We use it in the healthcare domain and automate legacy systems to reduce processing time.

We have given services to clients and automated processes with 30 to 40 bots and their ROI has increased a lot. The turnaround for tasks done by bots is very quick, and, even on weekends, bots are running.

The integration abilities of Automation Anywhere are valuable and so is document processing.

It is also easy to design and implement, even for business users who don't have technical skills. A little bit of training is required, about five to seven days, and then they can start. The learning curve is low.

The document processing, OCR, needs to be more accurate. Sometimes, when you try it on documents, it keeps on failing and goes to a different queue. It needs to mature.

I would also like to see the solution include generative AI functionality because that would provide a lot of features.

I have been using Automation Anywhere for about six years.

The stability is quite good. There are no major problems there.

The technical support from Automation Anywhere is good. I worked with the Automation Anywhere platform for a long time, and it improved a lot.

For example, I worked on a migration project and there were some infrastructure issues and dependencies, things that were very hard to catch. The response time of the Automation Anywhere support team was slow. But now, their support has matured a lot.

It takes 30 minutes to an hour for the initial deployment of the platform.

In health care, providers need to follow up after every visit within 10 days, 15 days, 20 days, 30 days. There are different frequencies with which they need to go back to the patient and come up with personalized communication. For that reason, we have created about 10 bots that have saved our clients a lot of time on operations.

When you compare the cost of Automation Anywhere with UiPath and Blue Prism, those others are much less. Licensing-wise, UiPath wins the deal.

I started off using Automation Anywhere and, since then, I have also used UiPath. The reason is due to the cost. Automation Anywhere's licensing costs and package costs are very high. Most of our clients are being forced to move to UiPath because of that.

Another thing is that switching between versions of Automation Anywhere, for example, from Enterprise A2019.11 to the latest version, is a headache.

From the time of deployment, it takes between 15 days and one month to automate a process. There is a center of excellence for each client. They set the standards and deployment and release procedures. And they have quality assurance procedures as well, before pushing something to production.

Deployment is straightforward because the development is on the cloud, so it's a smooth process of moving from development to UAT, and from UAT to production takes little time.

While deploying, we test the solution. We have a sanity checklist in which we will ensure all the prerequisites are covered and code-based code reviews are done. We run all the test cases and make sure everything is working fine before pushing to production. After pushing to production, we will run smoke tests with dummy data for a production sanity check. We'll ensure proper functionality and, otherwise, we have a rollback procedure.

Bot maintenance includes monitoring in case there are any failures. We have a monitoring team that monitors all 150 or 200 bots. If there is a failure, communication will come from the bot and the monitoring team will create a ticket and a developer will work on it. We have two people dedicated to this task. The amount of time they spend depends on the frequency that bots run. Some bots run every half an hour and others run once a day or once a week.

Regarding using an API integration instead of RPA, if you have a system where you can expose API services, that would be great. But when it comes to legacy systems, like mainframes, you can't expose an API. In that situation, naturally, RPA is the solution.

Overall, I recommend Automation Anywhere. Technically and feature-wise, and in terms of its stability, everything is fine. If they could just make the migration process from one version to another version very smooth, that would be great. And I am not satisfied with the document understanding and OCR. That should be improved.

Automation Anywhere is used by our customers for automation support.

Developers can easily utilize Automation Anywhere. For individuals with no prior knowledge, there is a university website available for training, and I also provide assistance in training my customers.

Automation Anywhere has a short learning curve. It takes five days to train new users.

We have seen the benefits of Automation Anywhere right from the start.

Automation Anywhere ability to provide automation at scale is good.

Automation Anywhere can quickly and easily integrate with RPA bots, APIs, and business applications.

It has helped our organization increase automation consumption.

The dashboards are excellent.

The regional distribution in Turkey can be improved.

I have been using Automation Anywhere for six years.

We have two customers who use Automation Anywhere on the cloud and two customers who use it on-premises.

Automation Anywhere is highly stable.

Scaling Automation Anywhere on-premises is difficult, but in the cloud, it becomes easier.

The technical support team is extremely responsive.

The initial setup is straightforward. The deployment can be completed by one person within an hour.

The implementation is completed in-house.

The cost of Automation Anywhere is high in Turkey due to the weak economy.

