We are still in the relative infancy with Automation Anywhere. We still use mostly RPA bots and haven't quite gotten to the Agentic Process yet. We are hoping to upgrade our platform to the Enterprise platform this year, so we are still at the beginning of the learning curve in the RPA bot-building stages. We have a couple of Co-Pilot projects going on currently, but we are still trying to get the process owners to buy in.

The main challenge we are looking to solve with Agentic Process automation involves processes that work specifically with call center operations. This includes agents taking calls, managing cases, working with ServiceNow, ticket handling, and similar tasks. Agentic Process automation shines when people create cases and tickets flow in and out of the system, but a human isn't needed to process most of that because it is all being captured by the computer during intake. Saving time working on the phone, gathering information, and handling ticket information makes APA a huge game-changer.

In the age of Agentic AI, the biggest challenges for me and my company involve adoption. We are still in the infancy of process automation, so currently, it is just getting the stakeholders to buy in. Automation Anywhere has helped me with that. Our company has looked at different software vendors, and Automation Anywhere is worlds apart from any other offering. The platform itself is intuitive and easy to use. I have even mentioned to people who aren't developers or very computer savvy that they could pick up Automation Anywhere and just get started.

I have really loved all of the new Agentic Process automation pieces from Automation Anywhere that are being introduced. They are announcing new features at AA Imagine, and it has been fantastic to see all of the amazing innovations. I am really hoping we can get to that Enterprise platform this year so we can take advantage of the APA capabilities, as there is groundbreaking, industry-changing technology happening.

It is difficult for me to suggest improvements for Automation Anywhere because it is such a fantastic product. We have looked at competitors, and there is nobody that holds a candle to Automation Anywhere.

It is challenging to specify needed improvements because there is so much functionality we are not taking advantage of yet. We haven't been able to utilize the full product offerings, which makes it difficult to suggest specific improvements.

One of the things that has gone very well is the control room itself. The control room itself is easy to use. One area that could potentially be improved is adding additional widget capability within the main dashboard in the control room itself.

We have been using Automation Anywhere for about eight years.

It's been great. It's been flawless. We've had great integrations into Genesys and ServiceNow. Deployment has been wonderful.

It is fantastic. It has been great. It is perfectly priced for the quality received. When paying for quality, that is exactly what you get.

We considered UiPath and Blue Prism before choosing Automation Anywhere. ServiceNow has an RPA platform, but it was not suitable for our needs. The main competitors we looked at were UiPath and Blue Prism, but Automation Anywhere was exactly what we were looking for.

I believe Automation Anywhere could help achieve our automation goals, but we haven't reached the APA stage yet, as we are still in the RPA stage. There are numerous use cases we could implement.

AI governance is important for my company in general. Having governance in place ensures things work out properly and stay aligned. However, that part is managed by our product manager. 

We have several copilot projects in development, but we are not using Automation 360 AI yet. We don't use Automation Anywhere COE yet, which is another offering we hope to invest in this year. I am not utilizing document automation in current processes, which is another capability we hope to get buy-in for this year.

I would rate Automation Anywhere a ten out of ten.

Right now, my use case for Automation Anywhere is that we're in the middle of an AP invoice automation project, automating invoice entry into our Oracle EBS system.

What I appreciate the most about using Automation Anywhere is that I find it very easy to use; the connectors are great, the layout's great, the functionality is great, and it just works, so it's pretty good. Using Automation Anywhere has improved our company significantly, as we are doing over eight to 10,000 invoices a month, which people had to do before, while now the automated process is doing that without too much human intervention, saving probably about at least two to possibly three FTEs per week.

Regarding the pricing, setup costs, and licensing of Automation Anywhere, I think it could always be cheaper, but it seems fair and it's a good product. I think they should figure out a way to allow development environments that don't require licensing for unattended so I can test without taking away production licenses.

