Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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External reviews are not included in the AWS star rating for the product.
Easy and good tooling
What do you like best about the product?
The tooling has a lot of features, it is easy to setup a helpdesk very quickly.
What do you dislike about the product?
The logic of where to find certain topics.
What problems is the product solving and how is that benefiting you?
Certain customer questions.
Fast response and excellent customer service!
What do you like best about the product?
Loved that an actual person answered my call and offered great support! Solved my issue right away.
What do you dislike about the product?
I can't think of anything I disliked. Great job all around.
What problems is the product solving and how is that benefiting you?
Great for organization, communication with customers.
Recommendations to others considering the product:
Great product! You won't be disappointed.
Great Platform and Good Customer Support
What do you like best about the product?
User-friendly platform.
Easy to customize.
Easy to customize.
What do you dislike about the product?
Some features essential to customization are not available with the Garden plan.
What problems is the product solving and how is that benefiting you?
time wasted to document and resolve issues.
Optimized the process by reducing the time spent on documenting and addressing client issues.
Optimized the process by reducing the time spent on documenting and addressing client issues.
It's incredible easy to set up, beautiful UI
What do you like best about the product?
Easyness, simplicity, aesthetics. It's very very user friendly. An excellent solution to provide customer care and can be integrated with several channels to increase the contacts iteractions.
What do you dislike about the product?
Doesn't has whatsapp or instagram integrations.
What problems is the product solving and how is that benefiting you?
Adecuated responses time, continuing customer care, inspire support agents
Recommendations to others considering the product:
You should use the forwarding method to build your knowledge base, as much as content you can create for your support services, as much efficiency will increare for your support team.
Freshdesk Support First Time
What do you like best about the product?
The analysts were very clear and objective.
Even though I did not master the English language, I was able to understand the explanations very easily.
Even though I did not master the English language, I was able to understand the explanations very easily.
What do you dislike about the product?
At the moment, only the problem in the Portuguese layout.
But analysts said they are already correcting that flaw.
But analysts said they are already correcting that flaw.
What problems is the product solving and how is that benefiting you?
We use Freshdesk to manage Multiedro customer service.
We also support Freshdesk in Brazil.
We also support Freshdesk in Brazil.
Fresdesk review
What do you like best about the product?
The ease to keep record of all tickets, every customer / compagny. The contact management inside the customer helpdesk is also very helpfull.
What do you dislike about the product?
The search of a old ticket can be tricky.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us to organize our support activity that is growing as fast as our company grow.
Recommendations to others considering the product:
Get full implication of your team during the switch into the new tool
Freshdesk Is Great
What do you like best about the product?
Support Ticketing for my employees and clients to see status of the tickets. Slack Integration and scenario dispatcher is also one of the best features.
What do you dislike about the product?
Nothing so far, but its very pricey for the paid versions.
Scenario Dispatcher can be improved
Scenario Dispatcher can be improved
What problems is the product solving and how is that benefiting you?
Support issues
Recommendations to others considering the product:
If you don't have a support ticketing system its the way to go. Not to mention the trello and slakc integrations.
We're contemplating the google drive/drop box integration.
We're contemplating the google drive/drop box integration.
Best Service
What do you like best about the product?
Our Team has been using this service since 2+ Years and the support provided by the team is really great, Especially constant follow ups from Sanjana Nair (Product Specialist) and khoushik (fresh desk agent) who has supported me in getting things fixed for a smooth operation.
What do you dislike about the product?
As of now i haven't found anything to dislike
What problems is the product solving and how is that benefiting you?
Realtime Solutions made easy.
Recommendations to others considering the product:
Yes i would recommend to my colleagues in different companies
Quick customer service and good follow-up
What do you like best about the product?
When I sent in a question/request, they actually responded -- and quickly, at that!
What do you dislike about the product?
Some features on their most recent interface update are taking some getting used to, but they're still working on making changes and improvements.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us organize requests that come in for our business and it has great customizable methods of organization.
Very fast Support response
What do you like best about the product?
The support team of Freshdesk, fix the my issue in minutes.
What do you dislike about the product?
I'm a early user of Freshdesk, I don't have time to find any issue.
What problems is the product solving and how is that benefiting you?
From enrollment to "having ticketing for our support" in less than an hour.
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