I rate Automation Anywhere a ten out of ten. I recommend Automation Anywhere to others.

APIs are easy to connect, and I highly recommend integrating APIs over robot process automation.

Automation Anywhere is easy to maintain and update.

We maintain 50 bots, and each of them requires five minutes to install.

I am striving to provide individuals with more time to focus on value-add tasks due to widespread headcount reductions. For instance, in finance and accounting activities, we use Automation Anywhere to replace individuals in maintenance tasks or those that were previously unknown to be time-consuming. This is where we witness the greatest utilization of bots.

Moreover, we employ bots to handle fines associated with individuals driving company cars. With hundreds of fines occurring each month, it used to be a nearly full-time responsibility for one person to receive the fine, identify the driver at the time of the incident, and ensure the fine was directed to the appropriate person for payment. Such activities lacked significant value and consumed a considerable amount of time for someone, but now the bot handles these tasks on our behalf. I believe that finance is the primary area where we extensively utilize Automation Anywhere.

When we began deploying the bots, we established Key Performance Indicators to assess the return on investment. For instance, if a bot could save one-third of an individual's time, we would evaluate the amount of time saved and dedicate it to value-add tasks. However, evaluating the exact monetary savings facilitated by the bots is challenging because the funds are not directly spent on low-value activities. Instead, they can be utilized differently.

It is important to note that the bots never completely replaced human workers. No job was entirely taken over by a bot. Rather, it was an assessment of how effectively we spent money with the assistance of bots, as they enabled individuals to perform tasks more efficiently. Although I don't recall the exact details since it was in the past, we would reassign the equivalent of full-time employees to these value-added tasks instead of low-value ones. At the time of my departure from the RPA topic, we had 150 bots in production, and we had a clear understanding of how many full-time employees would be dedicated to higher-value tasks as a result.

The ability of Automation Anywhere to provide automation at scale is commendable. We have indeed achieved tangible business benefits. That is certain. I am no longer aware of the metric used to evaluate this, except for the fact that we have eliminated various mundane activities from the workday of numerous individuals.

Automation Anywhere has helped our organization increase its automation consumption.

From what I recall of the type of issue we had to deal with when we started implementing Automation Anywhere, it was the integration with the identity and access management system that the company might use. This is because Automation Anywhere has a vault where we store all the information related to the bot, including the password it will use to connect to the system. The feature, which might be interesting for companies that don't already have an identity management system, was a bit tricky because I would have preferred the system to directly rely on our corporate identity and access management system to manage the bot's credentials. This way, we wouldn't have to store this information in the bot as well. It's something to consider in terms of integrating with an existing IT landscape.

I have been using Automation Anywhere for almost six years.

We did not encounter any stability issues with Automation Anywhere during the time I worked with the solution.

Automation Anywhere is scalable.

The technical support was helpful and responsive.

We had previously been using UiPath, and in late 2017, we acquired an organization that was already using Automation Anywhere, which belonged to a much larger organization. Consequently, we began to explore that tool and benefited from our colleagues' positive experiences with Automation Anywhere.

They were able to provide suggestions on the setup and deployment of the solution. As a result, we ultimately decided to discontinue the use of UiPath and transitioned to Automation Anywhere. Without the acquisition, we might not have implemented Automation Anywhere and instead would have continued with UiPath or explored other alternatives. Due to the acquisition, we were able to recognize that Automation Anywhere was one of the market leaders and swiftly create a proof of concept.

The initial setup was straightforward. Although I was involved in the deployment project, the actual installation was carried out by those responsible for implementing the Windows servers.

We needed to acquire the hardware because we had an internal cloud at that time, so we still have it. I would say that we managed to allocate the servers. It didn't take long. We provided training for the people who would deploy and customize the product with the assistance of Automation Anywhere in France. The global deployment infrastructure was ready to be used within a few weeks.

The implementation was completed in-house with the help of the Automation Anywhere team.

We obtained benefits from the original price prior to the acquisition and had to engage in negotiations due to the expansion of the usage scope. We were required to purchase licenses and bot runners, which determined the permissible run times for the bots. We successfully achieved a fair price worldwide.

I rate Automation Anywhere an eight out of ten.