Automation Anywhere is already pretty robust and we have not run into a problem connecting everything; we connect everything from Office 365 to Oracle databases, to Oracle EBS systems, to Workday, to other systems, and I have not found a use case that Automation Anywhere hasn't been able to accommodate, so we are really happy with everything we've seen.

My biggest suggestion would be to allow us to set up test and development licenses or environments that don't use unattended licenses needed for production. Currently we have six licenses and can use only four in production due to the need for test licenses that don't get used often, sometimes just once a month, while we either have to switch them back and forth or deal with not having all the licenses we need. I understand they don't want abuse, but it seems having a better way to handle this could be beneficial.

I have been using Automation Anywhere for approximately nine months.

I have not really seen an impact yet from Automation Anywhere's visibility in the automation lifecycle, as we are in the very beginning of it, but it does look having a good framework.

Automation Anywhere has helped me overcome these challenges as it, along with another tool called Hyperscience, has completely changed how we process invoices, automating what humans used to do from beginning to end. Automation Anywhere has helped me achieve my automation goals, as we are in the middle of it and it's helping month after month, allowing us to continue to add suppliers and invoices while it just does what it needs to do.

I was not using another solution before Automation Anywhere. We started this journey with Automation Anywhere and have actually added Power Automate into the mix, especially around end users, as we're a big Microsoft shop and everybody has some form of a Power Automate license. We decided on Automation Anywhere over UiPath and Blue Prism based on what the product could do for us.

Document automation has impacted efficiency and productivity massively, as we are processing approximately 8 to 10,000 invoices every month, with probably another 8 to 10,000 more to go, different suppliers and a different accounting structure, and it handles everything we throw at it. I have measured the time saved by using document automation in document processing, approximately noticing we are at roughly three minutes per invoice, saving about 60 man-hours per week.

I don't know the biggest differences between Automation Anywhere and Blue Prism and UiPath, as I wasn't part of that conversation and I have not looked at Blue Prism or UiPath. My understanding of UiPath is that they claim to have a lot of features, though not much of it is as relevant as their marketing material might suggest. Regarding Power Automate, I have delved deep there too and noticed they struggle with having both cloud-based and desktop-based functionalities, making it difficult.

The main challenge I was trying to solve by intelligent process automation around AP invoices was that the current AP team had a backlog of a couple months of invoices, taking them quite a long time, and it didn't become feasible to keep adding more people to a team that already had many, so they needed a solution and the automated process was that solution, allowing us to grow and add more invoices and suppliers without needing more people and reducing the backlog to under a week.

I am not utilizing the AI Agent Studio in my automation process yet, as we don't have a license for that, but we're exploring it. Both I and another person on the team are in training that Automation Anywhere had a few weeks back for agent AI, which is really interesting and we're excited about, though we don't have a license for it just yet.

My impression of the AI governance features in maintaining compliance and data integrity within my company is that we are just starting to explore that, and it looks very helpful. We are setting up a Center of Automation to solidify those rules and needs for governance, and the tool itself seems to do a good job at facilitating that.

I am starting to utilize Automation Anywhere CoE, as once we started getting most of the invoices in, we are having meetings about starting this project this week and next month. I perceive the cloud-based nature of Automation Anywhere CoE Manager as effective for managing our automation pipeline. We use the SaaS product exclusively at this point without anything installed internally, except for some internal machines that have Automation Anywhere installed from a client perspective.

On a scale of 1-10, I rate Automation Anywhere a 10.

Our main use cases when using Automation Anywhere involve a lot of end-to-end processing with a human in the loop. With the GenAI features and capabilities, we are now exploring and extending or expanding our use cases further.

We haven't done anything with AI agents just yet. We've just tapped into the GenAI aspect. We're excited to explore AI agents and how they can impact our existing and new processes. We have ideas, but we haven't delved down that path just yet.

The biggest challenge for our company is getting the correct information from an end-user regarding what they're trying to accomplish. Getting that information from one point to another is our biggest challenge. We're excited about the generative aspect of it because we know that it can listen to the end-user, pull relevant information or regenerate what it needs to, and provide it back to them as an assistant. We're excited for this capability.

