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Reviews from AWS customer

3 AWS reviews

External reviews

198 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Nick Martin

Integrates well with other solutions in our IT infrastructure

  • June 17, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Commvault to back up our directory, web, and application servers.

How has it helped my organization?

We haven't had to use Commvault in a real-life disaster recovery scenario, but it has been very good in testing.

What is most valuable?

I like Commvault's immutable backups. It integrates with other solutions in our IT infrastructure very well.

What needs improvement?

The user creation and management capabilities could be improved.

For how long have I used the solution?

I have used Commvault Cloud for six months.

What do I think about the stability of the solution?

I rate Commvault 10 out of 10 for stability. We haven't had any problems, so we will see.

What do I think about the scalability of the solution?

I rate Commvault Cloud 10 out of 10 for scalability.

How was the initial setup?

We had the vendor through the setup for us. S

What was our ROI?

I think the biggest advantage is time savings.

What's my experience with pricing, setup cost, and licensing?

I rate Commvault Cloud five out of 10 for affordability.

What other advice do I have?

I rate Commvault Cloud eight out of 10. It's easy to use. We've used Commvault before, so we know they're good. We haven't had any problems with it or any issues with the setup


    DavidSQUELBUT

Improves operations, cuts expenses, and is reliable

  • June 14, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our company integrates Commvault Cloud, a backup and recovery software solution, for customers. While Commvault Cloud itself resides in the cloud, each customer has the flexibility to choose their preferred cloud provider.

How has it helped my organization?

Commvault Cloud has been reliable for our customer's data backups – I haven't encountered any problems, and restorations have consistently been stable.

Commvault Cloud streamlines operations with its built-in scheduler, but we can also leverage external scheduling tools through its Bay REST API. This allows for comprehensive disaster recovery processes, including source and replication monitoring, for both backups to the cloud and failovers back from the cloud, ultimately optimizing our disaster recovery workflows.

Commvault Cloud cuts operational expenses by eliminating the need for on-premise software installations, and its integration with multiple cloud storage providers allows us to leverage the most cost-effective options for our backups.

Commvault Cloud's deduplication technology and compression capabilities solved our challenge of backing up massive data volumes by eliminating redundant data and significantly reducing storage requirements.

What is most valuable?

Commvault Cloud stands out for its ease of use and reliable backups, along with its ability to handle large data volumes for VMs, servers, and applications. It offers flexibility with disaster recovery features, efficient storage management, and strong compliance capabilities for governance.

What needs improvement?

Commvault Cloud currently lacks support for backing up Proxmox environments, which limits its functionality. This is an area where the software could be improved.

For how long have I used the solution?

I have been using Commvault Cloud for three years.

What do I think about the stability of the solution?

I would rate the stability of Commvault Cloud ten out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Commvault Cloud nine out of ten.

How are customer service and support?

While technical support offers a quick response time in English, French-language assistance comes with a wait due to limited availability.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment of Commvault Cloud is straightforward. The cloud version is much easier than the on-prem one because Commvault has reduced the product to the primary use for end users.

Commvault Cloud deployment time varies depending on what you're backing up. Simple setups, like backing up Microsoft Mailbox or SharePoint, can be done in one to two hours, while more complex on-premises installations for VMs or servers might take half a day up to one day.

Two to three people are required for the deployments. This includes one person from the customer's IT department and an end user of the application.

What about the implementation team?

We implement Commvault Cloud for our customers.

What's my experience with pricing, setup cost, and licensing?

I would rate the price of Commvault Cloud seven out of ten with ten being the cheapest.

What other advice do I have?

I would rate Commvault Cloud nine out of ten. Commvault Cloud is one of the best backup products I have used. When I install Commvault Cloud in a customer's organization, I never worry about it not working. It helps me sleep at night.

We handle Commvault Cloud maintenance for our customers, ensuring smooth operation. While issues are rare, we often assist customers with restoring data, as infrequent use can lead to forgetting the process. Additionally, we perform biannual agent upgrades to maintain optimal performance.

I recommend Commvault Cloud to others.


    Abhishek N.

Effective Backup Solution software

  • June 07, 2024
  • Review provided by G2

What do you like best about the product?
Pros:
1. Provides excellent backup solutions
2. Easy to configure
3. User friendly UI
4. Great support engineers on call
5. Provides all accessible features in one platform
6. Option of customized reports are there
What do you dislike about the product?
Cons:
Not much but only issue often faced is that the comcell gets slow when more jobs are running
What problems is the product solving and how is that benefiting you?
1. Supports Oracle backups
2. Provides assistance from support engineers on demand
3. For me mostly the server, file system and db backups are taken via commvault


    Ashley W.

