Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Freshdesk
What do you like best about the product?
I like that I am able to send emails to anyone and assign them to the appropriate owner and location
What do you dislike about the product?
I dislike that there is no filter/tag for spam messages.
What problems is the product solving and how is that benefiting you?
We have solved problems that patrons have in a timely fashion.
A Genie in Support
What do you like best about the product?
The tool layout and also analytics view of the tickets
What do you dislike about the product?
Survey links are not customized to be sent as per requirement
What problems is the product solving and how is that benefiting you?
Resolving customer issues through tickets and helping them to sort out things
Recommendations to others considering the product:
A great tool if you are looking for tickets based services
Makes Client Interaction Amazingly easy
What do you like best about the product?
All the taskbar bar features that make life so so easy for every person having a client interaction.
What do you dislike about the product?
The product is vast. May be there can be instant help pop ups according to the page we are on.
What problems is the product solving and how is that benefiting you?
Freshdesk is used by us to resolve all customer concerns/ issues regarding our platform / product and the tickets and queue management is exactly what we were looking for.
Simple app for a support team
What do you like best about the product?
We searched for the alternative to Desk.com when they were bought by Salesforce. As a small startup, we couldn't afford Salesforce prices, so we really appreciated reasonable pricing and a solid free version of Freshdesk. Later on, we discovered that they offer a set of tools like chat or even CRM. That's a great benefit.
What do you dislike about the product?
Most of the reporting is aimed for large support teams that need to track individual performance. We would love to have more reporting around the cases, sort by client types, countries, etc.
What problems is the product solving and how is that benefiting you?
Client support is a smooth process for us and we constantly receive praise from clients for our great support.
Most reliable customer services tool
What do you like best about the product?
The best thing about Desktop is its amazing features to organize the work. It helps me to categorize the tickets based on urgent tasks, by which it helps us to deal easily with the most important customers. Now I have got rid of complexities as it has provided us a direction of working and helped in better collaboration of team members, each individual has the idea about who is dealing with which particular customers.
What do you dislike about the product?
I have been using Freshdesk for long time but I have not faced any issue. It is going in excellenet ways. It is fully developed platform without any drawback. As compare to other help desk tools it consist of advanced kind of features and functions.
What problems is the product solving and how is that benefiting you?
Above all while handling particular segmentation, one can refer any query to other individual thus we give what our customers deserves, Moreover it has also provided an option to save the repetitive sentences, thus it saves our time and keeps us up to date through constant notification.
Recommendations to others considering the product:
If you are trying to expand your business to online stores then this is what you exactly need. However I will recommend this tool to the all organizations, because it is a beneficial tool for providing best support.
excellent customer service and problem solving software in a short time.
What do you like best about the product?
serving customers is as fresh as its name.
What do you dislike about the product?
most of the customers are uneducated, people who never studied but surprisingly have money, anyway freshdesk is too deep for that kind of person, it would be better if it was even easier, at least the customer part.
What problems is the product solving and how is that benefiting you?
I have been able to talk to clients who have culture and education in their veins and all thanks to the filters I can set up, this way I don't have to talk to other types of clients, only to the best and most intelligent ones.
Recommendations to others considering the product:
For better performance and problem solving this tool is among the best to do so.
Freshdesk review
What do you like best about the product?
Reporting and ticket management (I like the features). I like the courses about it on Freshworks.
What do you dislike about the product?
I would like to have a course on Freshworks for Reports on Freshdesk
What problems is the product solving and how is that benefiting you?
Distribution of work
Emails management
Records management
Customer emails distribution center
Emails management
Records management
Customer emails distribution center
Recommendations to others considering the product:
This is a great tool for call centers
Very light application
What do you like best about the product?
The best part here is this web based application is very fast in terms of response. With a low speed internet also iam able to work on it during work from home situation. And also the navigation part is very easy in this compared to some other applications.
What do you dislike about the product?
Actually there is nothing to dislike about this software if your having a small size businesses. But it's not suitable for large size businesses as the data transfer rate is not that great.
What problems is the product solving and how is that benefiting you?
This web based application helps me in doing daily office activities like creating tickets and doing official mails.
Freshdesk offers us a good option
What do you like best about the product?
They offer a free permanent plan. As you grow, this is a great way to start and improve. It is easy to use and has a friendly user interface.
What do you dislike about the product?
It helps to further customize the theme of the portal. Allows for greater adjustment and improvement of the size of the knowledge base portal client.
What problems is the product solving and how is that benefiting you?
Our organization mainly uses Freshdesk for the knowledge base. It solves many internal problems for customers, including internal FAQs, process, customer service and technical information.
Recommendations to others considering the product:
Since its multi-level plans are designed to meet the needs of customers at all levels, it is an ideal choice for companies of all sizes (including start-ups, small and large companies).
FreshDesk is one of the best platform that I have ever used.
What do you like best about the product?
The best thing about the freshdesk was it's consistency, whether you are getting bulk of loads on the same platform for the queries. It was the easiest way to response on the multiple tickets instantly.
What do you dislike about the product?
The one thing I dislike about freshdesk was it's UI was not user friendly. Sometimes it's bit difficult to work on it by finding previous solutions. Otherwise it is one of the best platform to start working on it without any trouble.
What problems is the product solving and how is that benefiting you?
We are basically providing resolutions to the customers for the queries that they have raised.For each and every responses customer do have the option to give the feedback for the conversation.
Recommendations to others considering the product:
It is one of the best platforms in order to work on multiple resolutions.
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