We haven't tapped into AI agents, but everything else with the platform has absolutely helped, such as its basic RPA capabilities, Co-pilot, and human in the loop. It's definitely made our work jobs a lot easier because of those capabilities, and the same thing is with our end-users.

Automation Anywhere has helped us to achieve our automation goals. It's made our lives significantly easier to be able to tap into that environment with the ease of development and the ease of use. It's made things much simpler, much quicker to develop, and scale up.

We utilize Document Automation in our current processes. That was one of our biggest draws to Automation Anywhere when we first invested. We looked at a bunch of different IDP tools initially before Document Automation. Automation Anywhere had the IQ Bot tool. That's what we first invested in, and then we were excited when they did the upgrade to Document Automation. The capabilities there are a lot easier to use out of the box. It's a lot easier to scale, and there are AI benefits to it.

Document Automation has absolutely impacted our efficiency and productivity. We had one process specifically that drew us to this use case and then expanded it much further out, where we're essentially inputting invoices that don't go through our normal procurement system. It used to go through our AP team for manual input. It used to take a full person's time a year to do that. We're saving essentially a full FTE through Document Automation. That was our first use case with it, and we have a couple of others in various other accounting operations and tax bases that save significant hours. We also have some hard dollar savings along with it. It has had a huge impact so far, and we see it being a huge impact going forward.

We've used a couple of different tools, and it just has the best end-user experience. Among everything we've tried, it's the easiest one to pick up from the product perspective. They're doing everything right.

What I appreciate the most about Automation Anywhere is that the end-user experience is superior to any of the other tools on the market that we've looked at. We've shifted platforms a couple of times, and Automation Anywhere is the one that stuck based on end-user experience, the ease of development, and trainability with the tool.

Automation Anywhere has definitely made a significant impact in terms of hours saved to scale up. We've had to re-platform a couple of processes from other tools to Automation Anywhere. We are doing the exact same process, but the hours saved have been more because of the end-user experience and ease of development. The time it takes to get it up to scale has been a lot quicker than everything else. It has made a significant improvement for new and existing processes that we've shifted over.

I don't have an example of how Automation Anywhere can be improved. This definitely isn't a negative. One thing I loved about Automation Anywhere compared to some of the other tools out on the market is that there are constant improvements and constant updates, and they're letting us know of those. Anytime we see a challenge and bring it to the attention of the team, they always let us know that it is on the roadmap for future releases. A lot of the issues that we've had, we've been able to wait a little bit of time, and whatever problem they're trying to fix has been deployed in future releases.

We've had some technical difficulties connecting, but that's more on our environment and how we have the machines and everything set up. It's not specific to Automation Anywhere. However, it's pricier than some of the other tools. 

We are coming up to year four.

We were using one of their competitors. We started our automation journey about seven years ago with a consulting partner that helped us pick the right tool for us. At the time, Automation Anywhere was still on the market, but they weren't one of the leaders that they are now. Over time, that solution has been very helpful for us, but it never progressed the way Automation Anywhere has. There wasn't a leap and bounds progress in terms of investments in the tool and the new capabilities and features. That's what drew us to the Document Automation or IQ Bot. The other tool we were using did not have the same success rate, ease of development, and user experience. We looked at Automation Anywhere, amongst two or three others. Automation Anywhere was by far the best of those tools. While we were using that, we explored the RPA and other features. RE before it became Co-pilot and other functionalities drew us to it. We started investing more heavily in Automation Anywhere, and now it's our primary automation tool.

Our team has specifically only used Automation Anywhere and one other tool. Other businesses may have used it, but they don't have the same structure set up that we do now. We are the automation team within our organization, so we're the ones who are doing it on a consistent basis. If any other team has done it, it hasn't been problematic.

