Freshdesk Review
What do you like best about the product?
Freshdesk's interface is super simple and very easy to use.
What do you dislike about the product?
their customer service needs to be improved. they are a super slow to respond especially on chat and most of the time, the agents aren't calibrated. They give different answers to the same question.
What problems is the product solving and how is that benefiting you?
Freshdesk makes it easy to track emails from customers and answer them within the timeframe our company set. With FD, we can also easily see how our team is performing just by pulling out data from their reports.
Recommendations to others considering the product:
Freshdesk is a very straightforward and easy to use tool but they need to woek more on the customer service.