Freshdesk Omni
Freshworks Inc.External reviews
3,553 reviews
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External reviews are not included in the AWS star rating for the product.
Very Fast Customer Service
What do you like best about the product?
Freshdesk has helped us stay organized! We love the ability to see notes and the entire conversation.
What do you dislike about the product?
There is little to not like. Their start free and work your way up plan is great.!
What problems is the product solving and how is that benefiting you?
Answering support tickets in a timely manner.
Helpful for Higher Ed Institutional Research
What do you like best about the product?
We like the straightforward and highly functional set of basic features that Freshdesk provides. It does a great job of meeting our needs in tracking requests from campus clients and corresponding with them via email
What do you dislike about the product?
Nothing major to dislike -- Freshdesk meets our needs well.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us track our service to campus clients and keep a history of data and information that we provide.
Best Customer Service and a Great Tool
What do you like best about the product?
This is an easy to use platform a that has allowed my tiny business to grow and maintain a professional environment for my team members and clients.
What do you dislike about the product?
There is nothing to dislike! The customer support is awesome and the tool is fantastic.
What problems is the product solving and how is that benefiting you?
A way for multiple team members to connect with clients. I have been able to set up a virtual environment where I utilize the skills of team members located all over the world.
Recommendations to others considering the product:
If you are just starting, use the sprout program right away. Move away from gmail and other services immediately. This tool will help you control your emails/requests and be more productive. Use the phone tool to help manage calls.
Greate
What do you like best about the product?
The speedy replies from freshdesk. All where helpful and made sure that the issue was fixed
What do you dislike about the product?
Nothing so far so good. No issues with freshdesk at this point
What problems is the product solving and how is that benefiting you?
Just helping us manage all support queries in one place
Freshdesk most
What do you like best about the product?
i like live chat features, directly open ticket and manage ticket for better response to our customer, but from API i like it the most, because i can make ticket handling from our back office. and manage them by our self
What do you dislike about the product?
api documentation it seems not writing well, so sometimes im miss a few things, like make ticket with multiple attachment, im just know the examples without to know detail documentation for that.
What problems is the product solving and how is that benefiting you?
Reaches our customer is the main issue for our bussiness,especially we are new company.
With Freshdesk we can less training our customer support to give response as fast as possible if our customer have any issue.
With Freshdesk we can less training our customer support to give response as fast as possible if our customer have any issue.
Recommendations to others considering the product:
Sure, i would like to recommend my company to use Freshdesk as live chat and customer report handler.
Very user friendly, simple to use.
What do you like best about the product?
I like the basic, yet effective format. It's easy to read, very user friendly, and simple. It gets the job done and is very easy to use.
What do you dislike about the product?
There is nothing I dislike about using FD.
What problems is the product solving and how is that benefiting you?
It's used to submit escalated issues to another department.
Freshdesk helps my software company organize support
What do you like best about the product?
The best things about Freshdesk for me is the ease of use, access to tickets bother internally and by customers, as well as the Slack integration. Regarding the integration, we are easily able to see when a customer puts in a ticket or replies to an existing one, saving us time by not having to worry about checking all the time.
What do you dislike about the product?
There is no (at least that I know of in our tier) a way to notify when there's a high priority ticket. We had to purchase a plan with PagerDuty to do that for us.
What problems is the product solving and how is that benefiting you?
Our old ticketing system was awful and provided no benefits other than tracking responses. Freshdesk gives us many more options and a solid interface to interact.
Very positive experience with FreshDesk
What do you like best about the product?
I can say that FreshDesk made the life of our customer support team way easier and more structured. We used to use Zendesk but after we discover FreshDesk, we immediately switched there. The quality is way better, it's a more professional software with a lot of necessary features.
What do you dislike about the product?
The system is very sophisticated and sometimes it's hard to figure out the way settings work.
What problems is the product solving and how is that benefiting you?
FreshDesk with its tools saves a huge amount of time for our support team. It also helps them to have all important data at the one place and don't lose the grip on the things
Great help desk with awesome support
What do you like best about the product?
The interface 's really friendly, they have a lot of video tutorials and the support is incredibly fast, there's also a lot of benefits from the free version, so you can use that and migrate when you really need the upgrades
What do you dislike about the product?
If you change the helpdesk language the canned answers and templates doesn't change, so you have to translate everything.
What problems is the product solving and how is that benefiting you?
client support have improved not only in response time but also in quality
Recommendations to others considering the product:
If your helpdesk won't be in English, you have to translate the templates, some other features have some of the texts in English and all the tutorials and documentation are in English
Groundbreaker
What do you like best about the product?
The ability to have a log of everything in one place
What do you dislike about the product?
sometimes it can be slow and too many boxes need to be filled in to close a ticket
What problems is the product solving and how is that benefiting you?
We are noticing a trend of the problems raised with us through freshdesk and this is helping towards training and making sure we get the right information out
Recommendations to others considering the product:
Cannot imagine our environment without Freshdesk now, it's a real game-changer and email seems so last year!
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