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Reviews from AWS customer

35 AWS reviews

External reviews

5,704 reviews
from and

External reviews are not included in the AWS star rating for the product.


    IshanDutta

Helps increase our automation utilization, saves us costs and time

  • June 14, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use Automation Anywhere to automate multiple desktop applications for data filling, data collection, and information downloading.

How has it helped my organization?

Automation Anywhere assists customers in building automation to streamline workflows where they require multiple tools, thereby saving valuable time.

The learning curve to train semi-technical people is around one month.

Automation Anywhere saves us costs. To have a human perform the same job would cost four times as much. The solution also replaces humans in repetitive, tedious tasks, thereby enhancing employee satisfaction. We observed the benefits within the initial four months of usage.

Automation Anywhere's capability to automate critical scenarios for delivering scalable automation is absolutely solid.

The integration of RPA bots, APIs, business applications, and documents in Automation Anywhere are integral components.

Automation Anywhere has helped our organization increase its automation utilization. Prior to using Automation Anywhere, we needed four employees to accomplish the work that can now be done by just one with the help of Automation Anywhere.

What is most valuable?

Automation Anywhere's image reader is the most valuable feature.

What needs improvement?

AI would enable improved automation and faster training times that would be reduced from one month to one week.

For how long have I used the solution?

I have been using Automation Anywhere for almost six years.

What do I think about the stability of the solution?

The stability of Automation Anywhere is the best among all these automation solutions.

What do I think about the scalability of the solution?

Automation Anywhere excels at scalability. We can effortlessly deploy thousands of machines. I give the scalability of Automation Anywhere a nine out of ten.

How are customer service and support?

We provide our own support and do not depend on Automation Anywhere's support.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is complex, primarily because of the time required for the first deployment. The deployment takes one hour. First, we need to ensure that the infrastructure is correct, install the automation workflow, and then implement each of the workflows on them. Afterward, it should be run for one to two days before handing it over to the employees. Two DevOps administrators are needed for the deployment.

What about the implementation team?

We implement Automation Anywhere in-house.

What was our ROI?

Our organization has seen up to four times the return on investment.

What's my experience with pricing, setup cost, and licensing?

Automation Anywhere is expensive, making it suitable only for enterprise organizations. Although there are more affordable solutions available, they lack the comprehensive features of Automation Anywhere and cannot scale to meet the demands of large organizations.

What other advice do I have?

I rate Automation Anywhere an eight out of ten.

It is challenging for non-technical individuals to utilize Automation Anywhere. Automation flows are authored by humans, making it impossible for non-technical individuals to directly program Automation Anywhere.

I also use Blue Prism and UiPath alongside Automation Anywhere.

For someone who wants to use API integration instead of robotic process automation, it is important to note that APIs cannot be utilized in all desktop integrations. As more individuals transition to the cloud, it is recommended to employ a combination of both APIs and robotic processes.

Automation Anywhere is deployed on 100 hosts, each with 100 users.

We offer a periodic maintenance review for the individuals utilizing the solution to ensure the functionality of the workflows we have implemented. The maintenance process requires the involvement of three individuals.

Five percent of the time is spent on maintaining bots.

There are several scenarios that function well when we design the workflow, but they do not function properly in the production environment due to intermittent issues that may occur with the specific host. Consequently, it is essential to always take into account the type of host and ensure that it can handle special cases automatically, relieving the burden from the workflow creators.


    Abdallah Ramadan

The solution enables us to do tasks in less time

  • June 09, 2023
  • Review provided by PeerSpot

What is our primary use case?

We're using Automation Anywhere to automate and schedule some processes.

How has it helped my organization?

Many tasks take a long time for a person to do them. Automation Anywhere enables us to do those jobs in less time. Our overall automation consumption has increased by about 80 percent since we started using AA.

What is most valuable?

Automation Anywhere is easy to use, even if you lack technical skills. People without deep technical expertise can easily develop scenarios.

What needs improvement?

Automation Anywhere could add a few technical features to the UI and some better reporting or validation about whether processes are running successfully.

For how long have I used the solution?

We have used Automation Anywhere for only two weeks.

What do I think about the stability of the solution?

We haven't used the solution for very long, but it seems stable so far.

What do I think about the scalability of the solution?

I rate Automation Anywhere eight out of 10 for scalability.

How are customer service and support?

I rate Automation Anywhere support eight out of 10.

How would you rate customer service and support?

Positive

How was the initial setup?

I was around for the deployment, but I didn't set Automation Anywhere up. The deployment only required one engineer and took a day to complete. The solution hasn't required any maintenance in the short time that we've used it.

What's my experience with pricing, setup cost, and licensing?

Automation Anywhere is a subscription-based service. I think the price is reasonable.

What other advice do I have?

