Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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External reviews are not included in the AWS star rating for the product.
Received quick and thorough support for the Freshdesk.com Support Team
What do you like best about the product?
I was really impressed with how quickly I received a response to the issue that I had. Within 30 mins it was resolved, and a resolution would have been quicker if we had provided a more accurate description of the problem. The issue was 100% user error :)
What do you dislike about the product?
I did not have any reason to dislike anything about their support.
What problems is the product solving and how is that benefiting you?
Supporting a highly configurable proprietary platform with numerous internal and external customers. The fact that this is a web solution that we do not have to host, update or maintain is fantastic, and it provides all the features we need and more.
excellent customer support
What do you like best about the product?
friendlyness, speed and personal touch.
What do you dislike about the product?
so far nothing. i have only positive experineces.
What problems is the product solving and how is that benefiting you?
customer support
Really great product.
What do you like best about the product?
What I like about the best about Freshdesk is the ease of use.
What do you dislike about the product?
Feature requests are not implemented for customers.
What problems is the product solving and how is that benefiting you?
Tech support
Recommendations to others considering the product:
Try it out!
Freshdesk is everything I needed for a ticketing system
What do you like best about the product?
The system does everything you would expect from a ticketing system. It's beautifully designed. I love the solutions section which allows me to create articles and help documents that I can refer customers to. The support is also amazing - in some cases, without asking, I received a phone call to help resolve my question or problem. They just released a beautiful new minty theme that is inspiring for some of my own UI designs. Integration is also a snap - to get going right away, I opted to just configure email so that tickets are opened when an email arrives at the support email address. When a customer opens a ticket from within my app, my app captures the text and sends an email to the appropriate address causing a ticket to be opened. I may use the rich API to do this on my newest product.
What do you dislike about the product?
I can't think of anything that I don't like. It does exactly what it is supposed to without a hitch.
What problems is the product solving and how is that benefiting you?
Public contact page opens a ticket; inter-app "contact" also opens a ticket. Amongst favorite benefits are that I don't miss support tickets or leads and I can easily keep history of what's happened.
Recommendations to others considering the product:
If you need a fair-priced full-function helpdesk and ticketing system, you should definitely check out Freshdesk. You can get a help-desk up and running in no time, integrate it with your project with minimal work, and customize its look if you need to.
Prompt response followed with a clear resolution!
What do you like best about the product?
I liked the speed of reply and clarity in the response.
What do you dislike about the product?
No dislikes as of yet! I've been using the product along with
What problems is the product solving and how is that benefiting you?
Freshworks enables my team to provide complete transparency to the way in which we function as a Service team. More importantly it offers essential tools via its Reporting module which helps us constantly monitor, improve and understand our business!
Recommendations to others considering the product:
Attempt the Trial!
Dead simple setup, great customization and perfect for splitting up tasks
What do you like best about the product?
Clean design, fast setup and just great!
What do you dislike about the product?
There isn't much that I dislike! It's a great design. I do click on the dashboard button instead of the ticket button a bit more than I would like and I wish others (outside of admins/ contact) could be added onto notes for a ticket. Overall it's been great! Thanks
What problems is the product solving and how is that benefiting you?
We are using it to split up work super easily among the team and keep track of requests from people outside of our team. It's been really helpful in organizing everything
Recommendations to others considering the product:
We use Freshdesk to manager our internal requests for data and data maintenance. It has really helped us grow our team! Thanks :)
Freshdesk Support is fantastic!
What do you like best about the product?
More often than not, if I need to call in to Freshdesk with an issue it is always resolved at that moment. Never any waiting, or I'll get back to you. Not only do they talk you through what needs to be done, they will do it for you if need be as well.
What do you dislike about the product?
We have experienced some issues with the most recent update to Freshworks, which is what I was afraid of, once that announcement was made.
What problems is the product solving and how is that benefiting you?
The ability to handle multiple companies and products support channel's all in and with only one Freshdesk account.
Great tool to take us Global
What do you like best about the product?
The set up and admin areas are intuitive and user friendly. There are help videos everywhere to keep you on track. Support responses have been lightening speed and really helpful. Full of features and support channels that are all built in as part of the price rather than being at additional cost. API allows massive flexibility and customisation.
What do you dislike about the product?
I think that the ticket dashboard could become a little cluttered looking if not managed properly. Not live with our helpdesk yet so not sure if this will be an issue.
What problems is the product solving and how is that benefiting you?
We need to be able to support our customers globally 24 hours a day and this will give us the ability to do this easily. We need our expanding global teams to be able to login anywhere in the world in any timezone and see exactly what is going on and what need action as a priority.
Freshdesk is a very Useful Tool
What do you like best about the product?
Interaction with other apps makes it very easy to use
What do you dislike about the product?
Screenshots does not upload to Jira unless it is an attachment
What problems is the product solving and how is that benefiting you?
It is great for communication with clients and very easy to use
Recommendations to others considering the product:
I would highly recommend this product for desktop support
Awesome
What do you like best about the product?
Tickets are responded to fast and replies are personalised.
What do you dislike about the product?
Method to change ticket due date could be more initutivie
What problems is the product solving and how is that benefiting you?
We use it to track our teams work and tasks. Everyone has oversight of all jobs to be done. aka tickets. members can take over, add notes, complete a task etc. without being reliant on one person and their inbox.
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