Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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External reviews are not included in the AWS star rating for the product.
Freshdesk is great!
What do you like best about the product?
Speaking to an agent was really simple. I like that I can in to Freshdesk and have a record of my chat and continue the conversations with the same rep if needed.
What do you dislike about the product?
I didn't encounter anything I disliked. I would suggest that you make the chat box moveable.
What problems is the product solving and how is that benefiting you?
Our ticketing system for production and facilities support using Freshdesk for live chat/help desk support
The perfect, intuitive helpdesk solution.
What do you like best about the product?
Easily customisable if you know HTML. Can customise each view to whatever works for you. We have deployed Dispatcher rules to post valuable information to each ticket submitted by certain companies, and this improves how quickly each ticket can be resolved. It is so intuitive to use that new users take no time to get used to using it.
What do you dislike about the product?
Could use additional basic features. I find my team frequently asking "can we do this, can we do that" and I have to reply that it's just a limitation of the system.
What problems is the product solving and how is that benefiting you?
We resolve around 50 support cases a day using Freshdesk.
Recommendations to others considering the product:
Incredibly useful tool as a helpdesk solution, very easy to administrate.
Technology review for G2 Crowd
What do you like best about the product?
This is the first source for trusted buisness software
What do you dislike about the product?
I like everything. Great product great software
What problems is the product solving and how is that benefiting you?
Data mobile and security , customer service software cloud based scalable multichannel support
Recommendations to others considering the product:
You should definitely try the software it is cloud based scalable this is the most logical choice of help desk software for your buisness. Every support issue can be assigned
Simple but powerful
What do you like best about the product?
Simplicity of the product. Easy to setup and easy to use.
What do you dislike about the product?
Wish there was a more extensible API for interacting with other in-house application.
What problems is the product solving and how is that benefiting you?
Help Desk / ticketing solution. FreshDesk has allowed us to focus on our products, services, and customers without worrying about maintaining our own help desk application.
Recommendations to others considering the product:
The freemium version allows you to get started and use the product for as long as you need to, before you bring your entire team onto the platform.
incredible TAT by freshdesk
What do you like best about the product?
* TAT
* Customer Support
* product
* features
* Customer Support
* product
* features
What do you dislike about the product?
* more improvements on product, like giving a web notification like gmail gives when a new ticket or responses is revived to freshdesk will help the Agents to respond and check the update from customers.
What problems is the product solving and how is that benefiting you?
* Organizing the customer requests and support calls
Recommendations to others considering the product:
try it first are not you will like it. but once you use it you will start loving it ! ! !
Easy to use pay as you grow support desk
What do you like best about the product?
Easy to configure, loads of online help plus agents to chat to
What do you dislike about the product?
Could do with better searching of FAQs, tickets, knowledgebase as we have not easily found a way to answer tickets and then capture that solution for next time.
What problems is the product solving and how is that benefiting you?
Enables us to support our customers who deploy our healthcare and hospital software which improves patient care and patient safety. We save lives!
Converting from a former helpdesk tool
What do you like best about the product?
There are many more tools offered in Freshdesk than our former helpdesk tool
What do you dislike about the product?
I dislike that multiple agents can't be added to the same ticket.
What problems is the product solving and how is that benefiting you?
Organization of tickets in Freshdesk. Decreased response times.
Restting DKIM on Freshdesk
What do you like best about the product?
their fast response and availability, also the flexibility they show for client needs
What do you dislike about the product?
nothing until now :), all is working as needed
What problems is the product solving and how is that benefiting you?
ticketing system, easy to monitor, configure to the needs of my support team.
Superb ITIL tickedt management software
What do you like best about the product?
Intuitive layout makes using the system really easy, stock reporting suite is superb - everything an IT manager working to SLAs under and ITIL framework could need.
What do you dislike about the product?
Nothing - it just does what I want it to in and intuitive way.
What problems is the product solving and how is that benefiting you?
Management of tickets within a SaaS business. I manage the 2nd line team and this has been invaluable in tracking tickets and delivering against SLAs. We use it to report into the business and drive business decisions around staffing and delivery of service.
Recommendations to others considering the product:
Well worth looking at, it is a slick, feature rich solution that is easy to integrate and allows you to really up your game with the delivery of support and self-service functionality to your own customers.
Freshdesk is the new standard!
What do you like best about the product?
The Freshdesk platform is super easy to use and will keep even the most unorganized employees on track! The reporting feature shows you real data that is extremely useful in knowing where you may struggle and what to change to do better. Not to mention, Freshdesk has amazing customer support that is always there when you need them!
What do you dislike about the product?
Not applicable! My staff and I have been using Freshdesk for over a year now and I have yet to find something I don't like about it!
What problems is the product solving and how is that benefiting you?
The Freshdesk platform allows my team to stay organized and provide optimal customer support in a timely fashion without question as to what has taken place and when. Everything is logged and easy to find and the reporting features allow me to monitor exactly what my team is doing at all times. Love it!
Recommendations to others considering the product:
Check out Freshdesk and you will not regret it!
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