Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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External reviews are not included in the AWS star rating for the product.
My favorite help desk solution in the market
What do you like best about the product?
The platform allows us to bring our customers a very professional and efficient service. It is also very intuitive and easy to use. I have not received anything but excellent service from the Freshdesk Support team.
What do you dislike about the product?
I currently have no complaints whatsoever.
What problems is the product solving and how is that benefiting you?
It has allowed us to better manage customer service and relationships.
Freshdesk is easy for our internal team and our clients to use
What do you like best about the product?
It is straightforward, you do not have to spend too much time figuring out how to use it. If there are questions it is pretty easy to get help.
What do you dislike about the product?
No comment, there is nothing that I dislike about using the system
What problems is the product solving and how is that benefiting you?
It provides a location for our clients to log and update tickets which helps our team spend more time resolving issues.
Improved team efficiency.
What do you like best about the product?
Good automations and funtionality to reduce time.
What do you dislike about the product?
I wish the live chat would work with a mobile app.
What problems is the product solving and how is that benefiting you?
Improved efficiency, consistent communications across channels
Easy to setup, very intuitive.
What do you like best about the product?
Setting up the application was so easy.
What do you dislike about the product?
Custom reports. I'm able to create the report I need but I have to schedule them to be able to verify their output. It would be nice to have a generate button included for custom reports.
What problems is the product solving and how is that benefiting you?
Technical support staff work much more efficiently. You can tell that the Freshdesk team put a lot of thought into the design.
Recommendations to others considering the product:
Quality product at a very affordable cost.
Clear system, easy to use. Brings clarity to the chaos.
What do you like best about the product?
Everyones task list is clear, prioritisation is easy, automated rules are a god send.
What do you dislike about the product?
I am not a big fan of the new mint design, but it is optional.
What problems is the product solving and how is that benefiting you?
Developers can now easily see a prioritised list of tasks pertinent to their skill set without faffing around.
Great way for our small team to handle support requests
What do you like best about the product?
The ability to organize type of support requests and assign to different team members is great. The interface is simple to use and pretty straightforward.
What do you dislike about the product?
Integration was a bit complicated the first time around
What problems is the product solving and how is that benefiting you?
Customer support. Too many emails being shared around the office and no one own responsibilities. With Freshdesk that problem is solved.
Recommendations to others considering the product:
Compare other similar platforms if needed but definitely give it a try!
This is Customer Service!
What do you like best about the product?
Freshdesk is idiot proofed. Quick, simple and intuitive software that is ready to assist in management and tracking services.
What do you dislike about the product?
One thing is alerts of open, overdue etc. tickets. I would like to see priority levels attached to tickets I can set to alert me at settable intervals.
I would like to see a better way to edit time information. It's not broken, I personally would like to see this made easier. Never mind. It looks like you fixed it already. Thanks
I would like to see a better way to edit time information. It's not broken, I personally would like to see this made easier. Never mind. It looks like you fixed it already. Thanks
What problems is the product solving and how is that benefiting you?
Keeping on time, and under budget. Faster response times due to keeping projects and issues for my clients front and center.
Recommendations to others considering the product:
I have used other very highly rated software systems that end with Wise, and do a very good job. Freshdesk is smaller but well on its way to compete.
Great tool for small business
What do you like best about the product?
Ease of use is the most important for us. The dashboard and reporting are great. Price is inline and great for what you get.
What do you dislike about the product?
not a lot so far. Better integration with our CRM to pass data back to the CRM would be nice.
What problems is the product solving and how is that benefiting you?
Manages and tracks our services tasks and allow us to see reporting on the types of requests we get.
Developper using Freshdesk
What do you like best about the product?
I like the way it is designed so easy to use.
What do you dislike about the product?
I would like it to have more options to customize controls like color, position, etc.
What problems is the product solving and how is that benefiting you?
Increase communications with customers. We solve problems more quickly.
Recommendations to others considering the product:
Just try it. You can try for free before deciding.
Perfect assistance
What do you like best about the product?
The kindness and the expertise of their agents.
What do you dislike about the product?
Almost nothing: my request was tricky, but the response was provided quickly.
What problems is the product solving and how is that benefiting you?
I was looking for a technical information about one of their product.
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