For the most part, it's been fairly seamless. The biggest struggle on our end seemed to be with just the technical connections. It's just how we have the infrastructure set up. We're housing an on-prem solution. We're exploring the cloud and shifting there because I know it'll be easier management from our side. There'll be fewer technical issues. It will be a lot easier to get newer updates from the tool itself. That's one thing that we're looking into now.

It's unique compared to certain other tools that we've used. It's somewhat pricier than some of the other tools that we've used, and the breakout between the different applications is also somewhat costly. If they can make it a little more cost-effective or bundle packages a little bit more, that would be beneficial.

AI governance is very important in my company and in general. Before we even tapped into the AI infrastructure, that was one thing we made sure was set up beforehand. We have a whole AI governance policy and a committee. Anytime there's an AI project, it needs to go through that committee. They need to understand all the data that's going to be processed through it, what tools we're going to be using, and what the project is as a whole. It needs to get approval before we can build it out.

We had an AI committee and a governance structure in place before we delved into the AI space. All of our data is in a secure cloud. We can't have anything touching the public environment, just based on the sensitivity of the data that we have. It's very secure and strong as a governance structure.

I would rate Automation Anywhere a nine out of ten. I don't think anything is a perfect ten. There's always room for improvement. Out of everything that we explored and learned, and used previously, it's made a huge impact. We're excited for what's to come, and we're definitely going to be using it for a long time.

Our Automation Anywhere use cases primarily focus on streamlining regular business processes by automating repetitive, time-consuming tasks. While direct FTE (Full-Time Equivalent) savings are not always the primary metric, the true value lies in enabling users to redirect their time toward higher-value, strategic activities.

The use cases are largely centered around the transportation domain, including:

• Warranty tracking and claims

• Logistics operations and coordination

These automations improve efficiency, ensure consistency, and support compliance while freeing up human effort for tasks that require judgment, analysis, or stakeholder interaction.

Automation Anywhere has brought measurable improvements to our organization by automating repetitive and time-consuming tasks across various business functions. The primary benefit has been time savings for employees, enabling them to focus on more meaningful and high-value work rather than manual, routine activities.

While the impact is not always quantified through FTE reduction, the platform has enhanced process efficiency, accuracy, and overall user productivity. Automations have helped reduce errors, improve turnaround times, and ensure consistency in daily operations.

Overall, Automation Anywhere has contributed to building a more efficient and scalable operational environment, aligning with our goals of digital transformation and continuous improvement.

What I appreciate most about Automation Anywhere is the interface, and it is very specific on what to use and where to use it. That is the most interesting part for me to consider. Automation Anywhere has improved my company significantly; earlier we were dependent on the client installed on local machines, but now it is completely web-based, so we don't have to worry about having a dedicated VM. We can connect and access the browser from anywhere. Rather than having a dedicated machine for every developer, we can have a shared machine so that based on shift basis we can use the same machine for multiple persons. That is an interesting feature which was not present in the older versions.

The advanced features such as document automation are helping tremendously, mainly in reading handwritten information and stable information. That has helped us significantly to extract the required data from renewals and some unstructured documents.

The primary challenge we aimed to address using AARI and Automation Anywhere 2019 was automating decision-making based on unstructured, free-text information-traditionally handled by operations teams. While earlier automation efforts managed to streamline parts of the process, manual intervention was still required for reviewing and routing free-text data. With AARI, our objective is to eliminate this dependency and achieve a fully autonomous process without human interruption.

In leveraging AARI and IQ Bot, the most significant challenges for our team lie in understanding the product capabilities and deploying them effectively in real-world scenarios. It’s not solely about training or online learning resources, but about applying the technology pragmatically and successfully within our environment.

At this stage, Automation Anywhere has only partially helped us overcome these challenges, as we are still in the exploratory phase with AARI in the context of document automation. While we’ve seen progress toward our automation goals, the full potential is yet to be realized.

One area where Automation Anywhere has shown promise is in AI governance, which is a critical requirement for us-especially in document automation and AI-powered workflows. The platform’s governance features help us ensure data integrity, traceability, and compliance in how information is processed and stored.

