and efficiency. It reduces the errors. It is cost effective.
What do you dislike about the product?
RPA added complexity.Due to RPA there is a huge chance of job losses for the manual workers. the initial cost is high. Only skilled staff can work on RPA.It is important to pick a right process for automation to prevent workforce and knowledge capital.
What problems is the product solving and how is that benefiting you?
RPA increases the efficiency and productivity.
Cost effective.
Better customer support.
Improved compliance.
Reduced errors and improved accuracy.
Cost effective.
Better customer support.
Improved compliance.
Reduced errors and improved accuracy.
Has excellent dashboards, increases automation consumption, and has a short learning curve
What is our primary use case?
Automation Anywhere is used by our customers for automation support.
How has it helped my organization?
Developers can easily utilize Automation Anywhere. For individuals with no prior knowledge, there is a university website available for training, and I also provide assistance in training my customers.
Automation Anywhere has a short learning curve. It takes five days to train new users.
We have seen the benefits of Automation Anywhere right from the start.
Automation Anywhere ability to provide automation at scale is good.
Automation Anywhere can quickly and easily integrate with RPA bots, APIs, and business applications.
It has helped our organization increase automation consumption.
What is most valuable?
The dashboards are excellent.
What needs improvement?
The regional distribution in Turkey can be improved.
For how long have I used the solution?
I have been using Automation Anywhere for six years.
We have two customers who use Automation Anywhere on the cloud and two customers who use it on-premises.
What do I think about the stability of the solution?
Automation Anywhere is highly stable.
What do I think about the scalability of the solution?
Scaling Automation Anywhere on-premises is difficult, but in the cloud, it becomes easier.
How are customer service and support?
The technical support team is extremely responsive.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. The deployment can be completed by one person within an hour.
What about the implementation team?
The implementation is completed in-house.
What's my experience with pricing, setup cost, and licensing?
The cost of Automation Anywhere is high in Turkey due to the weak economy.
What other advice do I have?
I rate Automation Anywhere a ten out of ten. I recommend Automation Anywhere to others.
APIs are easy to connect, and I highly recommend integrating APIs over robot process automation.
Automation Anywhere is easy to maintain and update.
We maintain 50 bots, and each of them requires five minutes to install.
Is cost-effective, integrates well, and increases automation consumption
What is our primary use case?
We use Automation Anywhere for our Finance department.
How has it helped my organization?
Automation Anywhere is cost-effective.
The ability of Automation Anywhere to provide automation at scale is quite good.
Automation Anywhere integrates well with APIs, RPA bots, and business applications.
Automation Anywhere has helped our organization increase its automation consumption by over 20 percent.
What needs improvement?
The customization feature should be made more user-friendly in order to enable the use of external reference components.
The technical support has room for improvement.
For how long have I used the solution?
I have been using Automation Anywhere for three years.
What do I think about the stability of the solution?
Automation Anywhere is stable.
What do I think about the scalability of the solution?
Automation Anywhere is hardly scalable.
What's my experience with pricing, setup cost, and licensing?
We are a partner of Automation Anywhere and find the pricing to be reasonable. There is an additional cost for using OCR.
Which other solutions did I evaluate?
We evaluated UiPath, but the cost is higher compared to Automation Anywhere.
What other advice do I have?
I give Automation Anywhere a nine out of ten.
Users of Automation Anywhere should possess programming skills. The learning curve for the solution is straightforward. Training for Automation Anywhere does not exceed two weeks.
If the solution is maintained by the business user, I believe that robot automation processes are better, as they do not require the same skill set.
We use Automation Anywhere in our Finance, Pricing, and Purchasing departments.
Automation Anywhere requires a significant amount of maintenance. The maintenance is performed by me and two of our business partners and requires approximately ten minutes of testing per day to ensure everything is running properly.
Our organization is planning to transition from using Automation Anywhere to Blue Prism Cloud due to our business requirements. I highly recommend Automation Anywhere to other users.
Automation Anywhere is a suitable solution for businesses.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
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