Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Simple and Beatiful; easy to use tool to manage customer queries
What do you like best about the product?
1. Mobile application to manage tickets on the go.
2. Beautiful interface to manage tickets with easy to navigate interface with keyboard shortcuts.
3. Ease of setting up of emails
4. We have integrated bug reporting tool with freshdesk, this proves other vendors also provide easy integration to the freshdesk service.
2. Beautiful interface to manage tickets with easy to navigate interface with keyboard shortcuts.
3. Ease of setting up of emails
4. We have integrated bug reporting tool with freshdesk, this proves other vendors also provide easy integration to the freshdesk service.
What do you dislike about the product?
Currently, the landing page of the support desk does not look very modern. I guess that soon will be updated as was the agent interface (aka mint experience)
What problems is the product solving and how is that benefiting you?
We have benefitted from freshdesk by reducing turnaround time to reply to email by 60%
Collboration for finding out answer is really amazing. Thus teams can colaborate within freshdesk and send replies to emails.
Collboration for finding out answer is really amazing. Thus teams can colaborate within freshdesk and send replies to emails.
Fast response, professional manner
What do you like best about the product?
I always get the answer within a min. They treat us very nice and they know their product well enough to provide us with accurate troubleshooting. They were patient with me when I took long time to troubleshoot.
What do you dislike about the product?
For call issues, most of the time I have to wait for Twilio's answer so I don't get answer right away.
What problems is the product solving and how is that benefiting you?
calls and emails from guests
and vacation home owners or hotels
and vacation home owners or hotels
Freshdesk is Great
What do you like best about the product?
Clean and easy to use! Ticketing system is great!
What do you dislike about the product?
Some customization options are still being developed.
What problems is the product solving and how is that benefiting you?
Refreshingly easy ticketing system.
Recommendations to others considering the product:
Works great for starting off. Will take time for more robust options to come forward, and there are a few bugs here and there.
Great tool, for those looking to support their clients 24x7 via helpdesk.
What do you like best about the product?
The mobile app is great, I like getting notifications, and being able to assign them easily to users. Also the ability to close tickets, and integrations with tools like trello, and freshdesk Great Tool! The Free subscription Model is great to get your started and familiar with the tool. Also there was an issue with the Mobile App with the new login service, and I spoke with customer support and it was fixed perfectly in less than 24hrs! Great support!
What do you dislike about the product?
Gets a little costly if you need more integrations. Search and filtering out a large amount of tickets can get a little difficult. Also I have clients with multiple emails, if I could merge those clients into the same client, but it continue to accept multiple emails from there.
What problems is the product solving and how is that benefiting you?
I can support my clients and track all the valuable information provided from them, as well as find those details later via search in the tool.
Good Product
What do you like best about the product?
The ability to automatically create tickets from email.
What do you dislike about the product?
Have not come across anything yet that we dislike.
What problems is the product solving and how is that benefiting you?
Having a central location for all of our tickets.
Recommendations to others considering the product:
Use more then the base version
Freshdesk Review
What do you like best about the product?
They replied very fast. I liked the option of the mobile app. Helps when I am on the go and forgot where exactly i needed to be.
What do you dislike about the product?
Not much to dislike. Before I knew about the app, accessing freshdesk from my phone was horrible. I couldn't see anything.
What problems is the product solving and how is that benefiting you?
Technology questions for teachers.
Easy to use
What do you like best about the product?
The dashboards show a complete overview of what is going on in a glance. Makes it easy to act of various ticket types. Being able to define Groups and assign people to groups allows us to essentially create multiple ticketing queues which is great.
What do you dislike about the product?
There is nothing in the product that I dislike although I think the reports could be a little more robust.
What problems is the product solving and how is that benefiting you?
It allows us to have a central port for help desk requests rather then emails being send to individual technician and gives all technician visibility into the status of tickets. One problem we recently solved was setting up a separate Group (or queue) for our HR department so that they can manage incoming requests from candidates instead of all 15 HR people getting an email, replying to "all" and generating another 15 emails, etc.
Great service with prompt resonse times
What do you like best about the product?
My issue was simple but I was impressed with the response time.
What do you dislike about the product?
Nothing. I'm very happy with the service
What problems is the product solving and how is that benefiting you?
Solving customer issues.
A seamless customer support experience
What do you like best about the product?
Freshdesk presents all of the features that one would expect to see in a modern support portal in a very intuitive package, and I almost never need to dig through help manuals in order to see how something is done - instead all the important functions are right there and a couple of clicks away at most.
What do you dislike about the product?
Nothing to report! Over the years things have always worked as expected.
What problems is the product solving and how is that benefiting you?
Our company used an in-house support system which was becoming too difficult to maintain and had too many bottlenecks. We needed to improve our support workflow quickly - both for our team members and our customers. We tried several solutions out there and Freshdesk turned out to be the best. Our support staff loved it and we've never looked back since!
Recommendations to others considering the product:
I have used Freshdesk for years now and never looked back.
Its amazing can be more better but still good.
What do you like best about the product?
Easy to handle agents. Time and priority can be managed easily and effectively. Agents management is nice. Mint experience with all conclusions on dashboard is amazing.
What do you dislike about the product?
once ticket is resolved and client reopen it, it violets SLA
What problems is the product solving and how is that benefiting you?
Technical support. Time management is key.
Recommendations to others considering the product:
I highly recommend companies to use freshdesk.
showing 1,121 - 1,130