Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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User friendly
What do you like best about the product?
Helped our company in all aspects, in terms of calculating NPS and tracking tickets in an organised way.
What do you dislike about the product?
Limitations with few products. The plan basically needs to be enhanced based on the requirement.
What problems is the product solving and how is that benefiting you?
Customer service is an integral part of any particular organisation. Freshdesk has benifited us handling that bit seamlessly.
Useful tool when you cant figure out how to do something
What do you like best about the product?
Being able to click on the link, raise a request and then someone answers within a reasonable time-scale
What do you dislike about the product?
Having to wait in a que and keep checking for a reply but not usually a problem
What problems is the product solving and how is that benefiting you?
All inquiries and subsequent investigation and response to the inquirer are traceable. In addition, notes can be made to remind of details not passed onto the inquirer.
Recommendations to others considering the product:
Good tool for handling inquiries and keeping traceability
Great system got better
What do you like best about the product?
I liked the system before the Mint update but it got even better after the update. It really helps me keep myself and helps to make the customers satisfied with my work.
What do you dislike about the product?
I can't say that there is anything that is wrong with it. The system works well.
What problems is the product solving and how is that benefiting you?
It's the best ticket tracking software I have used
Recommendations to others considering the product:
If people want to use a useful ticket tacking system that is really customize-able and easy to use then I would let them know about Freshdesk.
Freshdesk support is awsome...!
What do you like best about the product?
Support staff usually responds in short time and engages with customer providing solutions
What do you dislike about the product?
Not much,
1.may be freshdesk can add more dynamic reporting.
2.Timesheet approval system
3.Configure columns in the views.
1.may be freshdesk can add more dynamic reporting.
2.Timesheet approval system
3.Configure columns in the views.
What problems is the product solving and how is that benefiting you?
Biggest is ticket management
Timesheeet capture
Timesheeet capture
Recommendations to others considering the product:
Simplistic ticket management tool.
Always quick and accurate support
What do you like best about the product?
The speed by which answers are received is excellent. Always end up with an agent who is happy to help. I like the in-app chat on my mobile device. The overall attitude of freshdesk and their support is fun!
What do you dislike about the product?
there's not much I dislike. agents could have more training on the new interface. the app interface and functionality can benefit from a makeover.
What problems is the product solving and how is that benefiting you?
Freshdesk keeps me organized with all the jobs I do and keep track of specific information. It also solves the question of sharing information, which with freshdesk, everyone is on the same page
Recommendations to others considering the product:
There are feature that are lacking such as searching within a customer or company, integration with password management software, plus a few minor improvements that would be convenient
Keeping Support Simple-FreshDesk Does It!
What do you like best about the product?
Setup was a breeze. No complicated back-end setup unless you wanted it to be more complex. We were up and receiving tickets in 15 minutes. Adding clients is also easy and sleek. Customization is two clicks and the functionality of the ticket is exactly what is needed. The ability to identify, accelerate and resolve issues.
What do you dislike about the product?
My only issue which is so minimal, I only mention it so I can extol the responsiveness of the FreshDesk support. The Dashboard was not refreshing tickets when their status was updated. I received a recommendation that solved the issue within a a day of submitting my issue.
What problems is the product solving and how is that benefiting you?
FreshDesk has reduced our lead engineers email in his inbox. Our junior developers handle 90% of the issues submitted and when they need to accelerate to a lead engineer, it is seamless and quick. The result is exactly what we were looking for. A support system to solve our client issues in a timely and communicative way.
The Solution to Managing Customer Help Inquiries in the Most Effective Way Possible!
What do you like best about the product?
The ability to assign and sort our customer help tickets by group.
What do you dislike about the product?
The global search parameters aren't robust enough. Should be able to search by date range.
What problems is the product solving and how is that benefiting you?
Freshdesk has been our answer to an unorganized and stressful system of handling customer help inquiries on a per employee basis. With Freshdesk, our Help Desk is completely synchronized between employees. We have eliminated duplication of effort on our end and are better able to service our customers in a much more efficient and professional manner.
Recommendations to others considering the product:
Do yourself a favor and try Freshdesk. We did and are pleasantly surprised!
excellent way to handle problems
What do you like best about the product?
The prompt service and reply from your people, they actually help properly step to step and serve the solution in the simplest and best possible way. The ticket management system is the best which helps us to keep the work lead monitoring proper
What do you dislike about the product?
Nothing as such to dislike about the service and the problem i had was sought properly and in the right way. The thing i dislike the most was when i created new agent id`s and was not able to login from them those 2 days my work suffered.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk to Keep track of customer conversations by converting them into tickets, and
converting all incoming emails into tickets. Then prioritize, categorize and assign them to the right people.
converting all incoming emails into tickets. Then prioritize, categorize and assign them to the right people.
Recommendations to others considering the product:
Yes
My Experience With Freshdesk is amazing
What do you like best about the product?
The Quality of the support, faster answers, and their team help me out with my issue really easy. I found a issue in they email servers and just few clics my problem is gone, i love it.
What do you dislike about the product?
Nothing that i dislike at this time, i think they are doing great, my latest issue was solved in less of 24 hours, i think the most important thing is to be in time for our problems.
What problems is the product solving and how is that benefiting you?
Well my last problem was Mail Sending issue from freshdesk to my self domain Rivela.cl, and the benefits are to use they helpdesk for us. Today we make a support to my customers with Freshdesk thanks to the support team.
Recommendations to others considering the product:
I was working with Freshdesk in other company and right now i consider to share Freshdesk to another companies with im working with.
Support
What do you like best about the product?
How fast the support is, how friendly the support is.
What do you dislike about the product?
There is nothing wrong with freshdesk, nothing bad too say
What problems is the product solving and how is that benefiting you?
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