All inclusive backup and recovery

  • May 26, 2024
  • Review provided by G2

What do you like best about the product?
It is continuously improving and covers every aspect of backup and recovery
What do you dislike about the product?
Lisensing model is a bit complicated and confising
What problems is the product solving and how is that benefiting you?
Entire backups of our servers are now available and servers are recoverable by one click


    Government Administration

Support is helpful and competent

  • April 25, 2024
  • Review provided by G2

What do you like best about the product?
Support experience has been better than other vendors in this space.
What do you dislike about the product?
Sometimes the sales process can take a while
What problems is the product solving and how is that benefiting you?
Protecting our data. Peace of mind


    Mostafa A.

Best Data Protection Solution

  • March 14, 2024
  • Review provided by G2

What do you like best about the product?
Protect various types of platforms High deduplication performance Easy network configuration modules
What do you dislike about the product?
Too many features result in complexity in troubleshooting
What problems is the product solving and how is that benefiting you?
Support multiple platforms with high performance.


    reviewer1094850

Covers everything, protects our data, and gives immediate results

  • March 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the deception piece of Commvault, not the backup solution.

We use deception decoys across our corporate networks and across our OT networks to emulate vulnerable systems so that if a threat actor were to get inside and start scanning the network, the hope is they would bump into one of these, and we would get the alert, and we would be able to react and know some of these inside. Most of what we deploy in terms of decoys have some level of vulnerabilities that threat actors would be interested in, such as an old version of an operating system.

How has it helped my organization?

Building and deploying a decoy is fairly straightforward. If there is any work involved, it is just tuning the noise in terms of what happens inside your network. Most people probably do not realize how many times they are scanning their own network internally, and that decoy is going to feel like it is getting scanned, but that scan is being done by a dedicated device that you want to scan. You then build your exception rules in to not trigger on that and trigger on other devices when it is scanning. We have built the alerts back into our automation platform, so if we get alerts, our automation platform will do some runbook evaluation that is automated and then hand it off to an analyst if they think it is a real event.

They do a good job of building the decoys and deploying them, and then giving you good insights. When something happens, you can look at how the decoy was connected or attached to a scan and figure out if that is a real threat or not.

I like the coverage. We have 250 locations across the US, and we deploy decoys across every one of those networks.

We saw its benefits immediately. The first time we got it and deployed it into one of our operating plant environments, the plant engineer noticed right away that there was a foreign device on his network that he did not really realize was out there. It was a support vendor coming in, and that vendor was scanning parts of his network that he did not realize. They were not necessarily doing it maliciously, but it gave him great insight, so he was sold on the product right away as we were. Shortly after implementation, we did our regular PAN and Red Team testing. I can say with 100% confidence that every time we do one of those, those teams come in and they tip over one of the decoys, and we see them fairly quickly.

The decoy side protects my data because I get early insight into if there is a threat actor in my environment and it is moving laterally because they typically will hit one of these decoys, so it gives me quick access. If a ransomware threat actor was in my environment, they would be moving laterally trying to get to a vulnerable system, so before they ever get to the point of deploying the ransomware payload, they are going to hit a decoy. I am going to get early insight, and hopefully, I can get them out of there.

In terms of its effect on the total cost of ownership (TCO), as with almost any security product, we are mitigating risk and protecting revenue. The total cost of ownership is an overhead when it comes to security. You want to spend as much as you think is necessary to mitigate high-risk areas. Otherwise, it is just money out the door. You are protecting revenue, but I would not put a TCO on it.

It has helped our organization reduce or avoid downtime a great deal. It has avoided a potential downtime because the decoy typically gets the threat actor. My threat actors are PAN Test and Red Team people. They are identified before they can get too far and cause a scenario where I have downtime because of whatever they are doing in the environment.

What is most valuable?

The expanse of the decoys that they have is valuable. They cover everything on the corporate side that you would think of, such as Windows, Linux, and even applications like SAP. They also go into the OT environment and emulate OT devices as well.

What needs improvement?

If I were to ask them to work on something, it would be the fidelity of the alerts that occur. They should tell me if it is a real event or not. It is easy for it to identify that something hit it but give me more information. They can build AI into the engine so that I get better output from an alert to tell me if I should really be interested in that or not.

For how long have I used the solution?

We bought TrapX before Commvault acquired them, so we have been a customer of the deception technology, and a specific one, for over seven years.

What do I think about the stability of the solution?

It is very stable. We do not have a problem with availability or uptime on the product.

What do I think about the scalability of the solution?

