We use the product for traffic and security control.
Sophos Cloud Firewall (PAYG)
SophosExternal reviews
606 reviews
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Evaluating Sophos: Comprehensive Security Solutions for Modern Threats
What do you like best about the product?
The unified management platform allows for streamlined oversight of security policies, advanced threat intelligence, and consistent updates across the network. Additionally, Sophos Firewall's advanced threat protection, including features like deep packet inspection and web filtering, helps provide comprehensive security against a variety of cyber threats
What do you dislike about the product?
The extensive range of features and configuration options can be overwhelming, and there may be a steep learning curve involved for smaller organizations or those without dedicated IT staff
What problems is the product solving and how is that benefiting you?
provides robust protection against cyber threats such as malware, ransomware, and phishing attacks through advanced features like deep packet inspection and real-time threat intelligence and provides granular control over user access and application usage, which helps in enforcing organizational policies and preventing unauthorized activities.
One of the best Firewall
What do you like best about the product?
Sophos is one of the best firewall recommended by one of our It consultant. What i like about sophos firewall is its easy to use features, Ease of implementation, The customer support & its easy to integrate. The frequency of using firewall is leass. As its does not required special technical ITR team to handle the firewall.
What do you dislike about the product?
What i dislike about sophos firewall is its some time support. We have to wait 1-2 days to get the support from sophos support team.
What problems is the product solving and how is that benefiting you?
We were facing ransomware attack at regural basis. We have tried various cyber security tools to get rid of ransomware attack. One day our IT consultant suggested us to try Sophos firewall. Today is the day we have never face any cyber threat or any ransomware attack.
Best Firewall
What do you like best about the product?
Sophos firewall is stoping treats before they can spread, Sophos Firewalls: Automatically identify and block active threat, Prevent the lateral movement of attacks, Deliver immediate insights into compromised devices, users and application. Sophos firewall is easy to use & easy to implement. The frequency of use of sophos firewall is very high. The customer support is 24*7. Sophos firewall is easy to integrate.
What do you dislike about the product?
Theres is nothing to dislike in sophos firewall. i like everything about sophos firewall.
What problems is the product solving and how is that benefiting you?
Sophos firewall solve our cyberthreat problems. Before sophos firewall our organization was facing lot of issues with the cyberthreats. There was ransomware attacks in our organization. Our IT team was not able to resolve the issue. Our Cybersecurity consultant has suggested us to shift our network into sophos. It has been one year since we are using sophos firewall and our network is safe now.
Identifies the threat and publishes the information across all endpoints and firewalls
What is our primary use case?
What is most valuable?
We currently have multiple clients, and many users are working remotely. We need antivirus protection to guard against malware introduced from public networks. One of the most beneficial features of Sophos XG is its integration with Sophos Central. If any file is detected as malicious on any endpoint or firewall, Sophos Central immediately identifies the threat and publishes the information across all endpoints and firewalls. If a single system gets infected, the threat is communicated and addressed across the entire network, including all sites and remote users.
What needs improvement?
One drawback I've noticed with Sophos XG is that sometimes, the platform can become unresponsive. I've observed that it occasionally hangs, causing traffic to get stuck. During these times, users cannot access the internet or any services routed through the Sophos Firewall. This issue happens randomly and isn't something we've encountered with other firewalls like FortiGate, which we used in the past.
Dealing with licensing has been a big challenge for us. Despite our efforts to resolve issues through our sales contact, we've faced limitations. After confirming our purchase orders, we had to escalate the issue. We were ready to extend our licenses for two or three months.
For how long have I used the solution?
I have been working with the product for a year.
How are customer service and support?
We haven't seen any major issues with customer support from Sophos. We have faced some problems, but we understand that the support team can sometimes be unresponsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
When comparing FortiGate to Sophos XG, I would say that if I'm working on large-scale asset monitoring and security purposes, especially if I have a data center that requires firewall security, then FortiGate would be my choice. It's faster and more responsive than Sophos XG support.
How was the initial setup?
The tool's deployment takes two to three hours to complete. It doesn't require any maintenance. You would need one engineer to handle one application.
What was our ROI?
I can say there has been some return on investment. It's good, but I would still say it's higher by about 10-15 percent compared to other market products with similar configurations.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing and licensing are very complex. As a developing company, we need approvals from management to make a purchase, which can take time. We asked Sophos XG to renew our current firewall license for one or two months while we plan to accommodate our increasing IT assets.
What other advice do I have?
I rate the overall product an eight out of ten.
Sophos Firewall
What do you like best about the product?
easy to install and manage with lots of features, Heartbeat between XGS and Intercept X which enables firewall to isolate infected device
What do you dislike about the product?
I have not encountered any issues with Sophos, except that the SD-WAN could benefit from further development
What problems is the product solving and how is that benefiting you?
We required a centralized solution to manage and collect logs from various firewalls located in different areas. Sophos Central, being completely free, eliminated the need for a separate management solution. It also analyzes threats and provides root cause analysis of any attacks
Has a good user interface and an initial setup phase that is straightforward
What is most valuable?
It has been a while since I have worked with the product in our company, and so I can't remember its most effective features.
What needs improvement?
The support service offered by Sophos is an area of concern where certain improvements are required. My company did not get enough support when, in our enterprise, we faced some issues with the product and needed support. For support, one has to go with the online community, and even then, it cannot be guaranteed that one will get the right support.
The support team's response time should be minimized. The support should be more available. I think that one has to wait for four or five days to get support. Business cannot stop just because of issues with support. The tool's renewal service was really good and straightforward.
