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Helpshift is fantastic.
What do you like best about the product?
I like the organization of smart views, in-game integration and it's easy to set up system.
What do you dislike about the product?
I am unsure whether there are more advanced options available such as stopping surveys from being sent after closing a ticket or preventing reopening without rejecting the ticket out right.
What problems is the product solving and how is that benefiting you?
Customer-facing issues are solved using the in-game integration.
Recommendations to others considering the product:
Check if the game is compatible with your products and offer integrated support.
Our go-to platform for all our customer servicing needs
What do you like best about the product?
I use the FAQ feature the most, and appreciate that it's pretty easy to navigate, create, and edit questions.
What do you dislike about the product?
Formatting of FAQs can sometimes be problematic, especially when copying and pasting.
What problems is the product solving and how is that benefiting you?
Customer service inbound requests.
Customer self-service via FAQs.
Live chat integrated via our mobile app.
Customer self-service via FAQs.
Live chat integrated via our mobile app.
Helpshift has been helping us communicate with our customers with ease!
What do you like best about the product?
Helpshift is very easy to use. We can access helpshift anywhere without having to install any additional software. We have access to the necessary information in order to assist our customers fast and efficiently. The interface is very simple which makes our work easy. I love the smart views! It helps us organize and keep track of our tickets and SLAs.
What do you dislike about the product?
Sometimes, I experience disconnections and slowdowns. There are times when some tickets gets lost in the queue due to wrong tags.
What problems is the product solving and how is that benefiting you?
Mobile Game / Mobile Application inquiries.
Recommendations to others considering the product:
If you are looking for a great ticketing system with simple but effective features, this is for you! Helpshift has the necessary tools for your ticketing/support needs.
Review for Helpshift
What do you like best about the product?
Commands for immediate response to the customers and user-friendly.
It can be used for newcomers immediately and they just need like 1-2 hrs to review how the system works
- Accessible portal in the system
- The team always provides updates in maintenance and follows the exact time and date when they implement the maintenance
- They will state if the system will encounter some issues and they will prompt you that you replied to the players alreayd or not some other ticketing system don't have any prompt showing this tasks in the system.
- Also, they have implemented some smart views that will help admins to differentiate different issues from one another in the system and it ahelp us to validate which issue we shoul do first.
It can be used for newcomers immediately and they just need like 1-2 hrs to review how the system works
- Accessible portal in the system
- The team always provides updates in maintenance and follows the exact time and date when they implement the maintenance
- They will state if the system will encounter some issues and they will prompt you that you replied to the players alreayd or not some other ticketing system don't have any prompt showing this tasks in the system.
- Also, they have implemented some smart views that will help admins to differentiate different issues from one another in the system and it ahelp us to validate which issue we shoul do first.
What do you dislike about the product?
- Always having connectivity issues
- Lack of personal data (avg. ticket, charts)
- Ability to change the color of the text
- Ability to sort via a bullet system not by tags
- Need more accurate results when using tags
- We need more ability to view image in seperate window in Helpshift
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- Lack of personal data (avg. ticket, charts)
- Ability to change the color of the text
- Ability to sort via a bullet system not by tags
- Need more accurate results when using tags
- We need more ability to view image in seperate window in Helpshift
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What problems is the product solving and how is that benefiting you?
Queueing of tickets - Can be accessed without any VPN or 3rd party apps
Recommendations to others considering the product:
I recommend helpshift for users that are willing to have a ease in access and for the sake of not having issues with VPN or 3rd party programs in the current industry of customer service fields
HelpShift Helps productivity!
What do you like best about the product?
Where to start? I love that you can tag issues with created tags and then easily search for any type of issues! I love how easy it is to assign the issue to another representative or queue, this keeps things very organized I feel. It is great how easy it is to insert a FAQ with just one click of a button, saves a lot of time!
What do you dislike about the product?
There are not many things to dislike on Helpshift. I really can't think of anything I would change.
What problems is the product solving and how is that benefiting you?
We are helping to solve problems when Customers write it with concerns, questions, inquiries or issues with their photobooks. These problems can sometimes be complicated and require a lot of back and forth with customers and HelpShift makes this easy. I love that you can see the history of all the other tickets from the same Customer writing in even when you did not work with them, this prevents Customers having to repeat themselves and their previous issues or questions, this is a huge benefit! This makes us provide quality Customer Service that is noticed by our Customers.
Very pleasent
What do you like best about the product?
Love using Helpshift as a way to organize customers.
What do you dislike about the product?
Everything is pretty good with using Helpshift
What problems is the product solving and how is that benefiting you?
We solve all thing related to customer issues as a way to connect with a Trooper.
Support Trooper
What do you like best about the product?
Helpshift is constantly updating and improving which is so important!
What do you dislike about the product?
The thing I dislike the most is that I feel like there are so many features that I don’t use because I don’t understand how to use them.
What problems is the product solving and how is that benefiting you?
We are slaying customer support 1 day at a time and helpshift is helping us do that in the most effective and easy way possible.
Help Shift Review
What do you like best about the product?
What I like about Helpshift is the ease searching for old tickets and new tickets! It is great!
What do you dislike about the product?
I do not like to use the Customer Issue Fields because it prolongs fixing the issue and getting back to customers.
What problems is the product solving and how is that benefiting you?
Wine orders, complaints, missing purchases. I am able to realize all of the great ease of navigation.
Recommendations to others considering the product:
Not using the customer issue fields! however, I do understand that it is a part of the job and is needed to work it.
Togetherness
What do you like best about the product?
I enjoy the feature of tagging and sharing without showing it to the customers.
What do you dislike about the product?
Inability to combine tickets together, would be great to have a way to do this
What problems is the product solving and how is that benefiting you?
Contacting customers in a quick and precise way that is logged for other people.
Easy and Efficient!
What do you like best about the product?
Helpshift is easy and intuitive. It allows me to answer inquiries and help customers in real time.
What do you dislike about the product?
So far so good. I haven't found anything that doesn't work for my support needs.
What problems is the product solving and how is that benefiting you?
Verification, refunds, real time problem solving.
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