External reviews
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We love Connect Path
What do you like best about the product?
Visual Dashboard, great for watching teams progress at a glance.
What do you dislike about the product?
Sometimes the reports aren't always in sync with Amazon Reports.
What problems is the product solving and how is that benefiting you?
Tracking the teams progress
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Fantastic Team
What do you like best about the product?
ConnectPath CX has been a game-changer for us with its intuitive interface and seamless integrations. It has significantly improved our workflow and customer interactions. The support team has been outstanding, providing prompt and effective assistance.
What do you dislike about the product?
Everything is good and not much change is required.
What problems is the product solving and how is that benefiting you?
ConnectPath CX streamlines customer interactions and automates workflows, saving time and reducing complexity. It also enhances data integration, leading to improved decision-making and a better customer experience.
ConnectPath review
What do you like best about the product?
ConnectPath is so ease toi navigate that's why I like it
What do you dislike about the product?
maybe because of pc specs, it so slow to load
What problems is the product solving and how is that benefiting you?
it solves the problem that we cant monitor the queue and our survey returns, it helps us to monitor both of that
easy to navigate
What do you like best about the product?
easy to use, easy to understand, helpful for work
What do you dislike about the product?
I have not had any issues, I cannot say I dislike anything about it
What problems is the product solving and how is that benefiting you?
assisting me in contacting people
Connectpath and customer service
What do you like best about the product?
-Easy to make calls
- tracks inbound and outbound calls
-good internal team chat interface
- tracks inbound and outbound calls
-good internal team chat interface
What do you dislike about the product?
-Lead conversions and step by step progress of each person who books a dream job session should be better captured for everybody's easy access and follow ups.
- The homepage is of no relevance to a customer service person
- the reporting tab is of no relevance or use
- The homepage is of no relevance to a customer service person
- the reporting tab is of no relevance or use
What problems is the product solving and how is that benefiting you?
Solves reaching out to customers and showcasing products through the website for purchase
ConnectPath CX is very easy to use
What do you like best about the product?
Its very easy to log into. I havent had anyissues logging in to this site.
What do you dislike about the product?
I havent found anything that I dislike about ConnectPath CX yet.
What problems is the product solving and how is that benefiting you?
The ability to handle and track inbound and outbound phone call.
How Dextr Saved the Day
What do you like best about the product?
Picture it, Irvine, California
The year was 2020, and nothing was going right. Australia was on fire, the stock market crashed, Twitter got hacked, and COVID-19 was making its way throughout the world faster than you could say, "Hey bro, do you even crypto?" Also, murder hornets.
I was consulting with a small business that had to downsize its workforce drastically, including its Contact Center. They needed a solution to handle more calls with fewer agents while still maintaining the customer service their clients had come to expect.
Dextr provided an easy-to-use Contact Center solution giving the company the elasticity to grow or shrink as needed, built on a trustworthy platform and without the substantial implementation costs of their previous provider.
Setup was a breeze, and within a few hours, we migrated their current workflows into Dextr. Not only did Dextr simplify day-to-day operations with an easy-to-navigate UI, but it allowed their Engineers to implement automation for repetitive tasks. This time-saving allowed their agents to spend more time doing what they did best - working with the customers.
Dextr's level of Support and Customer Service was a no-brainer for them. If they had questions about scripting or finding a particular call recording or transcription, Dextr's support team was always ready to assist; it made them feel like they were the only customer instead of just another name in a database.
If your company is leveraging Amazon Connect and is looking for an easy-to-use yet powerful Contact Center solution, consider implementing Dextr.
The year was 2020, and nothing was going right. Australia was on fire, the stock market crashed, Twitter got hacked, and COVID-19 was making its way throughout the world faster than you could say, "Hey bro, do you even crypto?" Also, murder hornets.
I was consulting with a small business that had to downsize its workforce drastically, including its Contact Center. They needed a solution to handle more calls with fewer agents while still maintaining the customer service their clients had come to expect.
Dextr provided an easy-to-use Contact Center solution giving the company the elasticity to grow or shrink as needed, built on a trustworthy platform and without the substantial implementation costs of their previous provider.
Setup was a breeze, and within a few hours, we migrated their current workflows into Dextr. Not only did Dextr simplify day-to-day operations with an easy-to-navigate UI, but it allowed their Engineers to implement automation for repetitive tasks. This time-saving allowed their agents to spend more time doing what they did best - working with the customers.
Dextr's level of Support and Customer Service was a no-brainer for them. If they had questions about scripting or finding a particular call recording or transcription, Dextr's support team was always ready to assist; it made them feel like they were the only customer instead of just another name in a database.
If your company is leveraging Amazon Connect and is looking for an easy-to-use yet powerful Contact Center solution, consider implementing Dextr.
What do you dislike about the product?
The only downside was the company didn't start using it sooner, and it took the pandemic to spur them to look for an alternative to their current solution.
What problems is the product solving and how is that benefiting you?
During the pandemic, the company needed to downsize its staff to stay in business. Dextr provided automation and allowed the company to implement self-service options for their customers. With a reduction of calls routing to agents, the company could maintain its current call flow, reduce abandonment, and save money on staffing.
Nice and flexible tool, very usefull
What do you like best about the product?
It is a very flexible and solid tool, very intuitive, this year I had to set up 2 call centres for marketing campaigns, it only took me 20 minutes to set up 10 agents.
What do you dislike about the product?
nothing, it's really great. great support
What problems is the product solving and how is that benefiting you?
I had very little time to set up a call centre for a marketing campaign.
I have no experience in this area but I was able to accomplish my goal quickly and easily, saving costs and paying only on a pay-as-you-go basis.
I have no experience in this area but I was able to accomplish my goal quickly and easily, saving costs and paying only on a pay-as-you-go basis.
The new and improved Amazon Connect
What do you like best about the product?
- Bridges the feature parity between amazon connect and other “out of the box” solutions.
- Supervisor whisper coaching is a great addition to the existing amazon connect feature set.
- Cloudhesive is amazing to work with, the pre-sales process was painless, the installation was quick (under an hour) and backed by their great operations and Proserv teams. I have not had any issues with the product.
- Supervisor whisper coaching is a great addition to the existing amazon connect feature set.
- Cloudhesive is amazing to work with, the pre-sales process was painless, the installation was quick (under an hour) and backed by their great operations and Proserv teams. I have not had any issues with the product.
What do you dislike about the product?
- Not much to dislike, I would like to see some more PBX integrations, and MS teams presence indicators for the backoffice users.
What problems is the product solving and how is that benefiting you?
Dextr Flex has eliminated anything that gets lost in our process and the support is amazing
If you need speed and precision in Call Center, this is the right tool to have
What do you like best about the product?
We had the need to set up a 25 position call center very quickly, and in only 25 minutes, we had our solution running. Our customer loved the solution and has been increasing positions since then.
What do you dislike about the product?
First installation might take a little bit of time, but then is as fast as can be.
What problems is the product solving and how is that benefiting you?
Setting up a call center in minutes. It makes our business very profitable and delivering a high quality solution
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