Deployment is straightforward while interface complexity leads to challenges
What is our primary use case?
Our main use case at the moment for Sophos XG is to create a site-to-site VPN with one of our clients. We cannot use AWS VPN, so we use Sophos XG.
We only used the VPN functionality. We did not explore other aspects of the product beyond the VPN capabilities.
What is most valuable?
The IPsec VPN is the only feature we utilized in Sophos XG. We did not explore the web and application filtering capabilities, and these features have not helped our organization in managing bandwidth or access to malicious sites.
What needs improvement?
The user-friendly interface of Sophos XG is acceptable but too complicated. There are many options and configurations, but it is very complicated to navigate through all those options if you are not familiar with the product.
Sophos XG can be improved by making the UI more user-friendly. They should add packet capture functionality in the UI instead of requiring users to access the server directly for this purpose, as it is a very useful tool that everyone needs. Additionally, it can be confusing when working in the AWS Marketplace, as users might mistakenly purchase the old version of Sophos XG.
For how long have I used the solution?
I have been using Sophos XG for three or four months. It is new, and we may discontinue using this product because it has not met our requirements.
What do I think about the scalability of the solution?
Considering the deployment flexibility of the Sophos XG firewall, hybrid deployments have not supported our organization's diverse technological infrastructure.
It is a bit early to tell, but Sophos XG is adequate for my company's growing needs at present.
How are customer service and support?
I have not tried their customer service and technical support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have considered other solutions before Sophos XG, including pfSense, AWS firewall, and Kato firewall.
I was previously using AWS firewall and Kato firewall before switching to Sophos XG.
How was the initial setup?
My experience with deploying Sophos XG was easy.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup costs, and licensing was through AWS.
What other advice do I have?
I do not use the security heartbeat functionality.
I have not tried the synchronized security feature of the Sophos XG firewall.
I am not particularly interested in being a reference to the vendor. We do not use Sophos extensively, so I may not provide substantial insights.
What led me to consider changing was that we thought the VPN configuration was not working because of the product we used to work with, so we tried other alternatives.
On a scale of 1-10, I would rate Sophos XG a seven or eight, though this rating is limited by our minimal usage of the product.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
A Network beast. Perfect set-up for our IT Infrastructure.
What do you like best about the product?
Best NGFW amongst peers, as i have used others as well.
Great unified management console. Ease of use is unmatched. Easily Implemented.
What do you dislike about the product?
Best in class unified console. Great performance.
What problems is the product solving and how is that benefiting you?
IT team is relieved that one of the best product is implemented. Team can focus on their KPI's with relaxed mind.
Easy to use and learn from unified console.
Sophos Firewall is running perfectly
What do you like best about the product?
Intuitive user interface with fast response speed. The security features are easy to find and well controlled. The rules can be set up quickly and easily.
What do you dislike about the product?
The initial setup could be a bit tighter.
What problems is the product solving and how is that benefiting you?
Attacks on our infrastructure.
Sophos XGS + Endpoint Protection works very well, we love these products
What do you like best about the product?
- easy to use
- connectivity between products (firewall, endpoint)
- customer support
What do you dislike about the product?
sometimes HA Pro will be faulty when we upgrading firmware, need to reset and rebuild again.
What problems is the product solving and how is that benefiting you?
secure our network
Sophos Firewall review
What do you like best about the product?
The integration with Sophos Central is clean and makes remote management really straightforward. The UI is intuitive for most day-to-day tasks, and the security features (like web filtering, IPS, and application control) are solid out of the box. I also like how it ties in with other Sophos products—it’s clear the ecosystem was designed to work well together.
What do you dislike about the product?
I'd like for Sophos Central to be able to connect to the firewalls more reliably. I find myself never really using Central and just interfacing with the firewall directly as it's more responsive. Certain rules and NAT translation rules are a little hard to keep track of when linking to rules.
What problems is the product solving and how is that benefiting you?
RED tunnels and site to site VPN quite effective.
Decades of expertise lead to seamless installations and robust security
What is our primary use case?
I typically use the Sophos XG Firewall to enhance my cybersecurity by using all layers.
The intrusion prevention system in Sophos XG Firewall impacts my security posture because they were impacted by ransomware and cyber threats, but I did not face any issues. I have more than 800 servers live from Sophos.
I have experienced that the benefits from Sophos XG's synchronized security feature are very good, and I have not faced any issues with this.
What is most valuable?
I typically use the Sophos XG Firewall to enhance my cybersecurity by using all layers.
The intrusion prevention system impacts my security posture effectively, as we have not faced any ransomware or cyber threats. I have more than 800 servers live from Sophos.