We primarily utilize an attended bot, meaning they are not created by users. We have made efforts to retain control over IT in bot creation to prevent it from becoming a new avenue for shadow IT. When we started in 2018, the final department had a dedicated team responsible for bot development. However, they eventually hired contractors who developed C-Sharp programs that interacted with SAP through APIs. The bot would simply launch these programs, which is not the ideal method for automation, as we believe the bot should directly interact with the application instead of relying on a separate program to communicate with SAP through an API. I believe the team responsible for this no longer exists. Presently, we have a process in place to identify relevant use cases, and we are collaborating with a subcontractor who creates the bots for us based on specifications provided by the business.

We utilize Automation Anywhere with an attended bot. This implies that after receiving the specifications from the business and creating the purchase, we establish an agreement on the bot's scheduling for execution. However, the user never directly interacts with the bot; they only observe the results of its actions. Therefore, there is no need to provide training for users to utilize Automation Anywhere. We maintain IT control over it, while the development itself is outsourced. Consequently, the issue of the learning curve is not applicable to our situation.

We didn't use a lot of APIs with Automation Anywhere. Instead, we simulated the user's actions on the application's user interface. I can't recall any instances where we relied on APIs to initiate actions in the systems we were connecting to. However, I am aware that APIs can be utilized. There was a point when we wanted to employ APIs to retrieve the password or the bot from our identity and access the financial system just before the bot was about to commence its task. Additionally, we intended to trigger an API to reset the password once the bot had completed its job to ensure that there were no potential security threats associated with the user IDs used for the bots.

For those who prefer using API integration instead of a comprehensive process automation solution, I would like to emphasize that it's not exactly the same approach. Integrated APIs require developing a program for them to interact with. In my opinion, RPA offers a more straightforward approach as it simply replicates user actions within an application. We already have a ready-to-use bot. However, I wouldn't recommend using bots for everything, especially when we encounter use cases that resemble interfaces.

Essentially, it involves manipulating the user interface of an application to extract data and then sending that data to another application on a daily basis. This approach doesn't seem logical. I'm not sure about the usage of APIs in the context of actual IT program development, where we need to retrieve data from various source systems that provide APIs. In such cases, we genuinely desire bots that faithfully mimic the actions of real users within an application. Our intention was never to replace any kind of deployment with bots, which is why we wanted Information and Communication Technology to be involved in the decision-making process. We wanted to ensure that the distinction was made between tasks that should be handled by bots and those that should be treated as interfaces or programs, aligning with our understanding of process automation.

We have a team of three people in Spain who are in charge of the daily operation of the Automation Anywhere platform. However, deploying our new bot is a quick process. There is a test environment where the bot is validated, after which it is transferred to the production control room and the bot's schedule is updated.

The team responsible for the data operations of the platform, taking everything into account, including the intrusion of the new bot into the production environment. They also handle the platform's maintenance. I believe we have three individuals dedicated to these tasks.

We use Automation Anywhere in our HR department for onboarding and attendance verification. We also utilize it in our Finance department for bank transaction reconciliation, and in our assets department for multiple data entry of assets in the system.

Automation Anywhere has helped us integrate different data entry systems.

It has a low learning curve and can be utilized for traditional automation with minimal training.

Automation Anywhere has saved hundreds of working hours per year for our organization.

It is capable of providing automation on a large scale. The technology is remarkable.

In the latest release of Automation Anywhere, version 360, new features have been included to facilitate connectivity with APIs, RPA bots, business applications, and documents. Additionally, users can now leverage their own language and Python for enhanced functionality.

Automation Anywhere has helped our organization increase the consumption of automation.

The most valuable aspect of Automation Anywhere is its ease of use.

The optical character recognition of various documents and templates, particularly when using the Arabic language, has room for improvement.

The technical support has room for improvement.

I have been using Automation Anywhere for three years.

With the new release, Automation Anywhere is extremely stable.

Automation Anywhere is scalable and capable of adapting to any new requirements and technologies.

The initial setup requires some expertise. We formed a team to handle the preparation, installation, and configuration of the platform internally.

The implementation was completed in-house.

The pricing for Automation Anywhere is reasonable.

I would rate Automation Anywhere an eight out of ten. I appreciate their solution, as they continuously improve by addressing the gaps.