Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,443 reviews
from
External reviews are not included in the AWS star rating for the product.
All-Encompassing
What do you like best about the product?
The tools I'm provided to oversee a team.
What do you dislike about the product?
The lack of ability to sync with more softwares.
What problems is the product solving and how is that benefiting you?
Ecommerce customer service. The benefit is that we're able to taxonomize across multiple countries.
Simple administration CRM
What do you like best about the product?
Intuitive easy-to-use interface to manage our clients' cases and management of case statistics
What do you dislike about the product?
Requires an advanced level to adjust fields to customize options
What problems is the product solving and how is that benefiting you?
Maintain the communication thread with our clients to monitor and control requests. Validate incidents with statistics to determine actions in our clients. Follow-up of cases and incidents. Manage a portal for different customers where I receive requests and attend to additional requirements and incidents all in the same tool.
Recommendations to others considering the product:
Recommended for those support companies that want to maintain a centralized management of their clients' incidents in a practical and simple way with the possibility of adapting it to their needs.
Freshdesk for 3 years
What do you like best about the product?
Simple, intuitive operation even for new employees
What do you dislike about the product?
Partially outdated documentation, screenshots not current
What problems is the product solving and how is that benefiting you?
IT support tickets, we are now much more efficient than before.
World Class Customer Service!
What do you like best about the product?
The customer support for FreshDesk and FreshService are truly world-class. 5 Stars!. Their support is very fast and knowledgable and they always focus on solving any issues.
What do you dislike about the product?
Occasionally changes are made to the system without communication, but that has been improving.
What problems is the product solving and how is that benefiting you?
We use FreshDesk for our CRM system. Customers can open tickets via our portals or we can also open tickets from customer calls and emails. We use FreshDesk to provide the best customer service to our customers. FreshDesk is constantly improving their product(s). I would highly recommend them.
Good tool
What do you like best about the product?
How well you can organize things to your liking
What do you dislike about the product?
I'm not sure that I can think of any specific dislikes at this time
What problems is the product solving and how is that benefiting you?
Keeping support inquiries organized and making sure everyone gets a response, unlike before we used this tool
Freshdesk is a wonderful platform for Customer Support.
What do you like best about the product?
Integration with multiple services like Freshsales and Chargebee. On one page, we can see all the information. And it had integration support for platforms like Facebook, Twitter, and Instagram.
What do you dislike about the product?
Open the single ticket in one window. It would have been used on the same page with multiple tabs, just like Zendesk.
What problems is the product solving and how is that benefiting you?
It was used for addressing student queries. It was a user-friendly and easy-to-use platform.
The best part is that Freshdesk team is open to learn, teach and very agile.
What do you like best about the product?
Very intuitive, we love the daily dashboards our agents get to see.
What do you dislike about the product?
Analysis can get better. There are a few limitation in that area.
What problems is the product solving and how is that benefiting you?
Better reports and visibility. If itcan be integrated with other BI tools it would be great.
A great product with room to grow
What do you like best about the product?
One of the best features is the FreshDesk omni channel product.
What do you dislike about the product?
No support for safari which is a bummer. Rate of development could be faster.
What problems is the product solving and how is that benefiting you?
We're solving the customer support problem. Using Freshdesk we get a holistic view on everything about the customer allowing us to make better choices on products and services.
Freshdesk is user friendly and has high business accuracy
What do you like best about the product?
Easy to use interface
Ease of access
Great Support team
Ease of access
Great Support team
What do you dislike about the product?
Would like to see more reports that can help with deeper analysis and give better visibility on productivity and efficiency.
What problems is the product solving and how is that benefiting you?
We are using it as a 2nd level escalation
Improving our customer response and service
What do you like best about the product?
Very easy to get up and running quickly. Customers and Support engineers find it easy to use, and we have also expanded the service to other areas within our business.
What do you dislike about the product?
Very little. Some of the apps from 3rd parties are a little clunky.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk to manage the support service of our Zen solution.
showing 1,221 - 1,230