That said, there remains room for improvement, particularly in the clarity around AARI infrastructure requirements. Before fully adopting the solution, we need better insights into what infrastructure is necessary, any additional costs involved, and the level of support required. Understanding whether our existing environment can support AARI or whether additional investments are needed is essential for effective implementation.

I have been using Automation Anywhere for nine years.

We utilize Document Automation in one of our current processes with Automation Anywhere, but if we would to use any advanced features, it is very restrictive to use it in on-prem. We have to enable the cloud. When we say cloud there will be many red tapes, security wise, and it takes considerable time to get approval for anything from security. It would be beneficial if we had all those latest features enabled in the on-prem so we don't have to go through these hurdles. We worked together with Automation Anywhere to get security approval to enable the cloud environment.

I have not measured the time saved by using Document Automation and document processing extensively, but there are savings from the use case standpoint. The real-time saving is in decision-making and removing human dependency. When we achieve that, then I will be able to confirm the true savings.

There are additional things that Automation Anywhere could do to make it a 10; they need to consider the implementation perspective. It's not only about the features and latest tech, it's also about supporting that in the existing infrastructure and what else we need to consider. All those things will help them to stand as a front runner compared to other tools we have in the market. On a scale of 1-10, this solution rates between 8 to 9.

My use case involves day-to-day work automation in document handling, as I am from an organization where most of the work relates to documents, specifically unstructured data. We are utilizing this document automation feature in Automation Anywhere predominantly for handling this unstructured data. That's one kind of use case for me. 

Secondly, report generation is crucial since the finance team needs to generate lots of reports in a day or week, which involves integration with SAP as well as Salesforce. These integrations also have automation in place, but work mainly happens in Salesforce and SAP, and at the end of the process, a report is pushed to their department head for further validation. 

The use case of document handling is complemented by a dedicated help desk team that manages customer support using an engineering ticketing tool, where they use Automation Anywhere for logging tickets and updating the status on a timely basis. So, those are the main use cases for us of Automation Anywhere.

Document automation has notably reduced manual effort. In a day, we process at least 100 to 150 documents, so manual effort would take a day or half a day. However, since implementing Automation Anywhere, the amount of manual effort required has significantly decreased. There are validations to perform, but they only need to spend a maximum of one or two hours on validations. If there's no validation needed, it could take zero time. Thus, in terms of time savings, we consider this a significant improvement. 

Regarding cost savings, we had a dedicated help desk team that initially had 10 to 15 employees, but after implementing automation, almost all ticket logging and updates have become automated, reducing the need for manpower for these activities.

The improvement I have seen with Automation Anywhere particularly stems from the transition from IQ Bot to DA, which was a significant step in unstructured document handling. The amount of processing and accuracy has increased significantly with the introduction of document automation. Furthermore, the newly introduced agent-based automation feature holds promise, although we have not directly worked on that as a project yet.

The best features in Automation Anywhere include document automation, which has replaced IQ Bot, which was challenging to manage. We recently switched to document automation that comes with the bundle. It is a good feature because earlier, we needed to purchase a separate license for IQ Bot, but now the enterprise license includes the DA license. This eliminates the need for an additional license for document automation. 

Additionally, there is enhanced integration with AI and ML, leading to significant reductions in the workload for processing unstructured documents. The time taken and accuracy have improved greatly with DA, and the recent introduction of agent-based automation allows us to develop our own LLM or any agent that can integrate AI with standard automation, making decisions autonomously and yielding better results instead of relying on a time-consuming manual effort.

Even a non-technical person can easily understand what the features do and how to utilize them. I am not talking about going to the core level of automation, just being a citizen developer kind of thing. People can understand the features more easily, and as compared to others, Automation Anywhere has a better user experience.

In Automation Anywhere, while the user interface is top-notch and doesn't require improvements, the main issue I identify is that the cost of the enterprise-scale license and add-ons can be a barrier for small businesses. 

