Freshdesk Omni
Freshworks Inc.External reviews
3,553 reviews
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Freshdesk Integration Support
What do you like best about the product?
freshdesk support team was very kind and helpful in assisting with our SAML integration on a new freshdesk install
What do you dislike about the product?
i did not dislike anything the support team was fantastic
What problems is the product solving and how is that benefiting you?
educational sector ticketing system
Recommendations to others considering the product:
simple and easy to use, IOS app integration and a simple web interface
Amazing customer support
What do you like best about the product?
FreshDesk support is always available, all support agents are amazingly friendly, knowledgeable and willing to help.
What do you dislike about the product?
There is nothing I dislike about FreshDesk support, I have been very happy with their service
What problems is the product solving and how is that benefiting you?
Adding customized tickets for reports, adding secondary support emails, troubleshooting
If you need better support, try Freshdesk
What do you like best about the product?
From the very beginning, I liked the simple and quick installation. There is also the possibility of multi-channel support (e-mail, phone, chat, social networks, messengers etc). There is support for several languages and time zones (for us this was critical, since we have several support departments). Also from mobile devices, you can get a quick overview of the whole situation, with access to all tickets with filtering and notifications. It helps me to be always up to date on all matters.
What do you dislike about the product?
There are minor comments on the usability of the interface, but they are minimal, so I will not even mention them. The service is excellent.
What problems is the product solving and how is that benefiting you?
We are very pleased that we started to use Freshdesk. The whole process became fully automated, which saves time for our agents. As a manager, I really like the powerful reporting and complete statistics of our help desk.
Recommendations to others considering the product:
Freshdesk is offered at an affordable price and free of charge for three agents. Therefore, you can easily try this service. Personally, I recommend it.
Simple and easy with alot of growing potential
What do you like best about the product?
Easy of everyday use and the customer/users have no issues either.
What do you dislike about the product?
Adding additional features can be a little confusing.
What problems is the product solving and how is that benefiting you?
More precise logging and tracking
Freshdesk is really a fresh look at the support service
What do you like best about the product?
I like the ability to unify many communication channels. Freshdesk will collect all the messages in one place and you no longer miss one of them. I also like the level of automation of this service, the processing of tickets is simple and for me, it is the best among competitors. Our agents began to execute more orders and solve problems much more quickly. The configuration and integration of Freshdesk went pretty quickly. I liked the work of the support service of Freshdesk, they quickly answered all the questions and helped us to integrate the service as quickly as possible. I almost forgot to mention the mobile app, it is designed to be as convenient as possible even on small screens. In addition, we can set not only the standard statuses of the order execution but also create our own, it's really very convenient.
What do you dislike about the product?
Freshdesk provides ease of use, and there is nothing that I would not like about this service.
What problems is the product solving and how is that benefiting you?
Freshdesk is really a fresh look at the support team. This service brought many new things to our department; we organized our work in a new way. Freshdesk automated almost all the processes that we used to do manually. Earlier we had cases when several agents started to deal with one appeal, now there are no such problems.
Recommendations to others considering the product:
If you want your customers to feel satisfied after contacting customer support, try Freshdesk. This is really a quality service. Moreover, for those who already use other similar services, I can only advise you to improve your work and go to Freshdesk.
Freshdesk is exactly what you are looking for
What do you like best about the product?
This software has many useful functions such as:
- live chat - that allows you to help potential customers in real time;
- teamwork on the creation and control of tickets;
- ability to create templates for the most popular questions (this feature especially I like, as it helps save a lot of time);
- possibility to create and track at what stage the ticket is located;
- you can record and track the call by converting them into tickets;
- social media let you integrate your team's pages into Facebook and Twitter and manage them from the help desk;
- you can create reports and monitor your performance.
This is only a small part of what you can do with Freshdesk
- live chat - that allows you to help potential customers in real time;
- teamwork on the creation and control of tickets;
- ability to create templates for the most popular questions (this feature especially I like, as it helps save a lot of time);
- possibility to create and track at what stage the ticket is located;
- you can record and track the call by converting them into tickets;
- social media let you integrate your team's pages into Facebook and Twitter and manage them from the help desk;
- you can create reports and monitor your performance.
This is only a small part of what you can do with Freshdesk
What do you dislike about the product?
The only difficulty that our team faced was the configuration of this software, but it was worth because now our work has become more automated and controlled.
What problems is the product solving and how is that benefiting you?
First, we were able to establish our communication with prospective clients, because we can faster answer all questions and processed tickets. Secondly, we stopped doing routine work, because now the whole process is maximally automat and began to devote more time to other more important things. Moreover, our work runs faster with Freshdesk
Recommendations to others considering the product:
If you are looking for an assistant that will make your work faster and more efficient then Freshdesk is exactly what you are looking for. Perhaps you will encounter the same difficulties as our team in terms of settings, but then I assure you that you will like working with Freshdesk.
Freshdesk is keeping us sane!
What do you like best about the product?
We just launched our software and Freshdesk is keeping us in the know - about what our customers want, what problems they are having and the features they'd like to see. Freshdesk is helping us to see trends and be proactive in solving problems before they come in! It's easy to use and we were up and running quickly.
What do you dislike about the product?
We haven't found much to dislike at this point. There are a few places where there are more clicks needed than we feel is necessary, but it could also be because we are new to the software and aren't expert users yet.
What problems is the product solving and how is that benefiting you?
We have realized the benefit of having Freshdesk set up within our software to make it easy for our customers to give feedback.
Everything went perfectly!
What do you like best about the product?
Our issue was solved quickly and smoothly.
Many thanks to the team of Freshdesk!
Excellent communication and execution!
Many thanks to the team of Freshdesk!
Excellent communication and execution!
What do you dislike about the product?
Some times i have to explain lots of things but i always i got resolve my problems.
What problems is the product solving and how is that benefiting you?
I am using the freshdesk for business of flights claim. So, that customer can get his compensation without any trouble.
I have realized on freshdesk that it is very easy contains the all data into one place (On Ticket). So that Agents can easily check all the details.
And many more functionality i got with very user friendly like: Emails on certain condition, Tracking the tickets on specific conditions etc..
I have realized on freshdesk that it is very easy contains the all data into one place (On Ticket). So that Agents can easily check all the details.
And many more functionality i got with very user friendly like: Emails on certain condition, Tracking the tickets on specific conditions etc..
Making service excellence easy
What do you like best about the product?
The support has been incredible. Whilst we were still in the presales phase of the buying process, Freshdesk took feedback of their system - and implemented a new feature specifically for us (as it was a blocker for us using the product). You really can't get much more responsive than that!
What do you dislike about the product?
No current dislikes, the product does everything I need - it even integrates with our other apps e.g. Slack and Trello.
What problems is the product solving and how is that benefiting you?
We run a support arm of our business, and Freshdesk makes managing quality of service easy. Our customers expect us to be exceptional on every interaction, and with Freshdesk I can ensure that happens.
Very efficient and adaptable!
What do you like best about the product?
I like the various options available, so many ways to sort my tickets and customize things in a way that allows me the maximum productivity.
What do you dislike about the product?
Sometimes the incoming emails seem to slow down, or delay. Doesn't happen often, but when it does the support team readily acknowledges the problem and it is cleared up quickly!
What problems is the product solving and how is that benefiting you?
Freshdesk provides a user-friendly interface for us to manage orders and communicate effectively with our customers.
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