It is very scalable. We started with hundreds, and now, we have got thousands of decoys. The only thing that you have to be careful about is the more decoys, the more alerts. Can you handle them, tune them, and get them cleaned up so that you are effectively looking at real alerts when they come in?

How are customer service and support?

I am the CISO here. I do not contact them, but my team certainly has used their support organization before.

Which solution did I use previously and why did I switch?

We have not used any other solution. We have been a TrapX customer from early on when they were just coming out.

How was the initial setup?

It was originally on-premises. They have since come out with the cloud version, and we are migrating to it right now. It should be done by the fifteenth of March, which will make it a lot easier because before, I had to buy hardware and deploy assets across my environment. Having a cloud solution is a much better model for me.

The deployment for the cloud one has been good so far. It has been going fairly well. We are on-prem, and we are moving to the cloud. I do not know if it would be different if I was deploying the cloud only and I had never deployed it before. I would imagine it would be easier than what I did in the past with on-premise equipment. I was building servers and VMs and allocating those types of resources to run this environment.

What about the implementation team?

When we started, we did get help. We had professional services included. They were early to the market, so it kind of made sense. For this deployment in the cloud, we are just doing it ourselves.

I have one person doing the migration, and that one person does other things too. The lab time is going to be about 15 days, but he is not working a hundred percent on that. He has got other responsibilities. It is not difficult.

All the time, we have only had one engineer dedicated to this platform. Our SOC uses the output, but the person who manages it day to day takes upgrades, performs the upgrades, and does those types of things. There is just one person, and that is a part-time person, not a full-time person.

The maintenance is largely around what decoys you have deployed and the tuning of those decoys. Some of the maintenance is just internal processes, such as when the decoy gets tipped over, what exactly did that? Did somebody start up a new engine or a new scan internally that we did not know about? We have to manage that change process to make sure that we put an exception on the decoy so that it does not get alerted when it is not necessary.

What's my experience with pricing, setup cost, and licensing?

Originally, it was really attractive when we were deployed on-prem. They have since built and moved it to the cloud, which I am a big fan of. I have all my security tools in the cloud, but it came with a significant increase in pricing. We ended up negotiating a better price because we have been a long-term customer, and I have also spoken on their behalf quite a few times, but if I have to buy it at its current rate, I am not sure if I would be a customer. It is expensive.

Which other solutions did I evaluate?

We did look at a couple, but I cannot say what they were because it was a while ago.

What other advice do I have?

To those evaluating this solution, I would advise looking at the maturity of their security organization. Do they have a SOC and are they going to be able to address the alerts that they are going to get on the decoys? If it is just more noise on top of the noise they are already dealing with, they probably should not put this type of technology in until they clean up their environment and have a good handle on the alerts they are getting. That is because you cannot put it in and ignore it. It is a decoy. Something is hitting it, and that something might be real, and you need to take action on it.

I would recommend Commvault to others. They have been an easy organization to work with. They have good technical support, and I still like their technology.

Overall, I would rate it an eight out of ten.


    Achindra Kamburapolage

Robust backup and recovery capabilities with great features

  • March 01, 2024
  • Review from a verified AWS customer

What is our primary use case?

Commvault's primary use case centers around comprehensive data management and protection, particularly in cloud environments. Organizations leverage Commvault for its robust capabilities in backup and recovery, safeguarding data across both on-premises and cloud-based infrastructures.

The solution excels in facilitating the efficient management of data in hybrid and multi-cloud setups, enabling seamless movement, copying, and overall control of information stored on platforms like AWS, Azure, and Google Cloud. Commvault plays a pivotal role in disaster recovery planning, ensuring swift data retrieval and business continuity in the face of unexpected events.

Additionally, the platform often extends its functionality to include archiving solutions, aiding organizations in meeting compliance requirements and optimizing long-term data storage. With a focus on security and compliance, Commvault provides features to protect data and align with regulatory standards.

Moreover, it may contribute to cloud cost optimization by offering insights into data usage and implementing strategies for cost-effective storage. It's essential to consult the latest documentation or contact Commvault directly for the most current information on their cloud solutions as of 2024.

How has it helped my organization?

Commvault Cloud has proven instrumental in enhancing organizational operations through its robust data management and protection features. By providing efficient backup and recovery solutions, it ensures the safeguarding of critical data, reducing the risk of data loss due to various unforeseen events.

The platform's adept handling of hybrid and multi-cloud environments enables organizations to streamline data management across diverse infrastructures, optimizing resources and harnessing the benefits of various cloud platforms seamlessly.

