Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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External reviews are not included in the AWS star rating for the product.
Fantastic
What do you like best about the product?
I love freshdesk! It makes contacting the company easy.
What do you dislike about the product?
It can be difficult to find information you are looking for.
What problems is the product solving and how is that benefiting you?
It helps me find information on VipKid
Freshdesk Keeping things Fresh
What do you like best about the product?
I appreciate how Everything is in one place.
What do you dislike about the product?
It is challenging to search the site for specific information.
What problems is the product solving and how is that benefiting you?
Communication across international boundaries and language barriers. Freshdesk allows me to keep up to date with time sensitive information.
Freshdesk for Vipkid review
What do you like best about the product?
It's the easiest way to get in contact with the company
What do you dislike about the product?
The drop down options when creating a ticket.
What problems is the product solving and how is that benefiting you?
Every issue we have we email the freshdesk and they filter it from thete
very easy to set up
What do you like best about the product?
this is an intuitive platform that is very simple to set up
What do you dislike about the product?
this does not have a lot of reporting dashboard features
What problems is the product solving and how is that benefiting you?
this is a ticketing system we use for some programs.
Recommendations to others considering the product:
This is a pretty basic ticketing system (fewer features than zendesk and salesforce service cloud) that is extremely easy to set up. if you have a really simple workflow and reporting need then i'd recommend this highly. This will be a difficult tool to scale with.
The best option for Customer support.
What do you like best about the product?
The very good software which makes my job easy. I was able to control all clients and be sure what exactly they need. Very open and good for communication it has been great for increase sales. I was very easy to setup. It has everything our business need to provide special technical support, also I can control the access to the portal, and create portals for my distribuitors with his own domain and have more control of the support that they provide on my behalf to the clients of our brand. The knowleadge base and the forums are great, I was able to create videos and put it there so my clients can follow better instructions.
What do you dislike about the product?
I haven't found a lot of bad things, I would like to be able to upload files with biger size in the knowleadge base because it is limit to 15 mb, and maybe the price per agent it is a little bit higher, also it would be great if we could integrate a bot into the chat.
What problems is the product solving and how is that benefiting you?
Mostly it help us to stay in touch with clients, and help them to solve their problems using the ticket systems so our technical support is much organized and faster, also it help us to in the momento offer productos to our clients and this has been very helpful to increase our sales.
Recommendations to others considering the product:
if you are looking for a software to help you with your customer support, this is the right one!!
Flawless Support Tool
What do you like best about the product?
The customisation of dispatching rules for International support teams and the live chat function.
What do you dislike about the product?
There is only a slight niggle with the use of HTML in canned responses but their amazing product team have been communicating with us on the possible development of this.
What problems is the product solving and how is that benefiting you?
Our teams working in different time zones can aid the out of hours support offered and by going for their add-on of telephony we can save significantly on dedicated landlines.
Recommendations to others considering the product:
I would recommend setting aside time for the proper implementation of the ticket forwarding rules and with seek the help of the Freshdesk team if in doubt, they are excellent and keep you on the right track.
Free version
What do you like best about the product?
We are using free version of fresh desk,
It offers all functionality freely.
Email into ticket creation is one of feature, we heavily use them.
It offers all functionality freely.
Email into ticket creation is one of feature, we heavily use them.
What do you dislike about the product?
Everything is perfect , except too many emails during ticket creation
What problems is the product solving and how is that benefiting you?
It's our ticketing system,
We heavily use email to ticket creation feature.
We heavily use email to ticket creation feature.
Recommendations to others considering the product:
It's ease of use , unlimited trial version.
Ease of communication
What do you like best about the product?
Bulletins and important information is easily accessible to all teachers.
What do you dislike about the product?
Design too simple and boring. Needs an updated look.
What problems is the product solving and how is that benefiting you?
Quick and easy access of a lot of information.
Great product for keeping up with client so
What do you like best about the product?
The ability to send responses and have everything on one screen
What do you dislike about the product?
The lack of features on the mobile application.
What problems is the product solving and how is that benefiting you?
I am responding to my servants with care and speed.
Very good and simple for your work.
What do you like best about the product?
The very good program which makes my job satisfied. I can control all clients and be sure what exactly they need. Very open and good for communication.
What do you dislike about the product?
Great solution to use for all people at work. To install or use is really so easy and understandable. Very good support team. Which ready to give you a strong support.
What problems is the product solving and how is that benefiting you?
Helps to our company to control all process. We are sure that our customers will be all able to contact us. Great to know how our team work and on which subject. So, we are say no mess at work.
Recommendations to others considering the product:
Very good and fast solution. The program will care about a lot of things at your work. The very easy step of use and understand. Very organized. I recommend it.
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