Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Freshdesk automation boosted our referral Leads by 33% and Revenue by 25%
What do you like best about the product?
Freshdesk's automation workflows have been a game-changer for our referral generation process. By setting up a tailored workflow, we've streamlined our operations, leading to a 33% boost in referral lead generation and a 25% increase in revenue from referrals. The platform's intuitive design made it easy to customize workflows to our specific needs, automating repetitive tasks and ensuring timely follow-ups. This efficiency has not only saved us time but also enhanced our team's productivity. Freshdesk's robust automation capabilities have significantly contributed to our business growth.
What do you dislike about the product?
While Freshdesk's automation workflows have significantly enhanced our referral generation process, the dashboarding and reporting features could benefit from more advanced customization options and real-time data visualization to better monitor and analyze performance metrics.
What problems is the product solving and how is that benefiting you?
Freshdesk has streamlined our referral process, boosting lead generation by 33% and referral revenue by 25%. Its automation of repetitive tasks has enhanced our team's productivity, allowing us to focus on strategic initiatives.
Super Useful Tool
What do you like best about the product?
The important one is automation and saved responses. It saves up time and manpower so the right people can work on the more important tickets instead of blank or spam mails from the customers. This has made us improve our customer satisfaction level and we are also able to track the satisfaction level through surveys. The reporting is super easy on freshdesk, you can compare a large data in very short time because all the options are available in one place. The security is also amazing on if we keep the freshdesk ideal for 30 minutes, it logs you out which ensures safety of data.
What do you dislike about the product?
The time it takes to load the bulk files, and the pre-filled date of the report while exporting as 7 days.
What problems is the product solving and how is that benefiting you?
Freshdesk is helping solve the customer complaint management, which is an extremely important aspect of the company where their customers are completely satisfied and they are not being ignored. The cost that freshdesk is providing is really nice and competitive, the price is completely justified when it comes to features.
Freshdesk making tasks easier
What do you like best about the product?
Queue setup and filtering options, reporting is made easy
What do you dislike about the product?
Delays in ticket assignment. sometimes have to double back with checking who grabbed a ticket
What problems is the product solving and how is that benefiting you?
Service management and ticketing system
In the customer service teams resolve inquiries quickly and easily without any hassel .
What do you like best about the product?
we are feeling good to work with freshdesk and manage our employee works.
What do you dislike about the product?
Nothing to say anything all are good as of now
What problems is the product solving and how is that benefiting you?
its helps to track created Ticket date and last conversation on the basis of that we can set our target how can we resolve customer query As soon as possible .
A new world for email management
What do you like best about the product?
What I like the most about FreshDesk is the proficiency it has brought into solving tickets that we get from customers on a daily basis, not only this, now we are able to analyze our performance as individuals, and as a team as well, besides that, the structured way of answering tickets is a big relief.
What do you dislike about the product?
Nothing really, FreshDesk is an absolute hit.
What problems is the product solving and how is that benefiting you?
FreshDesk helps me to manage my tickets, keep a more organized tap on the tickets, and then analyzing the performance of me and my team in the most convenient way I have ever experienced.
Freshdesk is very helpful and problem solving
What do you like best about the product?
Freshdesk is very smooth to work with for day to day reveiw of our customer supports tickets and the freature is very easy to access
What do you dislike about the product?
There is not a single gap in fresh desk its all perfect
What problems is the product solving and how is that benefiting you?
It's very convinent to work on fresh desk for the reveiw of customer support tickets of our organisation as an risk officer
Freshdesk is very optimal and easy to integrate with our business processes.
What do you like best about the product?
Best part of it can create automation to ease the load of manual processing
What do you dislike about the product?
Dynamic data sets cannot be automated for auto-population. Example, Agents name in dropdown etc.
What problems is the product solving and how is that benefiting you?
Manual processing
Omni channel solution
What do you like best about the product?
Automation and support from Freshwork team is excellent
What do you dislike about the product?
As of now, there is nothing which we dislike but SLs are limited to few existing fields which limited us to create the automation in specific fields only.
What problems is the product solving and how is that benefiting you?
Tracking all the complaints and getting them resolved on timely manner which improves the customer experience
Ease to use
What do you like best about the product?
The ticketing system, is the best in the market, when it consider to followup resolve the tickets, for both internal team as well as for the customer, reporting part is the best.
What do you dislike about the product?
Sometime payment links not works, while the subscription is expirered we have to wait untill the payment is done
What problems is the product solving and how is that benefiting you?
We are analysing the customer complaints, resolving the query and provide customer support
Very Good Dashboard for Ticketing and report managing . Superb for Queue Monitoring
What do you like best about the product?
ease of use for reporting and monitoring. Good and timely Customer support. We regularly use this dashboard so very nice . It is ease for integration.
What do you dislike about the product?
A little complicatied and takes long time ID Creation and Licence allocation. Bulk ID creation and Licence allocation features could be implimented.
What problems is the product solving and how is that benefiting you?
Ease of reporting and Very easy for Queue monitoring. Accurate Report sharing is very Good.
showing 121 - 130