The synchronized security feature has proven to be very beneficial, and I have not encountered any issues.
Sophos XG Firewall has contributed to reducing overall costs because it helps save money. We purchased endpoint security for the first time last year, and even without endpoint security, it provides comprehensive security.
Sophos XG uses AI effectively to enhance threat detection and response, securing from AI at the packet level.
What needs improvement?
While all features of Sophos XG are good, some improvement is needed in the UI, as sometimes beginner users get lost in UI settings and do not understand where to find specific settings.
For how long have I used the solution?
I have been using Sophos XG for more than 10 to 12 years, and I have experience with Cyberoam.
What was my experience with deployment of the solution?
The deployment of Sophos XG took me a maximum of half a day, specifically two to three hours maximum.
What do I think about the stability of the solution?
The stability of Sophos XG rates at 10 out of 10.
What do I think about the scalability of the solution?
The scalability of Sophos XG is very good, and I rate it 10 out of 10.
How are customer service and support?
The technical support of Sophos deserves a rating of 10 out of 10 as the support is very good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I am using Cisco solutions at the network level, but for security, I use Sophos.
How was the initial setup?
I personally took part in the installation of Sophos XG recently with the vendor, though earlier I installed it by myself.
I conduct maintenance for Sophos XG, and generally, I transfer our data in one and a half hours to a new Sophos XG machine. I have barely needed any maintenance in 10 years.
What about the implementation team?
I personally took part in the installation of Sophos XG recently with the vendor, though earlier I installed it by myself.
What was our ROI?
Sophos XG Firewall has contributed to reducing overall costs because it helps save money. We purchased endpoint security for the first time last year, and even without endpoint security, it provides comprehensive security.
What's my experience with pricing, setup cost, and licensing?
I do not need to pay more for additional features or services beyond the licensing costs, as I did not compromise with any feature. My primary function is security, not money.
I rate the price of the licensing cost for Sophos XG as 10 out of 10.
Which other solutions did I evaluate?
I am using Cisco solutions at the network level, but for security, I use Sophos.
What other advice do I have?
I would recommend Sophos XG to other companies because we are an MSP provider and all our customers are using Sophos technology. My first recommendation is Sophos.
While earlier the reporting in Sophos XG was not good, in the recent software launch, the reporting has improved significantly, as most information is readily available.
Overall rating: 10 out of 10 points, as it is really good.
Which deployment model are you using for this solution?
On-premises
Sophos XGS3100
What do you like best about the product?
The XGS3100 runs extremely stable and has no downtime due to HA operation. Connecting more than 150 RED20 is not a problem and the firewall still runs smoothly. The large number of modules and options allow the continuous development of the company without having to invest in new hardware.
What do you dislike about the product?
The firewall has no real disadvantages for us. It meets our requirements and leaves no open wishes for us.
What problems is the product solving and how is that benefiting you?
We had the challenge of connecting all our locations securely and cost-effectively with the headquarters. Here, XGS with the RED20 met all the requirements.
Good Product & Support
What do you like best about the product?
Very User Friendly, GUI is very good for Configuration
What do you dislike about the product?
RMA takes too much time for replacement.
What problems is the product solving and how is that benefiting you?
Bandwidth management, limited user access.
8 years of Sophos with firewalls, REDs and End Point Solutions
What do you like best about the product?
It's not the easiest solution to setup when You start to work with it, but appears You just have to get used to logic that Sopgos uses and then everything starts to flow. Even if we get some roadblocks, local support really helps in daily questions and urgent cases. And overall bang for the buck is really attractive.
What do you dislike about the product?
Some UI features and some UI visually has to step up compared to competitors. Of course there are even worse vendors with even worse UI, but it needs to step up.
What problems is the product solving and how is that benefiting you?
First of course - security. Helps to protect from outside and inside risks.
Secondary - helped to connect our branches to main main office without need to buy expensive VPNs from ISP vendors.
Sophos Firewall: A Strong, Integrated Security Solution with Room to Grow
What do you like best about the product?
Sophos Firewall integrates deeply with Sophos Endpoint, allowing automatic threat response
What do you dislike about the product?
SSL inspection is resource-intensive, and if improperly configured, it can cause latency or connection issues.
What problems is the product solving and how is that benefiting you?
Solution: Built-in Intrusion Prevention System (IPS), Advanced Threat Protection (ATP), sandboxing (Sandstorm), and deep packet inspection (DPI).
Benefit: Proactively blocks malicious traffic and zero-day threats before they reach endpoints — reducing risk of breaches.