I rate Automation Anywhere seven out of 10. It's a good tool that supports a lot of scenarios, and it can save you time and money. In some cases, you can use API integration, but RPA makes more sense for other tasks because you don't need to develop anything.


    Aishwarya Khanna

Helped our organization increase its automation consumption

  • June 08, 2023
  • Review provided by PeerSpot

How has it helped my organization?

We could automate BPO processes, and people were shifted to other tasks because we could automate the manual tasks.

It has helped our organization increase its automation consumption.

What is most valuable?

It's easy to use for business users. Everything is good. It's a nice product.

What needs improvement?

The integration in UiPath is much better. Automation Anywhere's latest version has improved. It's fine but not as good as UiPath.

For how long have I used the solution?

I've been using this solution for two to three years.

What do I think about the stability of the solution?

It's stable, but it also depends on how the development is done.

What do I think about the scalability of the solution?

It's scalable. We have plans to increase the number of users in the future.

How are customer service and support?

Their support is good. They take a day to get back. It also depends on the severity. I'd rate them a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I haven't used any other solution. I am comfortable with Automation Anywhere. I know about Blue Prism and UiPath, but I haven't worked with them. UiPath also has many features. The new version of Automation Anywhere is similar to UiPath.

Every tool is good. Every tool has its advantages and disadvantages. There are benefits to using any automation tool, such as Automation Anywhere, UiPath, or Blue Prism. It depends on which tool you are the most comfortable with.

How was the initial setup?

It's very easy. They have changed it in the latest update. The latest update does not need any kind of preparation. There are just basic requirements of RAM that should be met. You just need to log in on the web browser, and it gets installed. It isn't an issue.

What about the implementation team?

It was deployed by our team because Automation Anywhere doesn't help for the latest version. It can be deployed by one person.

In terms of maintenance, you do require a support team because the bot sometimes stops. It isn't error-free. Sometimes, the site is down, so you need maintenance. You need a support team for it. Every RPA tool requires some support. The number of people required for maintenance depends on how many bots you have. If you've deployed 100 bots, you would need five to ten people. The maintenance time also depends on the issue.

What's my experience with pricing, setup cost, and licensing?

Based on what I've heard, it's costly, but I don't know much about its pricing or licensing. I'm not a part of that.

What other advice do I have?

I'd recommend this solution to others.

It's easy to use for business users and it's easy to learn.

It's easy to learn for non-technical employees, but you should approach it with a logical mindset. Only then can you learn it. The tool is easy to use, but for applying rules and other aspects, you should address it logically.

It takes a while to realize its benefits because you need to train people. It takes four to five months to see the actual results.

Overall, I'd rate it an eight out of ten.


    reviewer1584543

Makes our processes error-free while boosting productivity

  • June 07, 2023
  • Review provided by PeerSpot

What is our primary use case?

We typically use Automation Anywhere for backend operations and financial processes, such as APR.

How has it helped my organization?

The biggest benefit of Automation Anywhere is that it makes our processes error-free. Accuracy is how you build efficiency within the system and increase productivity.

What is most valuable?

Document Automation, one of Automation Anywhere's core features, is excellent. All the other features are also useful, and their cloud solution is pretty seamless.

Automation Anywhere is relatively accessible to non-technical business users. It's about 60:40. Around 60 percent of the solution is intuitive, but you still need to do some work to learn the platform. The company offers strong learning resources. Most people can easily learn Automation Anywhere in a couple of months using tutorials.

Automation Anywhere works with POST and REST APIs, so it's easy to integrate with any platform or application. Automation Anywhere is applicable to any industry or department where there are large volumes of processes that are straightforward and require no manual human intervention.

For how long have I used the solution?

I have used Automation Anywhere for nearly four years.

What do I think about the stability of the solution?

I rate Automation Anywhere 10 out of 10 for stability.

What do I think about the scalability of the solution?

I rate Automation Anywhere 10 out of 10 for scalability. We usually optimize one or two processes until we can achieve an ROI and scale them up for the entire organization.

How are customer service and support?

I rate Automation Anywhere support 10 out of 10. They have a solid team to address any issues or glitches as they arise.

How would you rate customer service and support?

Positive

How was the initial setup?

We typically deploy to Automation Anywhere's public cloud. We haven't used the private cloud option because it's expensive. I'm the project delivery manager, so I was involved in the deployment. It doesn't require any infrastructure because it's in the cloud.

The deployment time depends on the complexity of the processes. Simple processes can be configured in a couple of weeks, but complex projects might take up to three months.

The number of people involved also depends on the client's needs and the licenses purchased. You need a developer license for each engineer. Automation Anywhere licensing is based on the individual users, not the partners. For example, let's say a project will take one engineer three months, but the client wants it done in 45 days. You would need to double the number of engineers and pay for an additional license.