Additionally, users sometimes report performance challenges with large datasets and stability concerns due to frequent version updates. 

The basic features are acceptable, but advanced tools often require deeper technical expertise, which can slow adoption. Additionally, some users experience delays in customer support for complex issues. Despite these challenges, Automation Anywhere remains a robust platform for organizations seeking scalable and intelligent automation, and refining these aspects could further enhance its accessibility and reliability.

I have been working with Automation Anywhere since 2021, so it has been four years.

I would rate stability an eight out of ten.

Regarding scalability, I would rate it an eight out of ten. It is being used in multiple departments.

Maintaining bots is an ongoing process, as creating a bot doesn't mean it's finished; we need to make improvements as processes change. Generally, this maintenance occurs quarterly or twice a month.

I evaluate their technical support as the best in the industry. However, there have been instances of delays in getting responses or proper resolutions. Nonetheless, they have the best technical support team, and we have not faced significant issues in this area aside from a few small instances.

Neutral

Currently, I mainly work with two tools: Power Automate and Automation Anywhere, and I see a significant difference in the user interface between them. Power Automate is more challenging to understand the features. Functionality-wise, there are big differences, but understanding the nature of the tool, how it works, what features it has, and finding specific actions for particular tasks is much easier with Automation Anywhere. It comes with many good features, though it does come with a price. Nevertheless, I find Automation Anywhere is a better option in terms of features compared to others. There are performance mismatches, especially concerning execution time, when comparing with other platforms. 

From our experience in POCs, we noted that document processing works better in UiPath with limited time, whereas Automation Anywhere has a longer execution time despite similar accuracy. This marked difference resonates when comparing these two industry-leading RPA platforms, where, while performance might differ, the features of Automation Anywhere appear unmatched.

Its deployment is complex on-premises. We need to have our own database. Cloud deployment is straightforward. Everything is handled by Automation Anywhere, so you don't need to worry at all. 

On-premises setup requires maintenance, whereas cloud deployments don't require maintenance. You don't have to worry about upgrades with cloud deployments, whereas an on-premises setup requires a few things. You need to consider hardware maintenance, especially if it's a bare metal infrastructure. In cloud scenarios, you only need to consider licensing and database maintenance.

Bot maintenance depends on the changes in the process.

In terms of pricing, it's not at all cheap, and that's a concern. The licensing cost is very high. While I don't know the exact prices of other tools, Microsoft offers the lowest pricing for its RPA platform compared to UiPath and Automation Anywhere.

The Co-Pilot helps increase productivity to some extent, as it functions similarly to an LLM. If we provide an input, it processes that and gives an output. To create automation, we simply need to tell Co-Pilot our requirements, expected input, and desired output. We can provide a use case or just a skeleton of an automation, and it essentially creates an end-to-end flow. However, we must customize it since we cannot straightaway use that automation and expect accurate results. We need to perform some adjustments before a proper end-to-end execution. I don't consider it a tool to rely on extensively at the moment, but it's an interesting tool.

I would recommend Automation Anywhere. It's the best in the industry in terms of functionality as well as user experience. The only drawback is the cost. It's not ideal for a small business. From the functionality, features, and scalability aspects, it is great. 

Overall, I would rate the solution as an eight out of ten.

My basic use case for Automation Anywhere is to ensure that the automation is taking place, and we are also using it for UI development. Additionally, we are using it for bot deployments, which is the main use case.

After implementing Automation Anywhere, we have felt a significant improvement in our processes, especially regarding scaling in the cloud environment we are working in. The cloud feature works effectively after implementing it, along with data manipulation automation for bots and intuitive designing.

We can use AI with Automation Anywhere whenever we are deploying a bot or performing a function. We can integrate multiple AI channels such as ChatGPT, GPT-4, and cloud services, which is the main benefit I love the most. It is a competitor to UiPath, which is a big company. Compared to UiPath, Automation Anywhere is working effectively with its AI compatibility.

