We have several use cases for Automation Anywhere. We have several processes developed for HR, finance, and our automotive business, so we found use cases for everyone. Finance would be the major focus right now. We have this GPS center where we are trying to build many automations because we are dealing with cash allocations and processing invoices.

The main challenge I was looking to solve with a GenAI process automation was finding the GenAI solutions that were presented, and it has a combination that allows integration with the GenAI process automation with test bots. I found it very useful to have a centralized place where everyone can go. Instead of opening multiple applications, we have someone just opening a single app, making the prompt, and all the work starts to be done there. We have many opportunities, especially in accounts payable.

Currently, we are using Document Automation with Automation Anywhere. We are still not using AARI, which is something we are working on. I just started using it, but we are already using Doc Automation. We have processes using GenAI to extract information from unstructured documents. We have been having huge results in a short amount of time, which is incredible. Document Automation has had a significant impact on efficiency and productivity for us. The project I was mentioning was completed in two weeks. Our DSO was being impacted because of the backlog. In a short amount of time, we were able to reduce it by 38%, which was incredible.

What I appreciate most about Automation Anywhere is the cloud version. It was a huge change and it's very friendly, very easy to use, even for citizen developers. We have a group of citizen developers and I find it very easy to teach and use. These features are actually now in the front of the line and releasing these features. Last year when AARI was announced for the first time, and now, what we are seeing, putting everything together, seeing everything together, it's a huge change.

Automation Anywhere has helped us deal with these challenges. In Doc Automation, we have this project where we had a huge backlog. As we were closing our fiscal year, we had this huge backlog that we needed to clean up. The business was preparing to hire 12 people to do that, and even though they were not sure they could handle it, we built the process to extract and do the entire process just in two weeks. We were able with a single person to clean the entire backlog, which gave us huge benefits.

In the age of GenAI, the biggest challenges for my company include changing the entire mindset. Users need to trust the solution and what is being asked of us is that we need to be able to show the value it is bringing. It's not just a matter of trusting the technology, we need to be able to show exactly what we are going to achieve by using this technology. 

For that, we need to have a proper framework that tracks all the benefits we are extracting from automations and shows them that this will actually take us to the next level. We are working with Automation Anywhere's value engineering team, and they are helping us build this framework, so we can show our leadership that this is the right move for starting to adopt this technology.

Automation Anywhere can be improved by working on the next step with GenAI process automation and the agents. This all deals with information we are receiving and acting upon. The next step would be more predictive, having predictive analysis and being more proactive in the way we are taking our actions. Instead of having an agent trying to look at where the best price is when I receive a request to buy something, we could have an agent that could use historical information to predict the best time to buy that product. In that way, we could have some predictability and start anticipating the right time to take actions for profit and lower cost reduction.

I've been using the solution since 2019.

We were using another solution before choosing Automation Anywhere. It was not actually an RPA per se; it was more a ticketing tool that allowed building some automations. The company had previously tried UiPath but found some issues in managing and supporting the tool. They chose Automation Anywhere, which was a perfect fit in the environment we were building internally. For citizen developers, the learning curve is much faster compared to other tools.

We could have a better integration. We have our development environment, and then we need to export that and then import it to the client. So this is a manual process. We would like to have a more automated process, integrated process, where we could have a pipeline where we could, from the production environment, push the version that we want to deploy to production. 

In terms of version control, there are some improvements that can be done there. It would be nice to have more actions and more tools that allow us to have a better release control and showing all the features that were launched on it. 

Having AI right now, it would be nice if we could also automate part of the documentation process. That's something that is possible. Nowadays, we can send a quote to AI and just ask it to explain this or build me a document explaining this code. There is some work that can be done there that can improve the deployment that we are doing through production to ensure that we have everything documented, and have all the version control in place. 

Regarding pricing, setup costs, and licensing, we don't have the license for the enterprise that allows us to build the agents. This is something we need to work on. The first version would double our cost. 

We need to work with our business, which is why I'm working with the value engineering team. To get that type of cost approved, we need to be able to show all the benefits we are seeing from our automation. Automation Anywhere could try to come up with a better solution for having this framework that's easy to implement and maybe integrate into their own products so we can easily extract all the values from the automations. We need to be able to show data at four different levels because every level of leadership wants to see the data differently as they have different goals.

Regarding API, we are not using it currently with Automation Anywhere as we don't have a license yet, so it's still a work in progress. We found many opportunities and just need to work with the business, build a POC, and then work on having access to it.

AI governance is very important in our company. We need to take care about securing our own information as we are a private company, so there are many aspects we need to address. We have an AI council in our company that ensures we are using the proper tools and have contracts signed to ensure data privacy and security.

