Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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Freshdesk Support First Time
What do you like best about the product?
The analysts were very clear and objective.
Even though I did not master the English language, I was able to understand the explanations very easily.
Even though I did not master the English language, I was able to understand the explanations very easily.
What do you dislike about the product?
At the moment, only the problem in the Portuguese layout.
But analysts said they are already correcting that flaw.
But analysts said they are already correcting that flaw.
What problems is the product solving and how is that benefiting you?
We use Freshdesk to manage Multiedro customer service.
We also support Freshdesk in Brazil.
We also support Freshdesk in Brazil.
Fresdesk review
What do you like best about the product?
The ease to keep record of all tickets, every customer / compagny. The contact management inside the customer helpdesk is also very helpfull.
What do you dislike about the product?
The search of a old ticket can be tricky.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us to organize our support activity that is growing as fast as our company grow.
Recommendations to others considering the product:
Get full implication of your team during the switch into the new tool
Freshdesk Is Great
What do you like best about the product?
Support Ticketing for my employees and clients to see status of the tickets. Slack Integration and scenario dispatcher is also one of the best features.
What do you dislike about the product?
Nothing so far, but its very pricey for the paid versions.
Scenario Dispatcher can be improved
Scenario Dispatcher can be improved
What problems is the product solving and how is that benefiting you?
Support issues
Recommendations to others considering the product:
If you don't have a support ticketing system its the way to go. Not to mention the trello and slakc integrations.
We're contemplating the google drive/drop box integration.
We're contemplating the google drive/drop box integration.
Best Service
What do you like best about the product?
Our Team has been using this service since 2+ Years and the support provided by the team is really great, Especially constant follow ups from Sanjana Nair (Product Specialist) and khoushik (fresh desk agent) who has supported me in getting things fixed for a smooth operation.
What do you dislike about the product?
As of now i haven't found anything to dislike
What problems is the product solving and how is that benefiting you?
Realtime Solutions made easy.
Recommendations to others considering the product:
Yes i would recommend to my colleagues in different companies
Quick customer service and good follow-up
What do you like best about the product?
When I sent in a question/request, they actually responded -- and quickly, at that!
What do you dislike about the product?
Some features on their most recent interface update are taking some getting used to, but they're still working on making changes and improvements.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us organize requests that come in for our business and it has great customizable methods of organization.
Very fast Support response
What do you like best about the product?
The support team of Freshdesk, fix the my issue in minutes.
What do you dislike about the product?
I'm a early user of Freshdesk, I don't have time to find any issue.
What problems is the product solving and how is that benefiting you?
From enrollment to "having ticketing for our support" in less than an hour.
Freshdesk works wonders
What do you like best about the product?
Ticket system as a whole is fantastic, easy to use and simple to setup,
Easy of replying to customers for day to day issues
Easy of replying to customers for day to day issues
What do you dislike about the product?
I haven't found anything that freshdesk have not been able to sort out for me to get working
What problems is the product solving and how is that benefiting you?
Time to assist clients in a professional way
Freshdesk is an "All in One Package," Powerful tool.
What do you like best about the product?
Multi-channel support, portal and form customization, productivity rules.
What do you dislike about the product?
Support Articles for admins and agents should be multi-language.
What problems is the product solving and how is that benefiting you?
As a Cloud consultant and provider, our company usually gets a lot of support tickets and queries. It's good that our support and customer's service teams can work seamlessly on every case and be aware of what the urgent matters are.
Supercharged Support from Freshdesk
What do you like best about the product?
I loved the fact that the agent took pains to understand our problem and suggest a few solutions which really helped our ability to offer a seamless customer experience to our customers
What do you dislike about the product?
Nothing really. Even though we sent multiple emails, the Freshdesk support folks kept on answering the queries
What problems is the product solving and how is that benefiting you?
We use Freshdesk to manage our backend support and use it as a primary service to connect with our customer complaints
Recommendations to others considering the product:
This is a very simple to use product for all your customer interaction needs. The best part is that the free layer allows you to experience the service which makes you want to move to the paid version which offers many other benefits
User-friendly and great support
What do you like best about the product?
Freshdesk helps us provide timely support for our customers according to a priority level of their choosing, and their chat support is always fast and helpful!
What do you dislike about the product?
When I forward a ticket to someone else in our customer's organization, I wish the link to see the full ticket thread were automatically included in the forward, the way that it is in the replies.
What problems is the product solving and how is that benefiting you?
Freshdesk gives our customers an easy way to request and receive support.
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