Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Mange various tickets
What do you like best about the product?
Freshdesk is all in all in handling my various online stores and offers me great services for building the strong client relations and to manage the sales and purchasing circle. This is an Omni channel too l and it is associated with so many other application that are opening new ways for me to better communicate with my customers over their queries and opening new ways, about how can I give my clients the real time sales experience.
What do you dislike about the product?
This tool is very amazing about ticket handling but overall when I look upon it as a customer engagement tool. It lacks many features that include the collaboration with other social platforms and this is a major issue as I have to switch to other softwares for responding to my customers’ from my other channels.
What problems is the product solving and how is that benefiting you?
It has proved to be a useful platform for our organization. This tool handles the customers inquires so well that I never could imagine to shift to any other tool, FreshDesk handle the tickets so well and offers good team collaborations as well, so that we can give our customers the quality services.
Recommendations to others considering the product:
This tool is suggested for better handling the large audience and to interact with the stake holders. This software keeps the record of the conversations with the clients that will help you in future for good business understanding.
Nice suite for Customer support
What do you like best about the product?
The simplicity of the suite and how they are linked together. Easy to use and configure.
What do you dislike about the product?
They do not have efficient spam filters so, sometimes, many tickets are created from spam emails. However, you may apply filters to fix this.
What problems is the product solving and how is that benefiting you?
ticketing system for business
From the Freshdesk panel it is possible to cover all our operations
What do you like best about the product?
From Freshdesk it is easy to access all the support ticket collections we have worked with even before starting our life cycle with this platform: ticket groups from other services such as Zendesk can be imported.
What do you dislike about the product?
The help center that Freshdesk allows us to configure to receive our customers does not offer so many tools when we need to automate the knowledge bases that are added. There are very few report templates.
What problems is the product solving and how is that benefiting you?
We believe that Freshdesk is an excellent choice when working with customer billing processes (when sending payments and having to confirm them, mostly), and for working with any kind of container to store ticket data.
Recommendations to others considering the product:
We recommend Freshdesk because we know that collecting the information from each support ticket that is managed in some report file is easier than with any other platform. Freshdesk is the best way to prioritize customer support.
World Class Customer Support Tool
What do you like best about the product?
Am able to easily and quickly manage all customer support avenues in one place.
The ticketing feature is super awesome as the customer service team is able to attend to clients requests promptly and respond to the tickets in order of urgency.
I was also able to set an autoresponder to assure clients that we are looking into their issues to have them resolved as soon as possible.
The ticketing feature is super awesome as the customer service team is able to attend to clients requests promptly and respond to the tickets in order of urgency.
I was also able to set an autoresponder to assure clients that we are looking into their issues to have them resolved as soon as possible.
What do you dislike about the product?
I have nothing to dislike about the application as it always served me well.
What problems is the product solving and how is that benefiting you?
We needed a uniform support platform where all our customer service agents would serve all clients collaboratively.
We also needed the customer support team to be in sync and ensure the whole team is up to date on what was going on and Freshdesk was able to help us achieve this.
We also needed the customer support team to be in sync and ensure the whole team is up to date on what was going on and Freshdesk was able to help us achieve this.
Recommendations to others considering the product:
Freshdesk is a great customer support application that I would highly recommend.
Freshdesk delivers the best of help desk experiences
What do you like best about the product?
Freshdesk unifies all customer messages that are distributed through various channels, and organizes them into a single source that can be accessed. Freshdesk makes it possible to answer customers and call you directly from chats.
What do you dislike about the product?
The Freshdesk infrastructure seems to be complex enough that controlling the level of collaboration when there are several people working on a single case is a difficult task. It is advisable to delegate attendance calls by employee or department.
What problems is the product solving and how is that benefiting you?
Technical assistance is one of the most important factors to work on to keep customers satisfied once they have purchased our product or service, and Freshdesk serves to deliver the most complete experience possible in terms of quality of communication.
Recommendations to others considering the product:
Freshdesk is recommended before any other online support management software, primarily for the ability to communicate quickly and in an organized manner with customers through any of the attached channels.
Really useful helpdesk system
What do you like best about the product?
Freshdesk is really easy to set up and use. It allows to keep track of all customer's requests and easily manage them. It has a lot of powerful instruments to help streamline the work of the helpdesk team. It also comes with a mobile app.
What do you dislike about the product?
Probably at the beginning some features are not immediately clear but once you get used to it, it becomes easier to utilize. Anyway, this happens with most new softwares.
What problems is the product solving and how is that benefiting you?
We use Freshdesk mainly for customer care, but we noticed that it can be a powerful instrument to keep track of important conversations inside the various departments of our company and also with our suppliers.
Stable, complete suite of softwares
What do you like best about the product?
The software suite has a complete package from live chat, complaints management, internal communication, metrics and review system. The system is also very stable.
What do you dislike about the product?
Calling function could be integrated as well.
What problems is the product solving and how is that benefiting you?
Customer service and internal communication.
Freshdesk is a great choice for creating your support portal
What do you like best about the product?
I really like the fact that I get support ticket notifications on my mobile devices and my watch. It makes me look like a rock star when I respond to a support ticket within a few minutes of receiving the alert.
What do you dislike about the product?
I would like to have the ability to quickly duplicate a support article (clone and article, complete with tags).
What problems is the product solving and how is that benefiting you?
My customers need a knowledge base of articles to draw from to solve problems on their own, and I have built out my article collection to cover most of the issues that our customers will encounter.
Easy way to assist customers
What do you like best about the product?
This application we use to use in Goibibi customer support. The application was quite easy and it has lots of options which really help us in real time
What do you dislike about the product?
There was some lag Issues that time and this application need a good quality of broadband speeds.
What problems is the product solving and how is that benefiting you?
We use this tool to help the customer with there real time issue over call and chat support with this fresh chat tool.
Recommendations to others considering the product:
Yes this tool can be addopt by any other organisation as this application is easy to use and there are a feedback team who always try to takes feedback to improve there tools. Real-time it is very smooth and easy to use tool.
A few of the best tools I use to create a portfolio
What do you like best about the product?
There are actually not many (very few) cases as a web-based program which really cause employees to collapse or block. It works fine every day generally. It works well and is not too complicated, but it is convenient to just use. Most IT personnel can navigate the scheme without contacting the supporting documents about how it can be used. With easy-to-use filters the actual look of the curriculum is extremely good and helps IT customers to show the specific design that is required for all pages. The card view and table view can be selected from their respective advantages.
What do you dislike about the product?
According to the software we can critically highlight that would be extremely useful to allow loading images, especially for quicker and easier shipping, that are not necessary attached to the files, in order to provide a reinforced system support center including the availability of content to check the service offered by a company through email
What problems is the product solving and how is that benefiting you?
It is not used throughout the organization at departmental level only. It is used mainly to monitor user requests as an analytical support structure. Some other system functionalities, such as Knowledge Bases or Forums, have not really been used. It addresses the problem with the business of providing a fantastic tracking system that can easily track any user requirements and allows users or other organizational teams to assign requests. Not only can you track requests here, and that you can often add as well as track note to each request.
Recommendations to others considering the product:
It's suitable for companies that shouldn't be too variable and harder to configure/manage for successful practical and is convenient to use! It would have the opportunity of being operated by the provider because it is a Web-based Cloud solution, so that no systems manager is needed to run and manage this scheme on the database.
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