Automation solutions require some maintenance and change management because no process remains constant. You will need to update and optimize the bot as the process mechanism changes.

What was our ROI?

We have seen an ROI. It's hard to give a solid metric because every organization has a different way of calculating it and it varies between processes. However, I can say that Automation Anywhere reduces costs while increasing productivity and accuracy. By automating repetitive tasks, we can shift our human employees to more productive work that requires imagination and creativity.

What's my experience with pricing, setup cost, and licensing?

Automation Anywhere is expensive. They should consider lowering the price to make Automation Anywhere more affordable to SMEs, which comprise a huge segment. The license is annual, not monthly. You need to pay for some of the advanced features, such as document automation, which doesn't come with the base package.

What other advice do I have?

I rate Automation Anywhere nine out of 10. RPA can be integrated with API and integrated on top of any application. However, it's always better to go with API if you have that option. It's steadier, more scalable, and more robust. The best part about RPA is you can create a hybrid model, so you can use API when available or RPA when that isn't the case.


    Bhargav S.

Good one

  • June 05, 2023
  • Review provided by G2

What do you like best about the product?
It is most help full to use and test the app.
What do you dislike about the product?
To manage the test script is very complex in this tool.
What problems is the product solving and how is that benefiting you?
App automation test cases.


    SabrinaTrabelsi

Has cloud capacity, can increase automation consumption, and is scalable

  • June 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution to automate the financial process.

How has it helped my organization?

Automation Anywhere has helped improve our organization by automating many processes that used to take us a lot of time.

We see the benefits of Automation Anywhere within one year of launching a project.

Automation Anywhere has been helpful in scaling our organization's automation efforts.

The latest version of Automation Anywhere makes it easy to integrate RPA bots, APIs, business applications, and documents. However, we had a lot of problems migrating from the previous version.

Automation Anywhere has helped our organization increase automation consumption.

What is most valuable?

The capacity to use Automation Anywhere in the cloud is the most valuable feature.

What needs improvement?

We have a new feature share in Automation Anywhere, but it does not migrate automatically from the previous version to the new one. Therefore, we had to do a lot of work to adapt the records to the network, which was a problem.

I would like Automation Anywhere to have more integration with for example, with AI platforms.

The technical support response has room for improvement.

Automation Anywhere is not user-friendly and could be improved.

For how long have I used the solution?

I have been using Automation Anywhere for four years.

What do I think about the scalability of the solution?

Automation Anywhere is scalable. We have 100 end-users and the solution is deployed across multiple locations and departments.

How are customer service and support?

The technical support response time is slow. They are difficult to contact and I am not satisfied with their support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used UiPath, which is more user-friendly than Automation Anywhere. UiPath has many more features, and a better platform, making it easier to learn.

How was the initial setup?

My manager completed the initial setup, but I believe it was complex. The deployment required one person from Automation Anywhere and four people from our technical office, including my manager.

What about the implementation team?

The implementation was completed in-house with the assistance of an Automation Anywhere tech.

What other advice do I have?

I give Automation Anywhere an eight out of ten.

Automation Anywhere requires users to have some technical skills to use it.

For someone who wants to use an API integration instead of a robust process automation solution, I would say that it depends on the API process. Performance is not the only factor to consider.

We have two people responsible for the maintenance of the solution.

We maintain our bots daily because our processes are complex and ever-changing. We spend around two hours each day maintaining bots.

Automation Anywhere has a steep learning curve and should not be learned on the job.


    Marina Maged

They've added some handy Excel actions that have saved me a lot of time as a developer

  • June 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Automation Anywhere to automate our processes. The company has three bot creators and one bot runner, but there are other users triggering the bots in various ways. I don't have a precise number of end-users, but it's around 20 people.

How has it helped my organization?

The solution's primary benefit is improved efficiency. Automation Anywhere enabled us to enhance many processes that were previously done manually. It helps save time while improving compliance by keeping the data clean. We've also increased visibility for our end-users because we use the data from Automation Anywhere to build dashboards.

Each process might take one or two hours manually, but we can complete the same processes in a few minutes. It frees our employees to focus on other things, such as training and building new skills. It took about three weeks to fully realize the benefits because we had to adjust the processes.

The API integration has been helpful. There are no errors, and it performs much faster than any object clone or anything like that. My overall experience with API integration is positive. I use Power Automate for documents and OCR, but I haven't used Automation Anywhere for this purpose. It saves time if we use the APIs more than just the RPA bots, and it reduces the number of errors. Overall, our automation consumption has increased by about 70 percent.

What is most valuable?

I've had a generally positive experience with Automation Anywhere. The solution has improved significantly in the latest version. They've added some handy Excel actions that have saved me a lot of time as a developer. Object cloning has been enhanced, so our automated processes are more stable and have fewer errors.

