Freshdesk Omni
Freshworks Inc.External reviews
3,501 reviews
from
External reviews are not included in the AWS star rating for the product.
Makes it easier to keep a track of productivity and easy to check real-time productivity
What do you like best about the product?
All kind of actions taken in a particular ticket. It gives a clear picture to take further action
What do you dislike about the product?
Any change in ticket fields impact all the groups. It should be limited to a group where changes are required
What problems is the product solving and how is that benefiting you?
It is hepful in communicating to the customer through emails. Keeping a track of productivity and each action of the particular ticket
Highly recommended for teams looking for a smart, user-friendly chat solution!
What do you like best about the product?
We’ve been using Freshchat for a month now, and we’re thrilled with how it has streamlined our team’s communication processes. The standout features for us have been the automatic assigning, which ensures queries are routed to the right person without any delay, and the translation capabilities, which make it so easy to connect with customers across different languages.
The onboarding process deserves a special mention—it’s incredibly well-structured and designed to set up your team for success from day one. It’s clear that a lot of thought went into making the platform intuitive and easy to use, even for those who are new to such tools.
Freshchat has significantly improved our team’s efficiency and customer engagement.
The onboarding process deserves a special mention—it’s incredibly well-structured and designed to set up your team for success from day one. It’s clear that a lot of thought went into making the platform intuitive and easy to use, even for those who are new to such tools.
Freshchat has significantly improved our team’s efficiency and customer engagement.
What do you dislike about the product?
No dislikes at the moment, everything’s great!
What problems is the product solving and how is that benefiting you?
Freshdesk solves communication barriers with auto translation, making it easy to connect with guests in their preferred language. Its user-friendly interface ensures our team can navigate effortlessly, enhancing productivity. Plus, the ability to have direct contact with guests streamlines support, improving customer satisfaction and team efficiency.
Review about Freshwork CRM
What do you like best about the product?
I like the analytics part it helps maintaining the operations and SLA like RT FRT.
What do you dislike about the product?
The intelling assign feature doesn't work always. It impacts overal average SLAs.
What problems is the product solving and how is that benefiting you?
Keep maintaing SLAs. Provide fast and quick resolution to customers via chat. With the help of data we were able to improve our operations.
Freshdesk review
What do you like best about the product?
Chat bot support, automation, tickets customization flexiablity
What do you dislike about the product?
Customer satisfaction survey, analytics.
What problems is the product solving and how is that benefiting you?
Tracking customer contact reasons and deflecting incoming customer contacts.
it benefits the business with knowing why customers need to reach out to customer service and what are the challenges they are facing, this helps with creating solutions to tackle the customer shopping experience
it benefits the business with knowing why customers need to reach out to customer service and what are the challenges they are facing, this helps with creating solutions to tackle the customer shopping experience
FD and its automation
What do you like best about the product?
Automation which help to keep our customers connected with us
What do you dislike about the product?
Reply or forward option should me more simplar
What problems is the product solving and how is that benefiting you?
It is helping us to keep our customers connected
Streamlined Customer Support
What do you like best about the product?
We recently launched our SAAS platform and needed an easy way to manage user helpdesk tickets as well as additional features such as online chat and online documentation center for self-help. Aside from very competitive pricing compared to alternatives, initial setup was very easy.
What do you dislike about the product?
In order to really get the most out of the platform, it takes quite some time to properly configure everything. It's intuitive to do (in most instances) but definitely takes some integration forethought.
What problems is the product solving and how is that benefiting you?
Freshdesk is solving several critical challenges we faced in managing customer support. It centralizes all customer inquiries across multiple channels—email, chat, and social media—into a single platform. The automation features, such as ticket routing and SLA management, ensure that our team can focus on resolving issues rather than handling repetitive tasks.
We are also utilizing self-help documentation center for our application, allowing customers to search for solutions to their questions.
We are also utilizing self-help documentation center for our application, allowing customers to search for solutions to their questions.
Freshworks Review
What do you like best about the product?
Ticketing sytem what freshdesk is given is very much usefull and its very user frendly to operate.
What do you dislike about the product?
They should look in to the pricing part its very expencive so it dificult to offered by small scale company.
What problems is the product solving and how is that benefiting you?
Fixing mupltiple department issues by traking them under SLA(Service level agreement) and traking them was very big task for me earlier.
So now with this freshdesk its make my work too simpler and saves my maximum time of followups and also its incresed my serivee level in a simple manner
So now with this freshdesk its make my work too simpler and saves my maximum time of followups and also its incresed my serivee level in a simple manner
Fresdhdesk CRM for ticket management
What do you like best about the product?
It's accessibility on any device. I've been able to access freshdesk on my mobile phone for urgent matters which is great.
What do you dislike about the product?
NA. I've used it for about 6 months as a user and couldn't find any major flaw in it.
What problems is the product solving and how is that benefiting you?
Freshdesk helped us manage client complaints and respond via email within freshdesk itself.
Best Customer Support Software
What do you like best about the product?
Very user-friendly interface. Handles tickets from multiple platforms in one place. Saves time with workflows, auto-assignments, and responses.Affordable plans. Very good customer support.
What do you dislike about the product?
Lack of advanced features and certain features require additional payment and the mobile is less functional when compared to the web version.
What problems is the product solving and how is that benefiting you?
Freshdesk heping us to organize all cusotmer queries in one place. Provides FAQ section which helps the customers to solve their problem om their own. It shows really good reports to monitor how well my team us performing.
Fantastic services and great support
What do you like best about the product?
The ease of use and support from the team
What do you dislike about the product?
There is nothing that I dislike about using Freshworks
What problems is the product solving and how is that benefiting you?
Ease of submitting tickets and effective communication
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