We received a presentation of the COE Manager. We found it was not filling all the gaps we were looking for, so we are not using it currently. We have another solution. We have been using the information we are extracting from our automations and bot metrics. We are extracting that into a simple database and crossing it with control room APIs to get information about our executions. We built this lake house with a model that automatically extracts this information and builds our Power BI reports.

I'd rate the solution eight out of ten.

I mainly use Automation Anywhere to automate operations, and our main use case is processing banking transactions that are captured at the banking front end in the retail office, and then automated in the back end.

What I appreciate the most about Automation Anywhere is the ease of use and the flexibility that we have, being able to create bots very fast. It is very easy and friendly to develop. That is the main aspect of it.

The benefits of Automation Anywhere to my company include significant time savings and reduction in workforce requirements. While I do not have a general number, in the main process, we are saving approximately five to six full-time employees that we would otherwise have to employ to do this specific task.

The main challenge I was looking to solve with Robotic Process Automation is that RPA has some limitations since the software we automate changes continuously. We are looking into AI to enable applications that automate it.

In the age of Generative AI, the biggest challenge for me and my company is the learning process. AI governance is going to be very important in my company as we are a highly regulated business. It is not very advanced in terms of AI regulation, although we have it in our minds.

I am currently in a project to use Document Automation in my process; we are currently developing it. It is not yet in production, however, that is our main project currently. It has not yet impacted my efficiency.

Automation Anywhere can be improved in terms of complex logic implementation. While the application is very easy to use, we find that programming complex business logic could be better integrated into the native tool.

I have been using Automation Anywhere for five years.

This is the first solution I am using.

The deployment was good.

I am happy with the pricing, the setup costs, and the licensing; I do not have any problems.

I considered other solutions as part of the process. I cannot specify which ones, however, it is part of the banking process to evaluate several tools before choosing one.

I have not used the autopilot capability of Automation Anywhere yet. Regarding the Automation Anywhere Center of Excellence or COE manager, we have a project to start using it, however, we are not currently using it for the purpose.

I would rate Automation Anywhere a nine out of ten.

Through Automation Anywhere RPA, we have been able to save thousands of hours of AP invoice processing each year.

Automation Anywhere RPA has enabled a lot of our employees to have their valuable time freed up to do other things, ranging from the Treasury department, the Revenue department, General and Cost Accounting. We had lots of manual processes, no automation whatsoever, and the automations are able to automate those things, such as document processing, PDFs, and ERP system navigation, enabling our employees to focus on other things that require more critical thinking and decision making.

As far as what could be improved with Automation Anywhere, I think they have a really wonderful product. There have been things in the past that I have asked them to improve or submitted a ticket to them to improve, and I've seen results from that. 

They have implemented something that makes the product better. 

If there was anything that I would ask for improvement on, there were times in the past where through submitting a ticket for support, it seemed that some of the engineers who were helping me did not understand the product that they were supporting. That felt difficult because I felt I was almost explaining the product to the company. But again, isolated and for the most part, it's been a really good experience.

Before we implemented Automation Anywhere, we were not using any automation or RPA solution back in 2018.

Their support team is really great, and they also have a really robust online community, the Pathfinder Community, where developers and automation leaders can go and have discussions, submit use cases or issues, and get support from others as well. I have also had Automation Anywhere staff respond and reach out to me through a Pathfinder community post that I've made. Their ticketing system is also good, and they recently implemented an artificial intelligence agent in their email responses that has helped guide the ticket through the escalation process.

We didn't have anything in place before adopting Automation Anywhere.

For others who are looking for an RPA solution and considering Automation Anywhere, I would encourage you to choose Automation Anywhere if you are hoping to have any level of citizen development involved. 

They make it very easy for anyone to learn and pick up the skills required to develop bots. Beyond citizen development, I think that they have a very reliable platform that is very robust in functionality. 

They can integrate with many applications, and they make it very easy to create automations that scale and are able to automate a wide array of business processes.

When we were looking to implement an RPA solution, one of the other prospective vendors that we looked at was UiPath. One thing that stood out to our company was how approachable Automation Anywhere was compared to UiPath, which seemed to be more developer focused and more technical focused, not as low-code as Automation Anywhere. 

With Automation Anywhere, you could come from anywhere, any level of experience, and any industry. You can learn from their Automation Anywhere University and become a bot developer, which is what we did, since all of our team is composed of accountants who are in the industry first and technical second. Automation Anywhere really provided a solution that let us make that work.

I don't have the exact figures regarding the hours we reduced, but I can say that it is thousands of hours. It's less clear in other departments whether we have seen benefits, as it's more focused on quality of life and relieving pain points. 

