Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
374 reviews
from
External reviews are not included in the AWS star rating for the product.
Convenient tool
What do you like best about the product?
Real-time interaction with the customer.
What do you dislike about the product?
There is an opportunity to make the search fuction more user-friendly
What problems is the product solving and how is that benefiting you?
Communicating with Helpshift make it easier for us to assist our client.
Recommendations to others considering the product:
Yes
Review for Helpshift
What do you like best about the product?
This Helpshift tool is very easy to access and navigate.It will help the user to find anything useful.Having this tool in your company will help your employee do their role perfectly. Even your supervisor will not have a problem leave you doing your job. As an employee, you will have minimum supervision using this tool.
What do you dislike about the product?
I do not have anything against this tool. As I have mentioned, this is very easy to access and navigate.
What problems is the product solving and how is that benefiting you?
Dealing with customer's concern and inquiries. Benefits of having a simple tool.
Recommendations to others considering the product:
Recommend to have a user friendly tool. It will help employee to do their job easily.
Simple and user friendly
What do you like best about the product?
This tool is easy to use and it doesn't have any complicated features.
What do you dislike about the product?
I don't really dislike it, but it would be nice if the user can customize the interface of the tool.
What problems is the product solving and how is that benefiting you?
We support different types of issues, and it doesn't give us any issues with navigation, searching, etc.
Recommendations to others considering the product:
There may be other tools similar to Helpshift, but this is the only tool that is simple and user friendly.
Helpshift
What do you like best about the product?
I really like how easy it is to maneuver and find my way around Helpshift. It's not only easy to use but it's also easy to explain, teach and train. When I was a new user, I was very quickly able to work my way around. I especially like the feature to check all of our statistics and see how we are doing as a company whole, even though I am but a small part of that company, I love to see that my work is helping the company.
What do you dislike about the product?
It can be a bit hard to get the hang of it at first. For someone who's looking for an easy way to do support for a small startup, this would probably not work at first.
What problems is the product solving and how is that benefiting you?
We are solving problems in our Live Chat area. We are realizing how great the lightning text is to our efforts. We are also able to see what areas need improvement by seeing the statistics of our customer experiences with our live chat customers.
Recommendations to others considering the product:
Have a list of what you require in the software sonwhen you pick the right tool for your company
Much better than Salesforce
What do you like best about the product?
The ticket claiming system and the different views.
What do you dislike about the product?
The system makes it feel "inappropriate" to take a colleague's ticket, and some of them go a long time unanswered.
What problems is the product solving and how is that benefiting you?
Ticket answering and organization. It's a very efficient, visually pleasing system.
Recommendations to others considering the product:
It's the most visually pleasing, efficient system I've tried.
It was good
What do you like best about the product?
I like Coding for healthcare billing.it involves coding such that timings, level of services, and days can be added.
What do you dislike about the product?
I do not like testing of the software. It is boring and time consuming with no learning involved.
What problems is the product solving and how is that benefiting you?
It helps in data analysis
Amazing
What do you like best about the product?
The user interface is pretty much the best part of it.
What do you dislike about the product?
More often than not it pretty much lags.
What problems is the product solving and how is that benefiting you?
Billing, customer care, technical problems,
A fresh experience from someone who works in the BPO industry.
What do you like best about the product?
Personalizing your queue and having the option to view all of your work is a really good feature. This is the feature I like best.
What do you dislike about the product?
Latencies cannot be avoided. Sometimes the help shift loads for a minute or two and sometimes it instantly loads.
What problems is the product solving and how is that benefiting you?
Game related concerns from the customers. Inquiries regarding the game and some billing concerns. There is no need to open a 3rd party program or VPN to use the tool. You can open the tool on your browser.
Recommendations to others considering the product:
Highly recommended. You can access helpshift with your browser. You don't need a VPN or a 3rd party program to access it.
Review
What do you like best about the product?
User friendly, easy to use tool. A very simple tool to handle customer inquiries. Quite happy using it for the simplicity and ease it brings us in terms of customer handling and resolving our customer's issues and queries. Its a good tool for any business to have and use, be it the customer facing or internal help desk or for internal customers.
I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it.
I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it.
What do you dislike about the product?
Nothing at the moment, but perhaps, there could be a edit option for the live chat when a response has been sent. Besides, that, nothing much to ask for at the present.
What problems is the product solving and how is that benefiting you?
At the moment HelpShift seems to perfect for our company's use. We don't have any complaints as of yet, however the speed and some tweaking on the user friendliness would be great addition to have.
Recommendations to others considering the product:
Good tool to use when handling customers.
chats
What do you like best about the product?
being able to help out customers is the best feeling.
What do you dislike about the product?
nothing. everything is ok as far as I'm concerned
What problems is the product solving and how is that benefiting you?
MoviePass
Recommendations to others considering the product:
N/A
showing 321 - 330