Some of the working features of the product, like sandboxing functionalities, are complex for me to handle, especially since one has to buy them separately. You have to buy sandboxing features separately, but I believe that it needs to be given to a user along with the product. In my company, we couldn't find the detection features of the product. Though I did a remote code execution, and it stopped abruptly, it never showed where it actually stopped. In the area of reporting, there needs to be a lot of improvement in the tool.
Partner engagement is an area in which I feel there should be some improvements. Getting support or being able to deal with certain stuff when it comes to Sophos because of the OEM should be made possible. When an OEM is with you, you'll feel more comfortable doing business. My company started doing Fortinet a few days ago, but before that, we had Sophos. My company is moving away from Sophos because it is no longer needed. When it comes to the price or during some disconnection, my company doesn't get any support from Sophos.
For how long have I used the solution?
I have been using Sophos XG since 2021.
How are customer service and support?
I rate the technical support a six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Our company uses Microsoft Defender, Kaspersky, and Trend Micro.
As my company has partnerships with Microsoft and Sophos, the best part we get is in the areas of support services and distributors as we are involved in the reselling business. My company also has to operate with some local resellers, so we get support from them at a good price from them, and even during deployment, we get some support from them. I worked with Microsoft in 2019 and stopped working with it in 2020 during COVID-19. I got familiar with many tools during COVID-19, so I can get the business prices of the solutions. If I keep Microsoft Defender aside, then my company does business with Trend Micro as well. Trend Micro provides whatever help my company needs, and the tool's team greatly engages with us and supports us. With Sophos, my company doesn't get any support. I think Sophos does not do direct business anymore. Sophos doesn't have any OEM office. If there is no OEM office for a product, the company can face a lot of trouble.
How was the initial setup?
I did business with Sophos in 2021. I think that last year, we got a Sophos Firewall deployed in our organization. The product's initial setup phase was straightforward.
The solution can be deployed in two days.
Which other solutions did I evaluate?
Nowadays, my company recommends Palo Alto and Fortinet. With Fortinet, my company is comfortable because it looks after our needs, and it is really helpful.
What other advice do I have?
The user interface of the product is good, especially since its customers are satisfied.
Sophos XG supports our customers' remote workflows well. As a customer-centric tool, they use it as part of their company.
The product can be recommended to SMBs. My company's people requested Sophos products for 450 people or endpoints, but we didn't get any response from Sophos. My company emailed an agent from Sophos, but we didn't get any response for 44 servers and 400 endpoints we wanted. I work at a hospital, so we didn't get any price quotation associated with the product.
The features of the product are good. It is not like Sophos told me something and its products were working in a different manner.
I rate the solution a ten out of ten.
Smooth Experience
What do you like best about the product?
Specifically the xgs3100 model, the gui interface is very simple and thorough. Setting up policies is a breeze. Alerts and statistics are very informative. Never had any issues.
Support, as well as migration team are very friendly and informative. MDR team responds quick to any anomalies in our network. and follows up until case is closed and we are satisfied.
Support, as well as migration team are very friendly and informative. MDR team responds quick to any anomalies in our network. and follows up until case is closed and we are satisfied.
What do you dislike about the product?
We havent found anything negative about using Sophos as our primary firewall solution.
What problems is the product solving and how is that benefiting you?
Email filtering. Web filtering. VPN access. all points checked when using Sophos Firewall
Sophos is the Best NGFW in the market.
What do you like best about the product?
Sophos firewall is the best NGFW in the market. The first thing what i like about sophos NGFW is its easy to use & east to implement. The customer support team is very helpful at the time of installation. The frequency of use of sophos firewall is very high in our organization.
Sophos NGFW"s number of features makes sophos NGFW best UTM in the market,
Its ease of integration makes sophos NGFW leader in cybersecurity.
Sophos NGFW"s number of features makes sophos NGFW best UTM in the market,
Its ease of integration makes sophos NGFW leader in cybersecurity.
What do you dislike about the product?
The firewall registration process is very hectic. some time the firewall does not registered on particular mail id. we have to try sevearl mail id to rigister sophos firewall. The company need to focus more on this issue. As a sophos user this is the biggest challenge in sophos firewall.
What problems is the product solving and how is that benefiting you?
There was regural ransomware attack in our organization network. we were using Gajshield NGFW. Our IT manager suggest us for sophos NGFW.
After that we never recieved any cyber attacks in our organization
After that we never recieved any cyber attacks in our organization
Truly Exceptional
What do you like best about the product?
what i like about sophos firewall is its Sophos central feature from where we can manage sophos firewall , End pont protection server protection from single console. The anothder features is its user freindly .the firewall emplementation was very easy the customaer support team was very suppotive at the time of sophos firewall installation.
There is another feature of sophos firewall ZERO day Protection.its keep ransomware attacks away from my network .
Ease to integration firewall , End point , to SOPHOS central..
we Frequency to use any were to acces my office netwok .
There is another feature of sophos firewall ZERO day Protection.its keep ransomware attacks away from my network .
Ease to integration firewall , End point , to SOPHOS central..
we Frequency to use any were to acces my office netwok .
What do you dislike about the product?
There is nothing to dislike about sophos firewall . apart from this they can impoves there after sale support and customer relationship.
What problems is the product solving and how is that benefiting you?
Earlier we use to have Gajshield Firewall at our office its failed to stop Ransomware attacks .
So we shifted from gajshield to SOPHOS Since then we have never recived any ransomware attacks.
So we shifted from gajshield to SOPHOS Since then we have never recived any ransomware attacks.
Excellent Product. I am getting very good and immediate support from the vendor
What do you like best about the product?
Threat Analysis, Ease of Use, Customer Support
What do you dislike about the product?
Licencing cost is little higher and all other is good
What problems is the product solving and how is that benefiting you?
Protect from Threats which comes through internet
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