For non-technical users, which includes business users, Automation Anywhere is easy to use because it does not require heavy coding knowledge or prior experience. The learning curve is easy, and someone with basic technical skills can easily learn and use it without needing to manually deploy codes or engage in complex tasks.

Our organization uses Co-Pilot with AI integration. Co-Pilot helps us give commands to the automation channel, resulting in outputs that make the job easier. It is a very good game changer in this category, and I would definitely give a good rating to Co-Pilot.

We could see the benefits of Automation Anywhere within 2 weeks of deployment.

We have integrated several tools with Automation Anywhere, including Zoom, Google Drive, third-party channels, and data management tools, ensuring we can easily connect everything needed within our cloud-based network.

There are several things I would highlight about Automation Anywhere, including the AI integration which is exceptional. It has several Generative AI agents that enhance automation capabilities and process orchestration. Since it is based on the cloud, it is a highly scalable product. It is easy to deploy, has a very good UI, and the bots can be easily deployed with no issues. 

Additionally, the cost is really good. If we compare it to UiPath, Automation Anywhere stands out significantly.

The learning curve for Automation Anywhere is quite good, as it does not require heavy learning or extensive training for technical and non-technical users.

If I were to mention one area for improvement, it would be on advanced AI commands, such as advanced coding. While this is not critically needed since Automation Anywhere is doing great, improving in that area could be beneficial.

Other than that, Automation Anywhere is working effectively for me. I currently do not have any complaints and wish them all the luck, as they are excelling in the automation sector.

My organization has been using Automation Anywhere for 2.5 years.

We have not faced any kind of instability, lagging, or downtime with Automation Anywhere after implementation; it runs smoothly and is based off the cloud with a good UI, so there is no issue to report.

I feel that Automation Anywhere is definitely a scalable product, and it has the potential to be even better in the future, especially given its good pricing compared to UiPath and similar products.

While I have not needed to reach out for support much. I did interact with their technical support during the implementation. They resolved our issue within 2 to 3 hours, which was not a major problem. I would rate their support positively.

Positive

I have used UiPath as an alternative to Automation Anywhere; however, we made a switch because it was not cost-effective for our organization. During our growth phase, we transitioned and found that Automation Anywhere is better and more cost-effective.

The initial deployment of Automation Anywhere was easy. Our team, which included eight to nine people, assisted with the implementation and deployment process. It took about 1.5 weeks to complete everything.

Automation Anywhere does not require any maintenance on my end.

For the deployment of Automation Anywhere, my team consisted of eight to nine people, including myself.

The current pricing of Automation Anywhere is fairly priced and has provided us with a good ROI on investment. UiPath and other similar options would typically cost 2X the price, which is why we have chosen Automation Anywhere.

Its cost is good.

Overall, I would rate Automation Anywhere a nine out of ten. It is a good product.

I am working for a financial organization, and we have implemented more than 100 Automation Anywhere bots in our organization from 2018 till now. Our organization holds all the teachers' annuity and 401k funds, and we automated a lot of use cases related to customer information updates as well as payments for those who are already retired, including pensions and related services.

Currently, my company is evaluating building some agnostic processes and creating our own LLM to consolidate data into a single data store. Once that LLM model is ready, we see an opportunity to automate many things using Automation Anywhere by calling those LLMs rather than multiple applications. Our top priority currently is document automation, extracting data from documents, which we have also been doing for the last three years. At the enterprise level, a separate artificial intelligence team is working on building an LLM that can be utilized by all other application teams.

Earlier, if a customer called our organization or created a ticket asking for their financial statement, it would take a couple of days to get that, but with Automation Anywhere, they receive their financial statements while still on the call.

Automation Anywhere has helped us save money, as we track use cases with ROI, resulting in FTE savings. For instance, last quarter itself, we processed almost six million transactions using Automation Anywhere, which involved around 70 bots running 24/7, saving about 150 FTEs.

Overall, it is pretty easy for non-technical business users to use Automation Anywhere. One week is good enough to train them, and it is 90% easy for them, except for some technical terms or knowledge required.