Automation Anywhere is accessible to users without technical knowledge. However, you need to learn some basic programming skills to go from conceptualizing a business use case to realizing an automated process. Breaking down a process step by step requires some rudimentary programming and problem-solving skills. Most of it is drag-and-drop, but you need to understand programming logic.

I had some programming skills before I started, so it wasn't difficult for me to learn. It took me about two weeks to get comfortable using the software. There are lots of resources online, so I could easily Google information whenever I got stuck on something.

I haven't tried training any non-technical users. When I started at this company, we all underwent the same training. The employees' skills and backgrounds varied. I have more of a technical background, and another colleague had taken some programming courses previously. Others had backgrounds in finance, operations, marketing, etc. All of those people took seven days of training, but they aren't doing anything with Automation Anywhere. They're business users, not developers. Non-technical people need at least a couple of weeks to learn the solution.

What needs improvement?

We've struggled with some of the new features Automation Anywhere added in the latest version. For example, they added a new OpenAI package, but it took a while for me to find it in the actions menu.

It would be helpful if the company communicated more about new features or created some built-in instructions within the platform. I feel like we aren't fully utilizing the latest features. They could add some links to tutorials or provide some training to walk us through the new features.

For how long have I used the solution?

I've been using Automation Anywhere for three years.

What do I think about the stability of the solution?

The stability has improved significantly in the latest version.

What do I think about the scalability of the solution?

I rate Automation Anywhere eight out of 10 for scalability. The scalability is excellent because we have subtasks and bots that we can reuse to scale up other customers. We can build templates and customize them for various clients' needs. We can also combine sub-tasks and templates to build bigger bots.

How are customer service and support?

I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us with issues when they arise, but we had a bad experience, so we started going through the ticketing system, which has worked out well.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I was using the online version of Power Automate to try it out for a week or two.

What other advice do I have?

I rate Automation Anywhere eight out of 10. I recommend getting some training before using Automation Anywhere. Try to automate as many processes as you can to understand appropriate use cases. You must learn to translate a business requirement into a bot's coding. Learn as much as you can about all the features. It's sometimes hard to keep up with the latest updates.

My biggest lesson has been the importance of persistence. You have to keep trying to improve the processes because there are often better ways to do something and multiple approaches you can adopt. You need to occasionally revisit processes you've already automated and consider ways to improve them. Initially, I would automate a process and move on, but you sometimes need to optimize the process first.


    Prathiba S.

Automation Process

  • May 29, 2023
  • Review provided by G2

What do you like best about the product?
Automation has become an increasingly prevalent and transformative force across various industries. It has the potential to streamline processes, increase efficiency, and improve overall productivity. Here's a review of automation highlighting its benefits and potential considerations.
What do you dislike about the product?
While automation offers numerous benefits, there are certain aspects that some people may dislike or have concerns about. Here are a few common points of contention regarding automation:
Job replacement,less human interaction,Skill requirements,Technology dependence,ethical consideration
What problems is the product solving and how is that benefiting you?
Automation faces several challenges and problems, despite its numerous benefits. Here are some key issues that automation encounters:
Inequity,security and privacy,resistance to change


    Ganesh S.

RPA process helps to automate repetitive and rule-based tasks by using software robots

  • May 28, 2023
  • Review provided by G2

What do you like best about the product?
key benefits of Automation Anywhere's Robotic Process Automation (RPA) platform include its ease of use, scalability, broad functionality, bot analytics and monitoring capabilities, a bot store and community for collaboration, and a focus on security and compliance.
What do you dislike about the product?
potential challenges with Automation Anywhere or any RPA platform can include a learning curve for users, limitations in handling complex processes, the need for ongoing bot maintenance, potential impacts from changes in application interfaces, and limited cognitive capabilities for tasks requiring human judgment. It's important to carefully evaluate these factors to determine the suitability of the platform for specific use cases and organizational needs.
What problems is the product solving and how is that benefiting you?
Offering scalability and flexibility to adapt to changing business requirements and workloads.
Enhancing productivity and employee satisfaction by freeing up human workers for more valuable work.


    Insurance

RPA for manual work Automation

  • May 26, 2023
  • Review provided by G2

What do you like best about the product?
It helps in automating the tasks that are redundant and takes a lot of time. It's a very useful tool in such scenarios and saves a lot of effort and hour.
What do you dislike about the product?
I didn't find any drawbacks only sometimes we have to add some waiting for some webpages to load or in the case of mainframes we need to add wait between the screens.
What problems is the product solving and how is that benefiting you?
I developed an automation task that used to go through clients' portals which were based on mainframes and webpages and then after collecting all the data it used to give an output excel which helped in further ananlysis.