Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Freshdesk Review
What do you like best about the product?
FreshDesk is a fantastic software which I and my organization use as a platform for ticketing. It is indeed easy for using, and lets us keep together as a team. Both we and our clients enjoy the process.
What do you dislike about the product?
The chat function isn't really built into the very same system and is slower when used for intensive work
What problems is the product solving and how is that benefiting you?
This gave us the opportunity directly from our website to let our users seek support.
Recommendations to others considering the product:
Perfect platform for customer communication. Highly recommended
Easy and reliable Service Desk
What do you like best about the product?
An easy user interface and the easy-to-understand reports
What do you dislike about the product?
The possibility to modify how mails are being auto answered is not dynamic enough
What problems is the product solving and how is that benefiting you?
Technical it-problems (SW)
Recommendations to others considering the product:
Make an accurate plan and make sure responsibilities are clear.
The solution for the support scenario through tickets.
What do you like best about the product?
It is a great tool that allows you to monitor the workflow of each of the members that a particular company has, even if they are large business establishments, with a fairly extensive staff, I love this software because it can communicate with these individuals belonging to an organization, for an exclusive service, above all to guarantee service satisfaction, for a better flow in productivity, highlighting that you can add varieties of recipients to receive tickets sensationally without problems.
What do you dislike about the product?
We can critically highlight according to the operation of this software, which would be of great proportion, allowing to load images that are not necessarily attached files, above all for a faster and easier shipment, when we address the terminology to offer a strengthened system help center, including an availability to view content through emails to verify the service that a company offers in its entirety.
What problems is the product solving and how is that benefiting you?
Each department that we have internally in the company, uses Freshdesk, we use it mainly to allow customers to create different tickets of their choice, since this way we can assign them and move them between the business facilities that we acquire at our disposal, mostly to make it easier in its entirety, since this way we have control to communicate with each one of the users, and internally within each formulation created by these individuals external to the company, which aims at the products that we elaborate for them.
Recommendations to others considering the product:
The perfect scenario in support issues, to communicate with more than one client within the same ticket, is with FreshDesk, since several of your users coming to its platform, can receive the same answer and at the same time transmit their comments directly, including that you can view these closed and resolved formulations for future reference, not excluding that it has indicated dates to complete the tasks, most of all to ensure that absolutely nothing is overlooked.
Very solid and does what we need effectively
What do you like best about the product?
Frehdesk is intuitive and packs a ton of value into their product
What do you dislike about the product?
Not much. We honestly can’t complain about anything.
What problems is the product solving and how is that benefiting you?
Customer service inquires, membership issues, and general inquiries
Recommendations to others considering the product:
This is a great product that offers robust customer service solutions at an affordable price.
Excellent software for organisation and transparency for customers
What do you like best about the product?
The ability to streamline work orders - automate assignment to the relevant staff member - and collaborate and pass off projects to coworkers. Meet SLA's and report on time/internal billing as well as productivity
What do you dislike about the product?
Nothing - it's a really easy system to use
What problems is the product solving and how is that benefiting you?
We use Freshdesk as an internal portal for managers and staff to request marketing collateral and materials - using solutions for templates etc and standard answers. We can now track all jobs, hours spent on them, and other categories
Excellent help desk software
What do you like best about the product?
Ease of use, clarity of tickets, auto-responses, grouping tickets and simple implementation
What do you dislike about the product?
Some of the automations used to be a little tricky to configure but this has been improved with a software update.
What problems is the product solving and how is that benefiting you?
Improved cusotmer service. We've used SSO to integrate with our own application so out customers are able to access our support services from right within Freshdesk.
Excellent service, amazing support and cheap plans
What do you like best about the product?
The system is very user friendly. It provides monthly features.
What do you dislike about the product?
Every system has something to improve but FreshDesk is really good enough to provide platform for your business.
What problems is the product solving and how is that benefiting you?
Technical problems. The ticket system is easy to use.
help desk
What do you like best about the product?
We like the fast response time and the review system. This is an easy way to help employees with help. it has been an easy transition to the system vs. our old system and help desk software.
What do you dislike about the product?
the lag of time in between convo time. we have seen a decline with people wanting help because it does take a few mins to get the question answered.
What problems is the product solving and how is that benefiting you?
WE solve all technology question for our employees. when there is an issue with computers, ipads, and other desk tops.
Recommendations to others considering the product:
I think this is for a fast pace company. this will help with your empliyees.
Very easy to use!
What do you like best about the product?
I like how easy it is to use Freshdesk. One unique feature is that you can see when other agents are either looking at or replying to a ticket so that you do not have 2 responses getting sent out simultaneously.
What do you dislike about the product?
I cannot think of any downsides to Freshdesk.
What problems is the product solving and how is that benefiting you?
We use Freshdesk as our customer support portal. This helps our team track issues and questions coming in from our customers.
Easy Task Creation
What do you like best about the product?
Freshdesk allows us to send tasks to everybody in the company. Creates organization on what tasks needs to be completed. Can also be used as a reminder. The tickets can be passed and worked on by several different people. It is great to keep yourself organize.
What do you dislike about the product?
It would be great is Freshdesk could somehow incorporate Salesforce and have autofill properties or have some kind of autofill properties that you could do to make tickets. It would make creating tickets faster.
What problems is the product solving and how is that benefiting you?
Freshdesk lets us create different tasks to every department without losing them. You are able to keep track of every single ticket that has been created.
Recommendations to others considering the product:
Great for organization and task creation for your team.
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