On a scale of one to ten, I would rate Automation Anywhere as a nine, really because I believe that they're a very fantastic RPA company. Any company has bumps and bruises, but with Automation Anywhere, it's been a very reliable solution that has been able to achieve anything that we need. 

It's been easy to learn for developers who want to pick it up and easy to manage from a Control Room perspective on the back end. As a company, I just really think that they do a very good job at delivering on the customer's needs.

Our primary use cases for Automation Anywhere focus around accounting and finance. We have some that have moved into our land department focusing mainly on lease records.

The benefit has been in terms of the bot taking a job that someone was doing and being able to move that person into another position. We have also seen a department with ten people being able to do the same work with two people. We were able to move those other people to more value-added tasks.

The valuable features of Automation Anywhere really are around the ease of use. Our RPA program focuses on citizen development, and all of the developers have full-time jobs as accountants, and then they work in automation on the side when time allows. 

The benefits of using Automation Anywhere focus on error reduction and moving people to work on more high-value tasks. We haven't focused so much on eliminating positions, but actually moving people to more valuable tasks. It helps to take away things that normally take a lot of time for someone to do, but don't add a lot of value to their job.

I really appreciate the user interface of Automation Anywhere, but I would like to see some improvement on some of the automation around screen processing. This includes adding some artificial intelligence on the way that bots actually can read the screen and know when things change and be able to adapt to those changes.

I've been using Automation Anywhere for around six years.

Automation Anywhere has been very stable for us. Control rooms are up, and we haven't had any issues or major issues where we had significant downtime.

Automation Anywhere scales very easily as we grow with our program. We're able to add bot runners as needed, as well as control rooms. It's very easy to add additional resources for the program.

Automation Anywhere support has been very good. We're able to put in tickets and request support, and we'll have a support engineer contact us and help us resolve our issues. 

I would give them a nine out of ten. The initial contact might often be a chatbot, which would be our initial response. However, many times, we need to talk to a real engineer to resolve our issues. Overall, it's been very good. Sometimes the chatbot can help you resolve your issues without having to further escalate.

Before Automation Anywhere, we did not have any kind of automated solution. Our audit partner came back and said that we should be doing some automation using an RPA product. At that point, my boss asked me to figure out which was the correct product for us to use, and we started our journey there.

During our deployment of Automation Anywhere, the first and most important thing that we did was to make sure that we got everyone trained. We spent a lot of upfront time training our developers, and that really paid off in the long term. We ran them all through Automation Anywhere's university, so they did all the online training, and then we brought Automation Anywhere in and did classroom training for our developers. That really paid off in dividends, and we were able to end up with a good developer base.

When we started with Automation Anywhere, we were on-prem with version eleven, and then we migrated to the cloud with A360. We saw a tremendous increase in productivity by going to the cloud. We currently aren't using any other cloud providers.

We primarily focus on natural gas production in Pennsylvania. Our office is located in Fort Worth, Texas. We have around 57 automations in production at this point.

The pricing that we received from Automation Anywhere in the beginning was very economical for us. We've seen a lot of benefit from what we spent to what we're receiving. From the beginning, it's been a very low-cost implementation for us.

When we started our journey with Automation Anywhere, we evaluated UiPath, Pega, and Automation Anywhere. We brought all three in to do a proof of concept, and from that, we determined that Automation Anywhere would be the easiest to use for our citizen developers. After the Automation Anywhere proof of concept, one of our accountants went back to her desk, and she was able to create a bot on her own.

My advice to other companies that are looking to purchase Automation Anywhere would be to make sure you have a champion for your process automation program so that you can get support throughout the organization. Automation Anywhere will be a trusted partner to help you through that process. 

I would rate Automation Anywhere a ten out of ten. As a solution for process automation, it's been very easy for us to use, and I don't think that we could have done it with any other solution.

My use cases include technical service, finance, and IT ops.

What I appreciate the most about Automation Anywhere is its ease of use. The ease of use helps my company by allowing us to roll out automations quickly.

The main challenge I was looking to solve with the agentic process automation, is that we don't have any agentic process automation yet. In the age of agentic AI, probably the biggest challenges for me and my company are determining which direction to head and settling on the right path. Automation Anywhere can help me with that. It depends on the price point; currently, the pricing is a bit high. I am just on the RPA. I have not had a chance to try out the AI agent studio feature of Automation Anywhere yet.

AI governance is very important for my company in general. It is important due to safeguards, making sure that there are appropriate guardrails in place so it does not give proprietary information outside the company.

