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Valuable product, not the best in the market.
What do you like best about the product?
Simple agent interface and FAQ. Support from Helpshift team.
What do you dislike about the product?
Bad ticket assigning system. No option to give channel/category based support.
What problems is the product solving and how is that benefiting you?
When we relayed completely on email + phone support, it was hard to followup with a user. Now it's easy because agents have their chat history to ref.
Recommendations to others considering the product:
Good product for small scale of support team.
Unreliable data that cannot provide the information we need
What do you like best about the product?
FAQ integration, ease of editing
Automation, such as tagging and auto-responses
Automation, such as tagging and auto-responses
What do you dislike about the product?
The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses.
Not enough search options. We need to be able to track issues chronologically. Currently, if we search for a certain tag on a specific creation date, the issues are displayed by the most recent status change
No Social Media functionality
Not enough search options. We need to be able to track issues chronologically. Currently, if we search for a certain tag on a specific creation date, the issues are displayed by the most recent status change
No Social Media functionality
What problems is the product solving and how is that benefiting you?
We are responding to more users, more quickly
Great Customer Service Integration For Mobile Games
What do you like best about the product?
How players can look up FAQs or contact us without leaving our game.
The user friendly agent interface.
The ability to add custom meta data and HS tags.
The user friendly agent interface.
The ability to add custom meta data and HS tags.
What do you dislike about the product?
Not much! I wish there was language translation support in the agent interface.
I would like the ability to merge the same users messages into one message. Tracking multiple user messages on the same topic is confusing in the current form.
I would like the ability to merge the same users messages into one message. Tracking multiple user messages on the same topic is confusing in the current form.
What problems is the product solving and how is that benefiting you?
The biggest benefit is having user data automatically sent to us when they contact us. We no longer have to ask for info like username, etc.
This allows us to answer and respond to them faster than before.
This allows us to answer and respond to them faster than before.
Recommendations to others considering the product:
This the best solution for in app customer service that you can provide your users. Highly recommended.
Help shift a possible helpful customer support app
What do you like best about the product?
I like how the application is well layed out and easily used to obtain needed contact information
What do you dislike about the product?
Not a large amount of support information for certain companies
What problems is the product solving and how is that benefiting you?
Solving various IT related troubles.
Recommendations to others considering the product:
As with all new apps take your time and expect hiccups
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