Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
from
and
External reviews are not included in the AWS star rating for the product.
easy to use and efifcient customer support
What do you like best about the product?
Freshdesk has an excellent user interface and is easy to use. It provides us with maximum support to handle customer requests. I like the FAQ area which can be easily customized.
What do you dislike about the product?
I'm looking forward to many more products to be integrated (next to Freshsales we're already using)
What problems is the product solving and how is that benefiting you?
We are using it for customer support, i.e. ticketing and FAQ area. We currently also use the integrated chat function, but think of switching that to Freshchat.
Freshdesk has transformed the way we handle support
What do you like best about the product?
Freshdesk gives you a great way to manage support tickets. The thing I like best is they are constantly enhancing the product. The support they give you is superior and is always quick and useful.
What do you dislike about the product?
At this point, I have nothing I dislike about Freshdesk.
What problems is the product solving and how is that benefiting you?
We have completed resolved the issue of tracking tickets and the ability to share tickets has been an enormous benefit to our company.
Recommendations to others considering the product:
I strongly recommend Freshdesk as your support solution.
Freshdesk is a solid and easy to use platform
What do you like best about the product?
Freshdesk has everything you need to setup industry standard customer support.
What do you dislike about the product?
Some of the features are restricted tot he higher tier plans
What problems is the product solving and how is that benefiting you?
Customer service, phone support.
Excellent product with great customer support
What do you like best about the product?
There isn't enough great things to say about Freshdesk. It works very well. We have little to no trouble setting everything up and keeping it going. When we did need some support we got it within minutes. It is a well thought out help desk solution for small and large companies. We don't even utilize it to its full potential.
What do you dislike about the product?
Honestly, there really isn't anything to dislike. If i had one thing which would be nit picking. A more robust self refreshing system would be great. I feel like sometimes I don't receive notifications when new tickets come in. Prompting me click the refresh button.
What problems is the product solving and how is that benefiting you?
We use helpdesk as a multi departmental help desk. One huge benefit is the ability to let staff send in tickets like a normal email. They don't have to learn another system or remember another login. Its wonderful.
Recommendations to others considering the product:
NA
I had a technical issue
What do you like best about the product?
the speed and helpfulness of the response
What do you dislike about the product?
nothing at all to dislike. clear and easy to use
What problems is the product solving and how is that benefiting you?
improves customer service and feedback
Love Freshdesk!
What do you like best about the product?
I like the immediate feedback I get while using Freshdesk. I submit a "ticket" and I get an email response with the status of my ticket.
What do you dislike about the product?
I do not have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
The company I work for is on the opposite side of the world. It is easy to submit a ticket of any issues I have (IT, personal, payment etc...) I get a response within a few hours (due to time difference)
Recommendations to others considering the product:
Give it a chance. It really is easy to use. If you think your "Ticket" would get lost or forgotten...It won't be. I think this make the response quicker then email.
Easy to submit a ticket to my client
What do you like best about the product?
The ease of the buttons to make my decision on my tickets I submit.
What do you dislike about the product?
Not always are the buttons on the list of choice to use for submitting my questions or concerns
What problems is the product solving and how is that benefiting you?
I'm not solving any business related problems at this time
It does the job
What do you like best about the product?
This is am effective tool to manage support tickets.
What do you dislike about the product?
It does not store or keep a record (that I know of) of tickets that have been solved or closed.
What problems is the product solving and how is that benefiting you?
My company is using it as a communication tool, which is strange.
This is a problem-solving operating system for VIP kid teachers.
What do you like best about the product?
That I have options for what my topic and emails and issues. That we can create personal signatures.
What do you dislike about the product?
I have to wait for a response, and the responses are from random staff. I would like to be able to specify a staff member I have worked with before.
What problems is the product solving and how is that benefiting you?
I am able to communicate with my business even though they are across the world. I have made personal connections with several staff members.
Recommendations to others considering the product:
I like this system! I'd like to be able to choose who you contact and maybe a live chat feature would be cool!
Communication
What do you like best about the product?
Communication through freshdesk is easy. I like how my conversation is linked through my email. All my conversations with my employer are saved through freshdesk, and I can access these files whenever I need them.
What do you dislike about the product?
It would be easier to access from an app form.
What problems is the product solving and how is that benefiting you?
I now have b etter communication using freshdesk.
Recommendations to others considering the product:
Easy to use and communicate
showing 1,341 - 1,350