Commvault Cloud's disaster recovery capabilities contribute significantly to minimizing downtime, facilitating quick system and data restoration in the face of disruptions. Moreover, the solution aids in implementing effective data archiving strategies, ensuring compliance with regulatory requirements and reducing the likelihood of compliance-related issues.

The integration of enhanced security measures further fortifies data protection, mitigating risks associated with unauthorized access or breaches. Commvault Cloud's potential to optimize cloud costs by providing insights into data usage and recommending cost-effective storage strategies contributes to overall operational efficiency.

While the success of implementation hinges on factors such as planning and training, ongoing assessments and communication with Commvault support are crucial for addressing any challenges and ensuring continued alignment with organizational needs.

What is most valuable?

Commvault Cloud offers a suite of features, each contributing distinct value to organizations based on their unique needs.

The backbone of its utility lies in robust backup and recovery capabilities, ensuring data resilience and swift recovery in the face of unforeseen events. The ability to seamlessly manage data across hybrid and multi-cloud environments stands out as a pivotal feature, allowing for flexibility, resource optimization, and scalability as organizations navigate diverse cloud infrastructures.

Disaster Recovery features further enhance business continuity by minimizing downtime and facilitating rapid system and data restoration. The effectiveness of Commvault Cloud extends to archiving and compliance functionalities, crucial for industries with stringent regulatory requirements, mitigating the risk of compliance-related issues.

Security measures, including encryption and threat detection, contribute significantly to data protection, safeguarding against unauthorized access and cyber threats. Additionally, the platform's Cloud Cost Optimization features provide insights into data usage, aiding in the implementation of cost-effective storage strategies and contributing to overall operational efficiency.

The value of these features ultimately depends on an organization's specific goals, industry context, and IT infrastructure, emphasizing the need for regular assessments to ensure ongoing alignment with evolving business requirements.

What needs improvement?

Commvault Cloud, while offering a robust suite of features, could potentially benefit from improvements in certain areas. One area for consideration is user interface and user experience enhancements, aiming to streamline navigation and make the platform more intuitive for users with varying levels of technical expertise.

Improved documentation and user training resources could also contribute to a smoother onboarding process and more effective utilization of the platform's capabilities. Additionally, ongoing efforts to optimize resource utilization and minimize any potential impact on system performance would be valuable. As for potential features in the next release, integration with emerging technologies such as artificial intelligence for more intelligent data management and analytics could provide valuable insights for organizations.

Enhanced automation capabilities, including more sophisticated policy-driven automation for data workflows, could further streamline processes and reduce manual intervention. Integration with additional cloud services and platforms, keeping pace with the evolving cloud landscape, would broaden the platform's compatibility and usefulness.

Lastly, advanced security features, including continuous monitoring, threat intelligence integration, and proactive threat response capabilities, would fortify the product's defense against evolving cyber threats.

Regular feedback mechanisms from users and staying attuned to industry trends would help guide the development of features that align closely with the evolving needs of organizations in the dynamic landscape of data management and cloud services.

For how long have I used the solution?

I've been using this solution for two years.


    Achindra K.

Commvault Cloud: A Robust and User-Friendly Data Management Solution

  • February 28, 2024
  • Review provided by G2

What do you like best about the product?
Commvault Cloud stands out for its comprehensive data management, offering scalability and flexibility for businesses of all sizes. Its robust security measures ensure data integrity, and the user-friendly interface simplifies complex tasks. With efficient data backup and recovery, cross-platform compatibility, and cost-effective solutions, Commvault Cloud optimizes storage usage and provides proactive monitoring and reporting. These features collectively make it a reliable choice for organizations aiming for seamless and secure cloud-based data management.
What do you dislike about the product?
I have some concerns of concerns about pricing structures, complexity of setup, or specific feature limitations
What problems is the product solving and how is that benefiting you?
Commvault Cloud is instrumental in solving our organization's data management challenges by offering a unified and user-friendly platform. It enables seamless scalability to accommodate our growing data needs while ensuring robust security measures and compliance adherence. The platform's efficiency in backup and recovery minimizes downtime risks, and its cross-platform compatibility streamlines integration across our diverse IT infrastructure. Commvault Cloud's cost-effective solutions, including optimized storage usage and proactive monitoring, contribute to operational efficiency and overall data management effectiveness, aligning well with our business objectives.


    Food & Beverages

Backup Administrator

  • January 24, 2024
  • Review provided by G2

What do you like best about the product?
Robust System where you can do anything with backups, not like other backup software or system where you can only trigger and schedule backups.
What do you dislike about the product?
it can be expensive and difficult to manage
What problems is the product solving and how is that benefiting you?
backup and recovery using compression, deduplication also can help me with migtation of systems