Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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The Solution to Managing Customer Help Inquiries in the Most Effective Way Possible!
What do you like best about the product?
The ability to assign and sort our customer help tickets by group.
What do you dislike about the product?
The global search parameters aren't robust enough. Should be able to search by date range.
What problems is the product solving and how is that benefiting you?
Freshdesk has been our answer to an unorganized and stressful system of handling customer help inquiries on a per employee basis. With Freshdesk, our Help Desk is completely synchronized between employees. We have eliminated duplication of effort on our end and are better able to service our customers in a much more efficient and professional manner.
Recommendations to others considering the product:
Do yourself a favor and try Freshdesk. We did and are pleasantly surprised!
excellent way to handle problems
What do you like best about the product?
The prompt service and reply from your people, they actually help properly step to step and serve the solution in the simplest and best possible way. The ticket management system is the best which helps us to keep the work lead monitoring proper
What do you dislike about the product?
Nothing as such to dislike about the service and the problem i had was sought properly and in the right way. The thing i dislike the most was when i created new agent id`s and was not able to login from them those 2 days my work suffered.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk to Keep track of customer conversations by converting them into tickets, and
converting all incoming emails into tickets. Then prioritize, categorize and assign them to the right people.
converting all incoming emails into tickets. Then prioritize, categorize and assign them to the right people.
Recommendations to others considering the product:
Yes
My Experience With Freshdesk is amazing
What do you like best about the product?
The Quality of the support, faster answers, and their team help me out with my issue really easy. I found a issue in they email servers and just few clics my problem is gone, i love it.
What do you dislike about the product?
Nothing that i dislike at this time, i think they are doing great, my latest issue was solved in less of 24 hours, i think the most important thing is to be in time for our problems.
What problems is the product solving and how is that benefiting you?
Well my last problem was Mail Sending issue from freshdesk to my self domain Rivela.cl, and the benefits are to use they helpdesk for us. Today we make a support to my customers with Freshdesk thanks to the support team.
Recommendations to others considering the product:
I was working with Freshdesk in other company and right now i consider to share Freshdesk to another companies with im working with.
Support
What do you like best about the product?
How fast the support is, how friendly the support is.
What do you dislike about the product?
There is nothing wrong with freshdesk, nothing bad too say
What problems is the product solving and how is that benefiting you?
Just started
Great Support and Product
What do you like best about the product?
Freshdesk is a great help desk program. I like that it is cloud based and is flexible to our needs.
What do you dislike about the product?
I do not have many dislikes. I would like to see the ability to add more than one company to a customer, but outside of that it is perfectly suited to our needs.
What problems is the product solving and how is that benefiting you?
Consolidates our ticketing and knowledge base in one place and is easy for our customers to reach us and help themselves.
Freshdesk support
What do you like best about the product?
I love how cross platform support is easily handled with Fresh
What do you dislike about the product?
Notifications, If you are offline till next shift notifications will all pop up when you log in the next day.
HAving to close 1000 notification windows is distracting.
HAving to close 1000 notification windows is distracting.
What problems is the product solving and how is that benefiting you?
Help desk, client support
Recommendations to others considering the product:
Freshdesk is all in one tickets and customer service platform.
Great Help
What do you like best about the product?
The friendliness of the support team. They were always there to help and had fast responses. When I submitted a request they always had a fast answer which I definitely appreciated a lot. They always treated me like I wasn't a task they had to perform and get paid for. They treated me like a friend. It was hard to give them bad feedback if they couldn't answer a question because I knew that they could. It could be me not giving them enough information sometimes but I just always felt valued. They included screenshots of things (visuals) to help out. Although I occasionally didn't get an answer that helped they were still kind and tried their best to be helpful.
What is awesome is that in one of the plans you have a personal helper that responds to you within a few hours. That is really helpful to be able to use instead of having to open a support ticket. My personal helper was amazing in all the tasks he helped me with.
What is awesome is that in one of the plans you have a personal helper that responds to you within a few hours. That is really helpful to be able to use instead of having to open a support ticket. My personal helper was amazing in all the tasks he helped me with.
What do you dislike about the product?
I didn't like when one of my questions was not answered correctly. It was hard not knowing how to do certain things and some things to set up became confusing and hard to do. The Live chat was hard to understand how to set up.
What problems is the product solving and how is that benefiting you?
It helps me give support for my company to those that experience bugs while playing our games.
Recommendations to others considering the product:
Use this! It is super helpful!!
Help desk that fits your needs
What do you like best about the product?
I'm really impressed how Freshdesk provides value to organizations of all sizes and budgets, with the greatest possible flexibility.
What do you dislike about the product?
The fact that Freshdesk has no native integration with Instagram yet
What problems is the product solving and how is that benefiting you?
Well, I think that Freshdesk is the only Helpdesk that gives the user the option of when the trial period expires, they can continue using this great Helpdesk in its free version (Sprout) and it works in an extraordinary way! Mainly for small organizations with modest or basic needs, the Sprout version of Freshdesk, I think it's very powerful
Recommendations to others considering the product:
Freshdesk gives to all the users access to a level of customer communications and attention that they didn't imagine
Freshdesk
What do you like best about the product?
The support system is super hel[ful, even while I am on the sprout plan
What do you dislike about the product?
i don't have access to as much data as i would like
What problems is the product solving and how is that benefiting you?
Support services
Recommendations to others considering the product:
Great tool
Really good services and amazing support!
What do you like best about the product?
The Knowledge base is really complete and the support is really quick and eficient.
What do you dislike about the product?
Some of the things I wanted to do in their system weren't possible to do. It would be interesting to know that they'll take this need in consideration for the future.
What problems is the product solving and how is that benefiting you?
All the client support is integrated in Freshdesk making it easy to solve the client's requests.
Recommendations to others considering the product:
Good tool for Costumer Support. Easy to use and it has all needed for the job.
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