I utilize Automation Anywhere Center of Excellence manager or CoE manager. My impression of its impact on visibility in the automation lifecycle is so-so; it has good points and bad points, and I have discussed with Automation Anywhere several of the other shortfalls as well as the positives.

We are using the cloud-based nature of Automation Anywhere CoE manager in managing our automation pipeline. I use it to track the progress of various ideas, the solicitation of ideas from our population of managers, as well as to track a couple of projects against our initial goals. We do use document automation in our current processes, yet not in production as we are in the process of one project that's being developed right now.

One way Automation Anywhere can be improved is in ticketing; I have a couple of tickets that have been outstanding for a while, and the support staff have closed tickets without checking with me first, which has been a sore spot.

I have been using Automation Anywhere for five months.

I used Microsoft Power Automate before choosing Automation Anywhere.

My experience with the deployment has been very good. 

My experience with the pricing, the setup costs, and the licensing of the platform has been good with the bots, as well as the support package, but the price points on the agentic side and AI side are rather high.

I did consider other solutions before choosing this one, including UiPath. I went with Automation Anywhere because it was a coin toss between the two, but Automation Anywhere had a better price point.

I switched to Automation Anywhere since it is a better product. 

From one to ten, I would rate Automation Anywhere probably about an eight.

Our main use cases for Automation Anywhere are anything that's end-to-end automations. We initially used to do finance and HR only, however, eventually graduated to different verticals and departments. Our use cases have been predominantly high-value, high ROI, and anything that can be repeatable, algorithmic, and automated.

Automation Anywhere has significantly improved our ability to automate both standard and complex business processes. Initially, we focused on traditional rule-based automation to streamline end-to-end workflows in functions like finance and HR, which delivered strong ROI.

More recently, we’ve expanded into HyperAutomation where we have used Automation Anywhere to orchestrate the end to end AI solutions. These tools have allowed us to tackle tasks that previously required manual intervention by enabling role-based, persona-driven agents that make near human-level decisions with human oversight 

One of the most valuable features of Automation Anywhere is its low-code/no-code framework, which enables us to quickly build reusable automation templates. This has made it easier for both developers and citizen developers to scale automation across teams.

As a cloud-native platform, it offers an intuitive and accessible development experience, which has accelerated adoption and reduced infrastructure overhead.

While the platform’s features and enterprise support have been excellent, one area for improvement is greater flexibility in packaging and pricing. It would be helpful to have more modular options that allow us to selectively license features based on our needs without committing to the full suite.

This would improve cost efficiency and make it easier to align the platform’s capabilities with our automation strategy as it evolves.

I have been using Automation Anywhere for over ten years. I play different roles in consulting, being within the product, and trying to be the implementer, leading to multiple implementations.

I would rate the stability and availability of Automation Anywhere at 9 out of 10. Since moving to the cloud platform, we’ve experienced minimal downtime, and overall reliability has been excellent. It’s one of the most stable enterprise automation platforms we’ve worked with.

Automation Anywhere has scaled well with our evolving business needs. We've been able to expand usage by adding more creators and runners as required, and the licensing process has been straightforward and efficient. The platform has supported both incremental growth and larger strategic shifts without friction, which gives us confidence in its ability to scale further as our automation footprint grows.

I would rate Automation Anywhere support a seven out of ten. Enhancing the support tiers might be beneficial, and pricing has been a primary challenge, with a need for cheaper options and more tiered support.

We do not have premium support. While we possess a basic support package that has been really good, we are considering premium support packages for the future, however, we have received ample assistance from Automation Anywhere for critical issues we've faced.

We previously used earlier versions of Automation Anywhere, and during our transition from v11 to A360, we evaluated the improvements through a series of proof-of-concepts. What stood out was the enhanced developer experience, broader connector support, and the overall seamlessness of development and deployment in A360 compared to prior versions. These improvements solidified our decision to continue with Automation Anywhere as our automation platform of choice.

Straightforward, and we were able to apply all templates and best practices when we rolled out the solution internally

Mix of both internal as well as vendor team. Vendor experience has been great

We've seen strong ROI from Automation Anywhere in two main areas. First, traditional automation has helped us streamline end-to-end processes in functions like finance and HR, resulting in measurable operational efficiency. Second, AI orchestration has allowed us to manage and scale multiple AI-driven use cases effectively, extending the impact of automation beyond rule-based tasks.

While we can't share specific metrics, the overall value—in terms of time savings, consistency, and scalability—has been significant.

In our experience, setup and licensing with Automation Anywhere have been smooth and straightforward. Our vendor management team worked closely with a partner and Automation Anywhere to handle licensing, and the cloud-based setup was efficiently managed by their team. We've used the platform for over 4 years without any major licensing or deployment issues.

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