Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A very effective and user friendly tool that helps an organization to track the work.
What do you like best about the product?
Its user-friendly interface, its a very easy and helpful tool. We can easily get to know where the email and chats are remaining unactioned and we can forecast easily how much time it would take to clear the work.
What do you dislike about the product?
Sometimes it takes longer time to export the data.
What problems is the product solving and how is that benefiting you?
Freshdesk is helping us to track the emails and chats where are they lying. Whether with an agent or with team leader etc. It helps us to forecast how much it would take us to close the emails and chats.
Amazing tool
What do you like best about the product?
Easy to use and makes our work easier and this is my fav tool
What do you dislike about the product?
Nothing as such, I like this tool. Nothing to dislike
What problems is the product solving and how is that benefiting you?
Customer service and easy to create tickets
Freshdesk
What do you like best about the product?
We can get updates from other teams also
What do you dislike about the product?
Reopen tickets effect TAT it's difficult to calculate TAT and AHT
What problems is the product solving and how is that benefiting you?
Easy to followup.
Great customer support & Calling integrations
What do you like best about the product?
I liked their recent new feature of Zoom phone call, it helps me to connect with our company users with the help of Zoom phone call, also i can manage logs of this.
What do you dislike about the product?
My request again with freshdesk is same, they have to work on making the reports creation simpler.
What problems is the product solving and how is that benefiting you?
It is helping us to resolve the customer queries theough emailing.
Amazing product and better priced than most products
What do you like best about the product?
Ticketing and the ability to create some great automations
What do you dislike about the product?
Freshdesk - even though the automatations are good, they can be limited.
What problems is the product solving and how is that benefiting you?
All users and client raise tickets within Freshdesk and Freshservice. We use both products.
Amazing tool for Reporting an Analytics
What do you like best about the product?
The feasibility os automation without the engineerring intervention and helps in reducing the time taken to complete any task related to report
What do you dislike about the product?
Did not find any thign as of now because they offers services based on the subscription
What problems is the product solving and how is that benefiting you?
Time tsaken before for any report is reduced by 40%
Freshwork Tool Rating and Review
What do you like best about the product?
It is a very user friendly tool and mostly used as an ticketing system in our line of business.
What do you dislike about the product?
Would love to have an additional visibility on reopen tickets to be showned as seperate ticket with the parent ticket added in the child ticket.
What problems is the product solving and how is that benefiting you?
Easy way of communicating with the customers and having a shared inbox we can have more visibility over what is pending and what is being stuck for so long.
Frershdesk has changed our customer service
What do you like best about the product?
Freshdesk has greatly reduced our response time in customer service and also increased our customer satisfaction.
What do you dislike about the product?
Too much different features and too little time to get them all working (not necessarily a bad thing :))
What problems is the product solving and how is that benefiting you?
Freshdesk has greatly reduced our response time in customer service and also increased our customer satisfaction. With the reporting and analytics we've been able to see the biggest reasons for customer contacts and focus on the correct issues.
love the ease of communication for our team
What do you like best about the product?
being able to have internal conversations linked to the ticket along with external communication.
What do you dislike about the product?
so far, I have no dislikes of freshdesk. everything has been positive.
What problems is the product solving and how is that benefiting you?
solving lack of communication and tracking. The ticket system has streamlined out communication in assisting customers. The data and tracking has helped us set goals and improve processes by helping us find focal points for improvement.
"Practicality, robust and effective", these words summarize the entire freshdesk.
What do you like best about the product?
Ease of interacting with customers.
What do you dislike about the product?
Documentation for integration with Python.
What problems is the product solving and how is that benefiting you?
Service with the entire team, service with the clients
showing 111 - 120