It integrates well. We have integrated various tools with Automation Anywhere, including PeopleSoft, ServiceNow, IBM Case Manager, Workday, and Clarity. We have integrated CRM tools, HR systems, and some homegrown applications and workflow systems. With IBM Case Manager, we were able to integrate Automation Anywhere for end-to-end process automation, handling case creation to completion.

What I appreciate the most about Automation Anywhere is that it does not require any technical knowledge; if we educate business people, they can automate their daily tasks and activities. It is easy to use for non-technical people, with a simple drag-and-drop interface, so they don't need to be technically savvy to automate their processes.

To improve the product, one aspect that Automation Anywhere can work on is archiving legacy data effectively. Currently, data older than current versions remains on the server, slowing the system down. 

Additionally, they should introduce a generic RE framework for better framework creation within organizations, along with enhanced task statistics captured at the transactional level rather than just the top level.

Their support should also be improved.

I have been using Automation Anywhere for almost eight years.

Scalability can be of two types: process-wise scalability where common functionalities are created, and infrastructure-related scalability where we forecast loads for upcoming quarters to adjust our current capacity accordingly.

I have contacted technical support multiple times. Especially when I was involved with IQ Bot and earlier A360 versions as a beta user, I faced numerous issues that required direct collaboration with the support and engineering teams for immediate resolutions or feature enhancements.

I would rate Automation Anywhere's support a four out of ten because the support is horrible for all customers. Response times and resolutions are significantly downgraded, leading to a frustrating support experience that ultimately harms the client-vendor relationship due to lengthy email back-and-forths instead of direct communication.

Neutral

It requires a bit of technical background from the server and infrastructure standpoint. If someone knows middleware, it is pretty straightforward. There can be hiccups here and there. Especially in the earlier versions, there were a few challenges, but it is now streamlined in A360. Everything is pretty easy.

Upgrading Automation Anywhere can vary in difficulty, with package version upgrades being easier than transitioning from version 11.3 to A360, which is tougher and requires significant setup work, including roles, accesses, and schedules.

I handle the whole deployment and system upgrades personally. I am supported by a couple of people working offshore for any issues. Overall, I manage all upgrades and installations, while the two others assist anyone needing help with particular VDI or bot issues.

I see the benefits of Automation Anywhere based on the ROI factor. While immediate customer satisfaction is noticeable because customers are able to get their statements quickly; from an organizational standpoint, it shows a return on investment within six to twelve months. 

Automation Anywhere has helped us save money.

The current pricing for Automation Anywhere seems a little higher compared to competitors Power Automate or UiPath. Automation Anywhere is perceived as pricey due to the support model charges ranging from 20% to 30% based on the plans. A lot of organizations are moving from Automation Anywhere or UiPath to Power Automate.

I was working at this company when Automation Anywhere was evaluated and deployed. I was one of the core members to identify what tool to use for RPA technologies for this organization. We evaluated Blue Prism and Automation Anywhere in late 2017, as those were the two RPA vendors available in the market. We identified Automation Anywhere and began onboarding from there onwards, working from scratch to implement it at the organization.

I connect with business leaders to review the processes and identify who is manually doing these processes. I connect with business leaders every month to identify the best use cases that need to be automated. We identify the processes that need to be automated or have chances for automation. We evaluate the ROI, and based on that, we go ahead with the implementation. We assess the ROI and compare the processing speed or delivery speed to customers and customer satisfaction as our measures to keep track of statistics for human versus automated processes.

We are not using the Co-Pilot, but I work with community forums and help others, gaining hands-on experience with the Co-Pilot. For real-case scenarios, we are not exploring or introducing the Co-Pilot to the business as we are still working in a hybrid model due to market conditions. Once the market stabilizes, all businesses will be happy to explore the Co-Pilot or Discovery in the future, maybe at the end of this year or so.

I would rate Automation Anywhere an eight out of ten.