HelpShift is amazing!
What do you like best about the product?
Helpshift is a wonderful platform for serving my company's customers. I use it daily to provide incredible service and, thus, for the customer to leave satisfied. It is very intuitive and easy to use, in addition to the features being very comprehensive.
What do you dislike about the product?
I know that all products are subject to instabilities. As I use Helpshift every day, I believe I can notice more. At times, the platform freezes, sends duplicate messages to the client, and even the redistribution of chats stops happening automatically. However, this does not affect the final product.
What problems is the product solving and how is that benefiting you?
Helpshift benefits me daily, as it is through it that I am able to provide efficient customer service. Furthermore, it is an incredible platform that allows us to organize and separate service requests by themes.