Freshdesk Omni
Freshworks Inc.External reviews
3,553 reviews
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External reviews are not included in the AWS star rating for the product.
Problem solver
What do you like best about the product?
Fast resolution. When the initial tech could not resolve a higher tech got involved and solved it.
What do you dislike about the product?
Response features are a bit confusing. We have sent stuff to customers unintentionally.
What problems is the product solving and how is that benefiting you?
We run all of our customer communications through it.
Recommendations to others considering the product:
explore
Works really well
What do you like best about the product?
Freshdesk has been working really well for us. We have a few departments in our company that use it, and everyone seems pretty happy with it. I appreciate the API so that our users can create tickets from our website for various requests. If I do have an issue, their support is very quick to resolve it.
What do you dislike about the product?
If I had to pick something that I dislike about it, it'd be the speed. It feels like some pages could be a bit snappier. But that's nit-picking, and it's really not a problem.
What problems is the product solving and how is that benefiting you?
We now have all of our support requests in one place, and we can run reports and track our issues much easier than we could before. We just started using the Live Chat for our customer-facing website, so we were able to cancel our old service that we had been paying for. This Live Chat looks and works much better than our old one.
Very pleased
What do you like best about the product?
Support - whatever issue you may have they come back to you with an answer very quickly.
What do you dislike about the product?
Hard to say. The product is great. Nothing found :)
What problems is the product solving and how is that benefiting you?
Ease of use and ability to keep it in one place.
Good and well structured support system
What do you like best about the product?
It is easy to sort and keep track of tickets in the support system. You can do this easily by creating your own views.
What do you dislike about the product?
The translations are not 100%. They work most of the time but there are small quirks in the translations that are incorrect.
What problems is the product solving and how is that benefiting you?
We can easily keep track of questions and support that our customers want help with.
Simple and Beatiful; easy to use tool to manage customer queries
What do you like best about the product?
1. Mobile application to manage tickets on the go.
2. Beautiful interface to manage tickets with easy to navigate interface with keyboard shortcuts.
3. Ease of setting up of emails
4. We have integrated bug reporting tool with freshdesk, this proves other vendors also provide easy integration to the freshdesk service.
2. Beautiful interface to manage tickets with easy to navigate interface with keyboard shortcuts.
3. Ease of setting up of emails
4. We have integrated bug reporting tool with freshdesk, this proves other vendors also provide easy integration to the freshdesk service.
What do you dislike about the product?
Currently, the landing page of the support desk does not look very modern. I guess that soon will be updated as was the agent interface (aka mint experience)
What problems is the product solving and how is that benefiting you?
We have benefitted from freshdesk by reducing turnaround time to reply to email by 60%
Collboration for finding out answer is really amazing. Thus teams can colaborate within freshdesk and send replies to emails.
Collboration for finding out answer is really amazing. Thus teams can colaborate within freshdesk and send replies to emails.
Fast response, professional manner
What do you like best about the product?
I always get the answer within a min. They treat us very nice and they know their product well enough to provide us with accurate troubleshooting. They were patient with me when I took long time to troubleshoot.
What do you dislike about the product?
For call issues, most of the time I have to wait for Twilio's answer so I don't get answer right away.
What problems is the product solving and how is that benefiting you?
calls and emails from guests
and vacation home owners or hotels
and vacation home owners or hotels
Freshdesk is Great
What do you like best about the product?
Clean and easy to use! Ticketing system is great!
What do you dislike about the product?
Some customization options are still being developed.
What problems is the product solving and how is that benefiting you?
Refreshingly easy ticketing system.
Recommendations to others considering the product:
Works great for starting off. Will take time for more robust options to come forward, and there are a few bugs here and there.
Great tool, for those looking to support their clients 24x7 via helpdesk.
What do you like best about the product?
The mobile app is great, I like getting notifications, and being able to assign them easily to users. Also the ability to close tickets, and integrations with tools like trello, and freshdesk Great Tool! The Free subscription Model is great to get your started and familiar with the tool. Also there was an issue with the Mobile App with the new login service, and I spoke with customer support and it was fixed perfectly in less than 24hrs! Great support!
What do you dislike about the product?
Gets a little costly if you need more integrations. Search and filtering out a large amount of tickets can get a little difficult. Also I have clients with multiple emails, if I could merge those clients into the same client, but it continue to accept multiple emails from there.
What problems is the product solving and how is that benefiting you?
I can support my clients and track all the valuable information provided from them, as well as find those details later via search in the tool.
Good Product
What do you like best about the product?
The ability to automatically create tickets from email.
What do you dislike about the product?
Have not come across anything yet that we dislike.
What problems is the product solving and how is that benefiting you?
Having a central location for all of our tickets.
Recommendations to others considering the product:
Use more then the base version
Freshdesk Review
What do you like best about the product?
They replied very fast. I liked the option of the mobile app. Helps when I am on the go and forgot where exactly i needed to be.
What do you dislike about the product?
Not much to dislike. Before I knew about the app, accessing freshdesk from my phone was horrible. I couldn't see anything.
What problems is the product solving and how is that benefiting you?
Technology questions for teachers.
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